Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below After once again contacting [redacted] last weekI have just been informed by the cruise line that the reservation in question has officially been cancelled and my deposit is in process of being credited back to my accountThis ongoing issue never stopped me from having my next vacation plannedI have in fact have been re-booked for my next vacation for weeks now with another agency that I am very pleased with I have no regrets with how I have handled this issue on my end other than going to Sagres to begin with to accept the reservation that I had already booked on my own through the [redacted] websiteI did eveything that I was advised to do through the cruise line and am grateful that they worked with me through the entire ordeal.Had I known in advance that my experience was going to be like with SagresI would have never gone to them to begin withI have gone on numerous vacations throughout my life esspecially the past few years and have never had a problem until this time around Regards, [redacted] ***
Below is a summary of what has transpired with Ms***Ms***, contacted Sagres Vacations asking us if we would be her new travel agency I advised her that we would be glad to be her new agent and provide her the services she needed Shortly thereafter, we receive notice that she had transferred a booking to Sagres Vacations that she had booked with [redacted] Cruise lines We also received a direct email from her asking for additional information/quote on pre trip arrangements before her cruise sailing We responded the very next day asking for additional information from her so that we could better quote her A few days/weekend goes by no answer from Ms*** Monday morning Ms [redacted] calls our office to notify that she has transferred the booking to another agency and that she will no longer be needing our services I called Ms***; she did not answer but I left her a message explaining that I hope she wasn’t changing due to lack of service our response on our part I also referenced the email that I had sent her and asked her if she had received it Ms [redacted] called the office back and spoke with one of my associates and told my associate that she doesn’t do phones and for me to email her I then emailed her the same information that I had left her on the message Ms [redacted] then emails me back and says that she is happy with her new agent and that I did not send her any emails because she did not have any from me A day or two go by and Ms [redacted] contacts me saying the [redacted] Cruise Lines needs me to sign off on a form to release the booking to the new agency I told Ms [redacted] that I would not write the letter but if she brought it in to me that I would be glad to sign off on it- I just would not be dedicating any more time to this booking The next day Ms [redacted] comes in and brings me the letter that she had written The letter stated that from this moment on I would no longer be the agent associated to this booking and that all responsibilities and ownership of the booking would be on the new agent At this point with the letter signed, I have no authority/ownership over this bookingA few days later Ms [redacted] comes again telling me that [redacted] made a mistake in telling her that the letter was not enough for the booking to be released to the new agent and that she needed me to cancel the booking I told Ms [redacted] that I would not/could not cancel a booking that was no longer mine due to the letter she asked me to sign The next day Ms [redacted] comes in demanding and giving me ultimatums and options on what I must and have to do At this point I printed the original email I had emailed Ms [redacted] (the one she says she had never received) Only then did Ms [redacted] realize that I in fact I had emailed her and that all this wasted energy could have been avoided I clearly told her that she was in a big mess but that I am not able to do anything, per her request I have a signed letter, requested by her taking me away from any and all responsibilities of this booking Now she is upset that I can’t help her get her $deposit from [redacted] Cruise lines I have spoken to [redacted] Cruise lines giving consent and authorization for the booking to be transferred to the new agent, I however, cannot cancel the booking due to the letter that Ms [redacted] requested from me The booking remains active but in limbo with a $deposit but no one at this point can touch it not even Ms*** Sagres Vacations and all our staff have taken every step to respond and accommodate Ms***’s request and our staff have spent numerous hours attending to her Sincerely, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The fact that Sagres Vacations states the reservation is no longer theirs and that is why they are not able to cancel it is completely false.The reservation is still in their name according to *** Cruise Line and will remain in Sagres vacations name until Sagres cancels the reservation*** cruise Line never transferred the reservation out of Sagres Vacations name*** cruise line dispatch department supervisor is the one that advised me to contact the Revdex.com to resolve this matter because there is no reason Sagres Vacations should not be cancelling the reservation that is in fact to this date still in their name
Regards,
*** ***
Below is a summary of what has transpired with Ms. [redacted]. Ms. [redacted], contacted Sagres Vacations asking us if we would be her new travel agency. I advised her that we would be glad to be her new agent and provide her the services she needed. Shortly thereafter, we receive notice that...
