Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated I did not receive any billing statement or otherwise in NovemberNo voice mail was received regarding my account on 11/04/and I would have had no way of knowing who was attempting contact me because it was a blocked numberDuring my conversations with the billing department I was never informed that I had any shortfall in payments from September or OctoberI was led to believe that the account was up to dateFurthermore, the voice mail received on 10/27/did not indicate it was in relation to a delinquent billNo reason at all was statedThe repondent falsely claims that the message stated that the last payment was only $leaving a difference of $Nor did it inquire if I wanted to set up a new payment arrangement or discuss adding the difference to my next paymentThis is blatantly dishonestThe voicemail simply stated that it was the hospital calling and provided a number they could be reached atAs such I did not return the call because it was my understanding that the bill was currentThe voicemail from 10/27/is attached as documentation in this matterAt no time was I informed that I needed to make up for the $shortfall from the September or $from the October billing period as the hospital representative statesIn fact, none of the voicemails received indicated late payments, shortfalls on past payments or the need to follow up about a specific billing issueI was however told during the call on 10/16/that I would need to take out a medical loan to pay off the entire balance if the payments were lowered so I opted to attempt these paymentsOnce the bill did actually become delinquent on 11/16/no calls were attempted to notify me of the issueThe repondent clearly states that the last attempt to contact me (no voicemail was left) on 11/04/was before any actual delinquency occuredI firmly stand by the fact that their was no delinquency because I had never been informed of the matter the $needing to be made up in another payment when the $was paid on 10/16/Nor at anytime during that conversation was it mentioned that I needed to make an additional $payment for September Since I had not received a statement and this is not a monthly bill I freely admit payment for November slipped my mindA phone call could have been made and a voicemail left to notify the me of delinquencyAdditionally, I fail to understand how the hospital can claim to have sent a delinquency notice on 11/18/but sent a regular billing statement on 12/2/which failed to notify me of the issueThe last statement should never have been sent out if they expected a payment by 12/5/Since I live out of town I wouldn't have received the bill until after it had already been sent to collections anywayDocumentation shows that I made a payment within six days of the December bill being sent out In actuality the account was days past due when this payment was madeWhile this is not ideal I do not see how a company and a religiously affiliated hospital no less can justify sending someone to collections after that amount of timeThe hospital is claiming months of delinquency based on an agreed upon one time smaller payment that should in no way be reflected in this issueHad I at any time become aware of the issue I would have made an immediate payment and spoken to someone in the billing department in order to bring my account back into good standingContinued payments in December and January and attempts to get up-to-date statements indicate quite clearly that I had every intention to pay the balance in full At this point I believe the hospital did not in fact attempt contact to correct the issue and charged my bill off in error and is now refusing to admit the mistakeThe fact that the hospital staff are willing to deceive about billing shortfalls being the reason for a charge off and statements made in their own voicemails is proof enough for me that a clear error was made on their partI maintain that I want this account recalled and removed from my credit reportI will gladly pay the entire amount in full at that time Regards, [redacted]
Dear Ms [redacted] Once again, after having reviewed the most recent replies from the customer, Ministry Health Care stands by the processes undertaken with this customerWe feel confident that we have done our due diligence in trying to work with herUnfortunately, the customer's balance will remain with the collection agency and she would need to work with them regarding payment Sincerely, [redacted] Patient Relations Specialist Ministry Health Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reiterate that I do not believe StMichaels Hospital made any effort to inform me of the issues regarding my accountI was never given the impression that my account was in danger of being sent to collection during my phone calls to the billing departmentI never received voice mails from the billing department during the month of November to call about the billing issueI received and sent in a prompt payment in December when I received a billing statementI sent payment in January and called regarding the lack of billing statementI was never informed when the payments were accepted by Saint Michaels that they were being forwarded to a collection agencyIt was not until my February phone call regarding no billing statement that I was made aware of an issueIt was not until this correspondence that I was aware of short payments that needed to be made up in the next billing cycleNo due diligence was performedI again state that I want to this removed from my credit reportI have previously stated that I am more than willing to pay the remaining balance in full.
