Sale Auto Mall, Inc.

Complaint2014 Mustang sold to me with promise that the scratches would be fixed.On October 17, 2014 I went to the dealership to look at a 2014 Mustang while there I told them that I was looking for a much cheaper payment than the 2010 Pickup that I was using for a trade in. The sale person was Mr. [redacted] he showed me the Mustang and let me drive the car down the road while they were doing a trade-in value for my pickup. When I returned I had walked around the car and noticed scratches, nicks, and paint issues which Mr. [redacted] said all of that will be taken care of when I purchase the car. With this being stated several times during the process he kept reassuring me that the work will be done and that he owed me a detail and when I came for it they will do that also. When everything was done he told me that when I am ready to have the car detailed and everything else done to call him personally and gave me his card. I have tried to call him several times from October 21-27 and never heard back from him or returned my e-mail. So I contacted Mr. [redacted] on October 27 and told him that I have trying to get up with him becuase I have not been financed with anyone yet and need to know when I can get the detail and the scratches fixed he told me that anytime would be fine and it wouldnt take long so I asked even with the scratches he said YES. So on Nov. 11 I was in town and stopped by to drop the car off when I got there I was met by Mr. [redacted] who told me as I was leaving that he would have the car wet sanded to take of the scratches. When I returned a few hours later I was shocked to see the car with SOOO many scratches and nicks!! The whole front end of the car (bumper, hood,and side panels)was covered what looked like whit fuzz but is paint nicks all over. When I looked over the whole car the car was never wet sanded or was any attempt made to fix the car. Mr. [redacted] and I discussed the car and he stated the car would need repainting becuase he cant fix the nicks but he could buff my car for me to fix the scratches and that he would come pick up the car Friday and bring me a loner until it was done. Well Firday he called and changed it to Monday Nov. 17. On the 17th he came around 8:15 am and took the car. After work I came to pick up the car. At the time it was dark and I could not see the car but could still see that most of the scratches wasnt even touched or attempted to be buffed.I got the car to work this morning and noticed that the car was only buffed around the driver side door at the top and the rest of the car was not even touched. I emailed Mr. [redacted] a few pictures of the car and I have not heard a response back about this issue. I really believe that the whole car needs paiting and he is refusing to fix this issue. The car is a 2014 and it needing to be repainted is not what I was told before buying the car.Desired SettlementI would like my car to be repainted since I was not told the day of the sale that the car would need a paint job but I would like to choose who paints my car becuase the people they have doing the work clearly can not do it!!Business Response /[redacted]/I have reviewed Ms. [redacted]'s concerns with Mr. [redacted] and Mr. [redacted] I have included a copy of the signed "WE OWE" that covers anything promised at the time of the sale. The only item promised is a clean up. There was no complaint at the time of the sale of scratches on the vehicle. It is important to note that this is a used car and was purchased as one with 16000 miles on it. Certainly a used car with have the occasional nick in the paint. When Ms. [redacted] reached [redacted] he wanted to offer goodwill to her and offered to buff the area of concern. An extended period of time took place before Ms. [redacted] came in with the concern. This he did although not promised in the original transaction. When the car came back these were obvious scratches that would have come up at the time of the sale, it is Mr. [redacted] feeling that perhaps the vehicle was scratched after leaving the dealership, perhaps without Ms. [redacted]'s knowledge. We rendered the service we could to buff and detail the vehicle. This was done at the expense of the dealership and over and above anything promised at the time of the sale. We desire complete satisfaction for the customer, we have made an attempt to do so for Ms. [redacted]. Consumer Response /[redacted]/During the process of looking at the car I pointed out several scratches and nicks to Mr. [redacted] and he stated that they will be taken care of when I purchase the car during the beginning I was alone so I had my boyfriend to come during the process and Mr. [redacted] also told him that the scratches would be taken care of at the time of detail and I would receive a loner car during that time. When the We Owe came up he stated again that he would buff the scratches during the detail. The scratches were known by Mr [redacted] before during and after the sale. I was instructed by [redacted] to call him personally to set up a time and date to do the detail and buffing. That was Friday the 17th and that following Monday I called him and left message he never called back I called several times that week and he didn't answer so I sent him email and he didn't responded to that either so I contacted Mr. [redacted] and asked him about getting the work done he said I could bring it any time that it wouldn't take long at all and asked him even doing the scratches he said yes and to bring it any time. I live 45 minutes from the dealership so on my next day off I took the car in for