Sakelaris Buick GMC of Lebanon Reviews (%countItem)
Sakelaris Buick GMC of Lebanon Rating
Address: 2400 Evergreen Parkway, Lebanon, Missouri, United States, 65536-4507
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The main guy who runs Sakelaris in Lebanon, I believe his name is Fred. White hair older gentleman. He has such a fowl mouth, has no respect for anyone. His need for the use of fowl language is ridiculous, he uses the F-Word, uses Gods name in vain, and he has no respect for veterans. He curses veterans. I over heard him talking to one of his employees about a veteran who was trying to get a vehicle from them, and he started cursing the veteran to his employee, then started cursing all veterans. He can't keep employees. Goes through a lot of them. He is down right mean, disrespectful, and dishonest.
They gave me a price in an email. I drove 2 1/2 hrs to look at the vehicle, they explained their “pack” that is negotiable (According to them) for additional money and when it came to talk price, they insisted that I have to purchase their “Sakelaris pack” which included roadside help, PDR, nitro fill and some other things for an additional $1,600. They said they wouldn’t sell it for anything less after giving me a purchase price that was considerably lower.
My salesmen were very good and helpful, the desk manager took me for a fool, is seriously lacking any integrity and had a total disregard for my time.
Found a car they had advertised on Truecar.com for $4450. Called and asked if it was still available and they said yes. So we made an appointment and drove 2 1/2 hours to buy this car. When we get there they wouldn't unlock the car for us to look at. First we had to go inside and go over the pricing info. Turns out these shysters tack on $1695 for their SakPack protection plan and will not sell a vehicle without out. This was not disclosed on the truecar.com ad or on the phone when I called to check availability. The original price of the car was priced right according to Kelly Blue Book, but after the SakPack and paperwork fee the car ends up being $6345. Almost $2000 extra. I told them I'd give the original price but not any extra. Was told that that would eat into their profits because it's a package that has already been added to the car. This was the biggest load of crap that I have ever heard out of a dealer. It's not a bolt on accessory, how can it already be added without the new owners information?The dealer and salesmen are hoping most people are too dumb and fall for this scam. We said no thanks, drove to Springfield and found a better car and a better dealer.
this customer was contacted and given an apology as per his request Tell us why here...
Complaint: ***
I am rejecting this response because: Their response is a strait up lie! Not one person from this dealership has contacted me since we walked out their door.
Sincerely
The internet price was $5999, but in person they gave me a price of almost $10,000. When I questioned them about this they told me that I should have told them the price I saw online. I laughed all the way out the door. This place is a joke. The manager Frank is a ***. Buyers beware. I also reported this placed to the *** for suspected fraud!
The listing price was 25999. Wanted to do a trade but given a low ball offer so we walked out. Called the following week to discuss price. We told them again what we wanted for our trade in. Ended up walking away. They called 10 minutes later saying they would do the deal. Went back to sign papers and they put down a list price of 28000. We questioned them as that was not the deal. The salesperson informed us it was the 1695 SakPack warranty. This was optional in beginning discussions but was told it could not change. We left after that. Very dishonest behavior. The extra they decided to give us for trade was just tacked on to the sales price with the no longer optional warranty. This is horrible business. I will never go there again and warn others the same. Their motto is “We will give the shirt off our backs” Well not till they try to take yours first!
I went to look at a used truck, listed at 7999. The vehicle looked and drove great. The salesman said the price was 9800. I wished him luck and left. Ten minutes later my cellphone rang. Salesman said they would sell the truck for the listed price! I said no, I’m going to look at a different truck elsewhere. He wanted to know what, and where! Then he asked if I would agree to purchase for the listed price. I declined. I feel no need to do business with criminals.
I bought a 2019 Hyundai Tuscon from this dealership. I had the car about 60 days. I had not even made the first payment on it yet. Nor had any service been done since it wasn't time to do so. While driving to work one morning, approximately 10 miles from my house, the engine light blinked then came on while the engine made a terrible knocking noise. I had it towed to this dealership per my warranty with them. After they looked at my car, the general manager, ***, determined it has been vandalized. There is no way for anyone to get under my car to vandalize it. The oil plug had not been properly tightened the last time the oil was changed. *** was uncooperative during the whole process and would not let my husband talk to him about any other possibility. I contacted the owner of the dealership, ***, and got no response from him.