Regards,
*** ***
Dear Ms***
Once again, after having reviewed the most recent replies from the customer, Ministry Health Care stands by the processes undertaken with this customerWe feel confident that we have done our due diligence in trying to work with herUnfortunately, the customer's balance will remain with the collection agency and she would need to work with them regarding payment
Sincerely,
*** ***
Patient Relations Specialist
Ministry Health Care
In reviewing our account for the customer, she did call into our Business Office on 08/15/ at 11:and agreed to a payment arrangement of $per month, due on the 15th to begin on 08/15/She did in fact render a credit card payment for that amountBalance on the account was
$1, As the customer stated, she made another payment on 08/18/14; however, it was a $paymentOur Business Office did place a call to her on 09/23/at 10:am, following up on the short payment, as payment due was to be $on 09/15/There was no return call documented On 10/16/at 11:29, the customer phoned in to our Business Office and provided a new addressShe stated she just moved thereShe rendered a $credit card payment over the phone, stating that money was tight and trying to get settled into new placeThe representative that spoke to the customer offered to reset the payment arrangement to $and can start at the end of November, if more convenientThe customer stated she needed to think about it and agreed to call back by 10/27/to set firm paymentsOur Business Office phoned the customer on 10/27/at 9:am and left a voice message for her, following up on the balance of $Message stated that she had set up a payment arrangement of $due the 15th of the monthThe last payment was only $leaving a difference of $Does she either want to set up a new payment arrangement or discuss if she is adding the difference to her next payment due? On 11/04/at 11:am, our Business Office placed another call to the customer, but there was no answerThey were following up on the $due 10/15/and receipt of short payment $75.00, still need $Balance $731.15. During this time, Ministry Health Care mailed out monthly billing statements on 09/09/14, 10/07/and 11/04/In review of the statements sent to the customer, there was an address change reflected on the statements between the October and November statementsOn 11/18/14, Ministry Health Care mailed a Final Notice for past due charges of $that was due on 11/27/14, or the account would be placed with a debt collection agencyThe final notice does state that the customer’s immediate attention is required and if patient is unable to pay their bill in full or feel that they have received the notice in error, to please contact the business office for assistanceAnother monthly statement did mail out to the customer on 12/02/The customer’s account was turned over to the debt collection agency on 12/05/Once an account is turned over to the collection agency, the customer needs to contact the agency to set up payment arrangements and Ministry Health Care does not send any more statements or make any further phone calls on those balancesIf a customer makes payment on an account whose balance has been turned to collections, and they do not have any other open balances at Ministry, we will report the payment to the collection agency and the agency will apply it to the customer’s collection balanceThis customer did make payments of $on 12/09/14, $on 12/23/14, $on 01/06/and $on 01/29/However, when Ministry reported these payments to the collection agency, the collection agency applied those payments to collection balances ($205.35) that were turned over to them on a prior date (07/30/10.) That is why there is a discrepancy between what the actual current collection balance is and what the customer stated she feels it should be. On 01/28/at 8:51am, Ministry Health Care’s Business Office phoned the customer, returning her voice messageShe had called and left a voicemail stating she did not receive a statement and wanted to know her balanceSince her balance had been turned to collections, there was no balance on the accountThe representative left a voice message that her call was being returnedOn 02/25/at 5:58pm , the customer called questioning why she has not yet received her statement? Our representative informed the customer that the last statement was mailed on 12/02/The customer stated that she had received that statement and nothing more recentShe wanted to know the balance left on the accountShe was informed that there was no balance due at this time and was advised of the turn over to collections on 12/05/The customer stated she did not understand as she was making paymentsOur representative reviewed the payment arrangement on the account, as well as the short and missed payments, the statements that were sent and phone calls that were made to the customer several times and advised her to contact the collection agency. In regard to Ministry Health Care courtesy calls registering as an unlisted number, that is correct and we do that to protect the patient’s privacyThe voice messages that are left are also brief and of a general nature so as to protect the patient’s privacyA telephone number for our Business Office is given and the patient is requested to return the callMinistry Health Care feels that reasonable efforts were made to attempt to work with the customer prior to turning her balance over to the collection agency and the customer needs to work with the agency to set up payment arrangements to clear the debt. Sincerely, *** ***Patient Relations SpecialistMinistry Health Care-CR715-342-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated I did not receive any billing statement or otherwise in NovemberNo voice mail was received regarding my account on 11/04/and I would have had no way of knowing who was attempting contact me because it was a blocked numberDuring my conversations with the billing department I was never informed that I had any shortfall in payments from September or OctoberI was led to believe that the account was up to dateFurthermore, the voice mail received on 10/27/did not indicate it was in relation to a delinquent billNo reason at all was statedThe repondent falsely claims that the message stated that the