what I believed was a detail and buff. I asked Mr. [redacted] if he was going to buff the scratches while doing the detail he said yes I am going to have them wet sand the car. Well he said I could wait I told him I couldn't I had a doctors appointment for my son when they didnt offer me a car I asked my son to come get me to take me. When I returned I was VERY upset to see my car in such bad shape there was scratches everywhere hood, trunk, top of car, corner panels, bumpers, every inch of it but what got me was the nicks that covered the entire front end from passenger corner panel, hood, bumper, and driver side corner panel. That even Mr. [redacted] took the sleeve of his shirt and tried wipe off because he thought it was lint and when it didn't come off he said oh that is nicks and there is no way we can fix that it would have to be reprinted. I asked Mr. [redacted] and Mr. [redacted] if they even buffed it they said they did and tried to say that I caused all that damaged but at this point I haven't even owned the car for 30 days. So told him then that if I known I would have to repaint the car I would have never traded in my 2010 pick up that was in excellent condition for something I would have to paint. Honestly no one would have purchased it knowing that unless they were promised to have it fixed! And I was several times. That day Mr. [redacted] said he would have the car buffed by his people across the street so he took it them and came back and told me they said the car front needs painting but he could have the scratches buffed and he would come to my work and pick it up Friday and leave me a car but Friday he called and changed it to Monday. When I got off Monday to pick up the car he had it parked outside were for some reason all the lights were off in the parking lot and this car is black but I could still see all the scratches I asked him if he buffed the whole car he said yes and I told him he missed all the scratches. There is no way he buffed the whole car cuz none of the scratches where fixed only scratches that were done was by the driver side above the window. I really believe they knew the car was too bad to be just buffed and needed painted that they didn't finish it. I had this car less than 30 days and there is NO WAY I could of done all that damage and not know it. I sent Mr. [redacted] some of the pictures in email the very following day and he never replied. I couldn't send him them all but I was truly disappointed because when I returned to work that day every one noticed the car and they know that I would have never purchased a car like that! I feel like I have been scammed into a car that is going to cost me more to fix than I would ever put into a 2014 and my truck was a 2010 with same miles as this car when I bought and when I traded it in needed nothing not even a paint job that I could have kept!!!!!! I felt like I was taken advantage from the beginning when I walked in and they took my keys to my truck and wouldn't let me leave nor give my keys back so could go to work until right at this moment that I feel like I am getting stuck paying 2000.00 or more for a paint job on a NEW car. There is NOT a few scratches and nicks a few don't require a paint job.Final Business Response /[redacted]/We have provided signed documentation the customer agreed to the vehicle as is and there was no paint repair needed at the time of purchase on the "we owed" signed by us and the customer. A good effort was made to help after the sale with our body shop to resolve these new concerns. Unfortunately they do not meet Ms. [redacted]'s satisfaction. I will bring the vehicle in and attempt to rebuff the concerned area, however no painting will be provided as we did not agree to this in the process of the sale.Final Consumer Response /[redacted]/

I drive a 2008 BMW 550i with a "M Sport" package (high performance vehicle) I had a small (according to the insurance adjuster) bumper accident with my car on 9/24/2014. My car was seen by an adjuster on 9/30/2014. He gave me the estimate and paperwork to provider to a body repair shop and I was informed to take to a dealership of my choice. My choice was SALEBMW of Kinston, NC because a couple a months ago they service my car and the customer service experience with them was wonderful (well worth the $4,000+) that was for maintenance on the vehicle ([redacted] was amazing)! I called the dealership and it was recommended for me to speak to [redacted] (Crafts masters BMW Sale Auto mall collisions and repair shop) about my vehicle. He informed me to send him an email with the attachment of from the adjuster's paperwork and he would call me back when he receives it. I spoke with [redacted] on 10/1/2014 and he stated that the vehicle could be repair in one to two days. He told me to bring the car in on Thursday as quick as I can because there was a loaner vehicle available that he could allow me to drive and get started on my car. I really wished I have asked him first about the loaner vehicle because if I knew what he had for me to drive I would have got a rental. Once I arrived (OCTOBER 2, XXXX) X:XXa.m., I met Sherry she gathered my information and she drove up the vehicle that I would be driving. I asked could I get a better vehicle (due to the condition of the explorer) and [redacted] said, "Well the only thing else we have available is a beat up truck and I'm sure you wouldn't won't to drive that!) They gave me an old, smelly, dirty Ford Explorer (1FM2u73k13uBXXXXX). The explorer had over 140,000 miles and it was over one-thousand miles out of the service due date. [redacted] stated that I would