Salco Property Management

Complaint was resolved and consumer has product.There was a balance owed on ring. We do not deliver merchandise that hasn't been fully paid for.Once balance was paid, we shipped merchandise directly to consumers work address.Customer has confirmed receipt of merchandise to us.

      I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.To make this perfectly clear we would not be having this problem if SALCO provided an accurate accounting of expenses and charges and returned my property. I do not have the capacity to attach everything that was sent to [redacted] as I would like to as evidence that Mr. [redacted] was the one that breached the contract (attached).No one has breached a contract. The arrangement was terminated and we should have been in the process of sorting out final settlement.In spite of SELCOs assertion that I “put a lot of time and effort into avoiding paying my bills” I have somehow managed to go 67 years without someone accusing me of not paying my bills. SALCO's presumptuous opinions as to my intent and motivation are both unprecedented and unsupported by the facts.On February 6, 2014, when his January report was emailed to him, a check request was made in order to pay all outstanding debts for the property as the money Mr. [redacted] gave to me thus far paid for one mopnth's of online advertising and barely a little more.I gave SALCO what they determined to be the right initial balance for the account. Whatever amount they recommended would have been paid. I erroneously assumed it’s their business to know what will be sufficient to make it to the initial financial report and, failing that, they would provide guidance for what the replenishment should be. SALCOs initial funding request barely lasted 2 weeks.Finding out that SELCO relied on their customers wading through the fine print to determine how they fund SALCO did not lead me to believe we would have a long and fruitful business relationship. Addressing SALCOs rationale:All unpaid balances are to be paid, in full, before management will make anymore efforts of the return of itemsSALCO has illegally confiscated my property. There is nothing in the management agreement that gives SALCO the right to confiscate or interfere with a clients’ property before or after termination regardless of any disputes or other activities.SALCO has also stated this dispute will be dealt with in court. If I understand the Revdex.com policy correctly the fact that it is a legal proceeding puts it outside the purview of the Revdex.com. However, I will state that the termination notice was provided in my email to SALCO on Feb 10. I would not disagree with being charged management fees from the initial contract date to 30 days following the termination notice.2.  Mr. [redacted] first informed me to have someone enter the home and exactly where he expected the said items to be placed inside of the home and exactly where he expected Salco to exit the home and to secure it.This is an accurate rendition of what was expressed in the termination notice on Feb 10.  3.  A day later when Salco was going to do this, Mr. [redacted] then sent another email informing me that if anyone from Salco did anything to his property we would be held liable for trespassing!  Furthermore, I was not incurring special mailing expenses to mail said items to him - it would have cost me almost $50.On Feb 10 SALCO stated quite clearly they were confiscating my property and clearly had no intention of returning it a day later. The email response (from SALCO on Feb 10) to the termination notice stated “As soon as the check is received and clears the bank the keys and remote will be returned”.On Feb 11, after SALCO confiscated the keys, I responded with an email to SALCO stating that SALCO no longer had authorization to enter the property.On Feb 14th I made another attempt at settling this dispute, see attached letter, itemizing all known charges, bills and payments. In that submittal I offered to pay $50 for shipping and handling of the return of my property. There was included a check for all charges and payments, per the contract, PLUS the $50 to ship the keys. SALCO cashed the check and DID NOT return the keys.In yet another manifestation of their business practices, after cashing the check and not shipping the keys, SALCO added this $50 offer to their billing. At which point I withdrew the offer.With regard to the landscaper: He asked me to have the contrctor that Salco utilized for landscaping service to start doiong services for himWe discussed hiring the landscaper. I provided SALCO the contact information for the person I had used in the past and SALCO queried cost information from their landscapers. My person had been considerably less expensive in the past but SALCO did not contact him for current rates. I decided the cost was not that great and SALCO was confident their landscaper would maintain the property to the standards required by the HOA so I chose to go with their person.The contractor had informed me it was his normal practice to place Liens on all accounts that failed to pay him, which was Mr. [redacted]'s home.  all I did was pass information along to him.From an email from SALCO dated Feb 11, a few days after the second service; “the landscaper will move to place a Lien on the home as he does with any of his non-paying clients since I am not the contracted party, the owner of the home is”SALCO would have you believe the landscaper was advising SALCO that they would be putting a lien on one of SALCOs customers’ property.  Someone possessing that measure of litigious propensity poses a serious threat to anyone they come in contact with. Luckily I got him paid off before it got to out of hand.At a later date Mr. [redacted] finally requested to have the invoice sent to him and that he would pay the landscaper direct - this was AFTER in previous email correspondence Mr. [redacted] had informed me to pay the landscaper out of funds he sent!Service was to be provided twice monthly. First service was some time after contract start (Jan 20). On Feb 6 SALCO informed me the second service was due at any time. Fair enough, 1st service should have already been paid out of the account. SALCO would not pay for the second service in any event because SALCO would take any money in the account and pay themselves first, per the contract. Since there was a disagreement about what was owed to SALCO I contacted the landscaper and paid him directly.On February 12, 2014, in another email, Mr. [redacted] finally admitted his reasopn for termination was that Salco and my Broker could not use his personal Lease!At the meeting where the contract was signed I had questions about what was covered on the lease. SALCO responded that “everything” was covered. I asked what “everything” was and SALCO responded that she couldn’t recite the details. I requested they look at my previous lease and see if there was anything in that lease not covered in the SALCO lease. I was not thrilled with their eventual response because I thought they missed the salient points and we obviously weren’t communicating very well. In any event, there both the termination notice and subsequent emails pointed out there were a variety of reasons for my decision and in the end it didn’t look like we would be able to work together so terminate ASAP and not waste each other’s time. This exercise appears to support that conclusion.When the check request of Februyary 6, 2014 was responded to by Mr. [redacted] on February 10, 2014 (4 days later), that is when he decided to terminate management. Please find the email steams attached. Yes, it took me four days to decide to terminate because there was a good deal more at issue than a check request.I had serious reservations about SALCO when this all started and those reservations have proven correct. I felt the business relationship was not going to work for an assortment of reasons and terminated the relationship. Repeated attempts to resolve the issues on my part are interpreted by SALCO as some sort of subversive activity e.g. “email streams are evidence that Mr. [redacted] changed his "rules" every time he sent another email”. Unless I’ve missed something here, I could not locate SALCOs proposed action other than generating more threats and accusations.

