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Saint Mary's Regional Medical Center

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Reviews Saint Mary's Regional Medical Center

Saint Mary's Regional Medical Center Reviews (17)

For the last six months I have been trying to work with St Mary's in paying my bill! But every time I call I get No help and there is NWEVER a manager available. December 6 2014 I sent a letter by certified mail to their address in Pasadena, CA. To this day I have no idea if they got it or not? it was about a phone conversation I had with them around 12/1/14. According to St Mary's they would pull back from [redacted] Financial Account #[redacted] which they think I owe them about $1433.02! This is NOT the oldest bill that would be Account #[redacted] which they say I still owe about $70 BUT I thought this was being paid off first? But every time I called I got different answers! and last Account #[redacted] which is under my wife's name [redacted]& they say it's about $1483.02 I know I am not legally responsible for her account but I will try to help pay it also if she does owe it? Anyway Saint Mary's agreed on the phone to put all three accounts together and accept a payment of $50 each month intill they are paid off! But everytime I call I get different answers? Also some one told me [redacted]'s bill was sent to collections? which it was not suppose to happen! then I get a new bill for her dated 1/14/15. so no one seems to know whats going on??? Plus I tried to get a phone number for main office in Coral Springs Florida since according to the bills is the main office BUT no one seems to know that either. Plus when asked over & over no one wants to give me a Main business location or phone number? what are they hiding? Also I do not know what happened to certified mail that had $50 in it so I guess I have to put a STOP payment on it! & last week I called to tell them I was sending $50 more for account #[redacted] BUT no one seemed to care on the phone! Guess no one works for Saint Mary's???? also I asked about online payments but again no one seems to know?Desired SettlementTo do has agreed and pull back any and all accounts from Collections account numbers [redacted] / # [redacted] / #[redacted] to add them all together and allow me to pay $50 each month like the state of Nevada is will to let me do and that we agreed on! also give me a mailing address that I know if I want to send a certified payment to it will be signed for and accepted! Or give me a local place to make the payments or a online payment areaBusiness Response Thank you for bringing these issues to our attention. All of the accounts referenced are now at zero balance and any data regarding these accounts that may have been reported to credit agencies has been requested for removal. Thank you so very much.

I am getting tired of them bothering me about this bill that I have told them has been pain since Aug. 12, 2014.Now they have turned this paid bill to a collection agency. I guess the only way I can stop this is to notify you.Product_Or_Service: 07/25/2014Account_Number: [redacted]Desired SettlementThey need to stop bothering me and mark this as paid. They need to pay me for all the harassment. [redacted]Business Response Good Morning,This account was resolved recently. This was a result of an error on our part as the payment the patient references was placed on another account. The account is now at zero balance. This account has also been removed from collection activity and any derogatory comments on credit as a result of this transaction have been removed.Thank you.[redacted]

I went to the doctor's office in June of 2013 where the doctor asked that I take some X-rays. I provided my health insurance information to the front desk. I was billed for the office visit. In spring of 2015 I received a letter from St. Mary's saying they had done a "recent audit" of my account and I owed over $1,000 for a service date of June 2013. I asked for an itemized statement and discovered the bill was for the X-rays I had taken at that time. I called St. Mary's and asked why my insurance was not billed. They responded that they had attempted to bill my insurance but did not receive a response and therefore the bill was my responsibility. I contacted my health insurance company. They stated they never received the bill and offered to make a three way call with St. Mary's to resolve the issue. It turned out that St. Mary's had billed an insurance company that I don't even have. The mistake was acknowledged on the phone by the St. Mary's representative and was told they would attempt to resolve the issue on their end. One month later I receive another letter stating that St. Mary's has "researched" my account and "confirmed" that the balance was correct and payable by me. I immediately called St. Mary's. They were unable to describe exactly what "research" was done to "confirm" my balance. Instead, they tell me to write a letter to them asking that I have my insurance company billed for the X-rays. I explained to them that my insurance has already deemed the time expired to be billed and that this step in the process was fruitless. Now I'm told I have to send a letter to dispute the bill despite their admission already of a mistake on their part.Product_Or_Service: MedicalDesired SettlementI would like them to admit responsibility on their part and simply write off the bill like I'm sure they already did in 2013.