only have it for a couple of days. The date on the permit (paper permit) that was given to me (by [redacted]) was dated 10/2-6/2014 and I am now and have been driving around with an expired permit for the past 11 days. Today is 10/17/2014 and I still haven't received my car yet as of 1:00pm. Throughout the entire 15 days this process has been so stressful. I've been told several inconsistent stories from [redacted] about my vehicle. Every time I've been told my vehicle was ready for pickup something mysteriously happens and I have to wait another day to get my car. I still don't know this day what really happened with my vehicle because everyone (adjuster, my husband, [redacted] thought this would have been a simple fix). [redacted] stated that he wasn't aware that my vehicle had an "M Sport" package before he ordered the bumper (this can be seen) can be seen on the steering wheel and the rims of the car. Information about my car can be pulled up by the VIN. He also stated that he didn't know that he order the wrong bumper for the vehicle until after it was painted. "WHAT!!!" I'm not a certified technician but I thought the inspection of a replaced bumper should take place prior to it being placed on the car and before it gets painted. I took my car to this BMW dealership because I was confident that they would have certified technicians that would know what they are doing. [redacted] text me(Thursday, October 16, 2014 6:37pm) with a message stating that he couldn't deliver my car as he stated due to an emergency with his daughter and he would deliver it on Friday, October 17, 2014 by 9:30am. He never showed up. I called him at 11:00am about my car he said he was sending someone to bring my car after we get off the phone, they were short of staff. Because of my experience I had to ask him was he telling me the truth he said to me, " We don't normally do business like this but this stuff happens to certain people" " WHAT DOES THAT MEAN" I called to speak with two general managers ([redacted])(yesterday) and I haven't received any responses from them. I gave [redacted] (rep that answered the phone) full details about what my complaints were, but still no call back. I called to speak with [redacted] (CEO of the dealership). [redacted] informed me that [redacted] stated that she wanted to speak with the general managers first before she spoke with me. I told [redacted] to tell her that I have tried to call the managers but they haven't responded. [redacted] said that [redacted] stated that she would prefer to speak with them first before talking to me. I will never take my car to get any body repair this experience has been so awful for me. I've never been so frustrated because of poor customer/work performance. "So this is the way a BMW dealership does busy!" I have received better service at "Joe Blow Chop Shop!" Where in the world did this company get there employees?? OMG! I don't wish this experience on anyone and I have to warn other consumers about this. 10/17/14Update: My car was delivered by a staff member from Craft masters. When I received my vehicle my bumper has that wasn't in new condition. The holes on the bumper have scratches on three of them and the bumper has dull spots as if it needs another coat of glaze. The guy who delivered the car told me he received a speeding ticket in my car while driving. Unacceptable! I refuse to sign the customer satisfaction sheet that he wanted me to sign.10/20/2014Update: I called BMW USA seeking compensation for my loss of customer service, time, and product. I was informed from the representative that he spoke with [redacted](Supervisor of BMW service) [redacted] stated that Craft master's is in no affiliation with the BMW dealership which concerns me because I have been to. In the process of me seeking a body shop I called [redacted] BMW and they recommended their body shop they told me that it was a BMW body shop. Also he said that the bumper was an aftermarket bumper!! I was in outrage because I was informed by the manager at Crafts master that the bumper was the original OEM bumper. I'm calling the insurance company to investigate this.Desired SettlementI am seeking compensation for the two weeks my car was down. Business Response /[redacted]/Thank you for your request for information concerning Mrs. [redacted]'s concern. As stated by Mrs. [redacted] in her complaint we received a copy of the estimate that had been performed by her insurance company's adjuster. We ordered her parts from the estimate provided, which did not specify her vehicle as a MSport Package car. This created a delay when the wrong part came in. We reordered her parts for her vehicle once this was discovered and we had the vehicle in our possession. Her insurance company specified and authorized an aftermarket bumper for her car, we did ask to order a OEM bumper and did not receive a response back from [redacted] adjuster with Nationwide. When the part did come in there were two items that did not fit to our satisfaction and required further repair. This is what created the delay. We understand Mrs. [redacted]'s frustration and express our concern as well. We will be glad to compensate her with $200.00 free service on her car the next time she comes in for maintenance.

My car was totalled and I talked to a employee named [redacted] that help me throughout the process of replacing my old car with a new one even though I live in another city. He was very patient and knowledgeable on cars to where I decided over the phone which car I'd like, and he was even friendlier with direct service. Definitely visiting you guys again!!!

