Salad Master

I am so disappointed with this company. They came to our house in the Philippines and demonstrated their product to my 82 yr old mother who does not even d. In short they coerced my mom to buy the product by leaving their goods. Days after the sales person came back to our house and billed my mom a huge amount of money. They never explained to her return policy for the product thus day after they returned and made my mom pay for the price in a huge amount and even threatened to get my husband in trouble at the local government office for stopping them from threatening my mom to force her to pay for a full set of cook ware. They made my mom pay $1,200.00 my mother to return all the product they forced her to buy but instead they made her pay for the one pc item worth 60,000 pesos . THIS COMPANY IS A RIP OFF. THIS COMPANY HARASSED MY 82 Yr OLD MOM TO BUY COOKWARE SHE DOES NOT NEED AND WILL NEVER USE. I WILL FOR SURE WILL MAKE ALL EFFORT TO SPREAD ON LINE HOW THIS. SALAD MASTER COMPANY VICTIMIZED OR COERCED MY MOM TO BUY A COOW WARE SHE DOES NOT NEED NOR WILL SHE EVER USE. DONT BUY THIS PRODUCT. THIS IS A RIP OFF AND A FRAUDULENT BUSINESS ENTICING OLD PEOPLE THEY VICTIMIZED THRU FLOWERY SALES TALK. WHO EVER DID THIS TO MY MOM I HOPE YOU CARRY THE GUILT FOR RIPPING HER OFF. WHY KIND OF COMPANY IS THIS... NO INTEGRITY. I gave it 1 start It should have been ZERO

Review: Family member purchased the Saladmaster essential set HS on July 6, 2013. They give you three days to cancel the order but your product does not get to you until 2 weeks later. During this three day period according to the customer service rep in [redacted] Tx you are suppose to make your mind up on a product you dont have or own in your possession whether you want it or not. Once the product was received, according to the demonstration that was given at [redacted] of [redacted] where it was used to promote this product, the pans that are supposed to be for the use of Cancer patients and Diabetic patients cooks the food without oil or water in a pressure style pan. The consultant cooked the food and then wiped the pan and everyone was mesmerized. That is what was presented. Once these 4000 pans were received, out of the cancellation time frame according to the print on the agreement, the pans did not cook the same. They burned with everything that was put in it. even water. My family member complained and complained to this business. They sent out the same represtative consultant and some other lady she claimed was her mother to cook in the pans. Now not only are you insulting intelligence and trying to make it seem as if we have no knowledge on how to work a pressurized cooking pan and also make it seem as if we dont know what we are doing. This lady cooked potatoes, steak, and cabbage. The pans BURNED!!! Just like they had been burning the whole time. She stood there and scrubbed and scrubbed these pots and pans for over 10 minutes. Then she pulled out this Ajax powder and a scrubbing sponge. Then she pulled out this spatula that she had to scrape the bottom of the pan and get the char off from where the pan burned. These pans do not work. This company is a hoax. They are misleading from their so called waranty of replacing knobs and handles on a pot only, not repairing anything for these expensive pans but also to the cancellation policy which is another hoax and the consultants that they send out who are only concerned about her commission rather than the quality and satisfaction of the product. If anyone that you know of tell them beware of this company. The owner doesnt try to solve the problem because she is too busy trying to keep her commission. These pans were a month old Aug 15, 2013 and it was the worse purchase in my life. This company uses the illness of people to lure you into buy a product that is misleading and misrepresented. WE WANT OUR MONEY BACK.Desired Settlement: We want our money back for buying this product pronto. There shouldn't be any more discussion or demonstrations or house calls. But just removed and replaced and refunded. When a consumer is not happy with the product, you cant force the consumer to keep something they do not want. That is illegal.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