Date of service was 10/11/12 for the birth of my son. St. Mary's billed insurance on 2/21/14. Claim was denied, as the provider did not submit within the contracted time frame. EOB stated that the total amount I owed the provider was zero. St. Mary's billed insurance again (same claim) on 3/28/14. Claim was denied again for timely filing. St. Mary's contacted me for payment on this claim and told me the claim wasn't processed because I provided the wrong insurance information. I told St. Mary's I had given them the correct insurance and that the claim denial was due to their inability to file in a timely fashion. I contacted the insurance company and received verification that St. Mary's should not be billing me, as it was a violation of their contract with insurance. I was told by the insurance company that they would notify St. Mary's and request a write-off of this claim. St. Mary's sent the claim to a collection agency in early 2015. Upon receipt of a bill from the collection agency, I responded with a letter, stating the facts. I again contacted the insurance company, who assured me they would contact St. Mary's and request the claim be removed from collections. I discovered today that my credit report reflects the collection account. My credit score has been significantly reduced. St. Mary's did not follow through on requests from the insurance company to remove the claim from their system.Desired SettlementRemove the collection account from my credit report. Retract the claim from the collection agency and write-off the claim.

My deceased spouse [redacted] had services rendered at St. Mary's Regional Medical Center on 06-04-14 and the claim was processed and then adjusted on 10-28-14 showing no patient liability. [redacted] Insurance has e-mailed a copy of the cashed check twice and faxed a copy also. Patient accounts are saying as of yesterday 02-23-14 they have not received it. They have some type of internal problem and I would like a statement showing a zero balance as they show my deceased spouse still owing monies on this claim. The account is still showing $150.00 owed. Their billing representatives need to learn how to treat customers and St. Mary's Regional Medical Center is breaching their contract with [redacted], as they are an in-network provider.Account_Number: [redacted]Desired SettlementI want the monies posted to my spouses'account showing a zero balance and a statement sent to me showing a zero balance so I can file this as there is "NO PATIENT LIABILITY". It should not take 5 weeks plus to get this taken care of.Business Response If I might impose on [redacted] to direct photocopies of the checks directly to me I will see that this matter is handled immediately upon reciept here on the local level. My direct fax number is [redacted]Thank you so much and I apologize for any previous delay.-[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I will call [redacted] and will ask [redacted], the Customer Service Manager to fax copies attn: [redacted]. If you do not receive them, please call [redacted] at the above number. I have spent my time making numerous phone calls and I also work 5 days a week like everyone else. I also want a statement showing a zero balance for this account. I also found out they posted a 10.00 credit to this account that was an over-payment I made and it needs to be posted to his 07-17-14 account. They are now showing $140.00 owed on the account with no patient liability. Please call me when this matter is taken care of. You call leave me a message. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Final Business Response Good Morning,It is my understanding that this concern has been resolved through [redacted] at the [redacted] in June 2015.Thank you.[redacted]

I delivered a baby on May 14th at St Mary's. I received a bill which didn't list the procedures, so I requested an itemized version, which arrived about 2 weeks ago. I believe I already paid [redacted] for the anesthesia services listed on the itemized bill. I called St. Mary's customer service to explain the charges, and they gave me a second number to call to discuss detailed bill issues. They have not responded to my inquiries at all. I've called 4 times and left 2 messages requesting to speak with someone, but no calls returned. Today I received a second notice for collections, however I will not pay until I can understand the charges.Product_Or_Service: C-sectionAccount_Number: [redacted]Desired SettlementPlease have the billing department contact me. I would like my bill adjusted so that I'm not paying for the same services twice.Business Response I believe the patient's billing concerns were addressed as payment of the remaining balance was posted on 10/19/2015.Thank you.

