Sail Long Island

There is not much in this complaint that matches reality The $was for a favor I was doing for this person to try to pass the ASA course which is a prereguisite for as per the ASAHe was not qualified to take the class for which the others are now seeking a refund He reversed his payment for the and is trying to obfuscate that factHe paid the money and I mailed him the course materials so he could study over them in advance This $was for me to forego a private two hour charter that I turned away because I told him that I would try to certify him for as a favor to him in part of a dayHe insisted that he knew everything anyway and had been sailing for yearsI have no idea if that is true or notMaybe he can sail and maybe he is overstating his qualificiations This was not a fee for the classIt was for half the fee for ($595) which is a day course in circumstancesIt is to cover the rental of the boat to see if he could do the various tasks involved including man overboard drill and steering a proper course and if he understands the wind and proper sail trim before you embark on coastal cruisingIt also was to cover the test which I had to buy from ASA not to mention the books, still in his possessionIt had nothing to do with the courseI had told him I would do it as a loss leader for the because three of them were coming Until they weren't! Perhaps, he was afraid to be embarrassed for his friends that he couldn't pass it despite his representations to me that he was a knowledgeable sailor I could not care less if the other people are married, not married, a couple, friends, enemies, or never saw each other before the classIt is irrelevant to the whole matter of whether or not I can teach sailing safelyIt is my understanding that they haved attended a course at a school in NYC that has sunk two boats in NY Harbor that were never recovered with one loss of life and yet they felt safe thereI have more safety equipment on my boat than just about any cruising boat that they will ever be taught on in this area That includes an offshore Winslow person liferaft, an EPIRB (emergency position Indicatior Radio Beacon registered with the U.SGovt) flares, extensive life vests of the type offshore variety, mirrors, flags, whistles, bells and such well beyond legal requirements I just went coastal cruising with two students who wanted ASA Bareboat Chartering certification One is from London and plans to return next summer with his wife because he found it to be such a great experienceThe other helped me take my boat from [redacted] to [redacted] last week in the fogHe repeatedly commented on what a great time he had and how much he learned and how he would never have gotten that experience any other place he might have goneHe plans to return and sail with me to [redacted] or to ** in the near future this season We have a two week cancellation policy which is spelled out clearly on our website (on our schedule page)It says we honor our commitment to you and you must honor your commitment to usFor these folks, their word means littleThey changed their mindSimple as that I was unable to rebook that time on so little noticeI couldn't get back the charter I turned down for that Friday to accomodate this man His claim is without merit I lost a weekendI have considered going after him for the $fee he owes me for cancelling his paymentHe owes me that money [redacted] is a daily joke everywhere On the cover of People, or today on Bloomberg Financial television in their morning show on 8*** Any comment about [redacted] as a "cultural icon" is hard to blow out of context unless you want an excuse to cancel a commitment for some other reason like I might be embarrassed to not pass and for my friends to see that To save you the time of visiting our website SailLongIsland.com, here is the text that appears there on the schedule pageIt is clear that you must cancel two weeks ahead of time so we can rebook the time slot: GIFT CERTIFICATES are a wonderful gift for your new skipper, your significant other, your Mom or your Dad or to donate to your local charity auction Our very attractive Sail Long Island certificates are always appreciated by the sailor or wousailor in your life To a person, everyone who has gotten one, has loved their time on the water with us Once we have committed to each other and you have paid your fees, we take your booking seriouslyThat time slot is yours We will mail you all relevant course materials so you can prepare in advanceWe turn away other business based on your commitment to us and our commitment to you This is a small businessJust like a B&B that requires pre-payment, we will not refund your fees if you simply decide to change your mind unless we have ample time to replace your bookingThat means two weeks in advance of the date you have reserved We intend to deliver the service you have purchased and we will do our best to make sure you learn what you came to learn and have a terrific time doing it on a well equipped, well maintained vessel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This response has plenty of irrelevant information which I will ignoreI ask [redacted] to please provide evidence of ASA decisions as I have talked to the headquarters and they have said that they have not decided on this caseIn addition, irrespective of ASA’s decision we provided more than hours notice that we did not want to sail with [redacted] for an entire weekend, this is not about her sense of humor it’s about her saying inappropriate things that made us feel uncomfortable and insulting us about are lack of sense of humor etc [redacted] obviously, is not going to change her mind and is going to risk the reputation of her businessWhich leaves us no other option but to take her to small claims court I took thank the Revdex.com for allowing us a platform to voice our grievances and to have a permanent record on the way [redacted] handles her businesses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ? I've been out of the country for the last weeks and was unable to respond to the last messages I receivedI find [redacted] response to be evasive of the actual reason why we asked to cancel this course and seek a refundIt is not our concern that she could have booked other students, or that other students had a satisfactory time with herThe problem is that she made a direct refence, without provocation to my friends relationship and a celebrity couple that she used the term "***" to describe No matter how she tries to pain me as being humorless, I didn't sign up for this class for jokesI signed up to be taught sailing by a professionalWhich she is obviously notThis matter is not resolved in my eye and I will do everything I can to get my payment refunded Thank you, [redacted] Sincerely, [redacted]

