Sails Marine

I have clearly shown all the facts and documents and it is clear that you were trying to pull a bait and switchI know the pricing from the manufacturer had gone up or was going up that day and your site did not reflect that yetObviously, you didn't carry the product and didn't know this until you went to source the orderI was not only quoted on the website but was also emailed the invoiceThere was two opportunities to get the shipping correct but never wasI also have shown that you were just trying to rip me off on shipping as some no name trucking company was going to charge more than ***? Obviously a lie on your partI contacted the manufacturer and you're not even an authorized dealer of their product and are not in compliance with them(Please expect a call from them as well.) You continue to lie and lie and lieI was never shown the terms that you claim that I broke but regardlessI didn't brake any rules when you send an invoice that is the billAgain, I'm sure there has been many times that you have over billed for shipping and just ate the difference as extra margin You're a thief and it is also out there on other sites that you ripoff other customersI just want to make sure everyone knows it at this point Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Lastly, Maybe the company can tell me in this "Order Confirmation" where it says that it is not confirmed on shipping or any other part of the agreement? There is no * referring to another "Clause" that might be listed somewhere deep inside their website on all orders can be changed after you've ordered the item and they have sent a ConfirmationActually, it says the oppositeIt says "look forward to servicing you in the future" as if this transaction is concluded This agreement stands on its own
I received from them after the order that they will need to charge me $for shipping After, I said, "No" it changed to $for shippingThat makes me very suspect of the pricing that they are getting on shipping I provided to them a quote that I received from *** and it was around $and that was without an account which would afford them an 18% discountI offered to have it shipped to my office to be able to cut down on their costsI even offered to give them $instead of the $just to offset the price a little and that was rejected.
I believe that they should owner the "Order Confirmation" I received well after the order was placedIf their system is quoting the wrong shipping prices I can't help thatIf the opposite were true that they quoted $and the shipping was only $they would not be cutting me a check back on the shipping I'm sure (Nor would I expect them to as that is what I agreed to)
Sails Marine*** *** ***
*** ** ***
** *** ***
***
Order Confirmation
Order Number: *** Date Placed: Monday, August 17, 2015 Status: Processing
Shipping Method
UPS Ground or FedEx SmartPost Tracking #: Pending
Payment Type
Credit Card
Bill To
*** ***
*** ***
Mr* *** *** **
*** *** ** ***
Ship To
*** ***
*** ***
Mr* *** *** **
*** *** ** ***
Quantity
Product
Price
Ext Price
*** *** *** *** BTU Air Conditioner Unit Only - 115V
$1,$1,Subtotal:
$1,Shipping and Handling:
$Total:
$1,We appreciate your business and look forward to serving you in the future
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

------The customer purchased 85lb item that can only be shipped by the truck as shipping weight with all packaging was over 90lbHe was originally quoted *** cost and we explained this to be a mistake on the part of our systemOur Terms of Use available online are stating very clearly that
customers cannot take advantage of any typographical or system errors, however this customer tried to do exactly the opposite, forcing us to cancel his orderWe have also to add that no orders placed online mean their acceptance by most of e-commerce businesses.------

---The customer violated Terms of Use, prohibiting any attempt to exploit system and typographical errors. This violation alone means sales terms are not negotiable. Order confirmation received by the customer did not mean order acceptance or credit card charge. Customer order has not been accepted and credit card not charged. In addition to Terms of Use violation the customer is trying to abuse Revdex.com system as well, flooding it with false claim, which intends to smear company good reputation.---Regards,The Sails Marine Teamwww.sailsmarine.com

I have clearly shown all the facts and documents and it is clear that you were trying to pull a bait and switch. I know the pricing from the manufacturer had gone up or was going up that day and your site did not reflect that yet. Obviously, you didn't carry the product and didn't know this until you went to source the order. I was not only quoted on the website but was also emailed the invoice. There was two opportunities to get the shipping correct but never was. I also have shown that you were just trying to rip me off on shipping as some no name trucking company was going to charge more than [redacted]? Obviously a lie on  your part. I contacted the manufacturer and you're not even an authorized dealer of their product and are not in compliance with them. (Please expect a call from them as well.)  You continue to lie and lie and lie. I was never shown the terms that you claim that I broke but regardless. I didn't brake any rules when you send an invoice that is the bill. Again, I'm sure there has been many times that you have over billed for shipping and just ate the difference as extra margin.  You're a thief and it is also out there on other sites that you ripoff other customers. I just want to make sure everyone knows it at this point. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Lastly, Maybe the company can tell me in this "Order Confirmation" where it says that it is not confirmed on shipping or any other part of the agreement? There is no * referring to another "Clause" that might be listed somewhere deep inside their website on all orders can be changed after you've ordered the item and they have sent a Confirmation. Actually, it says the opposite. It says "look forward to servicing you in the future" as if this transaction is concluded.  This agreement stands on its own.  I received from them after the order that they will need to charge me $160 for shipping.  After, I said, "No" it changed to $140 for shipping. That makes me very suspect of the pricing that they are getting on shipping.  I provided to them a quote that I received from [redacted] and it was around $97 and that was without an account which would afford them an 18% discount. I offered to have it shipped to my office to be able to cut down on their costs. I even offered to give them $50 instead of the $35 just to offset the price a little and that was rejected. I believe that they should owner the "Order Confirmation" I received well after the order was placed. If their system is quoting the wrong shipping prices I can't help that. If the opposite were true that they quoted $160 and the shipping was only $35 they would not be cutting me a check back on the shipping I'm sure.  (Nor would I expect them to as that is what I agreed to)Sails Marine[redacted] Order ConfirmationOrder Number: [redacted] Date Placed: Monday, August 17, 2015 Status: ProcessingShipping MethodUPS Ground or FedEx SmartPost Tracking #: PendingPayment TypeCredit Card  Bill To[redacted] Mr.[redacted] Ship To[redacted] Mr.[redacted] QuantityProductPriceExt Price1[redacted] BTU Air Conditioner Unit Only - 115V$1,159.23$1,159.23Subtotal:$1,159.23Shipping and Handling:$35.39Total:$1,194.62We appreciate your business and look forward to serving you in the future.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]