I paid a co-pay on 08-16-15 for ER services, the hospital decided to bill me for the same co-pay in December. I do not owe the money, I have been trying to clear this bill since the week of December 22 of 2015. I have received several bills demanding payment and each time I call the number on the bill explaining I don't owe anything and please send an itemized bill so I can see what it is they are demanding payment for. The representative said it was for a 'copay'. I asked for their accounting department to look into this matter and I receive another bill stating they looked into it and I owe the money. I'm not sure what they are talking about because I can't get an itemized bill from them. ACCOUNT [redacted]The 'Copay' was paid at the time of service on 08-16-2015, for the amount of $125.00, paid from my bank on 08-18-2015. I have the transaction number for the [redacted] ATM Debit card: 08-18-15 [redacted] SAINT MARYS REGIONAL MED RENO NV. I WILL NOT PAY what I already have paid. Can you help?Desired SettlementClear the account, it's been paid (I have the proof). ANY derogatory credit entries must be removed. Final Consumer Response Problem resolved. They refused to send an itemized bill after 4 requests. I finally had to go down to their business office to prove to them I paid the bill. They failed to enter the debited amount from my bank card MANUALLY into their system. This is 2016, have they ever heard of a Point of Sale system? Good Lord. Talk about a bunch of is. What's worse is I'm not the only one. Just [redacted] search St.Mary's billing problems. This is standard fair![redacted]

Complaint12-26-2013 My Husband had services performed at Saint Mary's hospital. We paid our bill. There has been no correspondence or phone messages or bills or collection threats since we paid it. Now in 2015 they are billing us for $517.80 again. I called them and they lied to me. What can I do? I don't have any 2013 receipts to prove I paid it. I worked in the billing department of another Hospital in our city and I know they DON'T let the bill sit without collection attempts and I know this hospital does not either. I cannot find the current billing company anywhere online by address or phone look up. What should I do? I know we made payments on this and we would not be allowed by them to wait this long with no bills from them at all.Product_Or_Service: Medical ServicesAccount_Number: [redacted]Desired SettlementI want them to stop double billing us for this paid account of $517.80.Business Response Hello,There was indeed a delay in billing the patient portion of this account due to a computer conversion. We do not show any patient payments on this account, however we do show payments made to another account (V7255784)as recently as March 11, 2014.As the dalay in receiving statement for this account was an error on our side we would like to offer a 50% discount for the imposition caused.Thank you.[redacted] Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I found in my records, in 2014 we were making $25 Monthly Payments. Saint Mary's CALLED US & made us increase the payments to $76 monthly. During the $76 monthly payment time frame, Saint Mary's CALLED US a second time and offered us a discount if we paid in full right away. We paid that. Early this year Saint Mary's tried to cheat us by billing us for that discocunted amount. I called them and they said, "oh yes, it IS PAID IN FULL". Now you are trying to cheat us again by billing us for the whole bill a second time. YOU ARE DOUBLE BILLING ME! THERE WAS NO SECOND ACCOUNT AND MY NEXT STEP US TO HAVE MY ATTORNEY, [redacted], IN RENO, NV CALL YOU TO STOP YOU CHEATING US! Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I don't want to say yes until I get the Letter showing Zero Balance. I don't want to say yes now and it closes the Complaint and I never get the letter. Thet have billed me 3 times now for this account: 1) the Original Bill, then 2) the Adjusted Amount, and 3) the Original Bill Full Amount again. Final Business Response Thank you for your patience while we researched the Patient's concern.The Patient is absolutely correct. The balance should have been resolved previously. A letter is forthcoming to the patient from the Agency that will provide documentation of a zero balance and stating that any collection activity related to this account has been removed from the Patient's credit.Thank you so very much.[redacted]