I REJECT THE REJECTIONTHERE IS NO QUESTION TO WHICH TO REPLY We have a cancellation policy on our websiteIt says two weeks notice [redacted] is supposedly a "cultural icon." She is in the news as an objective of her PR people every single dayApparently, [redacted] has some serious lack of humor about [redacted] She has nothing to do with [redacted] , [redacted] or [redacted] *** Nobody other than [redacted] ever said there wasI rejected that idea as soon as he broached it These folks FAILED to tell you that [redacted] who is the person who made the arrangements with SAIL LONG ISLAND stated to me that it was his intention to "DESTROY MY INCOME STREAMAND HE WAS GOING TO REPORT ME TO THE ASA." He didn't file this complaint because they failed to tell you that he stopped payment and they ( [redacted] and ***) did notHe failed to show up forhis private class on Friday which I was doing as an accommodation to him at half price and taking off a day from work to do itThe goal was to try to certify him for the class he had not previously completed and which was a qualification for the Perhaps he decided not to come on Friday because he felt that despite his assertions to me that he already knew everything there was to know for that test, he decided he didn't and wouldn't be able to pass the exams and qualify for the weekend coursePerhaps he was tring to avoid embarrassment before his friends I have no way of knowing that The ASA already knew all about what was going on because I had already informed them by forwarding the entire email conversationand the problems I was having with this groupASA was brought into the loop as soon as a realized I was dealing with a difficult situation ASA had the entire correspondence before [redacted] attempted to make a mountain out of a speck of dirt and to "destroy my income stream." So [redacted] struck out there THe American Sailing Association, gave him or them no solace and did not agree with them that they deserved a refundThat is why they turned to Revdex.comMy professional organization ASA did not believe they had any grounds whatsoever You should view this in the same way There was no named storm coming up the coast that we had to work around by altering the datesThere was only their whim that they didn't like my sense of humor if not the color of my boat, or the color of my hair or any other frivolous thing they decided was sufficient to be no showsThat is NO grounds for breaking a contract to which they agreed by submitting their money I was unable to replace the business on such short noticeI had turned away others for class instruction to accomodate their group I assume but do not know if they are young peopleThey seem not to have ever run a small or large business I have discussed this with my attorney as wellI repeat, theyELECTED NOT TO COMEI was there onboard in case they changed their mindsThey never showed up to avail themselves of the services they purchasedI was able to control sending the course material and being there if they showed up Beyond that, there was little I could do I VERY MUCH APPRECIATE THAT THE Revdex.com IS PROVIDING A FORUM FOR BOTH SIDES OF THIS STORY to appear on your public site IN summary, the ASA felt this claim was invalidI sent them the course materials on a timely basis as soon as I received payment And I was present at the boat to teach them both on Saturday and Sunday 7/ [redacted] and 7/** as they had booked to deliver the service as per the contract They voluntarily chose to NOT come and they have told you that in their comments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Like the Revdex.com, the ASA is still reviewing our complaint, they have not refused it as is stated below It would have been ludicrous to take a course from someone who had not only behaved in an unprofessional manner - but made me question how safe I feel be on an overnight trip It's a necessity to trust your captain's judgement when your safety and instruction is in their hands Therefore, the only options available were to 1) cancel participation or 2) go on the trip even though I would have been highly uncomfortable doing so We canceled as soon as odd remarks were made, and the business owner had business days to find a replacement There was no cancellation policy or terms in any of the correspondence I had with the business owner We paid for services, and then due to circumstances out of my control did not want to redeem the services - why should we have to pay in full for services not received? I would be happy to take the course with another qualified instructor through the ASA [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

!This complaint was lodged with the American Sailing Assn which refused to consider it as without justification as they notified me last night From the minute these folks made clear their intention to back out this week, I copied the ASA on all correspondence from the beginning with these folks my business is not in NYC where you are located but in Suffolk County [redacted] took offense at a funny comment about [redacted] that had no relevance to [redacted] , to his girlfriend or to [redacted] When [redacted] asked if I was referring to their unmarried status I said absolutley not in this day and age For reasons that are unknown to me, they changed their plans at the last minute and decided not to come at their own choice I run a small businessI take no more than students at a time who book in advance I held the time available for them and turned away other students for the basic class who were disappointed to be told I couldn't take them this weekendPeople do not book summer weekend trips hours ahead of time They book weeks ahead These are not expensive trips at $which was a discounted price from the usual $because there were of them The value is great for the money They failed to pay until the very last minute even though I sent them the course materials on a timely basis [redacted] was supposed to come tomorrow for an accomodation by me to be certified for the basic keelboat which is a requirement for the class This class is normally $but I agreed to do it in one half day for him so that he could try to qualify for the class over the weekendHe purports that he knows how to sail and could pass without the instruction I have no idea if that is true or not until I see him on the waterEven so, I agreed to take off work on Friday as an accomodation to him to facilitate the weekend booking I only do this as a weekend activity, not in New York City or the greater Metro area Nobody can make a living teaching sailingThis is one of the reasonsPeople try to pull maneuvers like thisI have been in business for a number of yearsOur customers rave about the wonderful time they have on the water and how much they learn I suspect there is some hidden reason they decided to back out at a time when I could not POSSIBLY REPLACE THE BOOKINGS ON SUCH SHORT NOTICE We take cash on purposeThe payment of cash is a binding obligation that you intend to show up and take the class you signed up for I have never refused to take themThey have invented some reason to not honor their commitment to me that they were, in fact coming this weekendI am still willing to take them and to certify them for basic coastal cruising if in fact they have the skills to qualify after the weekend of instruction These people are unknown to me as are most of the people who call to take instruction at our schoolApparently they thing this is not a business run in a business like way If you commit to coming to a B&B for a weekend and then decide you don't want to come, you don't get a refundIf you walk down the dock and think you are getting on a sailboat with a navy colored hull and it is white, you cannot walk away and say that you want your money back when the merchant turned away other business because you paid to comeBut these folks think I am there at their whimI am not

