Saks Off Fifth

We didn't received item we ordered, we shipped back the wrong item but didn't receive the refund and been charged twice
We ordered an item on 12/09/for $After a month, we received a wrong itemWe contacted customer serice but didn't got any replyThere was no human customer service we can found so we tried to dispute the charge through credit card companyHowever, the credit card company said we still received something so the charge cannot be back and we still need to talk to the saks's customer serviceAfter almost a year, we finally found a customer serice to ask fedex to pick up the wrong itemAnother month later, the tracking info showed the wrong item was delivered back to saksWe still didn't recieve the refund backA month ago, we found there is a double charge! We just called saks and they told me that it is the credit card company that stopped the refund processBut when I called the credit card company and they told me that the dispute closed and I may ne

Advertisement and bad customer service
Ordered Calvin Klein suit online size SWebsite does not list pants size on main pageOn size guide the pants size Is I ordered and the pants size received were Contacted them for the first time to address issue, the customer service representative informed me that he would contact the warehouse about the issue and call me back with solutiondays later no call, so I called and new representative told me that no answer have been received yet but in more business day I Would get a callbusiness days later no call, so I call again and talk to another representative that tells me nothing can be done since they don't have the next size pants but when checked online the size is availableShe does not know anything about product since she tells me if ordering a 38S suit I should get a SMALLER pants which makes NO SENSEI ask for the supervisor, wait minutes on holdSupervisor tells me nothing he can do, I should have ord