We have received a bill for $1191.53 from St. Marys Hospital for dos 7-11-2012.This is the first bill we have received although I have called them to ask what this amount was from?I was told it was our deductible and I told them we have no deductible. I looked online on my EOBand there was supposed to be a contract adjustment in the amount of $1171.53 that was supposed to be written off by St. Mays Hospital as they are contracted with our insurance company [redacted] Select. The remaining $20.00 was supposed to be our copay. This is not only harassment but billing a patient for an adjustment that is supposed to be written off?? My concern is I paid medical claims for 13 years so I understand what adjustments are but what about these every day people and our little elderly patients that do not understand and they pay they claims? This is not the first incident with the hospital. I just recently also received another bill for dos 9-20-2013 and three days later after receiving the bill I received a message to call the business office ASAP? I called and they sent me to their collections, they in turn said we have nothing on you yet and then I called back and I demanded the business office in Reno so I could resolve this matter. This was the first bill I received from St. Marys and I had just received it and it was already going thru the collection process? We have been at the same address for 29 years and in order to not have this turned over to collections my husband and I drove to St. Marys Hospital and paid the $50.00. I received another bill this weekend and they are still billing me for the $50.00?? These are all old dos that are being billed for the first time and not to mention trying to bill someone for $1171.53 which was supposed to be a contract adjustment, isn't this insurance fraud trying to collect on an adjustment. ?????Desired SettlementI think someone needs to look into this matter as I cannot imagine how many people are just paying on these statements because they are being threatened about being turned over to collections. We have excellent credit and I just do not understand how they can bill a patient for the adjustment and get away with it, this should be looked at. Maybe they need to be audited????Business Response Hello. The [redacted]'s are correct all on counts. 1. We have undergone a computer conversion and in the process the contractual adjustment was not taken automatically, as it should have been.2. Our policy-and our goal-is that patients do not receive a statement until all payments and adjustments have been applied appropriately. Obviously we missed our mark. 3. The account should not have been sent to collection. We apologize and have verified that no report was made to credit bureaus in regard to this account.Thank you.

Failure to bill secondary insurance in a timely manner. Account number [redacted] account balance $166.Received notification from St Mary's Regional Medical Center July 2014, for a date of service of November 12, 2012. Primary insurance was billed yet secondary insurance was not notified. Upon speaking with [redacted] payment would not be made due to lapse of time from when service was rendered. Desired SettlementDissmal of balance due.Business Response Contact Name and Title: [redacted] Dir of Rev CyclContact Phone: [redacted]Contact Email: [redacted]I have reviewed the account in question and the patient is correct. The account does not have the second insurance loaded. It also was not billed to the patient timely due to an issue with our Computer Conversion. I want to appologize to you and we will be adjusting off the balance of $166.00. I am sorry for your inconvience.Consumer Response Failure for St. Mary's Regional Medical Center, [redacted] to comply with her response of 11/25/2014.Complaint [redacted]. Failure to bill secondary insurance in a timely manner, Account Number [redacted] account balance $166. Received notificat fron St. Mary's Regional Medial Center on July 2014, for a date of service of November 12, 2012. Primary insurance was bill yet secondary insurance wasnot notified. Upon speaking with [redacted] payment would not be made due to time from when service was rendered. 11/16/2014 case reviewed by Revdex.com. 11/25/2014 WEB BB received business response Contact name and title [redacted] Dir of Rev Cycl I have reviewed the account in question and the patient is correct. The account does not have a second insurance loaded. It was not billed to the patient timely due to an issue with out Computer Conversion. I want to appologize to you and we will be adjsting off the balance of $166.00. I am sorry for your inconvenience. On 2/4/2015 I received call from [redacted]; open case, no documention from St. Mary's noting their error. Contact [redacted] noting St. Mary's error. Written letter to complaintant noting no balance. Comply with your earlier response on 11/24/2014.Final Business Response This account will be taken to zero and any collection activity will be removed from the patient's credit.Thank you so much.

Bill received for services not rendered or ordered by my doctor.Account_Number: [redacted]Desired SettlementRemove charge for services not ordered.Business Response Good Morning,I believe this concern has been resolved through the Governor's Office of Consumer Health Assistance (GOVCHA).Thank you very much.-Maria Rogers[redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Governor's Office of Consumer Affairs resolved issue.

St. Mary's Clinic at [redacted] charges exceeded their posted price list.This complaint is regarding the St Mary's Medical Group [redacted] Clinic on Kietzke Lane, Reno, Nevada. Date of service Jan. 19, 2015. Act number 117250. Billed amount $281.00. Posted advertised price $59.00.My son [redacted] was seen for a possible ear infection on Jan. 19, 2015. The posted price for a visit was $59. The Clinic at [redacted] Billing section of their Patient Finance form does not clearly state that the COST could be higher depending on the METHOD of billing. If that was clearly stated, I would have opted to self pay $59 at time of service instead of risk being billed a higher amount at a later date.In fact, my son did not have insurance coverage at the time. So billing insurance was not actually a viable option. Further, the Insurance section of the Patient Demographic form was completed by a Clinic employee and not by me personally.I've been directed to seek a resolution with St. Mary's Business Office Director, [redacted]. However despite many attempts to contact her by mail and phone, she has not responded to my inquiries.Desired SettlementI would be happy to pay the self-pay posted price of $59 for this visit.