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I reject the business’s
responseWe gave *** *** more than hours notice asking for a refund in
the attached email she evens says that she will take other groups out this
weekend if we do not show upTherefore, it is hard to believe that she cannot
find other business this weekendSecondly, making clients feel uncomfortable
talking about how Kanye West just got a "*** ***" and other
insulting remarks about our sense of humor are not trivial things like not
liking the color of a ships hall, you cannot compare the two
The bottom line is we paid for ***'s services she emailed us with confusing,
appropriate, and insulting emails prior to the schedule tripI understandably don’t
want to be forced to spend a weekend in small quarters and pay $to someone
that insults meNo judge in the world woudl force someone to be in that
situationTherefore, a full refund should be awarded to me
In order
for the Revdex.com to appropriately process your response, you MUST answer the
question above
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** files the same complaint again and again and nothing changes in his complaintI will therefore provide the same information I filed with you folks yesterday 9/*: I will file the same reply tomorrow. He did not comply with the refund policies posted on our website which require a two week cancellation notice so we can rebook the timeHe seems to fail to understand that
Final rebuttal to Revdex.com 9/*/re: *** and his group
This compainant isnot going to get his money backWe have a refund policyIt is on our website
Apparently he never read itWe do not refund money within two weeks of the
booking unless we can resell the time to others. In the interest of
safety, of course we adjust if there is a named stormThere was notThat
is also stated on our website.
This man was coming with his two friends who I believe have attended
sailing schools in NYC where boats have sunk at these schools and people have
drownedThat is apparently fine with them as a measure of their safety
He conflatges a joke with safe sailing when there is absolutely
no connection between the twoOne needn't take a logic course to know that
one has anthing to do with the other. My operation is on a vessel
examined annually by the CG Auuxiliary which few schools bother
to do and we keep a close eye on the weather to make sure we take
people out in conditions that they can handle safely
And, nothing much has changed in my view that something else is involved here
He was coming and then he wasn'tHe stalled and stalled to sign upThen the
money payments were also delayed and delayed and dribbled in over several days
right up to the last minute. I had others who wanted that weekend
and I turned them away because I believed the time was sold out and
that his word meant somethingThese folks chose not to come even as
I was sitting in the marina waiting for them to appear. They didn't
but I was there to deliver the service they bought and complete my part of the
contract.
Over the summer I had a student who came from London for Bareboat Chartering
excited to sail on a real live yacht like mine. He loved the course so
much that he is returning next year to sail to Maine with us with his wifeHe
also commented on how clean and well equipped the boat is...unlike any school
boat he had ever been on in the U.Sor in the U.K. Other folks I
taught in June just returned for this past weekend and wrote the ASA that they
were so pleased they were coming back for advanced training. Last
month, another student helped me deliver my boat from Newport RI to
Mystic CTHe observed that he would never have had that type of learning
experience at any other school and it was fantastic These folks missed
a great opportunity to have a terrific experience on a yacht of the quality
they wouldn't be likely find at any other school
*** represented that he knew all about sailing but all of this ensued
after I sent him the books for the course and he started to look them overIt
is quite plausible that once he did, he became afraid that he wouldn't pass the
test when he challenged for it on that Friday at the reduced half price to
which I agreed to accomodate him as a favorHad he failed the exam, he
would have been left embarassed in front of his friends when he
wasn't eligible to take the class over the weekend for which the is a
required qualificationHe asserted he has been sailing for years and knew
everything already. I often find that people's knowledge doesn't match
their claimsWhen they come to the school there is frequently a disconnect
between what they really know and what they thought they knew
For anyone to react to a joke about that great cultural *** *** *** in
this way is quite beyond the beyond. My comment was only about ***
***n and that was quite clear when I made it. That woman
*** *** ** ** ** *** *** ** * *** ***. That is why she is a
constant subject of jokes, even on *** **, of all places you wouldn't
expect to find her referenced.
That is also why I remain convinced something else was at work in this
situation that made this troika decide they didn't want to come at the very
last minute. It was especially troubling when I had refused other folks
who wanted to attend our school in order to honor my commitment to this group
I was unable to rebook the time on three days notice and I am standing by our
refund policy of two weeks notice unless we can find alternative bookingsI tried
and I couldn't
*** *** ** ***
*** *** ***
*** *** *** *** ***
*** *** ***
*** ***

I responded to this complaint last week so I have no idea why you are asking me to repeat the same information againI offered to take them. THEY CHOSE AT THE LAST MINUTE NOT TO COME I was unable to rebook any of the time they failed to appear because of their very short
notice I was unable to replace the business for the school at all Wehad turned away several others who wanted to take the course because of this booking I offered to take them outThey chose voluntarily not to come for some imagined slight. There is no comment from Revdex.com so I have no idea what you wish me to do. They approached the ASA which refused to help themThe ASA is concerned if the sailing school has an ill equipped or unsafe boat, if the instructor is not sober but that wasnot relevant here and I dont drink, or if the course material was not fully coveredIt would have been had they chosen to come. They then approached you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
This response has plenty of irrelevant information which I
will ignore. I ask [redacted] to please provide evidence of ASA decisions as I
have talked to the headquarters and they have said that they have not decided
on this case. In addition, irrespective of ASA’s decision we provided more than
72 hours notice that we did not want to sail with [redacted] for an entire
weekend,  this is not about her sense of
humor it’s about her saying inappropriate things that made us feel
uncomfortable and insulting us about are lack of sense of humor etc.
 
 [redacted] obviously,
is not going to change her mind and is going to risk the reputation of her
business. Which leaves us no other option but to take her to small claims
court.
 
I took thank the Revdex.com for allowing us a platform to voice our
grievances and to have a  permanent
record on the way [redacted] handles her businesses.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

!. This complaint was lodged with the American Sailing Assn which refused to consider it as without justification as they notified me last night.  From the minute these folks made clear their intention to back out this week, I copied the ASA on all correspondence from the beginning with...

these folks. 
1. my business is not in NYC where you are located but in Suffolk County
2. [redacted] took offense at a funny comment about [redacted] that had no relevance to [redacted], to his girlfriend or to [redacted]. When [redacted] asked if I was referring to their unmarried status I said absolutley not in this day and age.   For reasons that are unknown to me, they changed their plans at the last minute and decided not to come at their own choice. 
3. I run a small business. I take no more than 4 students at a time who book in advance.
4.  I held the time available for them and turned away other students for the basic class who were disappointed to be told I couldn't take them this weekend.. People do not book summer weekend trips 72 hours ahead of time.
They book weeks ahead.  These are not expensive trips at $550 which was a discounted price from the usual $595 because there were 3 of them.  The value is great for the money. 
5. They failed to pay until the very last minute even though I sent them the course materials on a timely basis.
6. [redacted] was supposed to come tomorrow for an accomodation by me to be certified for the basic keelboat 101 which is a requirement for the 103 class.  This class is normally $595 but I agreed to do it in one half day for him so that he could try to qualify for the 103 class over the weekend. He purports that he knows how to sail and could pass without the instruction.  I have no idea if that is true or not until I see him on the water. Even so, I agreed to take off work on Friday as an accomodation to him to facilitate the weekend booking.
7. I only do this as a weekend activity, not in New York City or the greater Metro area.
8. Nobody can make a living teaching sailing. This is one of the reasons. People try to pull maneuvers like this. I have been in business for a number of years. Our customers rave about the wonderful time they have on the water and how much they learn.  I suspect there is some hidden reason they decided to back out at a time when I could not POSSIBLY REPLACE THE BOOKINGS ON SUCH SHORT NOTICE.
9. We take cash on purpose. The payment of cash is a binding obligation that you intend to show up and take the class you signed up for.
10. I have never refused to take them. They have invented some reason to not honor their commitment to me that they were, in fact coming this weekend. I am still willing to take them and to certify them for basic coastal cruising if in fact they have the skills to qualify after the weekend of instruction. 
11. These people are unknown to me as are most of the people who call to take instruction at our school. Apparently they thing this is not a business run in a business like way.  If you commit to coming to a B&B for a weekend and then decide you don't want to come, you don't get a refund. If you walk down the dock and think you are getting on a sailboat with a navy colored hull and it is white, you cannot walk away and say that you want your money back when the merchant turned away other business because you paid to come. But these folks think I am there at their whim. I am not.

