Sakura Martial Arts Supplies

I ordered from this company once before and although they were slow about delivering, I finally got my items. I ordered some equipment October 26, 2023, as of this complaint, it is January 29, 2024. they have not responded to several emails or telephone calls. I will definitely not be using this company again and I recommend that you don't either.

Analogous to all the others ripped me off, first sent a Dogi with two different sized top and bottom both severely undersized and size tagged wrong, took 3 months to get it, then called me a lier saying the measurements where correct without seeing Dogi, threatened me after a bad review, then rescinded saying to return it at my cost, sent it back ( registered) called me a lier again, then rescinded again without apology, offered new Dogi size larger than what I ordered never mailed 4+ months since last communication, a year since initial purchase, I've researched the company and the owner appears to be a teacher in community schools in a major metro area and a martial arts school operator, I know his name and am persueing an investigating by the Post Master of Clawson Michigan for mail fraud. DO NOT DO BUISNESS WITH MATTHEW / SAKURA.

I order 3 items from this company and they are so full of it its been over two weeks now and still haven't gotten my order I attempted to get a hold of some one no answer or even have the courage to contact me back via email or telephone if I would have know that they would take this long I wouldn't have purchase anything from them its ridiculous the the obstacles you have to jump through just to get in contact with some one from this company. the pandemic is over there should be no reason why its taking forever to receive anything from this company that take longer than a month to receive or get an update on

I have been a customer of Sakura since 2015 and the only issues I had was that it took a long time for my items to be received. I placed an order on December 9, 2022. I received an order confirmation that same day stating they are experiencing long processing times due to the busy time of the year wich is understandable. It also stated that my card wouldn't be charged until my order is processed and ready to ship. My card was charged on December 10, 2022. It is now March 2, 2023 and I have received my items nor a refund. Not even an email with shipping details. I have sent multiple emails and left many voice-mail messages with no response. I will NOT be ordering from them again and I do not recommend Sakura for your martial arts supplies.

They said they won’t charge your credit card until the item is shipped. This is a lie. I was charged and 2 months later still have not received my order. They do not answer their phone and the voicemail is full and they do not respond to emails. Don’t waste your money and get scammed like I did.

I placed an order for dobok pants for a plus sized member of my dojang on 8 August 2022. I was advised that I would have to wait for an invoice, and shipping within 2 weeks of ordering the custom pants. I waited until 20 August 2022 for contact from Sakura Martial Arts Supplies, and had to follow up with customer service to have the invoice issued, which I paid immediately.

I waited for 2 weeks without any shipping details, and followed up. Customer service said that my order would be shipped later that week. On 3 September 2022, I was advised without warning or with explanation that my order had been canceled; however, Sakura Martial Arts Supplies still have not issued a refund for my shipping fees, and will not answer my emails requesting support.

I suspect that this business is a scam because they have kept my shipping cost after canceling my order without warning, and have removed the item from their website immediately after this action. If zero stars was an option, I would have picked that!

We were only able to procure one of the items on the order The others are all back ordered, and the promise dates continually slipped, so we do not know when they will come in We shipped the one item and refunded the restWe are sorry about the length of time and the inconvenience

The item that was ordered is not available and is not actively listed on our site The only way it can be found is through a web search We refunded the money and canceled the order on July

We were only able to procure one of the items on the order.  The others are all back ordered, and the promise dates continually slipped, so we do not know when they will come in.  We shipped the one item and refunded the rest. We are sorry about the length of time and the inconvenience.

Good evening, Not all items were in stock and our delivery from our manufacturer was delayed. We expect to be able to send your order by the 14th at the latest.  We apologize for the delay and will provide tracking information as soon as we have it. Sincerely, Sakura Supply...

Companywww.sakuramartialarts.com