last payment was only $leaving a difference of $Nor did it inquire if I wanted to set up a new payment arrangement or discuss adding the difference to my next paymentThis is blatantly dishonestThe voicemail simply stated that it was the hospital calling and provided a number they could be reached atAs such I did not return the call because it was my understanding that the bill was currentThe voicemail from 10/27/is attached as documentation in this matterAt no time was I informed that I needed to make up for the $shortfall from the September or $from the October billing period as the hospital representative statesIn fact, none of the voicemails received indicated late payments, shortfalls on past payments or the need to follow up about a specific billing issueI was however told during the call on 10/16/that I would need to take out a medical loan to pay off the entire balance if the payments were lowered so I opted to attempt these payments. Once the bill did actually become delinquent on 11/16/no calls were attempted to notify me of the issueThe repondent clearly states that the last attempt to contact me (no voicemail was left) on 11/04/was before any actual delinquency occuredI firmly stand by the fact that their was no delinquency because I had never been informed of the matter the $needing to be made up in another payment when the $was paid on 10/16/Nor at anytime during that conversation was it mentioned that I needed to make an additional $payment for September. Since I had not received a statement and this is not a monthly bill I freely admit payment for November slipped my mindA phone call could have been made and a voicemail left to notify the me of delinquencyAdditionally, I fail to understand how the hospital can claim to have sent a delinquency notice on 11/18/but sent a regular billing statement on 12/2/which failed to notify me of the issueThe last statement should never have been sent out if they expected a payment by 12/5/Since I live out of town I wouldn't have received the bill until after it had already been sent to collections anywayDocumentation shows that I made a payment within six days of the December bill being sent out. In actuality the account was days past due when this payment was madeWhile this is not ideal I do not see how a company and a religiously affiliated hospital no less can justify sending someone to collections after that amount of timeThe hospital is claiming months of delinquency based on an agreed upon one time smaller payment that should in no way be reflected in this issueHad I at any time become aware of the issue I would have made an immediate payment and spoken to someone in the billing department in order to bring my account back into good standingContinued payments in December and January and attempts to get up-to-date statements indicate quite clearly that I had every intention to pay the balance in full. At this point I believe the hospital did not in fact attempt contact to correct the issue and charged my bill off in error and is now refusing to admit the mistakeThe fact that the hospital staff are willing to deceive about billing shortfalls being the reason for a charge off and statements made in their own voicemails is proof enough for me that a clear error was made on their partI maintain that I want this account recalled and removed from my credit reportI will gladly pay the entire amount in full at that time
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated I did not receive any billing statement or otherwise in NovemberNo voice mail was received regarding my account on 11/04/and I would have had no way of knowing who was attempting contact me because it was a blocked numberDuring my conversations with the billing department I was never informed that I had any shortfall in payments from September or OctoberI was led to believe that the account was up to dateFurthermore, the voice mail received on 10/27/did not indicate it was in relation to a delinquent billNo reason at all was statedThe repondent falsely claims that the message stated that the last payment was only $leaving a difference of $Nor did it inquire if I wanted to set up a new payment arrangement or discuss adding the difference to my next paymentThis is blatantly dishonestThe voicemail simply stated that it was the hospital calling and provided a number they could be reached atAs such I did not return the call because it was my understanding that the bill was currentThe voicemail from 10/27/is attached as documentation in this matterAt no time was I informed that I needed to make up for the $shortfall from the September or $from the October billing period as the hospital representative statesIn fact, none of the voicemails received indicated late payments, shortfalls on past payments or the need to follow up about a specific billing issueI was however told during the call on 10/16/that I would need to take out a medical loan to pay off the entire balance if the payments were lowered so I opted to attempt these paymentsOnce the bill did actually become delinquent on 11/16/no calls were attempted to notify me of the issueThe repondent clearly states that the last attempt to contact me (no voicemail was left) on 11/04/was before any actual delinquency occuredI firmly stand by the fact that their was no delinquency because I had never been informed of the matter the $needing to be made up in another payment when the $was paid on 10/16/Nor at anytime during that conversation was it mentioned that I needed to make an additional $payment for September Since I had not received a statement and this is not a monthly bill I freely admit payment for November slipped my mindA phone call could have been made and a voicemail left to notify the me of delinquencyAdditionally, I fail to understand how the hospital can claim to have sent a delinquency notice on 11/18/but sent a regular billing statement on 12/2/which failed to notify me of the issueThe last statement should never have been sent out if they expected a payment by 12/5/Since I live out of town I wouldn't have received the bill until after it had already been sent to collections anywayDocumentation shows that I made a payment within six days of the December bill being sent out In