High pressured into purchasing a vehicle on their lot, that I didn't want, after lying to us about not submitting the contract after a test drive. My husband & I came in on May 13,2014. We brought out two vehicles in for trade towards a Kia Sportage that they found at another dealers lot for me to drive. I test drove is & told them I wasn't comfortable in it and they told me "you will grow to love it". We went in to fill out the trade info on our cars & to start the contract process. I told my husband & the sale guy(s) that I was very uncomfortable with the deal & thought that we should go home and talk about it. I was crying & very upset. [redacted] said to test drive the car home over night, and finish filling out the rest of the info on the trades and we could come back the next day. I asked him "Do you swear you will not submit any paperwork until we come back the next day?" and he said "No I will not. I will not even be here tomorrow so I will tell whoever helps you that you paperwork is filled out and it just needs to be processed if you decide to buy the car." I said ok because I trusted him. We came back the next day & I told them I didn't want the car. The sales guy said "too late, your trades have already been processed and started the conditioning on the vehicles", we both said that was not the deal! He said "Well sorry, if you don't like that car then pick another one off the lot!". I was very upset! I stayed out there for over 4hrs walking around all the cars. I finally settled on the Sportage because they told me I had to. The next day I called and told them I hated the car still and [redacted] told me to come in and he could see what he could do. That night we came in and he told me I had to pick a car off of his lot and that he would not have a Sorento brought in from another dealer because I would lose all of my rebates. I told him I found one I wanted and he said NO. He said it was a choice of one of the sorento on lot or the sportage I already had and that by law he didn't have to let me switch. I asked for our trades back and offered to pay for anything they had already done on our cars and he said NO. So I left with a Sorento that I didn't like! It was the only one that was worth the high price on their lot bc they sold so many that day! The next day (Sat) I came back in as a final plea. He said No again. I contacted the Sale Manager [redacted] through email a few times and then by phone. He was very rude. All he could do is say, The deal is done, hopefully we can serve your new vehicle and upgrade you to something bigger in the future! And that I had already cost him too much money because I was emotional about giving my explorer up. He said "Its not like I came to your house and took the keys to both of your vehicles, you brought them here and left them on my lot overnight" I said because they told us to test drive the car home but the deal was never final! He called me a liar. And said his employees wouldn't do that. They also sold both of our vehicles before they were paid off through our banks. They even sold my car with my personal business info decal still on the back window! So much for all that detailing and they couldn't take my info off? We traded in a Silver 2011 Explorer XLT and a Black 2007 Chevy Silverado for $44000.. I purchase my Sorento for $28000. They gave us two pieces of paper with NO DEALER SIGNATURE and NO LENDING HOLDER INFO. They also made us pay the $400 admin fees that by law we don't have to. Also they rushed my "30 day tags". I got the sorento on Friday and was contacted 4 days later on Tuesday to pick up my tags! They rushed them because they knew they were wrong all along. They were very rude and short with my husband when he came to pick up my tags. I didn't even find out that Wells Fargo was financing my new vehicle til May 28 and my payment is due on June 30 for $500 which is only $12 less then what my explorer payment was. They were pushy and very unethical in their business practice!Desired SettlementI know they have already sold my car and my husbands so I would like for them to either find the sorento I want with the KIA CUSTOMER REBATES that they can not keep away from me. I want it at the deal I was given the day I came in to get this one. OR I want an explorer like my trade. If neither of these can be made then I want to give them back this car and void my contract and go some where else. Or I will proceed with my lawyer. My contract is VOID anyway because there is NO DEALER SIGNATURE ON MY CONTRACTS and there is NO LENDING HOLDER INFO ON THE CONTRACT which is ILLEGAL! Also they sold both of our vehicles before they were paid off through our banks! Our banks contacted us for payment up until last week which goes towards our credit for being late. They have cost a lost of money and time and I just want justice!Business Response /[redacted]/Thank you for your request for information concerning Mrs. [redacted] M. [redacted]. Mrs. [redacted]' process of purchasing a car was much longer and much more complex than the complaint indicates. Mrs. [redacted] came to the dealership prior to taking delivery on May 13th. An agreement was made for a very specific 2014 Kia Sportage. Mrs. [redacted] wanted the vehicle to be a certain color with certain equipment. One was identified and purchased for Mrs. [redacted]. She came to the dealership and took delivery of the vehicle that she custom requested on May the 13th. Her and her husband traded in two vehicles and desired to reduce their payments by going to one payment. They came to the dealership signed the many papers required for ownership and trade of their two cars transferring ownership of the trades to the dealership. They signed the proper DMV forms authorizing us to payoff those trades and the forms authorizing the dealership to process the title work to be completed. They also signed the necessary finance contracts. She expressed her appreciation to our staff each time she came to the dealership and took delivery. The [redacted] also left both trades at the dealership and took delivery of the Sportage. As to her reference that the finance manager told her the paperwork was "just a test drive", I have spoken to our Finance Manager who is a seasoned professional and understands doing business the right and honest