There is not much in this complaint that matches reality.  The 
$300 was for a favor I was doing for this person to try to pass the ASA 101 course which is a prereguisite for 103 as per the ASA. He was not qualified to take the 103 class for which the others are now seeking a refund....

He reversed his payment for the 103 and is trying to obfuscate that fact. He paid the money and I mailed him the course materials so he could study over them in advance. 
This $300 was for me to forego a private two hour charter that I turned away because I told him that I would try to certify him for 101 as a favor to him in part of a day. He insisted that he knew everything anyway and had been sailing for years. I have no idea if that is true or not. Maybe he can sail and maybe he is overstating his qualificiations.  This was not a fee for the 103 class. It was for half the normal fee for 101 ($595) which is a 2 day course in normal circumstances. It is to cover the rental of the boat to see if he could do the various tasks involved including man overboard drill and steering a proper course and if he understands the wind and proper sail trim before you embark on coastal cruising. It also was to cover the test which I had to buy from ASA not to mention the books, still in his possession. It had nothing to do with the 103 course. I had told him I would do it as a loss leader for the 103 because three of them were coming.  Until they weren't!  Perhaps, he was afraid to be embarrassed for his friends that he couldn't pass it despite his representations to me that he was a knowledgeable sailor. 
I could not care less if the other people are married, not married, a couple, friends, enemies, or never saw each other before the class. It is irrelevant to the whole matter of whether or not I can teach sailing safely. It is my understanding that they haved attended a course at a school in NYC that has sunk two boats in NY Harbor that were never recovered with one loss of life  and yet they felt safe there. I have more safety equipment on my boat than just about any cruising boat that they will ever be taught on in this area.  That includes an offshore Winslow 6 person liferaft, an EPIRB (emergency position Indicatior Radio Beacon registered with the U.S. Govt) flares, extensive life vests of the type 1 offshore variety, mirrors, flags, whistles, bells and such well beyond legal requirements.
I just went coastal cruising with two students who wanted ASA 104 Bareboat Chartering certification.  One is from London and plans to return next summer with his wife because he found it to be such a great experience. The other helped me take my boat from [redacted] to [redacted] last week in the fog. He repeatedly commented on what a great time he had and how much he learned and how he would never have gotten that experience any other place he might have gone. He plans to return and sail with me to [redacted] or to ** in the near future this season.
We have a two week cancellation policy which is spelled out clearly on our website (on our schedule page). It says we honor our commitment to you and you must honor your commitment to us. For these folks, their word means little. They changed their mind. Simple as that.  I was unable to rebook that time on so little notice. I couldn't get back the charter I turned down for that Friday to accomodate this man.  His claim is without merit.  I lost a weekend. I have considered going after him for the $595 fee he owes me for cancelling his payment. He owes me that money.
[redacted] is a daily joke everywhere.  On the cover of People, or today on Bloomberg Financial television in their morning show on 8[redacted].  Any comment about [redacted] as a "cultural icon" is hard to blow out of context unless you want an excuse to cancel a commitment for some other reason  like I might be embarrassed to not pass 101 and for my friends to see that.  
To save you the time of visiting our website SailLongIsland.com, here is the text that appears there on the schedule page. It is clear that you must cancel two weeks ahead of time so we can rebook the time slot:
GIFT CERTIFICATES are a wonderful gift for your new skipper, your
significant other, your Mom or your Dad or to donate to your local charity
auction.  Our very attractive Sail Long Island certificates are always
appreciated by the sailor or would-be sailor in your life.  To a person,
everyone who has gotten one, has loved their time on the water with us.  
Once we have committed to each other and you have paid your fees,
we take your booking seriously. That time slot is yours.  We will mail you all
relevant course materials so you can prepare in advance. We turn away other
business based on your commitment to us and our commitment to you.  This is a
small business. Just like a B&B that requires pre-payment, we will not
refund your fees if you  simply decide to change your mind unless we have ample
time to replace your booking. That means two weeks in advance of the date you
have reserved.  We intend to deliver the service you have purchased and we will
do our best to make sure you learn what you came to learn and have a terrific
time doing it on a well equipped, well maintained vessel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
?
I've been out of the country for the last 2 weeks and was unable to respond to the last messages I received. I find [redacted] response to be evasive of the actual reason why we asked to cancel this course and seek a refund. It is not our concern that she could have booked other students, or that other students had a satisfactory time with her. The problem is that she made a direct refence, without provocation to my friends relationship and a celebrity couple that she used the term "[redacted]" to describe.
No matter how she tries to pain me as being humorless, I didn't sign up for this class for jokes. I signed up to be taught sailing by a professional. Which she is obviously not. This matter is not resolved in my eye and I will do everything I can to get my payment refunded.
Thank you,
[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Is anyone actually mediating this or am I going to receive a lifetime of responses from [redacted] creating some alternate reality of what happened? I'm attaching a screenshot of my email to [redacted] and [redacted] following [redacted]'s email describing a blow job she thought I should know about. You will see there is no ulterior motive, only our concern was that [redacted] was crazy and a bigot. That is why we canceled and asked for a refund.
[redacted], you do not know me. Please stop making assumption about me as a person, my sense of humor, my intelligence, even my sailing ability. Please show some sense of self-awareness and introspection and realize that you are wrong with you assumptions, your actions and your accusations. [redacted] I feel sorry for you.
 -[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Like the Revdex.com, the ASA is still reviewing our complaint, they have not refused it as is stated below.  It would have been ludicrous to take a course from someone who had not only behaved in an unprofessional manner - but made me question how safe I feel be on an overnight trip.  It's a necessity to trust your captain's judgement when your safety and instruction is in their hands.  Therefore, the only options available were to 1) cancel participation or 2) go on the trip even though I would have been highly uncomfortable doing so.  We canceled as soon as odd remarks were made, and the business owner had 4 business days to find a replacement.  There was no cancellation policy or terms in any of the correspondence I had with the business owner.  
We paid for services, and then due to circumstances out of my control did not want to redeem the services - why should we have to pay in full for services not received?  I would be happy to take the course with another qualified instructor through the ASA.
 [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I REJECT THE REJECTION. THERE IS NO QUESTION TO WHICH TO REPLY.  We have a
cancellation policy on our website. It says two weeks notice.
[redacted] is supposedly a "cultural icon." She is in the news as an objective of
her PR people  every single day. Apparently, [redacted] has some serious lack
of humor about [redacted]. She has nothing to do with [redacted], [redacted]
[redacted] or [redacted] . Nobody other than [redacted] ever said there was. I
rejected that idea as soon as he broached it.    
These folks FAILED to tell you that [redacted] who is the person who made the arrangements with SAIL
LONG ISLAND  stated to me that it was his intention to "DESTROY MY INCOME
STREAM. AND HE WAS GOING TO REPORT ME TO THE ASA."  He didn't
file this complaint because they failed to tell you that he stopped payment and
they ([redacted] and [redacted])  did not. He failed to show up forhis private class on Friday
which I was doing as an accommodation to him at half price and taking off a day from work to do it. The goal was  to try
to certify him for the 101 class he had not previously completed and  which was
a qualification for the 103. Perhaps he decided not to come on Friday because
he felt that despite his assertions to me that he already knew everything there was to
know for that test, he decided he didn't and wouldn't be able to pass the 101
exams and qualify for the weekend course. Perhaps he was tring to avoid embarrassment before his friends.
I have no way of knowing that.
 The ASA  already knew all about what was going on because I had already informed them by
forwarding the entire email conversation. and the problems I was having with
this group. ASA was brought into the loop  as soon as a realized I was dealing
with a difficult situation .  ASA had the entire correspondence before  [redacted]
[redacted] attempted to make a mountain out of a speck of dirt and to "destroy my
income stream." So [redacted] struck out there.  THe American
Sailing Association,  gave him or them no solace and did not agree with them
that they deserved a refund. That is why they turned to Revdex.com. My professional
organization ASA did not believe they had any grounds whatsoever.  You should
view this in the same way. 
There was no named storm coming up the coast that we had to work around by altering the dates.. There was only their
whim that they didn't like my sense of humor if not the color of my boat, or the
color of my hair or any other frivolous thing they decided was sufficient to be
no shows. . That is NO grounds for breaking a contract to which they agreed by
submitting their money.  I was unable to replace the business on such short
notice. I had  turned away others for class instruction to accomodate their
group. 
 I assume but do not know if they are young people. They seem not to have ever run a small or large business. 
I have discussed this with my attorney as well. I repeat, theyELECTED NOT TO COME. I was there onboard in case
they changed their minds. They never showed up to avail themselves of the
services they purchased. I was able to control sending  the course material and
being there if they showed up.   Beyond that, there was little I could do.
I VERY MUCH APPRECIATE THAT THE Revdex.com IS PROVIDING A FORUM FOR BOTH
SIDES OF THIS STORY to appear on your public site.
 IN summary, the ASA felt this claim was invalid. I sent
them the course materials on a timely basis as soon as I received payment.  And
I was present at the boat to teach them both on Saturday and Sunday 7/** and 7/** as they had
booked to deliver the service as per the contract.  They voluntarily chose
to NOT come and they have told you that in their comments.