In 2014 St. Mary's told me that I had an outstanding balance of 25.00, and until I made payment arrangements with them that I couldn't see my primary care doctor. I sent in the 25.00 and was allowed to be seen. On March 30,2016 I had a doctor ( [redacted]) fill out a disability form. There is another part to this form and before the Dr could fill it out I was contacted by SMMG telling me I owed the same bill and would not be seen again. The balance due was for copies of MY medical records and was never told in 2014 that by obtaining my records would cost 25.00. I have been on Alprazolam for 7 years and this is a drug you cannot just stop taking but SMMG refused all my calls and requests of upper management to research this issue. They are the main provider for my insurance. I had to make many,many requests for service when I was allowed to be seen there. I feel they should have to complete what they started.Desired SettlementTo waive the fee as what they want now is from them sending it to collections and the interest the collection agency wants. I paid the 25.00 to them and I shouldn't have to be double charged.

Billing issues, complaint letters sent, no response, now sent to collections. THIS HAS BEEN A NIGHTMARE We have been trying, in vain, to resolve this issue with St. Mary's, with no results. I have spoken to no less than 20 people regarding this situation and have yet to find someone who is actually willing to do the necessary work to help me. I was promised, by [redacted], a senior accounts representative at St. Mary's, that he was the one who would help me. [redacted] did start the process, but like everyone else, decided to disregard our protests. Out of sheer desperation, on October 2, 2014, I sent a certified letter, voicing my concerns, and asking for help, to the [redacted], the CEO at St. Mary's. Again, no one from St. Mary's had the decency, compassion, or moral character to contact me about the distressing, ongoing situation brought about by their egregious billing practices.This situation started approximately two years ago and I am yet to find someone at St. Mary's who has the understanding, knowledge or ethical standards to bring resolve to the issue. On July 27, 2014, I sent the attached letter to St. Mary's, painstakingly detailing the issues that I was having. On August 6, 2014, I received a call from [redacted], a senior accounts representative for St. Mary's. [redacted] was very apologetic about the lack of response that I had previously received and proclaimed embarrassment about the situation. He went on to assure me that he would indeed devote the necessary time to the issue and bring resolve to me. [redacted] went on to tell me that I was to deal with no one else regarding this and gave me his phone number [redacted] to contact him should anyone try to speak with me about the issue. [redacted] asked that I allow him until the upcoming Friday to complete his review and get back to me.As promised, [redacted] contacted me on August 8. He had reviewed all of the account visits that my husband, [redacted], had and verbally told me his findings - he said he would follow up with a written letter detailing every issue so I would not have to go through this ordeal again. [redacted] and I discussed the fact that I had starting processing payments through my bank to St. Mary's for 2 of the accounts in question. He advised me to stop the payments so he could have an over payment on 1 account applied to outstanding accounts as well as account for the new payments sent in. He was to provide me with a complete detaining of all of the transactions.On August 15, 2014, I phoned [redacted] letting him know that I had received a letter threatening to forward the accounts to an outside collection agency. [redacted] said he would put a stop to all such notices.On August 21, 2014, another collection call. I advised [redacted] that there was to be no further communication and she should reach out to [redacted] for clarification.On September 17, 2014, another call. I advised Mohamed that there was to be no further communication and he should reach out to [redacted] for clarification. I also advised Mohamed that if indeed he does contact us again he will personally be named in a lawsuit.On September 26, 2014, as well as many other days, messages were left on the home telephone advising that I should contact St. Mary's regarding delinquent accounts.To date - I have not received the detailed letter from [redacted] nor have I received a phone call explaining the determination of my husband's accounts. It appears that [redacted]'s apology and proclamation of embarrassment was yet another example of the egregious billing and customer service practices employed by St. Mary's.This situation has gone on long enough. We have given St. Mary's every opportunity to resolve the issues brought on by St. Mary's actions themselves. My husband and I would like to have a meeting with you, personally, or someone who is qualified and authorized to bring resolution to the issues described