way, no such conversation every took place. What did take place was about 12 signatures on all of the legal paperwork by both parties and a transfer of their trades to us and our vehicle to them. This process also involved a Sales Manager and a Sales Person who also understood they were taking delivery of their car that we had expended money to purchase for them. Mrs. [redacted] returned later in the week expressing displeasure with the vehicle that she had requested. She was coming out of a Ford Explorer going to a smaller vehicle in the Sportage. In an effort to help her we agreed to choose another vehicle from stock since we had already expended the money to purchase the Sportage. After sometime she chose a New 2015 Kia Sorento. A year newer, larger, and more expensive vehicle than the Sportage. MSRP on the Sorento is $31700 verses $30125 on the Sportage she originally purchased. We had some incentives that had been applied to the Sorento and were able to reduce her term from 84 months on the Sportage to 75 months on the Sorento, and only increase her payments $1.61. The reduction in term greatly reduced her overall total of payments on a more expensive vehicle. Once again she thanked our staff for their help. Later in the week she returned to the dealership spoke with the Sales Manager on multiple occasions, contacted me by email, and by phone call, wanting us to go and get yet another Sorento. Her complaint was that she didn't like the color of the one she purchased. We expressed that we were sorry for her displeasure however we had made every attempt to be kind and to help her. She then went to the DMV who reviewed her complaint and determined that there was no wrong doing on our behalf. We have done our very best to service Mrs. [redacted] needs and will continue to do so. She has purchased a vehicle and we have been honest and fair in the process. I recognize her dissatisfaction, however every attempt to alleviate that has been exhausted. Our staff has been polite and kind to her through this whole process. If I may be of any future assistance in this matter please contact me at XXX-XXX-XXXX or [redacted]@saleautomall.com.Sincerely,[redacted]General Manager[redacted] Auto MallConsumer Response /[redacted]/Though there is some true to Mr. [redacted] reply, we both know what he is claiming to have happened is far from the truth! I went in the first week of May to test drive a used white Ford Escape. I didn't like this car after test driving so [redacted] kindly suggested I look at the Kia Sportage. I had looked at one before in Greenville and told him that I was interested. After texting over the weekend he found a Sportage with everything I wanted on it, on a lot in Fayetteville. They went and picked it up at that lot and brought it to Sale Auto Mall for me to look at. Yes we had talked about my payments details before they got this vehicle. I am not stupid, I know I can go to any Kia car lot and they can get any Kia car a customer wants without any financial burden on the dealership. I have talked to Kia corporate to confirm this. They were so ready to get our trades so they could sell them and get me into this car that they were going to do anything to make it happen. They made me feel like I was burdening them and that I was dragging the process along so I kept telling them I appreciated all their efforts but I was still not sure. They all know I was very upset (not about going from a bigger SUV to a smaller SUV) but I was very uncomfortable with this deal. I even told them I was and I wanted to sleep on it and they said that was fine, to drive it over night and in the morning come back and if we didn't want it we could go from there and nothing was final til the next day. I NEVER ACCEPTED DELIVERY OF VEHICILE and if that is there understanding then they lied when they said to test drive it overnight. I SWEAR TO THIS and that [redacted] "the seasoned professional" is lying and he knows this! Everything about what Sale Auto Mall did may have not been illegal and on paper may seem legit, but I swear they were very unethical! And as far as me going to the DMV, they agreed with them being unethical but on paper Sale Auto Mall "covered their [redacted]" and nothing seemed to be illegal. But this whole process was a trick! They got us into a car and out of their hair with money in their pockets. As far as the timeline that Mr. [redacted] has explained, we both know this is not what happened either. Like I said in my initial compliant: I came in May 13 and test drove the Kia Sportage home, I came back on Wed May 14: didn't want the car and they said too bad the deal was done and the trades were already being conditioned, I asked for our cars back and they said no, go pick another car or settle with the Sportage because they knew I would "grow to love it", so I drove it home after being pressured to make a final decision. On Friday May 16: Came back that night because I called an told [redacted] that I didn't like it at all still.. and he said come in and we can see what we can do but he was doing me a favor.. I came in and he said go look for a Sorento on the lot because he would not go get another car because his inventory was full, and they got certain "spiffs" on cars they sold from their inventory and that if he found another sorento on another dealerships lot that he wouldn't give me any of the factory rebates. So I asked to pay for whatever they had done to our trades and I wanted them back.. and he said NO go find one out on the lot, I went out and the only EX they had was blue and I said I like the way this drives better then the sportage but it wasn't something I liked in color and equipment. He said its that or the sportage. So I left that night with the sorento. I came back in the morning Sat may 17 to get it cleaned and detailed and tried to plea with [redacted] one more time and no again. This is not buyers remorse. This is not me being picky over a color. It is being very upset and feeling screwed over. [redacted], [redacted], and everyone else included in this process all know that what they did was WRONG and unfair! I just hope no one else gets screwed over like we did. [redacted] was very rude on our phone calls and acted like him and his team of "professionals" all went above and beyond when in