Review: I contacted [redacted] of Sail Long Island for an overnight sailing class that myself and 2 friends were interested in taking. In email conversation, [redacted] made an inappropriate reference to a celebrities' lifestyle, using the term " [redacted] and my friends who are in a relationship and not married. She has since exclaimed that the reference was not in regards to them but a "joke". However funny she thinks this is, and no matter how little she claims she cares about these issues, she is the one that asked if they were married (if it didn't matter than why did she ask?) and then described n in lewd detail the sex life of this celebrity couple as she perceives it.

There is a Code of Ethics that [redacted] must abide by as part of the American Sailing Association (ASA) standards for teaching these classes. [redacted] violated this Code with her inappropriate and offensive remarks. We felt alienated and uncomfortable spending a weekend on her boat with her as a result and requested our money back. [redacted] has refused to provide a refund.

We have since filed a formal complaint with the ASA. This complaint is not resolved and no determination has been made by ASA, despite what [redacted] has insisted in her responses to [redacted]'s Revdex.com complaint. This is false information.Desired Settlement: A refund for the full ASA 101 class tuition of $300 to myself and also a full refund for the ASA 103 class tuition to [redacted] and [redacted] for $550 each.

Business

Response:

There is not much in this complaint that matches reality. The

$300 was for a favor I was doing for this person to try to pass the ASA 101 course which is a prereguisite for 103 as per the ASA. He was not qualified to take the 103 class for which the others are now seeking a refund. He reversed his payment for the 103 and is trying to obfuscate that fact. He paid the money and I mailed him the course materials so he could study over them in advance.

This $300 was for me to forego a private two hour charter that I turned away because I told him that I would try to certify him for 101 as a favor to him in part of a day. He insisted that he knew everything anyway and had been sailing for years. I have no idea if that is true or not. Maybe he can sail and maybe he is overstating his qualificiations. This was not a fee for the 103 class. It was for half the normal fee for 101 ($595) which is a 2 day course in normal circumstances. It is to cover the rental of the boat to see if he could do the various tasks involved including man overboard drill and steering a proper course and if he understands the wind and proper sail trim before you embark on coastal cruising. It also was to cover the test which I had to buy from ASA not to mention the books, still in his possession. It had nothing to do with the 103 course. I had told him I would do it as a loss leader for the 103 because three of them were coming. Until they weren't! Perhaps, he was afraid to be embarrassed for his friends that he couldn't pass it despite his representations to me that he was a knowledgeable sailor.

