Sake House

My letter to the owner:
Worst experience I've ever had in a restaurant, and I worked in food and beverage as a server and a trainer as well as a manager
We got there approximately 15-minutes before pm this eveningWas created very pleasantly by the host and we informed her that we had a party of and wanted a regular table After looking around she asked us to give her about minutes for tables to leave and they would pull tables together to accommodate usWe had no problem with thatAfter another party of came in and the tables were pulled together she informed us that we would be eating at a hibachi table as the place they were going to seat us would have been too cramped
No problem, they promptly say the party of at the table we were supposed to go toFinally being sat, we waited another minutes for our server *** to greet usShe took our drink order, literally minutes later we received our drinks and our order was taken while she was looking at the clock to make sure the time wasn't when the half price sushi endedOrder taken and she left
She was gone so long that we went to the bar to get our own beverages which were made fairly quickly but it took our incorrect change minutes to get back to usAfter another minutes out dumplings, soup, and salads came outAt that time another party of was sat at a hibachi tables and like us, we're ordering off the regular menu
After waiting what seemed like another minutes, the kids finally got the hibachi they ordered but none of the sushi had come outBy this time, the other table had already gotten their drinks, hibachi and sushi and had begun to eat
I walked up to the from bar POS and asked to speak with a managerI was informed by the host that the manager had left and she asked if there was anything she could doI told her I had an issue with my table and would greatly like to speak to someone in charge
A debate then broke out wether or not *** was still in the backof the girls left to go find him and I returned to my table to see finally that the good had arrivedDrinks took forever, refills, new beer, new rum and cokes - nothing very hard to get or make at the barWe ate out dinner and then asked for the checkI stepped outside to have a cigarette and on my way out asked if *** was ever going to come and speak with me, they informed me that he had left
How can you run a business, much less a restaurant without a manager or someone there in charge?!?!? I said that's fine that I will contact them tomorrowAs I came back inside I realized the checks were being paid, and that an automatic gratuity had been added
Yes, I realize it says that it will be added to parties of or more but after all the issues I had and how upset I was, you think someone would have stopped and said, "hey, maybe we shouldn't autograt this table", I guess notEveryone paid their bills, to include the gratuity and left vowing that we would never return here again and that we would all leave reviews of our experience on any website we could find
The way things were handled for the most part was horrible, I will say there were two who really seemed like they wanted to help but didn't know what to doOne was the host, the other a server who had only been working there for daysThe food was great, the sushi was amazing, but unfortunately that now gets overlooked because of all of the other issues and bad service
I don't know what happened, I don't know why parties of 5-got in and out in half the time that we sat there waitingI don't know if *** was in the building and if he was, why he never came to speak with usI know had this been my restaurant I would have been bending over backwards to please an unhappy table, especially one that dropped a good amout of money on dinnerI was told that I need to speak with *** tomorrow when I call to follow up on this complaint and we will go from there
As of right now, none of us (and the majority are born and raised here including an owner of a very well known and successful salon) will ever go back, nor will we have any nice things to say, and we will be making reviews (which will be this message) on any website and travel site we findI look forward to hearing from *** soon to resolve this issueBy the way, we ended up walking out after paying our bills and all was said and done at 9:35pm, almost hours after we had gotten there. *** ***