Saints and Sinners

The Aspen Heights lease states, GUARANTY: Landlord may require, as a condition precedent of Landlord choosing to enter into this Lease with Tenant, a binding guaranty (the "Guaranty") of Tenant's parent or other sponsor (the "Guarantor"), who meets Landlord’s then-current Guarantor requirements, which will cause the Guarantor to be jointly and severally liable with Tenant for all of Tenant's obligations hereunderLandlord reserves the right to terminate this Lease (but has no obligation to exercise such right), in the event such Guaranty is not fully executed and returned within seven (7) days from the date of execution of this Lease by Tenant, and may exercise such right at any time after such day period through the date Tenant is scheduled to take possession of the Leased PremisesTenant acknowledges Landlord could deliver notice of its right to terminate the Lease as described herein in accordance with the Notice Section of this Lease and may exercise such right for any or no reason, including, without limitation, due to additional leases being received with guarantors providedWhen Landlord has determined that one or more Guarantors are required, and Tenant appears on the date Tenant is scheduled to take possession without having a valid, fully executed Guaranty Agreement, acceptable to Landlord, Landlord may, in its sole discretion, elect to: a) exercise Landlord’s right to terminate this Lease at such time and not permit Tenant to moto the Dwelling; or b) waive such obligation, and permit Tenant to take possession of the Dwelling without such Guaranty Agreement; or c) permit Tenant to moto the Dwelling subject to additional conditions established by the Landlord from time to time; or d) enforce this Lease, including Tenant’s obligations to pay Rent hereunder and not provide Tenant possession of the Leased Premises until Tenant satisfies the condition precedent of providing a binding Guaranty from a Guarantor meeting Landlord’s requirementsTenant hereby acknowledges that Landlord would suffer significant expenses to evict a tenant who fails to pay Rent after providing possession and recognizes that the condition precedent of having a Guaranty prior to being provided possession is reasonableIf Tenant enters this Lease without having a Guaranty, Tenant acknowledges Tenant will remain liable for the Rent even if Tenant is not permitted to possess the Leased Premises due to a failure of the condition precedent of providing a Guaranty, subject only to Landlord’s duties under Prevailing Law to mitigate damagesTENANT FURTHER ACKNOWLEDGES THAT TENANT SHALL HAVE NO RIGHT TO TERMINATE THIS LEASE AT ANY TIME AFTER SIGNING DUE TO TENANT’S FAILURE TO OBTAIN A GUARANTYTenant understands that the Guaranty must be obtained directly from the Guarantor and that Landlord reserves all rights, both civil and criminal, for any execution or forgery of the GuarantyTenant acknowledges that this Lease is for an essential necessity of Tenant, and that Tenant shall be fully bound by all of the terms, conditions, covenants and provisions hereof irrespective of Tenant's age or legal statusTenant further consents to Landlord sharing with Guarantor, any information regarding Tenant in Landlord’s possession, including but not limited to, breaches of the Lease, termination of the Lease and the reasons therefore, and any incidents involving Tenant within the Neighborhood (the foregoing however does not create any obligation of Landlord to do so)The execution of the Guaranty constitutes an additional assurance to Landlord of the performance of the terms, conditions, covenants and provisions of this Lease and shall not be construed as a release of Tenant's responsibilities and obligations or from the legal and binding nature of this contractIt is understood by Tenant that failure to return the Guaranty document does not release Tenant from his or her responsibilities and obligations for the entire Term of this LeaseUnfortunately, no guarantor was acquired and the tenant was held responsible for the entire lease termThe unit space remained vacant for the entire lease termThe amount would have been prorated if the unit space had been rented at anytime during the lease-- [redacted] Assistant General ManagerAspen Heights | Harrisonburg

The Aspen Heights lease states that all payments must be made through the resident portalHowever, we offer a number of options including E-Check, E-Moneygram, Mastercard, Discover, and VisaE-Check is typically the preferred method of payment for many of our renters due to the lack of convenience feeUnfortunately, the credit card companies do charge convenience fees that are not set by Aspen HeightsDiscover and Mastercard do charge a 3% convenience charge, while the fee to use Visa is much higherWe have removed the option to pay with Visa due to higher fee

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The Aspen Heights lease states, GUARANTY: Landlord may require, as a condition precedent of Landlord choosing to enter into this Lease with Tenant, a binding guaranty (the "Guaranty") of Tenant's parent or other sponsor (the "Guarantor"), who meets Landlord’s then-current Guarantor...

