Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] One) I did provide my doctor with my insurance info.Two) The date of service was done in June of 2015. I just received this bill for the FIRST time in March of 2016. Almost 9 months after the service date. And six months after [redacted]'s deadline. Had the billing department sent this to me at a responsible time, they would have filed it correctly and we would not be in this predicament.I have nothing but problems with the billing department at this hospital. It seems kinda beneficial to them to send bills out too late to file in the Ins company's deadline. This is a mistake on their part. I should not be held responsible for THEIR delay.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have left [redacted] a voicemail as of 9:25am to provide the documents to her (we keep missing each other's calls). My bill that I paid is from [redacted], and I used www.[redacted] Pay My Bill option online. The [redacted] is what shows on my bank statement. I would be less upset about a misapplied payment if someone had offered to even look at my confirmation before now. I will be happy to provide all the information again to someone that will look at it, as I emailed [redacted] on 6/2/2016 with all of my documents and proof of payment and never heard back from her. She advised me that she was with The [redacted], but did not show they ever billed us. If the payment is not found soon, I will dispute the charge with my bank to have it reversed and will take them to court over the outstanding balance.
Regards,
[redacted]
Hello,
The patient made a payment on 12/10/15, and the payment was received from her bank on 12/15/15. That payment will post to her account on 12/15/15 as well. The initial payments the patient made were not valid. I have contacted the patient to make her aware of this and informed her that the...
account will be removed from collections. I offered the patient my direct phone number in case she has any additional questions/concerns and she declined.
Thank you,
[redacted]
Customer Service Supervisor
Conifer Health Solutions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] One) I did provide my doctor with my insurance info.Two) The date of service was done in June of 2015. I just received this bill for the FIRST time in March of 2016. Almost 9 months after the service date. And six months after [redacted]'s deadline. Had the billing department sent this to me at a responsible time, they would have filed it correctly and we would not be in this predicament.I have nothing but problems with the billing department at this hospital. It seems kinda beneficial to them to send bills out too late to file in the Ins company's deadline. This is a mistake on their part. I should not be held responsible for THEIR delay.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have left [redacted] a voicemail as of 9:25am to provide the documents to her (we keep missing each other's calls). My bill that I paid is from [redacted], and I used www.[redacted] Pay My Bill option online. The [redacted] is what shows on my bank statement. I would be less upset about a misapplied payment if someone had offered to even look at my confirmation before now. I will be happy to provide all the information again to someone that will look at it, as I emailed [redacted] on 6/2/2016 with all of my documents and proof of payment and never heard back from her. She advised me that she was with The [redacted], but did not show they ever billed us. If the payment is not found soon, I will dispute the charge with my bank to have it reversed and will take them to court over the outstanding balance.
Regards,
[redacted]
Hello,
The patient made a payment on 12/10/15, and the payment was received from her bank on 12/15/15. That payment will post to her account on 12/15/15 as well. The initial payments the patient made were not valid. I have contacted the patient to make her aware of this and informed her that the...
account will be removed from collections. I offered the patient my direct phone number in case she has any additional questions/concerns and she declined.
Thank you,
[redacted]
Customer Service Supervisor
Conifer Health Solutions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]