The complaint is completely unwarranted and unjustified. This lady purchased a vehicle from us and had possession of it for over 60 days. The oil pan drain plug had fallen out of her vehicle. In order for this to even happen, it would have to be extremely loose and would have been leaking oil. The car was found on the side of the road and I believe her vehicle was vandalized and she should consider filing a claim with her insurance company. You did mention to me that your vehicle was not leaking oil while in front of your house, so the oil pan was not missing at that time.
Complaint: ***
I am rejecting this response because: Firstly, my car was not "found on the side of the road". I had it in my possession until it leaked all the oil out and I had to call for it to be towed. Next, there was actually oil in my driveway from that morning that was not seen because it was dark when I left my house. Lastly, the oil plug was loose and was leaking and the only way it could have gotten that way is from negligence during the last oil change which was done by this dealership. An honorable, trustworthy dealership would accept responsibility for the mistake and make it right.
Sincerely
The 2019 Camaro SS was listed for $32,000. Jimmy, the accountant explained in his text, which I still have, how fabulous the Sakelaris warranty was for tire , wheel, and interior, good at any Chevrolet dealer in the US and for only $1695. Now my car is at a Chevrolet dealer in Ames, Iowa with a blown tire and Sakelaris has no paperwork submitted for our warranty. It turns out he added the $1695 to the base price totaling $33,694 and never set us up for the warranty. I called and emailed and they have no record and cannot help me. I was ignorant in thinking that a dealership would ever cheat their customer.
This was not an offered warranty plan, this was a optional dealer package, which the consumer declined. We will reach out to the consumer to explain this information.
I purchased a vehicle from this dealer and was promised upon purchase that the rip in the headliner would be repaired. After numerous trips to the dealership for this and other issues the rip was repaired but in the process the drivers seat belt and the column on the drivers side window were broken. Upon contacting the dealership I was told they were no longer dealing with me unless I paid for repairs. I asked for the manager to call me to discuss this which he did not in a timely manner and had not during any of these problem they always transferred me to the service manager. I also contacted Steve Sakelaris whom also did not return my call. Since this was a safety issue I took the vehicle to another dealership to be repaired asap. This dealership confirmed that the damage was done while putting in the headliner, so I called Steve and the manager again asking to be reimbursed for the repairs. I finally heard from the manager who asked me to text a picture of the repair bill to the service manager which I did. I also mailed a copy of the bill to both the manager and Steve. I have followed up with each of them several times and of course had to leave messages and I have not heard back from anyone as of yet.
We have made every attempt to make this customer happy. We have had the vehicle back three times. I have had the headliner replaced twice at our expense. We left her a vehicle to drive. I've spent $1500 on the vehicle. We believe we have acted in good faith and will not be replacing any other headliner or reimbursing her.
Internet price was $8999 advertised on website. Purchased for $9380.00. Finance guy flew threw paperwork. I should of being aware of what I was signing. I am pretty confident I intitialed for $9210 sale price. Contacted them after going to get licenses on the car to review paperwork. Would recommend checking everything before purchasing.
Very friendly and helpful staff in all departments of dealership Mr. Frosch is making a big difference here for the good and I am excited to continue my business with these guys in the future.
I received a mailing from this dealership that offered a chance to win several prizes. I pulled the tabs and had won the TV they were offering. On June 24, 2019, I called and gave them the number on the card and I explained that I was borrowing a friend's car to get the TV and nobody said anything. I drove about 45 minutes to the dealership to claim my prize. Upon arrival I was informed that I had not won the TV but instead won two days, three nights free stay. They then said they had ran out of those and would have to mail it to me. I explained that the mailer clearly showed I won the TV and they said that I did not and became very defensive. They took the mailer from me and would not return it. A couple days ago I received a letter from the dealership that included the details of the two day and three night stay. The offer would require me to pay $15 processing fee, $50 deposit fee and all taxes to the hotel. I also have to complete a form, mail it in, wait thirty days and then receive something that tells me when I can use it. This is not a free prize if I have to pay $100 or more. I believe this is false advertising.
I will contact the consumer directly to resolve his complaint.
Complaint: ***
I am rejecting this response because: I have not heard from the company.
Sincerely
we need the customer contact info in order to contact customer
Complaint: ***
I am rejecting this response because: The owner said he would call me back and never has bothered too.