requirements, which will cause the Guarantor to be jointly and severally liable with Tenant for all of Tenant's obligations hereunder. Landlord reserves the right to terminate this Lease (but has no obligation to exercise such right), in the event such Guaranty is not fully executed and returned within seven (7) days from the date of execution of this Lease by Tenant, and may exercise such right at any time after such 7 day period through the date Tenant is scheduled to take possession of the Leased Premises. Tenant acknowledges Landlord could deliver notice of its right to terminate the Lease as described herein in accordance with the Notice Section of this Lease and may exercise such right for any or no reason, including, without limitation, due to additional leases being received with guarantors provided. When Landlord has determined that one or more Guarantors are required, and Tenant appears on the date Tenant is scheduled to take possession without having a valid, fully executed Guaranty Agreement, acceptable to Landlord, Landlord may, in its sole discretion, elect to: a) exercise Landlord’s right to terminate this Lease at such time and not permit Tenant to move-in to the Dwelling; or b) waive such obligation, and permit Tenant to take possession of the Dwelling without such Guaranty Agreement; or c) permit Tenant to move-in to the Dwelling subject to additional conditions established by the Landlord from time to time; or d) enforce this Lease, including Tenant’s obligations to pay Rent hereunder and not provide Tenant possession of the Leased Premises until Tenant satisfies the condition precedent of providing a binding Guaranty from a Guarantor meeting Landlord’s requirements. Tenant hereby acknowledges that Landlord would suffer significant expenses to evict a tenant who fails to pay Rent after providing possession and recognizes that the condition precedent of having a Guaranty prior to being provided possession is reasonable. If Tenant enters this Lease without having a Guaranty, Tenant acknowledges Tenant will remain liable for the Rent even if Tenant is not permitted to possess the Leased Premises due to a failure of the condition precedent of providing a Guaranty, subject only to Landlord’s duties under Prevailing Law to mitigate damages. TENANT FURTHER ACKNOWLEDGES THAT TENANT SHALL HAVE NO RIGHT TO TERMINATE THIS LEASE AT ANY TIME AFTER SIGNING DUE TO TENANT’S FAILURE TO OBTAIN A GUARANTY. Tenant understands that the Guaranty must be obtained directly from the Guarantor and that Landlord reserves all rights, both civil and criminal, for any false execution or forgery of the Guaranty. Tenant acknowledges that this Lease is for an essential necessity of Tenant, and that Tenant shall be fully bound by all of the terms, conditions, covenants and provisions hereof irrespective of Tenant's age or legal status. Tenant further consents to Landlord sharing with Guarantor, any information regarding Tenant in Landlord’s possession, including but not limited to, breaches of the Lease, termination of the Lease and the reasons therefore, and any incidents involving Tenant within the Neighborhood (the foregoing however does not create any obligation of Landlord to do so). The execution of the Guaranty constitutes an additional assurance to Landlord of the performance of the terms, conditions, covenants and provisions of this Lease and shall not be construed as a release of Tenant's responsibilities and obligations or from the legal and binding nature of this contract. It is understood by Tenant that failure to return the Guaranty document does not release Tenant from his or her responsibilities and obligations for the entire Term of this Lease. Unfortunately, no guarantor was acquired and the tenant was held responsible for the entire lease term. The unit space remained vacant for the entire lease term. The amount would have been prorated if the unit space had been rented at anytime during the lease. -- [redacted]Assistant General ManagerAspen Heights | Harrisonburg

The Aspen Heights lease states that all payments must be made through the resident portal. However, we offer a number of options including E-Check, E-Moneygram, Mastercard, Discover, and Visa. E-Check is typically the preferred method of payment for many of our renters due to the lack of convenience...

fee. Unfortunately, the credit card companies do charge convenience fees that are not set by Aspen Heights. Discover and Mastercard do charge a 3% convenience charge, while the fee to use Visa is much higher. We have removed the option to pay with Visa due to higher fee.

Review: I went to Saints and Sinners on 1/11/16 with some acquaintances. When we went to leave the bartender claimed that my friend never paid but then changed her mind and said it was her mistake. A few days later I noticed that my credit card charge was double my tab. Luckily I keep all of my receipts and immediately disputed the amount with my credit card company. I also contacted Saints and Sinners about the incident. Two days later a manager called me back. He said that after going over the video, they decided that my friend had not paid, so they added her tab onto my card!Desired Settlement: Regardless of whether my friend paid or not, the bartender let her go. I never agreed to pay her bill, and the receipt I signed was for my bill alone.

Consumer

Response:

At this time, I have not been contacted by Saints and Sinners regarding complaint ID 11100786.

Regards,