I could not care less if the other people are married, not married, a couple, friends, enemies, or never saw each other before the class. It is irrelevant to the whole matter of whether or not I can teach sailing safely. It is my understanding that they haved attended a course at a school in NYC that has sunk two boats in NY Harbor that were never recovered with one loss of life and yet they felt safe there. I have more safety equipment on my boat than just about any cruising boat that they will ever be taught on in this area. That includes an offshore Winslow 6 person liferaft, an EPIRB (emergency position Indicatior Radio Beacon registered with the U.S. Govt) flares, extensive life vests of the type 1 offshore variety, mirrors, flags, whistles, bells and such well beyond legal requirements.

I just went coastal cruising with two students who wanted ASA 104 Bareboat Chartering certification. One is from London and plans to return next summer with his wife because he found it to be such a great experience. The other helped me take my boat from [redacted] to [redacted] last week in the fog. He repeatedly commented on what a great time he had and how much he learned and how he would never have gotten that experience any other place he might have gone. He plans to return and sail with me to [redacted] or to ** in the near future this season.

We have a two week cancellation policy which is spelled out clearly on our website (on our schedule page). It says we honor our commitment to you and you must honor your commitment to us. For these folks, their word means little. They changed their mind. Simple as that. I was unable to rebook that time on so little notice. I couldn't get back the charter I turned down for that Friday to accomodate this man. His claim is without merit. I lost a weekend. I have considered going after him for the $595 fee he owes me for cancelling his payment. He owes me that money.

[redacted] is a daily joke everywhere. On the cover of People, or today on Bloomberg Financial television in their morning show on 8[redacted]. Any comment about [redacted] as a "cultural icon" is hard to blow out of context unless you want an excuse to cancel a commitment for some other reason like I might be embarrassed to not pass 101 and for my friends to see that.

To save you the time of visiting our website SailLongIsland.com, here is the text that appears there on the schedule page. It is clear that you must cancel two weeks ahead of time so we can rebook the time slot:

GIFT CERTIFICATES are a wonderful gift for your new skipper, your

significant other, your Mom or your Dad or to donate to your local charity

auction. Our very attractive Sail Long Island certificates are always

appreciated by the sailor or would-be sailor in your life. To a person,

everyone who has gotten one, has loved their time on the water with us.

Once we have committed to each other and you have paid your fees,

we take your booking seriously. That time slot is yours. We will mail you all

relevant course materials so you can prepare in advance. We turn away other

business based on your commitment to us and our commitment to you. This is a

small business. Just like a B&B that requires pre-payment, we will not

refund your fees if you simply decide to change your mind unless we have ample

time to replace your booking. That means two weeks in advance of the date you

have reserved. We intend to deliver the service you have purchased and we will

do our best to make sure you learn what you came to learn and have a terrific

time doing it on a well equipped, well maintained vessel.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

?

I've been out of the country for the last 2 weeks and was unable to respond to the last messages I received. I find [redacted] response to be evasive of the actual reason why we asked to cancel this course and seek a refund. It is not our concern that she could have booked other students, or that other students had a satisfactory time with her. The problem is that she made a direct refence, without provocation to my friends relationship and a celebrity couple that she used the term "[redacted]" to describe.

No matter how she tries to pain me as being humorless, I didn't sign up for this class for jokes. I signed up to be taught sailing by a professional. Which she is obviously not. This matter is not resolved in my eye and I will do everything I can to get my payment refunded.

Thank you,

Sincerely,

Business

Response:

[redacted] files the same complaint again and again and nothing changes in his complaint. I will therefore provide the same information I filed with you folks yesterday 9/*: I will file the same reply tomorrow. He did not comply with the refund policies posted on our website which require a two week cancellation notice so we can rebook the time. He seems to fail to understand that.

Final rebuttal to Revdex.com 9/*/14 re: [redacted] and his group.

This compainant isnot going to get his money back. We have a refund policy. It is on our website.

Apparently he never read it. We do not refund money within two weeks of the

booking unless we can resell the time to others. In the interest of

safety, of course we adjust if there is a named storm. There was not. That

is also stated on our website.

This man was coming with his two friends who I believe have attended

sailing schools in NYC where boats have sunk at these schools and people have

drowned. That is apparently fine with them as a measure of their safety.

He conflatges a joke with safe sailing when there is absolutely

no connection between the two. . One needn't take a logic course to know that

one has anthing to do with the other. My operation is on a vessel

examined annually by the CG Auuxiliary which few schools bother

to do and we keep a close eye on the weather to make sure we take

people out in conditions that they can handle safely.

And, nothing much has changed in my view that something else is involved here.

He was coming and then he wasn't. He stalled and stalled to sign up. Then the

money payments were also delayed and delayed and dribbled in over several days

right up to the last minute. I had others who wanted that weekend

and I turned them away because I believed the time was sold out and

that his word meant something. These folks chose not to come even as

I was sitting in the marina waiting for them to appear. They didn't

but I was there to deliver the service they bought and complete my part of the

contract.

Over the summer I had a student who came from London for Bareboat Chartering

excited to sail on a real live yacht like mine. He loved the course so

much that he is returning next year to sail to Maine with us with his wife. He

also commented on how clean and well equipped the boat is...unlike any school

boat he had ever been on in the U.S. or in the U.K. Other folks I

taught in June just returned for this past weekend and wrote the ASA that they

were so pleased they were coming back for advanced training. Last

month, another 104 student helped me deliver my boat from Newport RI to

Mystic CT. He observed that he would never have had that type of learning

experience at any other school and it was fantastic. These folks missed

a great opportunity to have a terrific experience on a yacht of the quality

they wouldn't be likely find at any other school.

[redacted] represented that he knew all about sailing but all of this ensued

after I sent him the books for the course and he started to look them over. It

is quite plausible that once he did, he became afraid that he wouldn't pass the

test when he challenged for it on that Friday at the reduced half price to

which I agreed to accomodate him as a favor. Had he failed the exam, he

would have been left embarassed in front of his friends when he

wasn't eligible to take the 103 class over the weekend for which the 101 is a

required qualification. He asserted he has been sailing for years and knew

everything already. I often find that people's knowledge doesn't match

their claims. When they come to the school there is frequently a disconnect

between what they really know and what they thought they knew.

