Saint Peters University Hospital Reviews (2)
Saint Peters University Hospital Rating
Description: Clinics
Address: 254 Easton Avenue, New Brunswick, New Jersey, United States, 08901
Add contact information for Saint Peters University Hospital
Add new contacts
Review: I have been receiving a bill from the St Peters University Hospital for service date of Nov 9 2012 for the total outstanding balance of 246.16. I contacted the hospital billing department over 4 times since April 2013 along with the insurance company Cigna on conference call at times to explain that all balances are paid in full and even provided the proof of payments in full over three times to the hospital billing department via fax and mail (the proof was sent both by the insurance company and myself). I spoke with the billing manager [redacted] on June 7 2013 who was able to locate and verify the last payment by the insurance company which covers the outstanding balance and verified that there was an overpayment of $53.84 by me.. On August 14th, I received a bill from the institution indicating that the balance of 246.16 still outstanding instead of a refund check for $53.84.Desired Settlement: The desired outcome is clearing the outstanding balance and proving me with a refund check for $53.84.
Business
Response:
Good afternoon,
I would like to personally thank you for taking the time to write regarding your experience at Saint Peter’s University Hospital. Our mission is to provide our customers with the highest quality healthcare and satisfaction possible.
As you requested, your concerns outlined in the complaint received from the Revdex.com on September 4, 2013, will be thoroughly reviewed by members of our management team.
On behalf of Saint Peter’s, I would like to let you know that we are very interested in your concerns and undertaking every effort to meet the expectations of our patients and their families.
If you should require further discussion, please feel free to contact me at ###-###-####.
Sincerely,
Linda Van Allen
Business
Response:
Please accept the attached letter as response to the original complaint. The letter will be mailed out to Mr. Jeon today from our Patient Account Department.
September 20, 2013
On behalf of Saint Peter’s University Hospital, I would like to express my apologies with regards to the customer service you received from our organization during your patient accounts experience. We pride ourselves on meeting our patient needs, and fell short by not meeting your expectations.
The $246.16 account balance being billed to you is a still open as your financial responsibility. There have been payments totaling $610.64 received on this account, leaving the remaining balance of $246.16 being billed to you directly. The total amount due after contractual adjustment was $856.80, with total payments of $610.64, the balance is $246.16.
I thank you again for your understanding in this matter and hope I was able to provide the customer service you needed. If you require anything further, please feel free to contact me at ###-###-####.
Best Regards,
Review: I visited the ER at this hospital for my son's treatment. Later on I received two separate bills, one for the hospital and another for the doctor. They are claiming that the doctor does not participate with my insurance provide even though the hospital does participate. I was not told this up-front nor was I informed of the service charges that the doctor would be billing. If I had known I would have requested for a participating provider to see my son.Desired Settlement: Since the hospital is participating with the insurance, all physicians should be required to participate or not be allowed to work at that hospital. I am willing to pay whatever bill is due from a participating provider for the same service.
Business
Response:
The e-mail below was sent to Mr. Taniq today July 14, 2014; as I just returned to the office. It will be looked into and we will respond to both the Revdex.com and the complainant once the review is complete. Our mission is to provide our customers with the highest quality healthcare and satisfaction possible. As you requested through the Revdex.com, your feedback received by Service Excellence on July 14, 2014, will be thoroughly reviewed by members of our management team. The greatest opportunity we have in impacting and improving the patient experience is by knowing not only how we are doing, but also what really matters to patients and their families. I want to assure you that everyone at Saint Peter’s works together, as one, to provide the best care possible for all our patients. Thank you for Choosing Saint Peter’s University Hospital.