Saitech Incorporation

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Contact Name and Title: [redacted] / PROCUREMENT Contact Phone: XXX-XXX-XXXX Contact Email: ***@ESAITECH.COM Hello, As we are the reseller, we source the parts from the distribution and sell to customer (and we are not the manufacturer of the parts)when the customer placed the order the item was in stock with our supplier, by the time we place the order, the item was sold already And unfortunately the item is not available at this moment.And the ETA given by the supplier was 10/30/and now it has been moved to the beginning of December and this ETA is also not the firm ETA And that was the reason for cancelling the order If the customer is willing to wait, as soon as the part is available with the supplierwe can notify the customer and process the order Sorry for the inconvenience this may have caused Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) in my mind, this is deceptive business practiceThe company's website listed the mdse as "in stock"NOT available at another vendor that we can possible get This does not mention their demand for additional shipping Final Business Response / [redacted] (4000, 9, 2015/11/05) */ Hello, As we are only the re sellers, we do not have the access to the manufacturer directlyso we represent the distributors stock on our website As per that we mentioned as 'IN STOCK' And based on the suppliers warehouse location and the customer's address shipping cost will always wary from what they are getting while the customer placing the order Therefore we had got difference in the shipping cost for this order and we communicated with the customer right away.but in the meantime the item was sold from our distributor.and there is no firm ETA available from supplier tooso we notified that information to customer and canceled the order Please let us know if you need any further information Thank you Final Consumer Response / [redacted] (4200, 13, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is all smoke and mirrors to cover deceptive business practices

Initial Business Response /* (1000, 5, 2015/10/26) */
Contact Name and Title: [redacted] / PROCUREMENT
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ESAITECH.COM
Hello,
As we are the reseller, we source the parts from the distribution and sell to customer (and we are not the manufacturer...

of the parts)when the customer placed the order the item was in stock with our supplier, by the time we place the order, the item was sold already.
And unfortunately the item is not available at this moment.And the ETA given by the supplier was 10/30/15 and now it has been moved to the beginning of December and this ETA is also not the firm ETA.
And that was the reason for cancelling the order.
If the customer is willing to wait, as soon as the part is available with the supplier. we can notify the customer and process the order.
Sorry for the inconvenience this may have caused
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
in my mind, this is deceptive business practice. The company's website listed the mdse as "in stock". NOT available at another vendor that we can possible get.
This does not mention their demand for additional shipping.
Final Business Response /* (4000, 9, 2015/11/05) */
Hello,
As we are only the re sellers, we do not have the access to the manufacturer directly. so we represent the distributors stock on our website.
As per that we mentioned as 'IN STOCK' .
And based on the suppliers warehouse location and the customer's address shipping cost will always wary from what they are getting while the customer placing the order.
Therefore we had got difference in the shipping cost for this order and we communicated with the customer right away.but in the meantime the item was sold from our distributor.and there is no firm ETA available from supplier too. so we notified that information to customer and canceled the order.
Please let us know if you need any further information.
Thank you.
Final Consumer Response /* (4200, 13, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is all smoke and mirrors to cover deceptive business practices.