Sal-Dan Developments Limited

Revdex.com:At this time, I have not been contacted by Landauer Medstar regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Landauer Medstar regarding complaint ID [redacted]
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Landauer Medstar regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Landauer Metropolitan Home Health Care regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:I have finally come to a resolution with the business directly  that results in a resolution that results in a resolution.  I received a refund. Reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] 
[redacted]...

[redacted]Great News ! Matter resolved !the business has recently replied, & the Weal Chair was exchanged  w. a new onethanks for your help,   
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Landauer Medstar regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Monies refunded to patient. Apologies made to family over the handling of the account.

Due to HIPPA law, there is some patient information we are not allowed to include in this response  as we do not have a written waiver form from the patient to include in this response. As courtesy please be sure to omit the patients insurance ID# as it is related to the patients Social...

Security number.  Please be advised we received a wheelchair order from Visiting Nurses Service on September [redacted], 2014 and December [redacted],2014. The request consisted of an intake with the patients, name address, phone number and a request for equipment. The request was not signed by a physicia.   In order to bill the patient’s insurance, we have to provide supporting documenation from the physician prior to dispensing any equipment, as it is an Insurance requirement.  Since the patient is on VNS service, the nurse who put in the request for the equipment would need to inform the doctor (the prescriber) so that the doctor can submit necessary documentation. The wheelchair requirements for medicare are attached for your review.The doctor (the prescriber) information provided to Landauer Medstar was Dr. Anwar A[redacted], [redacted] **, phone number [redacted]. As the request came over with no supporting documentation, Landauer Medstar made five attempts, as courtesy to obtain paperwork from the doctor. The dates of submission and contact are as follows:9/**/14, 9/**/14, 9/**/14, 12/**/14, 12/**/14,12/**/14.  Each fax and phone call resulted in no response from the doctor. Patient was informed that Dr. A[redacted] had not submitted the documentation, and that we've made several attempts and suggested maybe the patient or patient family member can reach out to the doctor and ask him to provide the prescription and supporting documentation to us. On July **, 2015 Landauer Medstar received a prescription from Dr. A[redacted],  but no chart notes were provided which is a requirement for the patients insurance. As of the time of this response we received the chart notes to support the need for the wheelchair. The family will be contacted to schedule, and delivery will be made of the wheelchair. We apologize for any inconvenience this has caused. Please understand that without supporting documentation to bill the insurance after delivery is made, we would be denied, and we would be have to pick up the chair. If the prescriber, which in this case is the physician, is unable to provide us with documentation, we would be unable to dispense the order. Thank you

Revdex.com:At this time, my complaint, ID [redacted] regarding [redacted] has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Landauer Medstar regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Landauer M[redacted] contacted me to tell me how much money is owed on my wheelchair.  The person I spoke to knew nothing about my complaint...

or that you had contacted them.  She told me to send her all the paperwork regarding the complaint (which I did).  I will let you know if the issue is resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. THE WHEELCHAIR WAS DELIEVERED ON SATURDAY AUGUST **, 2015 AT 4PM.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Landauer Medstar regarding complaint ID [redacted].Sincerely,
[redacted]

Item was exchanged. Family satisfied.