she had transferred a booking to Sagres Vacations that she had booked with [redacted] Cruise lines. We also received a direct email from her asking for additional information/quote on pre trip arrangements before her cruise sailing. We responded the very next day asking for additional information from her so that we could better quote her. A few days/weekend goes by no answer from Ms. [redacted]. Monday morning Ms. [redacted] calls our office to notify that she has transferred the booking to another agency and that she will no longer be needing our services. I called Ms. [redacted]; she did not answer but I left her a message explaining that I hope she wasn’t changing due to lack of service our response on our part. I also referenced the email that I had sent her and asked her if she had received it. Ms. [redacted] called the office back and spoke with one of my associates and told my associate that she doesn’t do phones and for me to email her. I then emailed her the same information that I had left her on the message. Ms. [redacted] then emails me back and says that she is happy with her new agent and that I did not send her any emails because she did not have any from me. A day or two go by and Ms. [redacted] contacts me saying the [redacted] Cruise Lines needs me to sign off on a form to release the booking to the new agency. I told Ms. [redacted] that I would not write the letter but if she brought it in to me that I would be glad to sign off on it- I just would not be dedicating any more time to this booking. The next day Ms. [redacted] comes in and brings me the letter that she had written. The letter stated that from this moment on I would no longer be the agent associated to this booking and that all responsibilities and ownership of the booking would be on the new agent. At this point with the letter signed, I have no authority/ownership over this booking. A few days later Ms [redacted] comes again telling me that [redacted] made a mistake in telling her that the letter was not enough for the booking to be released to the new agent and that she needed me to cancel the booking. I told Ms. [redacted] that I would not/could not cancel a booking that was no longer mine due to the letter she asked me to sign. The next day Ms. [redacted] comes in demanding and giving me ultimatums and options on what I must and have to do. At this point I printed the original email I had emailed Ms. [redacted] (the one she says she had never received). Only then did Ms. [redacted] realize that I in fact I had emailed her and that all this wasted energy could have been avoided. I clearly told her that she was in a big mess but that I am not able to do anything, per her request. I have a signed letter, requested by her taking me away from any and all responsibilities of this booking. Now she is upset that I can’t help her get her $250 deposit from [redacted] Cruise lines. I have spoken to [redacted] Cruise lines giving consent and authorization for the booking to be transferred to the new agent, I however, cannot cancel the booking due to the letter that Ms. [redacted] requested from me. The booking remains active but in limbo with a $250 deposit but no one at this point can touch it not even Ms. [redacted]. Sagres Vacations and all our staff have taken every step to respond and accommodate Ms. [redacted]’s request and our staff have spent numerous hours attending to her. Sincerely,[redacted]
Please be aware, that [redacted] Cruise Line on behalf of the customer, [redacted] requested that I sign the attached form ultimately releasing Sagres Vacations from any responsibility for this cruise. I am unable to cancel, because as the letter clearly illustrates, the customer's cruise has been released to the new agency, [redacted] office in [redacted], MA. Clearly, I cannot handle this reservation as I am no longer the agent, and that was specifically requested by the customer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[Once again the fact that Sagres Vacations continues to state the reservation is no longer there reservation and that is why they can not cancel it is completely false. Yes I requested that [redacted] transfer my reservation to [redacted] travel but [redacted] stated that that was not possible since that had already transferred the reservation to Sagres vacations. [redacted] has emailed over a cruise confirmation to Sagres Vacations proving that the reservation is in fact still in their name and was never transferred to [redacted] as Sagres claims it was and therefore Sagres Vacations is the only one that is able to cancel the reservation to put an end to this matter.I have attached the notification [redacted] sent me stating the reservation could not be transferred over to [redacted] from Sagres just days after I sent the request. Now Sagres will soon be recieving the reservation confirmation from [redacted] showing that they are indeed still responsible for this reservation and are in fact the only one able to cancel it so that I may get my deposit back and so [redacted] can make the cabin available for sale to anyone else.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
After once again contacting [redacted] last week. I have just been informed by the cruise line that the reservation in question has officially been cancelled and my deposit is in process of being credited back to my account. This ongoing issue never stopped me from having my next vacation planned. I have in fact have been re-booked for my next vacation for weeks now with another agency that I am very pleased with . I have no regrets with how I have handled this issue on my end other than going to Sagres to begin with to accept the reservation that I had already booked on my own through the [redacted] website. I did eveything that I was advised to do through the cruise line and am grateful that they worked with me through the entire ordeal.Had I known in advance that my experience was going to be like with Sagres. I would have never gone to them to begin with. I have gone on numerous vacations throughout my life esspecially the past few years and have never had a problem until this time around.
