Saint's Mary & Elizabeth Hospital

Hello, The patient made a payment on 12/10/15, and the payment was received from her bank on 12/15/That payment will post to her account on 12/15/as wellThe initial payments the patient made were not validI have contacted the patient to make her aware of this and informed her that the account will be removed from collectionsI offered the patient my direct phone number in case she has any additional questions/concerns and she declined Thank you, [redacted] Customer Service Supervisor Conifer Health Solutions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] *** One) I did provide my doctor with my insurance info.Two) The date of service was done in June of I just received this bill for the FIRST time in March of Almost months after the service dateAnd six months after [redacted] 's deadlineHad the billing department sent this to me at a responsible time, they would have filed it correctly and we would not be in this predicament.I have nothing but problems with the billing department at this hospitalIt seems kinda beneficial to them to send bills out too late to file in the Ins company's deadlineThis is a mistake on their partI should not be held responsible for THEIR delay

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have left [redacted] a voicemail as of 9:25am to provide the documents to her (we keep missing each other's calls)My bill that I paid is from [redacted] , and I used www[redacted] Pay My Bill option onlineThe [redacted] is what shows on my bank statementI would be less upset about a misapplied payment if someone had offered to even look at my confirmation before nowI will be happy to provide all the information again to someone that will look at it, as I emailed [redacted] on 6/2/with all of my documents and proof of payment and never heard back from herShe advised me that she was with The [redacted] ***, but did not show they ever billed usIf the payment is not found soon, I will dispute the charge with my bank to have it reversed and will take them to court over the outstanding balance Regards, [redacted]

If Mrs*** statement says “The *** ***” this means the wrong option was chosen when paying online, and she inadvertently paid the *** *** (*** ***) rather than the facility (which it seems she intended to pay)We (the facility) do not have access to the payments that are sent to *** ***, but I should be able to contact someone at *** *** and have them bypass that payment to usIf Mrs*** could call me again (and leave her phone number on my voicemail if I am not in my office), I would be happy to attempt to get in contact with someone at *** *** who can helpThank you, ***

The patient’s balance has been adjusted to $Thank you, *** *** Customer Service Supervisor

After review of *** ***’s account we found that we did not receive Ms***’s *** insurance information at the date of serviceWe first received this information from her on 3/31/Unfortunately this information was provided to us after ***’s timely filing deadline which was
9/27/2015.After review, we have concluded that patient will still be held liable for the balance at a (self-pay) discounted rateAfter the discount was applied, this brought her balance to $406.67.I called the patient at the number provided and left a message for herAn updated itemized statement has been mailed to her as well.Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have left *** *** a voicemail as of 9:25am to provide the documents to her (we keep missing each other's calls)My bill that I paid is from *** *** ***, and I used www.*** Pay My Bill option onlineThe *** *** is what shows on my bank statementI would be less upset about a misapplied payment if someone had offered to even look at my confirmation before nowI will be happy to provide all the information again to someone that will look at it, as I emailed *** on 6/2/with all of my documents and proof of payment and never heard back from herShe advised me that she was with The *** ***, but did not show they ever billed usIf the payment is not found soon, I will dispute the charge with my bank to have it reversed and will take them to court over the outstanding balance
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
The patient made a payment on 12/10/15, and the payment was received from her bank on 12/15/That payment will post to her account on 12/15/as wellThe initial payments the patient made were not validI have contacted the patient to make her aware of this and informed her that the
account will be removed from collectionsI offered the patient my direct phone number in case she has any additional questions/concerns and she declined
Thank you,
*** ***
Customer Service Supervisor
Conifer Health Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** *** One) I did provide my doctor with my insurance info.Two) The date of service was done in June of I just received this bill for the FIRST time in March of Almost months after the service dateAnd six months after ***'s deadlineHad the billing department sent this to me at a responsible time, they would have filed it correctly and we would not be in this predicament.I have nothing but problems with the billing department at this hospitalIt seems kinda beneficial to them to send bills out too late to file in the Ins company's deadlineThis is a mistake on their partI should not be held responsible for THEIR delay

After review, we were not able to locate the patient’s payment or an account for the patient with the information providedA message was left at the daytime number provided to inform her of thisAs a gentle reminder, the ER physicians, the facility, the *** ***, and radiology all bill
separatelySince the patient intended to pay the ER physicians, it seems that this complaint needs to be routed to themIf the patient would like to provide us (the facility) with her receipt, we would be happy to check again to see if we received her payment, and we may even be able to provide her with a contact who can find her payment Thank you, *** *** Customer Service Supervisor Vendor Management Supervisor Patient Credits Supervisor

With the given demographic information, we were unable to locate an account for the date of service 10/16/for Ms***This does not necessarily suggest that a balance is not due, but it may indicate that perhaps some of her demographic information has changed since 10/16/A call was
placed to the daytime phone number provided, and a message was left requesting that she call customer service to provide some additional informationThank you, *** *** Customer Service Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***