Sal Magdaleno Landscaping

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Contact Name and Title: IMELDA [redacted] Contact Phone: [redacted] Contact Email: IME_ [redacted] @YAHOO.COM Mrs[redacted] never called the day her bushes where trimmed to ask why where her bushes being trimmed never did she call or leave a msg calls are transfer to my cell phone to ask why they where being trimmed or to complaint supposedly guy did a bad job trimming her bushes she never contact me that day at all until she received a bill for $a few days later thats when she calls leaves a msg about it she gets a return phone call back I try explaining to her reason bushes where trimmed was they where overgrown needed to be trimmed cause she could get a ticket from the village off skokie she hired us for landscaping services and thats what we provided to her she was ok with her bushes being trimmed until she received a bill then she says jobs was no good doesn't want to pay when the worker was there her husband came outside talk to the worker ask him what he was doing there he said am here doing what I was asked to do at that moment he could have stop the worker told him he never asked for that services but they let him do it and never stopped him or called my office at all to ask or to complaint until they received a bill Mrs.Angela said she thought it was going to be free job was done she needs to pay for the services that was provided to her she wants to get off from our contact she can after she pays the$for bush trimming she was very rude and she try changing her story two times with says to me am full of st hang the phone on me I try calling her apologized to her try talking to her again and she hang up wouldn't answer after that am sorry but I am not going to give her something free when she never stopped my worker or called that day to complaint about it thank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The service was 3/done when we saw them doing itIt was reall early on a Saturday morningI intended to call that Monday as I never get any answers when I call directly I figured they wouldnt be there on SaturdayThe service wasnt authorizedIf we were to be fined from the village, that's our problemThey were hired for lawn maintenance not tree or bush trimmingHad they called to ask if we wanted this service or said "hey..the village will fine you...." this could've been avoidedMy conyract says I agree to pay for grass cutting onlyIts frustrating that they assume I will pay for a service they were NOT authorized to do! Final Business Response / [redacted] (4000, 10, 2015/07/16) */ Mrs[redacted] says she never gets any respond that's a lie cause every time she's called I have return a phone call back to her so that's not true her husband could have stop the worker not let him finish the job told him there he wasn't doing a good job but he let him finish never called to complain Saturday Sunday or Monday for one whole week Mrs[redacted] never try to contact me or left any msg what so ever until she received the bill she called and left a msg which that same day I return her phone called never answered and left her a voice mail next day she called again and I spoke to her not going to keep going back and worth about what happened this could have been avoid if they would have called me that same day when the worker was at the property I could have stopped him but they choose to let him finish and watch the worker do the job so she was ok with it until she gets a bill from our company that's when she decides to call and complain about the job a week later not acceptable if she wasn't happy with the job she should have called the same day and if nobody answer she shoulda have left a msg but she didn't if Mrs [redacted] wants to get out from our contact she needs to pay for the bush trimming cause I paid my worker for this already the job that was done at her property thank you

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: IMELDA [redacted]
Contact Phone: [redacted]
Contact Email: IME_[redacted]@YAHOO.COM
Mrs.[redacted] never called the day her bushes where trimmed to ask why where her bushes being trimmed never did she call or leave a...

msg calls are transfer to my cell phone to ask why they where being trimmed or to complaint supposedly guy did a bad job trimming her bushes she never contact me that day at all until she received a bill for $135 a few days later thats when she calls leaves a msg about it she gets a return phone call back I try explaining to her reason bushes where trimmed was they where overgrown needed to be trimmed cause she could get a ticket from the village off skokie she hired us for landscaping services and thats what we provided to her she was ok with her bushes being trimmed until she received a bill then she says jobs was no good doesn't want to pay when the worker was there her husband came outside talk to the worker ask him what he was doing there he said am here doing what I was asked to do at that moment he could have stop the worker told him he never asked for that services but they let him do it and never stopped him or called my office at all to ask or to complaint until they received a bill Mrs.Angela said she thought it was going to be free job was done she needs to pay for the services that was provided to her she wants to get off from our contact she can after she pays the$135 for bush trimming she was very rude and she try changing her story two times with says to me am full of st hang the phone on me I try calling her apologized to her try talking to her again and she hang up wouldn't answer after that am sorry but I am not going to give her something free when she never stopped my worker or called that day to complaint about it thank you
Initial Consumer Rebuttal /* (3000, 8, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The service was 3/4 done when we saw them doing it. It was reall early on a Saturday morning. I intended to call that Monday as I never get any answers when I call directly I figured they wouldnt be there on Saturday. The service wasnt authorized. If we were to be fined from the village, that's our problem. They were hired for lawn maintenance not tree or bush trimming. Had they called to ask if we wanted this service or said "hey..the village will fine you...." this could've been avoided. My conyract says I agree to pay for grass cutting only. Its frustrating that they assume I will pay for a service they were NOT authorized to do!
Final Business Response /* (4000, 10, 2015/07/16) */
Mrs.[redacted] says she never gets any respond that's a lie cause every time she's called I have return a phone call back to her so that's not true her husband could have stop the worker not let him finish the job told him there he wasn't doing a good job but he let him finish never called to complain Saturday Sunday or Monday for one whole week Mrs.[redacted] never try to contact me or left any msg what so ever until she received the bill she called and left a msg which that same day I return her phone called never answered and left her a voice mail next day she called again and I spoke to her not going to keep going back and worth about what happened this could have been avoid if they would have called me that same day when the worker was at the property I could have stopped him but they choose to let him finish and watch the worker do the job so she was ok with it until she gets a bill from our company that's when she decides to call and complain about the job a week later not acceptable if she wasn't happy with the job she should have called the same day and if nobody answer she shoulda have left a msg but she didn't if Mrs .[redacted] wants to get out from our contact she needs to pay for the bush trimming cause I paid my worker for this already the job that was done at her property thank you