For anyone to react to a joke about that great cultural [redacted] in

this way is quite beyond the beyond. My comment was only about [redacted]n and that was quite clear when I made it. That woman

[redacted]. That is why she is a

constant subject of jokes, even on [redacted], of all places you wouldn't

expect to find her referenced.

That is also why I remain convinced something else was at work in this

situation that made this troika decide they didn't want to come at the very

last minute. It was especially troubling when I had refused other folks

who wanted to attend our school in order to honor my commitment to this group.

I was unable to rebook the time on three days notice and I am standing by our

refund policy of two weeks notice unless we can find alternative bookings. I tried

and I couldn't.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Is anyone actually mediating this or am I going to receive a lifetime of responses from [redacted] creating some alternate reality of what happened? I'm attaching a screenshot of my email to [redacted] and [redacted] following [redacted]'s email describing a blow job she thought I should know about. You will see there is no ulterior motive, only our concern was that [redacted] was crazy and a bigot. That is why we canceled and asked for a refund.

[redacted], you do not know me. Please stop making assumption about me as a person, my sense of humor, my intelligence, even my sailing ability. Please show some sense of self-awareness and introspection and realize that you are wrong with you assumptions, your actions and your accusations. [redacted] I feel sorry for you.

-[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear Revdex.com,I'm writing to file a formal complaint against Sail Long Island [redacted] and [redacted], a certified ASA school and instructor. In an email exchange to prepare for sailing classes this coming weekend, [redacted] made a reference to my unmarried lifestyle in a comparison to a celebrity, as she called "a [redacted]". She went into further, unprovoked detail about this without apology. Her lack of professional decorum and inappropriate and offensive behavior has made it an extremely uncomfortable situation for me to be on a boat with this person for a weekend. I've asked for a refund as we are no longer willing to sail with her but she has refused and replied to our urgency for a refund with antagonistic remarks. I was signed up for a weekend long course July [redacted] and [redacted] for the ASA 103 Sailing Course. After [redacted]'s insulting and unprofessional emails I do not want to be forced to spend a weekend on a sailboat with her however, she refuses my request for a refund.I have attached a .pdf of the email conversation between myself, a friend of mine [redacted] who was also signed up for the class and [redacted] of Sail Long Island. I appreciate your considerationDesired Settlement: I wish to my money refunded as we are not willing to spend a weekend in small quarters on a saild boat with a women who insults me and who I am paying a lot of money to for the training and experience. Further more I requested the refund more than 72 hours in advance.The refund amount is as followed.$550 (cost of the 103 ASA Sailing Course)

Business

Response:

!. This complaint was lodged with the American Sailing Assn which refused to consider it as without justification as they notified me last night. From the minute these folks made clear their intention to back out this week, I copied the ASA on all correspondence from the beginning with these folks.

1. my business is not in NYC where you are located but in Suffolk County

2. [redacted] took offense at a funny comment about [redacted] that had no relevance to [redacted], to his girlfriend or to [redacted]. When [redacted] asked if I was referring to their unmarried status I said absolutley not in this day and age. For reasons that are unknown to me, they changed their plans at the last minute and decided not to come at their own choice.

3. I run a small business. I take no more than 4 students at a time who book in advance.

4. I held the time available for them and turned away other students for the basic class who were disappointed to be told I couldn't take them this weekend.. People do not book summer weekend trips 72 hours ahead of time.

They book weeks ahead. These are not expensive trips at $550 which was a discounted price from the usual $595 because there were 3 of them. The value is great for the money.

5. They failed to pay until the very last minute even though I sent them the course materials on a timely basis.

6. [redacted] was supposed to come tomorrow for an accomodation by me to be certified for the basic keelboat 101 which is a requirement for the 103 class. This class is normally $595 but I agreed to do it in one half day for him so that he could try to qualify for the 103 class over the weekend. He purports that he knows how to sail and could pass without the instruction. I have no idea if that is true or not until I see him on the water. Even so, I agreed to take off work on Friday as an accomodation to him to facilitate the weekend booking.

7. I only do this as a weekend activity, not in New York City or the greater Metro area.

8. Nobody can make a living teaching sailing. This is one of the reasons. People try to pull maneuvers like this. I have been in business for a number of years. Our customers rave about the wonderful time they have on the water and how much they learn. I suspect there is some hidden reason they decided to back out at a time when I could not POSSIBLY REPLACE THE BOOKINGS ON SUCH SHORT NOTICE.

9. We take cash on purpose. The payment of cash is a binding obligation that you intend to show up and take the class you signed up for.

10. I have never refused to take them. They have invented some reason to not honor their commitment to me that they were, in fact coming this weekend. I am still willing to take them and to certify them for basic coastal cruising if in fact they have the skills to qualify after the weekend of instruction.

11. These people are unknown to me as are most of the people who call to take instruction at our school. Apparently they thing this is not a business run in a business like way. If you commit to coming to a B&B for a weekend and then decide you don't want to come, you don't get a refund. If you walk down the dock and think you are getting on a sailboat with a navy colored hull and it is white, you cannot walk away and say that you want your money back when the merchant turned away other business because you paid to come. But these folks think I am there at their whim. I am not.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject the business’s

response. We gave [redacted] more than 72 hours notice asking for a refund in

the attached email she evens says that she will take other groups out this

weekend if we do not show up. Therefore, it is hard to believe that she cannot

find other business this weekend. Secondly, making clients feel uncomfortable

talking about how Kanye West just got a "[redacted]" and other

insulting remarks about our sense of humor are not trivial things like not

liking the color of a ships hall, you cannot compare the two.

The bottom line is we paid for [redacted]'s services she emailed us with confusing,

appropriate, and insulting emails prior to the schedule trip. I understandably don’t

want to be forced to spend a weekend in small quarters and pay $550 to someone

that insults me. No judge in the world woudl force someone to be in that

situation. Therefore, a full refund should be awarded to me.

In order

for the Revdex.com to appropriately process your response, you MUST answer the

question above.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I REJECT THE REJECTION. THERE IS NO QUESTION TO WHICH TO REPLY. We have a

cancellation policy on our website. It says two weeks notice.