Regards,
[redacted]
There is nothing false about my statement. What Ms. [redacted] fails to realize is that the reason I am not able to cancel the booking has everything to do with the letter she made me sign. I am not able to cancel this booking not because I cannot physically tell [redacted] to cancel it. I physically could do that but I can’t due to the letter she had me sign. Ms. [redacted] requested something from me that now prevents me to speak on this account. The fact that [redacted] now does not accept the letter (that they ask of her to get from me) does not give me the right to ignore a signed letter. Any time you have a signed legal document you must adhere to it. This works similar to the following example: A restraining order exists between two people. One of the people decides that they want to reconcile, that person cannot just contact the other person because if they do there will be legal consequences to be face. I take legal documents very serious, right now I am legally binded by this signed letter to [redacted] NOT to handle Ms. [redacted]’s reservation. If she wants to change that, we need another letter signed by [redacted] and Ms [redacted] allowing me rights to the reservation in question, and thus nulling the previous authorization form. However, since this has been nothing but nonsense and brought on by directly Ms. [redacted] herself, I would need to charge her a service fee for my wasted time and efforts but more importantly I would need a written apology admitting that she is responsible for all this confusion. Her letter will also i[redacted]ude that she will stop putting blame and defaming Sagres Vacations in any way from this day forward. We have spent more time on this reservation, and I am not going to have my loyal customers suffer any service disruptions. Tell us why here...
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below After once again contacting [redacted] last weekI have just been informed by the cruise line that the reservation in question has officially been cancelled and my deposit is in process of being credited back to my accountThis ongoing issue never stopped me from having my next vacation plannedI have in fact have been re-booked for my next vacation for weeks now with another agency that I am very pleased with I have no regrets with how I have handled this issue on my end other than going to Sagres to begin with to accept the reservation that I had already booked on my own through the [redacted] websiteI did eveything that I was advised to do through the cruise line and am grateful that they worked with me through the entire ordeal.Had I known in advance that my experience was going to be like with SagresI would have never gone to them to begin withI have gone on numerous vacations throughout my life esspecially the past few years and have never had a problem until this time around Regards, [redacted] ***
Below is a summary of what has transpired with Ms***Ms***, contacted Sagres Vacations asking us if we would be her new travel agency I advised her that we would be glad to be her new agent and provide her the services she needed Shortly thereafter, we receive notice that she had transferred a booking to Sagres Vacations that she had booked with [redacted] Cruise lines We also received a direct email from her asking for additional information/quote on pre trip arrangements before her cruise sailing We responded the very next day asking for additional information from her so that we could better quote her A few days/weekend goes by no answer from Ms*** Monday morning Ms [redacted] calls our office to notify that she has transferred the booking to another agency and that she will no longer be needing our services I called Ms***; she did not answer but I left her a message explaining that I hope she wasn’t changing due to lack of service our response on our part I also referenced the email that I had sent her and asked her if she had received it Ms [redacted] called the office back and spoke with one of my associates and told my associate that she doesn’t do phones and for me to email her I then emailed her the same information that I had left her on the message Ms [redacted] then emails me back and says that she is happy with her new agent and that I did not send her any emails because she did not have any from me A day or two go by and Ms [redacted] contacts me saying the [redacted] Cruise Lines needs me to sign off on a form to release the booking to the new agency I told Ms [redacted] that I would not write the letter but if she brought it in to me that I would be glad to sign off on it- I just would not be dedicating any more time to this booking The next day Ms [redacted] comes in and brings me the letter that she had written The letter stated that from this moment on I would no longer be the agent associated to this booking and that all responsibilities and ownership of the booking would be on the new agent At this point with the letter signed, I have no authority/ownership over this bookingA few days later Ms [redacted] comes again telling me that [redacted] made a mistake in telling her that the letter was not enough for