Sincerely
Last week this company had a promotional sale. They guaranteed $3000 on a trade in. I brought in my vehicle and they offered me $1000 for my trade and they didn't disclose the details for the deal. They told me at the dealership that my car payment would be $535/month. Then I received information from Central Bank and they stated I would only have to pay $331/month. I felt mislead by this company. I was only shown one car. I will never do business with this dealership again.
Received a mailing for a prize cash game from Sakelaris GMC Lebanon, Mo. Opened the game card had a win . Followed instructions on mailing and called *** and gave confirmation number on mailing and was told it was a winner as appeared on game card to be a 60'' 4K Ultra HD Smart TV. Set up an appointment for 6-18-2019 2:30 PM. Upon arrival presented mailing and game card and promptly was told it was not a winner but could enter for a car. According to the person spoke to about the game card being a winner then an employee stating it was not. This is False advertising.
My sincerest apologies to this customer. If the customer has the winning game card that was discussed in the original complaint, that customer can bring the winning game card to the dealership and redeem it for the tv that was originally confirmed as a winning prize. If the customer would like to schedule a time to pick up the tv at the dealership, I would be more than happy to do so. My phone number at the dealership is ***.
I purchased a 2017 Buick Regal less than a month ago. After returning home and reviewing the paperwork I noticed charges for items I did not need or was told about. There is a charge of $3995 for an Extra Vehicle Service Contract and $695 Limited Maintenance Plan. The Regal is still under manufacture's warranty and I have been contacting you about a refund of these unnecessary charges.
we cancelled MRS *** extra warranties and the documentation was previously faxed over to you guys
Complaint: ***
I am rejecting this response because:
I have not received a refund for the warranty or maintenance policies.
Sincerely
the customer will not recieve a refund from us here at the dealership we are requird by the lender to forward the refund to the lender and the lender will give the refund to to the customerTell us why here...
Vehicle was to be serviced for a belt to be replaced from car running hot and the signal lights to work. We were told by sales man that the vehicle would have everything fixed when we pick it up. They said they put on a new belt,pump and battery in. Went to get vehicle, once it was crunk up and cut off, the fan remained on, it did not do that before being turned in, the signal lights still do not work. They said they would fix lights. Left vehicle, they had vehicle for a month, went to see what was taking so long, The original sale man was no longer there they said they would not fix my vehicle, so we drove vehicle home. The trunk do not open, the fan still comes on, the signal lights still do not work and it ran hot again.
To whom it may concern,The following is our response to *** complaint ***
Our service department was contactedby***, stating he needed us to install and reprogram a BCM (body control module) in addition, he needed a rear view mirror repaired, and his brakes checked. An appointment was set up. *** called an hour later and stated heis unable to drive the car since it is now overheating, and will need to have it towed to us. When the vehicle arrived ourmaster mechanic *** found the water pump belt has broken, the water pump and cam pulley was seized in addition to the belt tensioner. The cam pulley on this vehicle was seized and not replaced, because trying to remove it would likely damage the cam. *** was contacted and informed of what was needed and agreed to the repairs.His brakes were checked and tested to be normal. Once the water pump belt, pulley, and tensioner were replaced. The mechanic wasn't able to start the car and found the battery to be bad, and needed to be replaced before additional diagnostics could be performed. The rear view mirror was found to have a broken base and would need to be replaced, we did not replace the mirror. Our mechanicthen replaced the customer supplied BCM, once the BCM was installed he attempted to reprogram the BCM as it is necessary, using factory software we provided as default for the BCM from .*** vehicle would not accept the software download, multiple systemshorts, and bad ground messages were observed. Our mechanic then performed a visual inspection of the vehicles wiring and control panels looking for abnormalities. Our mechanic found the vehicles stereosystem was wired incorrectly, it was spliced into the vehicles wiring harness bypassing the factory provided connectors and terminals. He also found multipleaftermarket (non-Cadillac) electrical devices that were installed by splicing into the factory wire harness by peeling the protective coating away, wrapping the device wires by tapping them together.At thispoint, our mechanic could only assume this was why the customer provided part wouldn'taccept the factory software download and concluded his diagnosis.*** our service writer was informed of the status of *** vehicle and shecalled him. *** informed *** we wouldn't be able to do any more work on his vehicle until the aftermarket electrical devices spliced into the vehicles wiring were removed and or installed correctly, and there would be no guaranteethat would be all that's needed.