[redacted] is supposedly a "cultural icon." She is in the news as an objective of

her PR people every single day. Apparently, [redacted] has some serious lack

of humor about [redacted]. She has nothing to do with [redacted] or [redacted] . Nobody other than [redacted] ever said there was. I

rejected that idea as soon as he broached it.

These folks FAILED to tell you that [redacted] who is the person who made the arrangements with SAIL

LONG ISLAND stated to me that it was his intention to "DESTROY MY INCOME

STREAM. AND HE WAS GOING TO REPORT ME TO THE ASA." He didn't

file this complaint because they failed to tell you that he stopped payment and

they ([redacted] and [redacted]) did not. He failed to show up forhis private class on Friday

which I was doing as an accommodation to him at half price and taking off a day from work to do it. The goal was to try

to certify him for the 101 class he had not previously completed and which was

a qualification for the 103. Perhaps he decided not to come on Friday because

he felt that despite his assertions to me that he already knew everything there was to

know for that test, he decided he didn't and wouldn't be able to pass the 101

exams and qualify for the weekend course. Perhaps he was tring to avoid embarrassment before his friends.

I have no way of knowing that.

The ASA already knew all about what was going on because I had already informed them by

forwarding the entire email conversation. and the problems I was having with

this group. ASA was brought into the loop as soon as a realized I was dealing

with a difficult situation . ASA had the entire correspondence before [redacted] attempted to make a mountain out of a speck of dirt and to "destroy my

income stream." So [redacted] struck out there. THe American

Sailing Association, gave him or them no solace and did not agree with them

that they deserved a refund. That is why they turned to Revdex.com. My professional

organization ASA did not believe they had any grounds whatsoever. You should

view this in the same way.

There was no named storm coming up the coast that we had to work around by altering the dates.. There was only their

whim that they didn't like my sense of humor if not the color of my boat, or the

color of my hair or any other frivolous thing they decided was sufficient to be

no shows. . That is NO grounds for breaking a contract to which they agreed by

submitting their money. I was unable to replace the business on such short

notice. I had turned away others for class instruction to accomodate their

group.

I assume but do not know if they are young people. They seem not to have ever run a small or large business.

I have discussed this with my attorney as well. I repeat, theyELECTED NOT TO COME. I was there onboard in case

they changed their minds. They never showed up to avail themselves of the

services they purchased. I was able to control sending the course material and

being there if they showed up. Beyond that, there was little I could do.

I VERY MUCH APPRECIATE THAT THE Revdex.com IS PROVIDING A FORUM FOR BOTH

SIDES OF THIS STORY to appear on your public site.

IN summary, the ASA felt this claim was invalid. I sent

them the course materials on a timely basis as soon as I received payment. And

I was present at the boat to teach them both on Saturday and Sunday 7/** and 7/** as they had

booked to deliver the service as per the contract. They voluntarily chose

to NOT come and they have told you that in their comments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This response has plenty of irrelevant information which I

will ignore. I ask [redacted] to please provide evidence of ASA decisions as I

have talked to the headquarters and they have said that they have not decided

on this case. In addition, irrespective of ASA’s decision we provided more than

72 hours notice that we did not want to sail with [redacted] for an entire

weekend, this is not about her sense of

humor it’s about her saying inappropriate things that made us feel

uncomfortable and insulting us about are lack of sense of humor etc.

[redacted] obviously,

is not going to change her mind and is going to risk the reputation of her

business. Which leaves us no other option but to take her to small claims

court.

I took thank the Revdex.com for allowing us a platform to voice our

grievances and to have a permanent

record on the way [redacted] handles her businesses.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear Revdex.com,I'm writing to file a formal complaint against Sail Long Island [redacted] and [redacted], a certified ASA school and instructor. In an email exchange to prepare for sailing classes this coming weekend, [redacted] made a reference to my unmarried lifestyle in a comparison to a celebrity, as she called "a slut". She went into further, unprovoked detail about this without apology. Her lack of professional decorum and inappropriate and offensive behavior has made it an extremely uncomfortable situation for me to be on a boat with this person for a weekend. I've asked for a refund as we are no longer willing to sail with her but she has refused and replied to our urgency for a refund with antagonistic remarks. I was signed up for a weekend long course July [redacted] and [redacted] for the ASA 103 Sailing Course. After [redacted]'s insulting and unprofessional emails I do not want to be forced to spend a weekend on a sailboat with her however, she refuses my request for a refund.I have attached a .pdf of the email conversation between my partner and friend, both who had also signed up for the class and [redacted] of Sail Long Island. I appreciate your considerationDesired Settlement: I wish to my money refunded as I am not willing to spend a weekend in small quarters on a saild boat with a women who insults me and mhy freinds and who I am paying a lot of money to for the training and experience. Further more I requested the refund more than 72 hours in advance.The refund amount is as followed.$550 for the cost of the 103 ASA Sailing Cours

Business

Response:

I responded to this complaint last week so I have no idea why you are asking me to repeat the same information again. I offered to take them. THEY CHOSE AT THE LAST MINUTE NOT TO COME. I was unable to rebook any of the time they failed to appear because of their very short notice I was unable to replace the business for the school at all . Wehad turned away several others who wanted to take the 101 course because of this booking. I offered to take them out. They chose voluntarily not to come for some imagined slight. There is no comment from Revdex.com so I have no idea what you wish me to do. They approached the ASA which refused to help them. The ASA is concerned if the sailing school has an ill equipped or unsafe boat, if the instructor is not sober but that wasnot relevant here and I dont drink, or if the course material was not fully covered. It would have been had they chosen to come. They then approached you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Like the Revdex.com, the ASA is still reviewing our complaint, they have not refused it as is stated below. It would have been ludicrous to take a course from someone who had not only behaved in an unprofessional manner - but made me question how safe I feel be on an overnight trip. It's a necessity to trust your captain's judgement when your safety and instruction is in their hands. Therefore, the only options available were to 1) cancel participation or 2) go on the trip even though I would have been highly uncomfortable doing so. We canceled as soon as odd remarks were made, and the business owner had 4 business days to find a replacement. There was no cancellation policy or terms in any of the correspondence I had with the business owner.

We paid for services, and then due to circumstances out of my control did not want to redeem the services - why should we have to pay in full for services not received? I would be happy to take the course with another qualified instructor through the ASA.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,