Saint Michaels Security Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I entered into a yr contact with the company to have camera's and monitoring system installedI was told that they would be happy to stop by anytime if anything went wrongIt is in the contract they gave meAfter about months of missed video and skipping video, I went to get a better connection and lost connection with my routerNow they refuse to fix itThey have left holes in my walls and ceiling after the install that I had to fix myselfI had to take off several days of work to meet with them during install to allow them to repair some dmg left my them on the outside and insideI consider them to be in breach of contact and I'm not getting the services I've paid forI'm asking for a full refundStill haven't been contacted by this companyMy security system is not working and they won't give me any help.Either fix my security system or give me a full refundI refuse to make any more payments until they fix my system.] Regards, [redacted]

Saint Michael's Security Systems offered a bid on a customized security system with national monitoring, and a four-camera surveillance system, and the customer accepted it, and signed the contract. Over a three-year period, he was allowed an interest free payment arrangement, and the contract is...

not yet completed. When the certified technician completed the installation, the customer was completely satisfied. The customer stated in the first week or two, that police caught a burglary across the street from his home due to his images. The customer enjoyed the system over a year with nothing but compliments and recommendations. One day, the customer experienced problems after he had adjusted his own Internet connections and router, and eventually, got a new Internet provider company as well. His complaint was the speed of the video feed; a fault of Internet speed and not our cameras.The customer obtained the phone number of our technician and admitted calling him, circumventing the office, regarding camera to Internet connection. The technician did not return the call, as this was improper to cheat the office out of a service call.The customer's own actions and that of the new Internet company, caused the cameras to be knocked offline. We offered next business day service and stated our fee. The customer did not want to pay the fee, and was angry that it wasNOT FREE. We cannot offer free service and IT professionals demand a high dollar per hour. This is the only time any complaint has surfacedWe have suffered numerous calls, texts and communications after business hours, even Sundays up until 11:00 P.M. The customer even stated that he would blacken our good reputation with potential clients by word of mouth and by using online social media.Area security businesses and IT professionals all substantiate that it is an industry standard that we require a reconnection charge. It is nothing unusual at all. There is never room for being mean spirited or threatening someone's business or expecting free service calls not in a contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This company has never responded back to me. they have never come by my home to see what the issue is. They never told me about a charge if they had to come back. I have a 3 year contract with them. They have abandon me and my services are not working.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I entered into a 3 yr contact with the company to have 4 camera's and monitoring system installed. I was told that they would be happy to stop by anytime if anything went wrong. It is in the contract they gave me. After about 9 months of missed video and skipping video, I went to get a better Wi-Fi connection and lost connection with my router. Now they refuse to fix it. They have left holes in my walls and ceiling after the install that I had to fix myself. I had to take off several days of work to meet with them during install to allow them to repair some dmg left my them on the outside and inside. I consider them to be in breach of contact and I'm not getting the services I've paid for. I'm asking for a full refund. Still haven't been contacted by this company. My security system is not working and they won't give me any help.Either fix my security system or give me a full refund. I refuse to make any more payments until they fix my system.]
Regards,
[redacted]

Saint Michael's Security Systems owner, C.S. Base, did respond to the customer complaint adequately. It is clear that there is no fault of our company. We stated we were happy to come to the customer's home for a house call (a technical IT service) he requested, subsequent to his changing his router/Internet provider, which knocked his cameras offline. We had initially included the price of this hookup and also several of his other devices as Well, as he had purchased a Security system and camera system a full year before. This is our standard procedure. After this is done, any act of God, such as a lightning storm or in this case, the customer changing routers on his own, or selecting a new Internet provider, the customer will have to pay the computer tech the standard fee all security and IT providers charge for this work. One may either have the security company do this if they use a tech, or hire an IT tech themselves. ($135.00 hr.)This customer was offered next business day service. We always accommodated him around his off day of Wednesdays on our installations he'd requested. informed him that to reconnect, we would need to charge a fee and also for each separate device hooked up. He suddenly stated he would not pay a fee to connect to the Internet. I also later texted him that this was standard industry practice. I provided a list of companies who would be happy to re-connect him as Would We, however he had gotten angry and thought we were unreasonable, so I provided them so that he could choose to have the task accomplished. He stated he did not know that service calls to the home incur a charge!  frankly, have not heard of any Company in business who does not do a service call to a home of any type and NOT charge a fee of some kind. Plumbers, electricians, furnace inspection and repairmen, and so forth all come out gladly to perform whatever duty is necessary, of course! But a charge for a trip and expertise, time and education, parts, service and so forth are always expected For some reason, this Customer said that we "abandoned him," and proceeded to text us at all hours and on Sundays with this complaint repeated to two owners, in a harassing fashion. The tone Was Very angry and abusive.This business is a young business, and I Would never do anything to annoy any customer. However, We are not new to business. Charging normal charges and informing him/her ahead of time is good practice. It is also okay if it is not something they wish to do. After he stated he would not pay this standard fee, I said that I could cancel the appointment with the IT professional, and did so. He continuously wants us to re-hook up his images online for FREE and now as an additional "incentive" he has threatened to blacken our excellent reputation on social media. I have the proof of this. also have witnesses to other details and claims of his that are totally destructive and false. He now states he will not pay his bill for equipment already working in his home. He owes for all of the equipment and signed the contract. it is clear and Sound.One moment he stated how pleased he was for one full year and recommended us to many people, and was about to use us in his new home he is soon purchasing. After a year of such comments, witnessed late as the last visit to his home, he stated these same praises. No complaint was present. it was only when we could not accommodate over a hundred and seventy five dollars worth of free service, that he threatened to tarnish our reputation with friends, contacts, clients and anyone who could view it on social media. He also sent subsequent copies of said threats and "dummy” customers for whom we'd never quoted. We keep excellent records and know for whom we give quotes. This was a non-existent customer slamming us as "two women." answer the Revdex.com because I feel the public certainly has the right to know when someone has a complaint, however as we all know, things have more than one side, sometimes more than two sides. Therefore, responded with the prior letter explaining the situation. now expound upon it a bit more, because of the further developments, however because will now seize the payments in Court, I will no longer follow up with information on this case. We stand completely innocent of any wrongdoing and see nothing unusual for any company charging for a service call with an IT professionalHeaping insults, threatening slander and libel and damaging a good reputation is never appropriate or business-like for him. I will not be blackmailed with social media or bullied into absorbing such a cost it is inappropriate, childish and has sinister undertones of an ulterior motive, such as not paying for a system for which he owes.One final note: He has a fully functioning security system and four camera surveillance system. It records perfectly and even caught a Crime across the street from him, over which he was very happy. It has a working TV monitor showing all images clearly. It is only the fact that HE changed over from [redacted] to [redacted] and got a new router and thereby knocked all the cameras offline from viewing on his phones, desktops and laptops that has caused the issue. The company who knocked it off can put it back on for him it was voluntary. Because he has streamed so much over the internet, it caused him to have to upgrade routers and companies. He was satisfied for a full year after the installation. Cameras do not have ONE thing to do with how fast or slow the images appear, this is the Internet speed.C.S.BASE BASE ENTERPRISES