Saint Barnabas Outpatient Center

Review: I went in on 12/05/13 to do a [redacted].I was told next step would be [redacted].I went in on 12/17/2013 to do [redacted]. I paid the deductible for a [redacted] I used my flex card from [redacted] stratergies as I have always been instructed to do. I went in, the procedure did not take place, the doc. said all she saw was tisse not enough evidence to do a [redacted]. I called [redacted] in billing that afernoon, called twice left a message, called on 12/18 left a message, she called me back in the afternoon on 12/18, she said "if you don't hear anything back from me its because it was taken care of". I called [redacted] again on 12/29/2013, she to me "It's kinda of your fault because you should have gone to front desk when you left" I called billing dept after, I was told I would get my funds back to the flex card. I called again on 1/02/2013 was told it was still being processed. On 01/13/14 billing told me the $250 was used for all the services I had done, [redacted] called and told me, I would be getting invoices and the $250 would be minus the services only done for that day 12/17, I have not once been sent invoices,NOTHING,from the billing dept. Today I called once again with [redacted] from [redacted] on conference, they were very rude to myself and [redacted], [redacted] from [redacted] called them and she told us they told her that I would be receiving invoices for the 12/05 visit and 12/17 would be reimbursed minus the services done that day . [redacted] just called said he faxed me what he has and I told him I thought it was fixed w/ [redacted], he said he never said that to [redacted] and once they have funds they do not have to send invoices, this was told to me more 3 times, he was yelling at me, I told him 3 times I was not comfortable but he kept yelling at me. This is not my money, I need to show the proper proof to the flex card, the invoices matching the EOB and claims well be paid. The billing dept has a huge customer service problem. I only have a receipt for a [redacted] I didnt doDesired Settlement: I would like my flex card to be reimbursed the $250 dedcutible for the procedure that did not take place. I want the invoices from 12/05/13 and 12/17/2013 sent to me so I can match them with the EOBs from [redacted] and file the claims with my flex card, & they well be paid properly. As of now I have no invoice, no explanaion of benefits from [redacted] to hand into [redacted] to explain the $250 transaction, they well then freeze our cards. I have been on top of this since day 1, I dont understand why I never even recieved anything, they got the $250 & just did what they wanted with it, I left in tears on 12/17 some good news before the holidays, & good faith they would reimburse my flex card back, I called that afternoon & I believed in [redacted] I need help, they've spoken to [redacted] twice, and [redacted] and they are not doing their part. I have until March because [redacted] wont accept anymore claims from 2013 after March. I have the dates and names of all whom Ive