reality, they all know what they did was pushy and unethical. They should have just lost the deal and hope I came back when I wanted to purchase what I wanted, not what I was forced into after they stuck us!They even had my tags ready on the Sorento the Tuesday after I got the car..less than 10 days! This shows me that they rushed things so there was no turning back. I never even knew who my financing lender was until 2 weeks after I got the car because there was no lending info on the "contract" and no dealer signature either. Also was informed that both of our trades were sold before they were paid off through our banks. They even called my husband to ask when they would receive his payment more than 10 days after we traded it in. This goes against mine and his credit because they didn't pay it off in the time they were supposed to! I was also told I had to pay the administration fees(tags processing etc) and I know that by law customers do not have to pay this, DMV even told me that it was illegal for them to force me to pay it? Will I be seeing that money back: NO. And as far as Sale Auto Mall continuing to serve us: When my husband went up there last week to pick up my tags, the guy told him to go to the cashiers are, before my husband even told him why he was there, and she could help him. My husband then asked about picking up his trailer hitch that was left on his truck and then guy rudely said "no both of your trades are already sold and gone", my husband had never seen this guy before so someone must have alerted him that he was my husband before he walked in. My husband said you could tell everyone was on edge around him. As far as continuing to serve us, If this is the service we deserve and will be continued to be given, I will take my car elsewhere. Everyone is shady and I do not trust them with my car and I will not be back in the future when upgrading to a bigger vehicle , as Mr. [redacted] suggested on our phone call. I will never refer anyone to Sale Auto Mall. Final Business Response /[redacted]/Respectfully we have been kind and have worked to resolve Mrs. [redacted]' issues. I have never been rude or unkind to Mrs. [redacted], one of my staff member was in my office while I spoke with her on the phone. She has thanked our staff both times she took delivery and admitted to this on the phone with me. It was only afterward that she expressed her dissatisfaction. We process tags as quickly as possible to provide good customer service and to meet the time limits that the laws of North Carolina require. There has been no malice or unethical practices from the staff of Sale Auto Mall. We desire all of our customers to be happy with their purchases and have a long history of satisfied customers.

Sale Auto sold me a car without it being inspected and then their driver wrecked it the same day. Possibly a total loss, car is not drive able.Sale Auto Mall sold me a car on 5/10/16. The sales man was [redacted]. 2014 kia Forte EX. Vin# [redacted]XXXXXXX. They falsified a inspection form. They put a inspection form for a 2016 kia in my glove box. I had called and questioned the inspection but was assured it had been done. I called again on 6/8/16 because I had not heard anything about my tags. [redacted] handling the tags called back and said that the car had never been inspected and they needed to get it back so they can do. I trusted their driver [redacted] to come to Greenville to pick the car up and on his way back he wrecked the car. The car is no longer drive able. I am now out of a car and was lied to from the beginning. I had called Mr. [redacted] quite a few times he wouldn't return any calls or send a email or anything.Desired SettlementI would like a brand new car in replacement of my car. With the monthly payments closer to $200. I just made my 1st month payment about 3 weeks early and now I have no car. I would like Sale Auto Mall to handle all costs. I had to miss work due to this issue. I am headed to Sale Auto Mall today to view my car. 6/06/2016Business Response Thank you for referring Ms. [redacted]'s concern, we have referred the matter to our insurance company for resolution. We did in no way falsify an inspection, this is impossible as all vehicles inspected are electronically loaded to the DMV. Our insurance company is working with Mr. [redacted] insurance company to resolve this matter.Consumer Response This company does not show good customer satisfaction. As they said the inspections are electronic which would show that it was completed on 6/8/16. I purchased my car on 5/10/16. They did have a paper copy in my car for a different vehicle. I was lied to multiple times about the inspection because I kept calling and asking. So now I guess they don't want to do business with me because of this incident. No one would return my calls, even the CEO of the company kept sending messages through other people instead of answering my phone calls. They did send the over to the insurance company but the company was going to leave me in a hole with oweing money to a total loss car and car less. I would tell customers to stay clear of this company this is the worst experience I have had to go through.Final Business Response This is with our insurance company that has or will be paying off Ms. [redacted]'s vehicle.More Info Received From The Consumer(The consumer indicated he/she DID NOT accept the response from the business.)The insurance was willing to work with me on paying off the vehicle in full. So this has already been done but does not give me back any money I lost due to my car being a total loss. The least [redacted] auto mall can do without the insurance company being involved is paying me back my first payment I made on the car which was $259.10 because a few days later I lost the car. I made my payment 3 weeks early and was out of that money. I also drove to Kinston to pick up my tags off the car and the manager at craftmaster failed to take the tags off the car after I had called 3 times to make sure they could do it. Mr. [redacted] said yes he will have them and then I get there and he tells me he misunderstood what I was asking and he let them take the car without getting the tags off. I have had the worst experience with these people and what I'm asking for is my first months payment back.