in both the first letter that was sent to St. Mary's, On July 27, 2014, as well as this letter.NOW WE HAVE BEEN SENT TO COLLECTIONSDesired Settlementwe need someone to meet with us to review the mass amount of paperwork that I have proving we have been trying to resolve this situation. we are not trying to get out of paying a bill, in fact, we have paid other invoices from st. marys without threats or collections. I need someone to speak directly with my wife, [redacted], as she handles all of these matters for me.we are being sent invoices for services more than a year later and are told to pay on demand. [redacted] told us that he would resolve our problem, the CEO won't respond. We desperately need help an don't know where to turn.Is this billing practice simply due to their lack of professionalism or perhaps is it geared towards senior citizens.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]Saint Mary's would like to extend our apologies to you both. In reviewing the accounts I do see your conversation with [redacted]. I am sorry that he did not follow up with your concerns. In an effort to remedy the situation I have approved write offs on the following accounts[redacted] for $65.00, [redacted] for $2971.18 and [redacted] for $81.03 Account [redacted] for $ 9796.65 is still in appeal status. Unless the insurance pays for this date of service you will not owe anything on that claim. At that time you may receive a bill and you can contact me with any questions. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Thank you, [redacted], for your response. I would like more clarification on invoice [redacted], it is not clear to us. If the insurance company pays for the date of service we will owe a balance? You indicated if we receive a bill we should contact you...what if they do not pay?With all due respect, with the history we have had over the past two years, I am sure you can see why I would ask for additional clarification.I look forward to your response.Final Business Response Hello,I was reviewing our Revdex.com Ssatus and see that I failed to respond appropriately to the follow up question. A very valid follow up question, indeed. My response was not clear. What I intended to say was "If the insurance does not pay for this date of service upon appeal, you may recieve a bill and you can contact me with any questions." Notes to date indicate that the claim is under review. I apologize for the delayed response. Thank you so much.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Unfortunately, I still need to have a detailed audit on all of my husbands accounts. I have been told many things by St. Mary's, which is always inconsistent with actions that are taken. For example, [redacted] herself, in the 12/05/14 response to the Revdex.com, advised that she would authorize a write off for invoice [redacted], yet I received an invoice for this same account on 4/21/5015. I immediately phoned St. Mary's and was told, by Joe, in accounting, that he would forward my concerns and frustration to [redacted]. I heard nothing. On 4/29/15, I sent a certified letter, asking for this detailed audit, to [redacted], CEO, [redacted], CFO, and to [redacted] herself. I also sent the same letter, and complaint to the Office of the Governor - Consumer Health Assistance Bureau for Hospital Rights. I find it peculiar that on 05/07/15, after receipt of my certified letter, [redacted] send a response to a previously unanswered response. Again, her response does not provide me with the answers we are looking for. "If you receive a bill you can contact me with any question" again is vague. In the letter dated 4/29/15, I clearly stated that we will not make any payment, what so ever, on any account for my husband, with a date of service over 12 months ago, without being supplied our request for a complete audit and reconciliation of accounts.To date, the only one I have received a response from was the Office of the Governor.I do not understand why St. Mary's cannot, or will not, provide me with this detailed audit. As a previous credit and collections manager, I was frequently asked for, and provided, such an audit on customer's accounts. It is a standard request to ask for a detailed posting of monies and actions taken on an account.I understand that St. Mary's has gone through tremendous reorganization but feel that due to the length that this issue has gone on, that is not the only reason why this gross mishandling of accounts is happening.I am very concerned that these type actions are directed towards senior citizens, many of whom do not have the strength or resources to appropriately manage such egregious billing practices. My husband and I believe that this situation has gone on long enough, we have made every attempt to bring resolution to this situation with no results.We find this situation to be stressful and very concerning. We also feel that we are being unnecessarily harassed by St. Mary's and demand the situation be resolved and stopped immediately.Thank you,[redacted]

