Salas Brothers Funeral Chapel, Inc.

I received a phone call from the owner Mr*** *** on Monday letting me know that he had know idea what was going on until the letter from Revdex.com crossed his deskHe apologized and met me in Modesto and handed me a check for the 20% that I had asked forVery nice man, so the issue has been
resolvedThank you so much for your help

Review: On Thursday, January 9th, at 10:50 a.m., I called St. Josephs church to try to get ahold of [redacted]. He was not there, so I spoke to the secretary. I briefly explained the situation, and she checked the church calendar to see if there was something written for January 6th, the day of my mothers funeral. There was nothing written on the church calendar, but she said that sometimes funeral homes will call the [redacted]s directly.although she said they usually call the church. (This call lasted 8 minutes). At 11:01, I called [redacted] Bros. and spoke to [redacted] again. I began by asking him if they had called St. Josephs to arrange [redacted]s attendance at the funeral, or did they call him directly. [redacted] said that [redacted] had been contacted directly. He explained that Protestants usually contact their own priest or pastor themselves, but the Catholic Church does not like their members to call directly, because the church does not like to tell them they will be charged for the [redacted]s service. So the Catholic Church prefers to hear from the funeral home, instead of the family of the deceased. So I clarified that he had, indeed, called [redacted]. He said he had. I then asked him what the usual timeframe between the time families make arrangements with the funeral home and the day of the actual funeral. He agreed that the time frame is usually only 3 or 4 days. So I asked him if, since there was such a long span of 2 weeks in between arrangements and the actual funeral, if he had made a courtesy call to [redacted] prior to the funeral to make sure everything was in order. [redacted] was confused as to why I would suggest such a thing. I explained that many professional services make courtesy calls, such as dentists, doctors, even hairdressers. He said that none of his dentists, doctors, or even financial people call to remind him of any appointments.so that point was foreign to him. He asked why he would need to call [redacted] again, since everything had been confirmed (which, it turns out, was NOT confirmed) during their original (and only) phone call. I said that, since there was such a long period of time between this phone call and the actual funeral, wouldnt common sense tell you to verify everything. He replied that Wouldnt common sense tell [redacted] to attend the funeral he committed to? I told him that, according to my consultants, I should be compensated for more than the costs of printing and the [redacted], and that a 20 percent refund would be appropriate for my added anguish that I obviously experienced at a very emotional and difficult time for myself. He said that [redacted] Bros. would be refunding the cost of the printing and the [redacted], but then said it was the [redacted]s fault that he didnt show up. Again, I mentioned that [redacted] Bros. had an obligation, kind of as the Party Planner, to make sure all ducks were in a row for the event to run smoothly.like a project manager makes sure everyone is doing what they are supposed to be doing. He disagreed.it was [redacted]s fault. When I realized I wasnt getting anywhere with [redacted], I told him that I had wanted to contact him to come to an agreement, but it looked like the Revdex.com or Chamber of Commerce needed to be contacted. He asked if I was going to complain about the [redacted], too? And he suggested I contact the Bishop, too. He also mentioned that [redacted] Bros. will be changing their policy regarding contacting [redacted]s for Catholic customers. But he had nothing more to say to me, so he said he would have the owner of [redacted] Bros. call me. I gave him my home phone number. (This call lasted 11 minutes). At 11:57, I contacted [redacted]. When he didnt show up at the funeral, he said that someone from the funeral had called him and asked him where he was. He had been at home in Ceres, eating lunch. When they told him he was supposed to be at Macon Fernens funeral, he said he didnt know. Then he looked at his calendar to see if anything was there, which he did again while I was talking to him. He saw that he had written on January 6th Lakewood Fernen HOLD on his calendar. He explained to me that this indicated [redacted] Bros. had asked him to hold January 6, in case that date worked out with Macons family. He said that [redacted] Bros. never called back to confirm or to give him a time for the funeral. So when they called him during lunch on January 6th to find out where he was, he did not know he was supposed to be anywhere.[redacted] Bros. hadnt even given him a time to be anywhere because [redacted] Bros. hadnt actually confirmed it. It was the next day that [redacted] called me and left a message clarifying, once again, that I was being reimbursed for the printing and the [redacted]. There was no mention of anything else. And the owner did not call me. On Saturday, January 11, I called [redacted] Bros. to speak with the owner. I was told that [redacted] wasnt there. I said I wanted to speak with the OWNER. The lady said that she would have [redacted] call me. I said she could tell whoever she wanted, but I told her I wanted to speak with the owner.The owner, Ron [redacted], contacted me on my cellphone on February 2, 2014. He apologized for what happened, said he would call [redacted] and talk to [redacted], and see if they could come up with a solution to the problem, and that they would be cutting me a check for the printing error and for the cost of the [redacted] and that he would call me back. I told him that I did not believe that simply compensating me for those costs was fair, being as my Mother paid for services that were never rendered. He asked me what I felt fair compensation would be, and I replied 20% of amount paid would be satisfactory. Then I told him I expected to hear from him sooner, rather than later. Since then, I have received absolutely no communication whatsoever.Desired Settlement: I would like 20% of what my mother originally paid to [redacted] Brothers.

Consumer

Response:

I received a phone call from the owner Mr. [redacted] on Monday letting me know that he had know idea what was going on until the letter from Revdex.com crossed his desk. He apologized and met me in Modesto and handed me a check for the 20% that I had asked for. Very nice man, so the issue has been resolved. Thank you so much for your help.