the booking to be released to the new agent and that she needed me to cancel the booking I told Ms [redacted] that I would not/could not cancel a booking that was no longer mine due to the letter she asked me to sign The next day Ms [redacted] comes in demanding and giving me ultimatums and options on what I must and have to do At this point I printed the original email I had emailed Ms [redacted] (the one she says she had never received) Only then did Ms [redacted] realize that I in fact I had emailed her and that all this wasted energy could have been avoided I clearly told her that she was in a big mess but that I am not able to do anything, per her request I have a signed letter, requested by her taking me away from any and all responsibilities of this booking Now she is upset that I can’t help her get her $deposit from [redacted] Cruise lines I have spoken to [redacted] Cruise lines giving consent and authorization for the booking to be transferred to the new agent, I however, cannot cancel the booking due to the letter that Ms [redacted] requested from me The booking remains active but in limbo with a $deposit but no one at this point can touch it not even Ms*** Sagres Vacations and all our staff have taken every step to respond and accommodate Ms***’s request and our staff have spent numerous hours attending to her Sincerely, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The fact that Sagres Vacations states the reservation is no longer theirs and that is why they are not able to cancel it is completely false.The reservation is still in their name according to *** Cruise Line and will remain in Sagres vacations name until Sagres cancels the reservation*** cruise Line never transferred the reservation out of Sagres Vacations name*** cruise line dispatch department supervisor is the one that advised me to contact the Revdex.com to resolve this matter because there is no reason Sagres Vacations should not be cancelling the reservation that is in fact to this date still in their name
Regards,
*** ***
Below is a summary of what has transpired with Ms. [redacted]. Ms. [redacted], contacted Sagres Vacations asking us if we would be her new travel agency. I advised her that we would be glad to be her new agent and provide her the services she needed. Shortly thereafter, we receive notice that...
she had transferred a booking to Sagres Vacations that she had booked with [redacted] Cruise lines. We also received a direct email from her asking for additional information/quote on pre trip arrangements before her cruise sailing. We responded the very next day asking for additional information from her so that we could better quote her. A few days/weekend goes by no answer from Ms. [redacted]. Monday morning Ms. [redacted] calls our office to notify that she has transferred the booking to another agency and that she will no longer be needing our services. I called Ms. [redacted]; she did not answer but I left her a message explaining that I hope she wasn’t changing due to lack of service our response on our part. I also referenced the email that I had sent her and asked her if she had received it. Ms. [redacted] called the office back and spoke with one of my associates and told my associate that she doesn’t do phones and for me to email her. I then emailed her the same information that I had left her on the message. Ms. [redacted] then emails me back and says that she is happy with her new agent and that I did not send her any emails because she did not have any from me. A day or two go by and Ms. [redacted] contacts me saying the [redacted] Cruise Lines needs me to sign off on a form to release the booking to the new agency. I told Ms. [redacted] that I would not write the letter but if she brought it in to me that I would be glad to sign off on it- I just would not be dedicating any more time to this booking. The next day Ms. [redacted] comes in and brings me the letter that she had written. The letter stated that from this moment on I would no longer be the agent associated to this booking and that all responsibilities and ownership of the booking would be on the new agent. At this point with the letter signed, I have no authority/ownership over this booking. A few days later Ms [redacted] comes again telling me that [redacted] made a mistake in telling her that the letter was not enough for the booking to be released to the new agent and that she needed me to cancel the booking. I told Ms. [redacted] that I would not/could not cancel a booking that was no longer mine due to the letter she asked me to sign. The next day Ms. [redacted] comes in demanding and giving me ultimatums and options on what I must and have to do. At this point I printed the original email I had emailed Ms. [redacted] (the one she says she had never received). Only then did Ms. [redacted] realize that I in fact I had emailed her and that all this wasted energy could have been avoided. I clearly told her that she was in a big mess but that I am not able to do anything, per her request. I have a signed letter, requested by her taking me away from any and all responsibilities of this booking. Now she is upset that I can’t help her get her $250 deposit from [redacted] Cruise lines. I have spoken to [redacted] Cruise lines giving consent and authorization for the booking to be transferred to the new agent, I however, cannot cancel the booking due to the letter that Ms. [redacted] requested from me. The booking remains active but in limbo with a $250 deposit but no one at this point can touch it not even Ms. [redacted]. Sagres Vacations and all our staff have taken every step to respond and accommodate Ms. [redacted]’s request and our staff have spent numerous hours attending to her. Sincerely,[redacted]