Repairs on 2011 Honda Accord on front driver side were not repaired properly. Also additional damaged has accrued because they will not repair.Upon receiving my car I noticed that the repairs were not completed to my satisfaction, and I notified the manager on site [redacted] The driver's side fender had not been adjusted to the frame of the car, the driver side headlight was not aligned to the fender, and the frame was exposed. After notifying [redacted] of the discrepancies I was delayed an additional 3 hours for work that should have been inspected and verified before my car was released. After the repairs that were supposed to be completed; while driving home the weather guard on the same fender that work was preformed abruptly tore loose an caused me to be stranded on the side of the road until help arrived. [redacted] ordered me a new guard and his team replaced the guard. I then returned the next morning to notify Craftmaster's of this damage and I had to wait a few days for the part to be ordered and delivered. When the car was fixed and returned to me it had a crack in the door on the same side the guard had been repaired. I once again complained to [redacted] and I was told that restoring my care to its original state would be impossible due to a previous repair. I explained to [redacted] that this is hard to believe due to the fact that my car's fender and light frame was clearly aligned prior to Craftmaster's attempt at repairing a few minor dents. I also spoke with [redacted] who was equally unaccommodating after viewing the pictures. I find it hard to believe that an establishment of this caliber would behave in this manner. Not to mention the duration of this entire ordeal has not only cost me multiple hours from my work schedule, but has lasted almost 2 weeks and has yet to be resolved properly. Lastly, my dissatisfaction is rooted in the fact that although Craftmaster's has received compensation for these repairs by Auto Owner Insurance represented by [redacted] Customer No. XXXXX Invoice No. FBOCXXXXX Payment Amount $420.20 Payment Method Auto Owner's Insurance Problem Date 3/3/15.Desired SettlementI want my fender and light repaired the way that it should be. I want my driver door repaired because there wasn't a crack in my door upon receiving it when they replaced the guard. Business Response /[redacted]/The damage to [redacted]' Honda came from a ladder falling and hitting her fender above the headlight. The ladder didn't hit the light just the fender. We at Craftmaster removed the headlight to repair the fender, and discovered a tab on the inside of the headlight was broken and damaged from a prior accident. When we removed the headlight, we could visually see damage under the headlight and down behind the bumper on the left side. The prior damage we found was to the left lower apron and left lower radiator support. this area is pushed in where the headlight's lower mounting tab is supposed to mount to the apron, causing it not to align. This prior damage was verified by the Nationwide adjuster who wrote the estimate. The crack in the door is also caused by prior damage repaired incorrectly by a previous shop. The body filler is too thick and the door was not repaired correctly. When [redacted]' vehicle was at Craftmaster the adjuster with Nationwide Insurance inspected the vehicle while we attempted to align the light. He saw the vehicle's lower apron was damaged and was not repaired from the previous accident. He advised [redacted] she needed to carry her vehicle back to the repair facility that performed the repairs from the last accident. The Nationwide adjuster also confirmed there had been prior damage to the door. [redacted] Body Shop Manager, and [redacted] Fixed Operations Manager, told [redacted] to carry her vehicle back to her last repair shop, so they could complete the work they were paid to do. At this point she has not done so. Until the prior damage has been repaired the headlight will not align properly. The body filler crack to the left lower door has to be redone to correct the issue on the door, this damage is not the result of negligence on our part. We repaired the vehicle per the estimate for the damage caused by the ladder and for the price the estimate stated. Consumer Response /[redacted]/This is what the world has come to shifting the blame. The previous work that was done has no effect on them repairing my fender and putting my light back in place, it was fitting my car perfect whether the unforeseen was repaired effectively or not. The issue is Craftmaster's work. When I first came to pick up my car the front fender wasn't even fitted to the car as it should. (I have pictures to support). The light wasn't attached to the frame as it should. I complained and waited for [redacted] the shop manager to repair it before leaving. (I have video of him repairing the frame.) I returned the next day because