Salco Property Management stands by our orginal response.  Mr. [redacted] states that if Salco had given him a final billing it would have paid in full - this is untrue as a final bill was emailed to Mr. [redacted] and he sent in payment for what he felt he wanted to pay.

Mr. [redacted] entered into a Contract.  No one coerced him, no one marketed him, he had a month to read over the contract and ask all questions before the day of signing, questions were all answered the day of signing PRIOR to Mr. [redacted]'s signature and Salco representatives definitely did not hold a gun to his head forcing him to enter into a management agreement with Salco.  This was a decision Mr. [redacted] made on his own.  He interviewed Salco, by phone, I assume along with several other companies over a month prior to signing management.  Salco did not pursue Mr. [redacted] for a thing.  Salco's Broker signed off the Contract and all was fine until Mr. [redacted] needed to put  money into HIS investment property and this caused a problem for him.  His problems are not managements problems unless his problems become a financial burden to management.  

Salco Property Management will not gop against what the written Contract states as we the company, as well as the Broker, has to defend these actions to [redacted], which in this case would show preferrential and potential discriminatory actions topwards other previous clients if an audit were conducted.  

Again, we are not holding hostage ANY of the personal items, of which Mr. [redacted] has NEVER mentioned the disc opf the HOA information he handed Salco the day of signing!  He seems to be stuck on keys and remotes!  Salco has all of these items and is prepared to return them once the final balance is paid in full per the contract.  The amount that Mr. [redacted] stated was to go towards postage did not get applied as such as there were other items that were satisfied.  Since this all happened, Mr. [redacted] has been provided final accounting by Salco, by [redacted] and now through Revdex.com.  He knows what he owes.  If he wishes fopr items top be mailed in a secure envelope to him after he presents final payment and it clears the bank then he will need to add those additoonal funds to the ending balance due.  If not, we can leave those items in an envelope at the Reception desk of our office which located at [redacted], [redacted].  Please let me know how to proceed.  Thank you.

Mr. [redacted] has put a lot of time and effort into avoiding paying his debts.  I do not have the capacity to attach everything that was sent to [redacted] as I would like to as evidence that Mr. [redacted] was the one that breached the contract (attached). On February 6, 2014, when his January report was...

emailed to him, a check request was made in order to pay all outstanding debts for the property as the money Mr. [redacted] gave to me thus far paid for one mopnth's of online advertising and barely a little more.  He asked me to have the contrctor that Salco utilized for landscaping service to start doiong services for him and the invoioce was past due for lack of money in Mr. [redacted]'s operating account for his property.  The contractor had informed me it was his normal practice to place Liens on all accounts that failed to pay him, which was Mr. [redacted]'s home.  all I did was pass information along to him.

At a later date Mr. [redacted] finally requested to have the invoice sent to him and that he would pay the landscaper direct - this was AFTER in previous email correspondence Mr. [redacted] had informed me to pay the landscaper out of funds he sent!

On February 12, 2014, in another email, Mr. [redacted] finally admitted his reasopn for termination was that Salco and my Broker could not use his personal Lease!  That is absolutely absurd, but I told him that is fine - he cancel for any reason he wants as long as he adheres to the Contract.

When the check request of Februyary 6, 2014 was responded to by Mr. [redacted] on February 10, 2014 (4 days later), that is when he decided to terminate management. Please find the email steams attached. 

The reason [redacted] has stopped contact with Mr. [redacted] is because they are starting court proceedings against him as well as I will probably walk into small claims and do the same.

Mr. [redacted] seems to think he can sign and enter into a contractural agreement and then make up his own rules as we go along.  He failed to recognize the proper submittal of a 30 day written notice, I pointed this ALL out to him from get go and he STILL decided to pay what he felt he owed and email streams are evidence that Mr. [redacted] changed his "rules" every time he sent another email.

The reason for the non-return of personal items is for the following:

1.  All unpaid balances are to be paid, in full, before management will make anymore efforts of the return of items

2.  Mr. [redacted] first informed me to have someone enter the home and exactly where he expected the said items to be placed inside of the home and exactly where he

     expected Salco to exit the home and to secure it.  

3.  A day later when Salco was going to do this, Mr. [redacted] then sent another email informing me that if anyone from Salco did anything to his property we would be

     held liable for trespassing!  Furthermore, I was not incurring special mailing expenses to mail said items to him - it would have cost me almost $50.