*** became upset, using an inappropriate tone and foul language, he demanded we fix his vehicle issues and hung up on her. A few hours later *** showed up at the dealership service department demanding to speak to the mechanic working on his vehicle. *** tried to get *** to wait at the service desk while she went into the service area to ask *** for assistance, *** followed her into the service area, *** asked him to stay calm and please return to the service desk, he refused and continued thru the service area yelling for the *** working on his car.*** stopped what he was doing when he heard *** yelling as he walked up to his workstation. *** asked *** to please calm down and he would be more than happy to explain what he had found during his inspection of the car. After several minutes of *** yelling and cussing about how we are trying to increase his bill for nothing, *** was finally able to explain what he found, *** refused to accept this and argued with *** while yelling, using foul language and making physical gestures with his hand, arm and body as if he was going to strike ***, after several minutes of trying to explain and answer *** questions, *** said he gave up and walked away and continued his work in progress on another vehicle.*** left the shop cussing and making threats of a lawsuit as he paid for part of his bill and eventually left the building.I was informed about this incident after it happened and *** had left the property. After talking to all employees involved, I had his vehicle removed from the shop. *** was instructed to call *** and let him know we have done all we can do with his vehicle, and he will need to make arrangements with another shop for remaining repairs.As General Manager it's my responsibility to keep our employees and customers safe and out of harm's way. I feel every effort to help *** was made by my staff, hence my decision for *** to take his vehicle elsewhere.The following day I received a call from ***, he tried to explain to me how we are wrong, and by refusing to complete all the requested repairs was unprofessional. He had a very hard time articulating what he trying to say, he sounded medicated or drunk to me. He requested a meeting with me, and I agreed as long as he didn't come into the dealership as he did the day before, I told him, if he is civil and could control himself, I would hear him out.*** showed up with the same attitude and tone he left with the day before. I tried to explain everything *** found and what we did with his car, he wouldn't listen and refused myexplanation of services performed, he became angry, started yelling and cussing at me, just as he did with my service staff. I requested him to remain calm, he just kept getting louder and louder. At this point, I had only one choice and asked him to leave, pay the balance of his bill for work performed and take his vehicle off the property.A few days later, I received a call from ***, she asked for an explanation of services performed and I was able to explain to her without interruption, everything that took place, including her husbands' behavior.Now, as far as the items the *** are claiming we broke and or no longer work, are all items that communicate thru the vehicles BCM and will not work until the BCM software is downloaded. As I mentioned earlier the multiple wiring splices and aftermarket (non-Cadillac) related components installed on the vehicle impeded us from completing the customers' request.We take pride in our work and remain true professionals even in unfortunates circumstances like this. We have an outstanding reputation and a customer satisfaction rating that exceeds the expectations of the factory, and most importantly the community of customers we serve.*** was charged $1147.87 parts and labor for the work performed, nothing more. The *** were not charged for everything we diagnosed needing repair or requested to repair. *** physical and verbal threats stopped us from doing additional work to his vehicle and yes unfortunately with a new unprogrammed BCM installed, it may seem to have additional issues until it is programmed with software.We would have been more than happy to help the *** with the issues they were experiencing with their car. However, the safety of customers present and dealership employees is more important to us.We consider this matter closed and wish the *** the very best.Thank You,***General Manager***Store ***Fax ***Buick ***ReplyForwardReplyForward
To whom it may concern,The following is our response to *** complaint ***Our service department was contactedby***, stating he needed us to install and reprogram a BCM (body control module) in addition, he needed a rear view mirror repaired, and his brakes checked. An appointment was set up. *** called an hour later and stated heis unable to drive the car since it is now overheating, and will need to have it towed to us. When the vehicle arrived ourmaster mechanic *** found the water pump belt has broken, the water pump and cam pulley was seized in addition to the belt tensioner. The cam pulley on this vehicle was seized and not replaced, because trying to remove it would likely damage the cam. *** was contacted and informed of what was needed and agreed to the repairs.His brakes were checked and tested to be normal. Once the water pump belt, pulley, and tensioner were replaced. The mechanic wasn't able to start the car and found the battery to be bad, and needed to be replaced before additional diagnostics could be performed. The rear view mirror was found to have a broken base and would need to be replaced, we did not replace the mirror. Our mechanicthen replaced the customer supplied BCM, once the BCM was installed he attempted to reprogram the BCM as it is necessary, using factory software we provided as default for the BCM from GM.