**. [redacted] did not make herself present, available, or responsible during this entire situation. She states in her letter that she was going to absorb the cost when in fact she only came to that decision when the company was made aware that she did not take the proper steps or actions she was supposed to during the complaint time. She also as exaggerated the time frame of when the product was received and also has acted as if someone has threatened her. She refused to get back in contact in a timely manner and she has also avoided contact during the complaint and sent someone else to handles her business manner. If a complaint was issued initially, it should be up to the owner of the company to handle all negotiations and she has failed to do so. Since further actions have taken place, she now feels her business reputation is not in jeopardy and she has acted in that way. When the phone call was made by **. [redacted] who is [redacted]. [redacted]'s niece, **. [redacted] acted as if she had no knowledge of any product being unsatisfactory and went on explaining how she has been in business with Saladmaster for numerous of years. When **. [redacted] stated that **. [redacted] refused to make contact and sent a representative in place according to company policy she then stated that she did not have to be there and that she knew [redacted]. [redacted] was satisfied, but [redacted]. [redacted] had left messages and sent letters and they were not replied. When [redacted]. [redacted] then was questioned why can't she just refund the product since the customer was is not happy and the product is not holding up to its accountability she then said that due to the clause of the contract, she did not have to honor the customer's refund. Even though the customer received the product July 20, not July 7 as [redacted]. [redacted] has stated. Her information was relayed and this situation was not handled by her but by another associate in her business. Now because this is now public complaint she again refusing to deal with the complaint. She has now placed blame stating that someone's actions is causing her to not refund a customer that is unhappy. She has jumped around accepting responsibility and as a consumer the consumer is always right. In this case, [redacted]. [redacted] refuses to work with the consumer, has stretched this situation so she would not have to refund the consumer and has given every reason why she feels she is not at fault. The product is faulty, the consumer is not happy. Now the family who is very concerned because this company has taken advantage of an elderly person and now made them a victim. [redacted]. [redacted] has lost money, she has lost time, and in her condition has also lost faith in a company the made false advertisement stating their product would wipe clean not burn and not stick. This product has done all those things. Since it is about the product and consumer, [redacted]. [redacted] should be made accountable and handle the consumers complaint and needs. And it should have been done in a timely manner, but now it has again been stretched because she refuses and has created another reason why she feels as if she should not. Saladmaster is a household name and if a consumer who is not happy and satisfied, shouldn't their needs and solution be addressed? As a family member that is now stepping forward to resolve this situation, we want a solution. [redacted]. [redacted] should come and get her product that was falsely advertised and refund [redacted]. [redacted].

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

**. [redacted] has deliberately prolonged this situation. A proper letter was written by [redacted]. [redacted] and sent to the head office of Saladmaster in [redacted], Texas after the many phone calls, re-demonstration by an assigned sales person and not the owner, and all the complaints given to the Eat Smart Solutions franchise of Saladmaster in MD. [redacted]. [redacted] has again not agreed to the terms and has now caused a further public investigation that will take precedence by the family. We are all concerned that this company has now used the church, elderly people, and false advertisement as a platform to sell this product. This complaint was never dealt with properly by this franchised company and has not been dealt with in the manner that was given opportunity. Instead the business owner, **. [redacted] has chosen to create obstacles and excuses to not allow the product to be returned. In its warranty of Saladmaster, it is a limited warranty it only covers handles and knobs. It does not cover that the products thin stainless steel pots do not cook properly. This company has looked for every opportunity of refusal for refund. They sold the product and purposely delivered it two weeks after a three day window return notice. Then no followup occurred about this complaint until now since it is going public and the CEO wants to speak on behalf of her company for reputable purposes only. The avoidance and distance of the CEO until now and her actions have caused [redacted]. [redacted] to take further action and recovering her money. Let it be known that **. [redacted] has deliberately prolonged this situation, refused customers rights, and taken advantage of another client. After doing further investigations, [redacted]. [redacted] is not the only client that has had problems with this company. [redacted]. [redacted] is just the first to speak out about the problems and non resolutions that have occurred. The main office of Saladmaster will be contacted and will be made aware of how **. [redacted] has conducted her business and avoided refunding [redacted]. [redacted]. As the Revdex.com, if the customer has a problem then resolution should occur. **. [redacted] is determined to stand behind and hide these accusations as much as possible for her company. [redacted]. [redacted] is left with products that are faulty, falsely advertised, and again no refund because **. [redacted] has refused to oblige the customer. This is a major situation and now as the family moves forward, why is it so hard for **. [redacted] to refund [redacted]. [redacted]'s money? Why is she contesting this on every way possible if the customer has these complaints and these problems and have had these problems. This occurred in June and it is now October. We stand firm on our refund and return of these Saladmaster products. We also pose this question and statement, **. [redacted] is this is how business is conducted we will make sure that public is aware of how this was handled and where is the refund for [redacted]. [redacted]?

Regards,