the driver guard came off my car while driving home on the highway going 6O mph which resulted in the crack in my driver door. But, I guess the guard coming attached while driving was the result of the previous repair too. My driver side guard didn't have anything to do with my fender getting repaired so why did it detach from my car. I'm sure they don't have a response to that, they may just shift that blame on the previous work done to the car as well. Again they don't honor there work and they will quickly shift blame on another. Again I would like my car repaired the proper way that it should be and the damaged also done to my door that was caused by there negligence in the repair of such a simply fender bender.Final Business Response /[redacted]/Any further repairs to the light and fender will need to take place after the previous repairs from the prior damage has been resolved. The previous work was substandard at best. The shifting of blame here is where [redacted] wants us to do repairs we did not perform to begin with. Why would she not want to hold them accountable? There work has been declared faulty by our staff and the adjuster, certainly she should get them to fix their repairs. We have completed all that could be done to the car.Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)I see never mentioned concerning the guard coming off my driver side and the crack that appeared on my door. Nothing to say concerning that! They only want to reflect on the previous repair concerning the light and fender. When they first fixed my car the adjuster from Nationwide was out there and I had him to look at the faulty bad job they did repairing from the first fix. He to stated there work was faulty that's why I have pictures and video of the shop manager Shawn taking my light off and trying to fix the fender that his team put of there so poorly.

My car was totalled and I talked to a employee named [redacted] that help me throughout the process of replacing my old car with a new one even though I live in another city. He was very patient and knowledgeable on cars to where I decided over the phone which car I'd like, and he was even friendlier with direct service. Definitely visiting you guys again!!!","pos-1

The car has a terrible cigarette odor. I have asthma. They promised to get the odor out but would not do it. [redacted] said that everything has been done.I purchased a 20012 Kia Forte for !2183.XX XX-XX-XX.I am to make payments of $188.73 a month I complained from 11-18-14 until 3-17-15 that is when [redacted] said they had done everything and were not going to do anything else. From day 2 [redacted] told me that he would trade me out for another car. He told me the car is also too small. He told me to bring it in on Monday,November 24, 2014. I explained that the contract gave me three days to cancel. He said,"I got I got you." On Monday [redacted] was on vacation per [redacted] for two weeks. I have complained several times to everyone ie,. Consumer protection and now the Revdex.com. All I get is promises. I am dying in that car. It is killing me. I called on X-XX-XX and told [redacted] salesman to come and pick up the car. I left voice mails for [redacted] and [redacted] to come and pick up the car. I have not heard from them. I do not know anything else to do. I know this is going to ruin my credit. I can't die for good credit. What else can I do? They want honor their contract. They will not trade the car. [redacted] promise to find another car during their big sale. He didn't. Now they talk with me. Please help me!!!Desired SettlementI seek full pay off of this car to Wells Fargo Dealer Services.Business Response /[redacted]/We will be glad to review the condition of this vehicle and inspect the smell. After review if determined to be a problem, we will be glad to provide a professional cleaning and ionization to review the smell. We will also change the cabin filter. This vehicle was reviewed and driven by her before purchase.Consumer Response /[redacted] case # XXXXXXXX[redacted] XXX-XXX-XXXXI took the car back to sale aut mall on March 17, 2015 to the General Manger. [redacted] met me at the door. His exact words were," [redacted] we have done all we can for that car and the re is nothing else I am going to do. Go talk with [redacted] may he got something ." I went to see [redacted] and he said" don't get out of the car I don't have anything. Call me later. I have called to speak to the general manager and the owner. They will not talk with me. [redacted] said that he was told to handle it. All I get is run around. Where are they not telling you the truth? Final Business Response /[redacted]/I stand by what I have previously stated. Currently I have not had the opportunity to look at the car. If [redacted] will come by I will have it looked at to be cleaned and ionized. I am the General Manager, [redacted] is the General Sales Manager.