*** vehicle would not accept the software download, multiple systemshorts, and bad ground messages were observed. Our mechanic then performed a visual inspection of the vehicles wiring and control panels looking for abnormalities. Our mechanic found the vehicles stereosystem was wired incorrectly, it was spliced into the vehicles wiring harness bypassing the factory provided connectors and terminals. He also found multipleaftermarket (non-Cadillac) electrical devices that were installed by splicing into the factory wire harness by peeling the protective coating away, wrapping the device wires by tapping them together.At thispoint, our mechanic could only assume this was why the customer provided part wouldn'taccept the factory software download and concluded his diagnosis.*** our service writer was informed of the status of *** vehicle and shecalled him. *** informed *** we wouldn't be able to do any more work on his vehicle until the aftermarket electrical devices spliced into the vehicles wiring were removed and or installed correctly, and there would be no guaranteethat would be all that'sneeded.*** became upset, using an inappropriate tone and foul language, he demanded we fix his vehicle issues and hung up on her. A few hours later *** showed up at the dealership service department demanding to speak to the mechanic working on his vehicle. *** tried to get *** to wait at the service desk while she went into the service area to ask *** for assistance, *** followed her into the service area, *** asked him to stay calm and please return to the service desk, he refused and continued thru the service area yelling for the SOB working on his car.*** stopped what he was doing when he heard *** yelling as he walked up to his workstation. *** asked *** to please calm down and he would be more than happy to explain what he had found during his inspection of the car. After several minutes of *** yelling and cussing about how we are trying to increase his bill for nothing, *** was finally able to explain what he found, *** refused to accept this and argued with *** while yelling, using foul language and making physical gestures with his hand, arm and body as if he was going to strike ***, after several minutes of trying to explain and answer *** questions, *** said he gave up and walked away and continued his work in progress on another vehicle.*** left the shop cussing and making threats of a lawsuit as he paid for part of his bill and eventually left the building.I was informed about this incident after it happened and *** had left the property. After talking to all employees involved, I had his vehicle removed from the shop. *** was instructed to call *** and let him know we have done all we can do with his vehicle, and he will need to make arrangements with another shop for remaining repairs.As General Manager it's my responsibility to keep our employees and customers safe and out of harm's way. I feel every effort to help *** was made by my staff, hence my decision for *** to take his vehicle elsewhere.The following day I received a call from Mr. McCoy, he tried to explain to me how we are wrong, and by refusing to complete all the requested repairs was unprofessional. He had a very hard time articulating what he trying to say, he sounded medicated or drunk to me. He requested a meeting with me, and I agreed as long as he didn't come into the dealership as he did the day before, I told him, if he is civil and could control himself, I would hear him out.*** showed up with the same attitude and tone he left with the day before. I tried to explain everything *** found and what we did with his car, he wouldn't listen and refused myexplanation of services performed, he became angry, started yelling and cussing at me, just as he did with my service staff. I requested him to remain calm, he just kept getting louder and louder. At this point, I had only one choice and asked him to leave, pay the balance of his bill for work performed and take his vehicle off the property.A few days later, I received a call from ***, she asked for an explanation of services performed and I was able to explain to her without interruption, everything that took place, including her husbands' behavior.Now, as far as the items the *** are claiming we broke and or no longer work, are all items that communicate thru the vehicles BCM and will not work until the BCM software is downloaded. As I mentioned earlier the multiple wiring splices and aftermarket (non-Cadillac) related components installed on the vehicle impeded us from completing the customers' request.We take pride in our work and remain true professionals even in unfortunates circumstances like this. We have an outstanding reputation and a customer satisfaction rating that exceeds the expectations of the factory, and most importantly the community of customers we serve.*** was charged $1147.87 parts and labor for the work performed, nothing more. The *** were not charged for everything we diagnosed needing repair or requested to repair. *** physical and verbal threats stopped us from doing additional work to his vehicle and yes unfortunately with a new unprogrammed BCM installed, it may seem to have additional issues until it is programmed with software.We would have been more than happy to help the *** with the issues they were experiencing with their car. However, the safety of customers present and dealership employees is more important to us.We consider this matter closed and wish the *** the very best.Thank You,***General Manager***Store ***Fax ***ReplyForward
I am not satisfied with this do they have commercial insurance to cover fixing my vehicle the valet was working when It was towed to them the radiator fan would not continue to run once it was shut off before it was towed to them they messed up more than they fixed.if this is not resolved I would just have to go to court.
Sincerely