Please be aware, that [redacted] Cruise Line on behalf of the customer, [redacted] requested that I sign the attached form ultimately releasing Sagres Vacations from any responsibility for this cruise. I am unable to cancel, because as the letter clearly illustrates, the customer's cruise has been released to the new agency, [redacted] office in [redacted], MA. Clearly, I cannot handle this reservation as I am no longer the agent, and that was specifically requested by the customer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[Once again the fact that Sagres Vacations continues to state the reservation is no longer there reservation and that is why they can not cancel it is completely false. Yes I requested that [redacted] transfer my reservation to [redacted] travel but [redacted] stated that that was not possible since that had already transferred the reservation to Sagres vacations. [redacted] has emailed over a cruise confirmation to Sagres Vacations proving that the reservation is in fact still in their name and was never transferred to [redacted] as Sagres claims it was and therefore Sagres Vacations is the only one that is able to cancel the reservation to put an end to this matter.I have attached the notification [redacted] sent me stating the reservation could not be transferred over to [redacted] from Sagres just days after I sent the request. Now Sagres will soon be recieving the reservation confirmation from [redacted] showing that they are indeed still responsible for this reservation and are in fact the only one able to cancel it so that I may get my deposit back and so [redacted] can make the cabin available for sale to anyone else.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
After once again contacting [redacted] last week. I have just been informed by the cruise line that the reservation in question has officially been cancelled and my deposit is in process of being credited back to my account. This ongoing issue never stopped me from having my next vacation planned. I have in fact have been re-booked for my next vacation for weeks now with another agency that I am very pleased with . I have no regrets with how I have handled this issue on my end other than going to Sagres to begin with to accept the reservation that I had already booked on my own through the [redacted] website. I did eveything that I was advised to do through the cruise line and am grateful that they worked with me through the entire ordeal.Had I known in advance that my experience was going to be like with Sagres. I would have never gone to them to begin with. I have gone on numerous vacations throughout my life esspecially the past few years and have never had a problem until this time around.
Regards,
[redacted]
There is nothing false about my statement. What Ms. [redacted] fails to realize is that the reason I am not able to cancel the booking has everything to do with the letter she made me sign. I am not able to cancel this booking not because I cannot physically tell [redacted] to cancel it. I physically could do that but I can’t due to the letter she had me sign. Ms. [redacted] requested something from me that now prevents me to speak on this account. The fact that [redacted] now does not accept the letter (that they ask of her to get from me) does not give me the right to ignore a signed letter. Any time you have a signed legal document you must adhere to it. This works similar to the following example: A restraining order exists between two people. One of the people decides that they want to reconcile, that person cannot just contact the other person because if they do there will be legal consequences to be face. I take legal documents very serious, right now I am legally binded by this signed letter to [redacted] NOT to handle Ms. [redacted]’s reservation. If she wants to change that, we need another letter signed by [redacted] and Ms [redacted] allowing me rights to the reservation in question, and thus nulling the previous authorization form. However, since this has been nothing but nonsense and brought on by directly Ms. [redacted] herself, I would need to charge her a service fee for my wasted time and efforts but more importantly I would need a written apology admitting that she is responsible for all this confusion. Her letter will also i[redacted]ude that she will stop putting blame and defaming Sagres Vacations in any way from this day forward. We have spent more time on this reservation, and I am not going to have my loyal customers suffer any service disruptions. Tell us why here...