I underwent surgery at St. Mary's Regional Hospital on 01/03/14. At that time, we were required to put down a payment of $1,059.90. Our insurance had changed carriers as of 01/01/14 and they paid out benefits at a rate of 70% when it should have been paid out at the rate of 90%. This was corrected and benefits were then adjusted to show the 90% rate coverage. That resulted in an overpayment by me of $579.05. This amount was verified by both the insurance company and a representative of St. Mary's. I have documentation from [redacted] of Hospital Business Services reflecting this and showing that she submitted documents for a refund to be paid to me. Please note that Hospital Business Services is handling claims prior to July 1, 2014 for St. Mary's. I have never received this refund and have made numerous calls to both [redacted] and St. Mary's accounting department. I have left numerous messages but have not received a return call. I was able to reach a clerk by the name of [redacted] who said she would research this but has also not gotten back to me. Her direct line is 800-404-6627 X201.Product_Or_Service: Medical--surgeryAccount_Number: [redacted]Desired SettlementI would like my refund be paid to me as soon as possible. It has been almost two years since the payment was made.

I have provided proof of payment 3 times & they are still not giving me credit for payment. I'm in tears over this. Will go to collections a few day1. Am not receiving credit for payment even after providing proof!2. I charged more than what I was originally quotedI was required to make a copayment at the time of service for my Echo on 3/13/15. I received a bill that said I owed a $500 copayment instead of the $250 copayment it was supposed to be and to make matters worse, they hadn't credited me for the $250 Copayment I had paid at the time of service (on my credit card, authorization code #[redacted] for $250 to St. marys. I called in and the seemingly uninformed person told me that I still owed $500 in addition to my $250 payment and that's why I got the bill. I called my insurance company and they said that st marys was wrong and I only owed $500 total (not $750) & said that the reason I owed more than the originally quoted $250 copayment was because even though I didn't go to the hospital, this particular st. marys group decided to combine their billing with the hospital so to the insurance company, it looks as though I had gone to the hospital for the procedure (or something to that effect). However, I got the quote from st. Marys, so why didn't they know this? I could have easily gone to one of their other groups. My insurance had advised me that I should request the st marys group reduce my bill because of this. I called st marys back and was fortunate to talk to someone that seemed more informed & said the previous rep was wrong and that the total bill was only $500 (not $750) & that he could see that I had made a payment at the time of service but for some reason their system wasn't crediting me for it. He placed my account on hold and sent it back for review. After a few months, I received the same $500 bill again with NO CREDIT for my $250 payment. I called in again & was told to provide them with proof of payment. I checked my credit card statement and found the $250 charge to my account, credited to st marys on the date of service 3/13/15. I called back and provided st marys with the authorization code which they said was sufficient proof. They put the account on hold again. I called 2 more times over the next month to make sure the situation was being handled and was assured it was. I then get another bill for $500, which does not give me credit for my $250 payment. I call back and was told that the reference number I provided couldn't be matched to my account and she was thinking they had credited the payment else ware (another patient???). I was fortunate enough to have finally found my original receipt for the transaction (almost a year old by this point). I faxed it in to the number they provided to me and reference my account # as I was told to do at the beginning of the week. I called today (2/4) to confirm receipt and see if I had finally received credit for my payment. I was told my account had been reviewed and they had no record of my payment. I was treated as though I was trying to pull one over by this representative. When I asked for confirmation that they had received my fax of the receipt, he said they had no record of it but to give it more time. I became upset because this is going to be sent to collections in ~10 days and the rep said that my account would not be put on hold at this time. I am about to fax this receipt again today & hope they get it. I have asked if I can scan & email it to someone, preferably his supervisor) and was told no. I live 100 mile away or would take it in in person. The receipt has the same info I have already provide to them, so I am worried they will still no give me credit. On top of it, I have spent hours on the phone because of this. It is feeling scammish. How many people would have just paid it? Especially after the first rep told me I owed it on top of the payment I had already made. What I don't understand is that their system does show them I made a payment but had some sort of an error. Why with my additional proof am I STILL not being credited??? Desired SettlementI want Revdex.com to have record of this type of behavior from this company & would appreciate it if St Marys credited me for my payment and fixed their system so this doesn't happen to customers againBusiness Response Good Morning,In reviewing the account I see that the missing payment for $250.00 was located and credited to the account on February 5, 2016. in addition there was an adjustment made to the account for $250.00 to correct the charge, taking the account to zero balance.Thank you so very much.[redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Yay! After dealing with several very unhelpful reps over the course of a year, it was finally brought to the attention of someone capable of breaking out of the 'cookie cutter conversation mold' and get my situation dealt with. Thank you very much to her!!! She was wonderful and St. Mary's should give her a raise. I hope they look through my phone history and reprimand some of the very rude and seemingly uneducated reps I had to deal with that were a big part of perpetuating this problem (especially the first girl and the last guy.) Also, the person that reviewed my case after I had provided the transaction code off of my payment receipt should be reprimanded for not doing her job, as he/she kicked it back to billing without crediting me. So glad this finally got dealt with. Thank god for the employees that do still care about customers. Aside from the billing issue, I was very happy with the service at St. Marys