actuality the account was days past due when this payment was madeWhile this is not ideal I do not see how a company and a religiously affiliated hospital no less can justify sending someone to collections after that amount of timeThe hospital is claiming months of delinquency based on an agreed upon one time smaller payment that should in no way be reflected in this issueHad I at any time become aware of the issue I would have made an immediate payment and spoken to someone in the billing department in order to bring my account back into good standingContinued payments in December and January and attempts to get up-to-date statements indicate quite clearly that I had every intention to pay the balance in full At this point I believe the hospital did not in fact attempt contact to correct the issue and charged my bill off in error and is now refusing to admit the mistakeThe fact that the hospital staff are willing to deceive about billing shortfalls being the reason for a charge off and statements made in their own voicemails is proof enough for me that a clear error was made on their partI maintain that I want this account recalled and removed from my credit reportI will gladly pay the entire amount in full at that time Regards, [redacted]
Dear Ms [redacted] Once again, after having reviewed the most recent replies from the customer, Ministry Health Care stands by the processes undertaken with this customerWe feel confident that we have done our due diligence in trying to work with herUnfortunately, the customer's balance will remain with the collection agency and she would need to work with them regarding payment Sincerely, [redacted] Patient Relations Specialist Ministry Health Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reiterate that I do not believe StMichaels Hospital made any effort to inform me of the issues regarding my accountI was never given the impression that my account was in danger of being sent to collection during my phone calls to the billing departmentI never received voice mails from the billing department during the month of November to call about the billing issueI received and sent in a prompt payment in December when I received a billing statementI sent payment in January and called regarding the lack of billing statementI was never informed when the payments were accepted by Saint Michaels that they were being forwarded to a collection agencyIt was not until my February phone call regarding no billing statement that I was made aware of an issueIt was not until this correspondence that I was aware of short payments that needed to be made up in the next billing cycleNo due diligence was performedI again state that I want to this removed from my credit reportI have previously stated that I am more than willing to pay the remaining balance in full.
Regards,
*** ***
Dear Ms***
Once again, after having reviewed the most recent replies from the customer, Ministry Health Care stands by the processes undertaken with this customerWe feel confident that we have done our due diligence in trying to work with herUnfortunately, the customer's balance will remain with the collection agency and she would need to work with them regarding payment
Sincerely,
*** ***
Patient Relations Specialist
Ministry Health Care
In reviewing our account for the customer, she did call into our Business Office on 08/15/ at 11:and agreed to a payment arrangement of $per month, due on the 15th to begin on 08/15/She did in fact render a credit card payment for that amountBalance on the account was
$1, As the customer stated, she made another payment on 08/18/14; however, it was a $paymentOur Business Office did place a call to her on 09/23/at 10:am, following up on the short payment, as payment due was to be $on 09/15/There was no return call documented On 10/16/at 11:29, the customer phoned in to our Business Office and provided a new addressShe stated she just moved thereShe rendered a $credit card payment over the phone, stating that money was tight and trying to get settled into new placeThe representative that spoke to the customer offered to reset the payment arrangement to $and can start at the end of November, if more convenientThe customer stated she needed to think about it and agreed to call back by 10/27/to set firm paymentsOur Business Office phoned the customer on 10/27/at 9:am and left a voice message for her, following up on the balance of $Message stated that she had set up a payment arrangement of $due the 15th of the monthThe last payment was only $leaving a difference of $Does she either want to set up a new payment arrangement or discuss if she is adding the difference to her next payment due? On 11/04/at 11:am, our Business Office placed another call to the customer, but there was no answerThey were following up on the $due 10/15/and receipt of short payment $75.00, still need $Balance $731.15. During this time, Ministry Health Care mailed out monthly billing statements on 09/09/14, 10/07/and 11/04/In review of the statements sent to the customer, there was an address change reflected on the statements between the October and November statementsOn 11/18/14, Ministry Health Care mailed a Final Notice for past due charges of $that was due on 11/27/14, or the account would be placed with a debt collection agencyThe final notice does state that the customer’s immediate attention is required and if patient is unable to pay their bill in full or feel that they have received the notice in error, to please contact the business office for assistanceAnother monthly statement did mail out to the customer on 12/02/The customer’s account was turned over to the debt collection agency on 12/05/Once an account is turned over to the collection agency, the customer needs to contact the agency to set up payment arrangements and Ministry Health Care does not send any more statements or make any further phone calls on those balancesIf a customer makes payment on an account whose balance has been turned to collections, and they do not have any other open balances at Ministry, we will report the payment to the collection agency and the agency will apply it to the customer’s collection balanceThis customer did make payments of $on 12/09/14, $on 12/23/14, $on 01/06/and $on 01/29/However, when Ministry reported these payments to the collection agency, the collection agency applied those payments to collection balances ($205.35) that were turned over to them on a prior date (07/30/10.) That is why there is a discrepancy between what the actual current collection balance is and what the customer stated she feels it should be. On 01/28/at 8:51am, Ministry Health Care’s Business Office phoned the customer, returning her voice messageShe had called and left a voicemail stating she did not receive a statement and wanted to know her balanceSince her balance had been turned to collections, there was no balance on the accountThe representative left a voice message that her call was being returnedOn 02/25/at 5:58pm , the customer called questioning why she has not yet received her statement? Our representative informed the customer that the last statement was mailed on 12/02/The customer stated that she had received that statement and nothing more recentShe wanted to know the balance left on the accountShe was informed that there was no balance due at this time and was advised of the turn over to collections on 12/05/The customer stated she did not understand as she was making paymentsOur representative reviewed the payment arrangement on the account, as well as the short and missed payments, the statements that were sent and phone calls that were made to the customer several times and advised her to contact the collection agency. In regard to Ministry Health Care courtesy calls registering as an unlisted number, that is correct and we do that to protect the patient’s privacyThe voice messages that are left are also brief and of a general nature so as to protect the patient’s privacyA telephone number for our Business Office is given and the patient is requested to return the callMinistry Health Care feels that reasonable efforts were made to attempt to work with the customer prior to turning her balance over to the collection agency and the customer needs to work with the agency to set up payment arrangements to clear the debt. Sincerely, *** ***Patient Relations SpecialistMinistry Health Care-CR715-342-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated I did not receive any billing statement or otherwise in NovemberNo voice mail was received regarding my account on 11/04/and I would have had no way of knowing who was attempting contact me because it was a blocked numberDuring my conversations with the billing department I was never informed that I had any shortfall in payments from September or OctoberI was led to believe that the account was up to dateFurthermore, the voice mail received on 10/27/did not indicate it was in relation to a delinquent billNo reason at all was statedThe repondent falsely claims that the message stated that the last payment was only $leaving a difference of $Nor did it inquire if I wanted to set up a new payment arrangement or discuss adding the difference to my next paymentThis is blatantly dishonestThe voicemail simply stated that it was the hospital calling and provided a number they could be reached atAs such I did not return the call because it was my understanding that the bill was currentThe voicemail from 10/27/is attached as documentation in this matterAt no time was I informed that I needed to make up for the $shortfall from the September or $from the October billing period as the hospital representative statesIn fact, none of the voicemails received indicated late payments, shortfalls on past payments or the need to follow up about a specific billing issueI was however told during the call on 10/16/that I would need to take out a medical loan to pay off the entire balance if the payments were lowered so I opted to attempt these payments. Once the bill did actually become delinquent on 11/16/no calls were attempted to notify me of the issueThe repondent clearly states that the last attempt to contact me (no voicemail was left) on 11/04/was before any actual delinquency occuredI firmly stand by the fact that their was no delinquency because I had never been informed of the matter the $needing to be made up in another payment when the $was paid on 10/16/Nor at anytime during that conversation was it mentioned that I needed to make an additional $payment for September. Since I had not received a statement and this is not a monthly bill I freely admit payment for November slipped my mindA phone call could have been made and a voicemail left to notify the me of delinquencyAdditionally, I fail to understand how the hospital can claim to have sent a delinquency notice on 11/18/but sent a regular billing statement on 12/2/which failed to notify me of the issueThe last statement should never have been sent out if they expected a payment by 12/5/Since I live out of town I wouldn't have received the bill until after it had already been sent to collections anywayDocumentation shows that I made a payment within six days of the December bill being sent out. In actuality the account was days past due when this payment was madeWhile this is not ideal I do not see how a company and a religiously affiliated hospital no less can justify sending someone to collections after that amount of timeThe hospital is claiming months of delinquency based on an agreed upon one time smaller payment that should in no way be reflected in this issueHad I at any time become aware of the issue I would have made an immediate payment and spoken to someone in the billing department in order to bring my account back into good standingContinued payments in December and January and attempts to get up-to-date statements indicate quite clearly that I had every intention to pay the balance in full. At this point I believe the hospital did not in fact attempt contact to correct the issue and charged my bill off in error and is now refusing to admit the mistakeThe fact that the hospital staff are willing to deceive about billing shortfalls being the reason for a charge off and statements made in their own voicemails is proof enough for me that a clear error was made on their partI maintain that I want this account recalled and removed from my credit reportI will gladly pay the entire amount in full at that time
Regards,
*** ***