Complaint[redacted] Fraud/Balance BillingI received ER care and was admitted to the ICU at St Mary's. I was on County aid and now I am on [redacted] as I am on a fixed income Widows death benefit from my late husband. So the [redacted] is retro to the County aid during the transition period under the ACA and NV expansion of [redacted].I am now getting bills from years ago where the statement shows what County/[redacted] paid out and they are billing me for the rest of the balance not paid by [redacted]. Balance billing is illegal in at least 47 states and Nevada is one of them. It is considered Fraud. Desired SettlementExplanation why I am getting bills that have already been paid. Business Response Contact Name and Title: [redacted],Director of RevContact Phone: [redacted]Contact Email: [redacted]I reviewed your account from July 2014. We have billed [redacted]. We have not sent you any bills for that admission. [redacted] will either pay or deny the claim but either way you are not responsible for any balance. You mentioned that you are getting bills from years ago I am concerned that these bills may be from the previous owner of Saint Mary's but I can't tell that without seeing the bills. Can you send me a copy of the bills you are receiving? If it is from the previous owners I can work with them to resolve the issues for you.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I met with [redacted] on wWednesday Oct. 29. I showed her the bills she recognized they were from the same time period whichis august 2013. She still could not tell me the drs. Name. She said she would give copies of the bills to her superior [redacted]. I have heard nothing yet. I also received another bill for a bone density test that I never had done. Is st. Marys medical group above the law?waiting for areply.Thank you, [redacted] Oct.31,2014.Business Response I met with [redacted], She had bills from 3 different providers none of these bills were from Saint Mary's Hospital. I contacted Radiology Consultants and gave them the [redacted] information and they corrected the claim immediately and are billing [redacted]. The next bill was from the physicians that saw the patient during her inpatient stay they have done a charity adjustment on her account since County does not cover physician charges.The Saint Mary's medical group responded below.Sometimes a patient will call and tell us that they need to be seen for something urgent, or because they are unable to get a medication refill, or sometimes they show up in the urgent care. Those are handled on a case by case basis, but from what I have seen usually it involves the patient having to call [redacted] and at least set up some sort of arrangement which means they have to give like a date and an amount and a credit card to charge. At that point then we would leave it up to the physician or the nurse if the patient needs to be seen urgently, or if it would be detrimental to them not to have their medication. We have had several patients call us on the refill issue and we have left it up to the nurse or physician, and then if it's an important medication the patient would usually be told that we are refilling it this time, but the next time the account will have to be paid. I have also had patients who are now eligible for [redacted], but weren't for the date of service that was sent to collections, and I have allowed them to be seen once if they have an arrangement with [redacted]. In [redacted] case, she did not tell [redacted] that she needed to be seen urgently.They have not terminated her as a patient she just needs to contact them to make a payment plan to pay off her balance. In the mean time she can be seen at any Urgent Care for needed services.This should not involve Saint Mary's Hospital but I wanted to do everything I could to help the patient.

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Description: Hospitals, Health & Medical (General), Urgent Care Centers, Fitness Centers, Clinics

Address: 150 Dunbar Ave STE B, Oldsmar, Colorado, United States, 34677-2955

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