Salem Care Pc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] --Consumer notified Revdex.com that the business returned to him home, corrected the issues and he now considers this matter resolved

Miss [redacted] , I read your complaint to the Revdex.com and have acquired your service invoice (#***) on 3/30/appointment time 2:00P – 4:00PAreas to be cleaned: bedrooms, Living Room, Dining Room & StepsTotal $I spoke to my internal staff about this complaintIt is protocol that when a customer calls in about a previous carpet cleaning job the Calloway customer service representative contacts the technician(s) who did the job and the technician(s) are to get in touch with the client about the subject matterAfter the Technician, has spoken to the customer and, there is an additional appointment needed to go back to the property, the technician or the client will contact the Calloway customer service representative back and let them know that they need to contact the customer to schedule an appointment to go back to the property to address the subject matterPer our records there has not been an 2nd appointment set to come back out to the propertyOnce the technician has been contacted if the office is not contact by the technician or the client to set another appointment there would be no recordI have searched our website emails, our company [redacted] page & my personal [redacted] pageThere aren’t any messages matching your name when a search was performedWe have a 7-day guarantee that if you are unhappy for any reasonWe will come back out and reclean/retreat those areas for no additional chargePer your Revdex.com complaint this wasn’t reported to us until weeks after it was cleanedThe rate of which the carpet dried depends on the current humidity conditions both inside & outside and if the HVAC was running or not running during the time of the cleaningThis is the first time I’m hearing about this as well months after your cleaningI would like to set up an appointment to have someone come out and do an inspection of the carpet, the carpet damage, & the odor then proceed with a solution from that point

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer called stating he contacted the business and the issue has been resolved

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]--Consumer notified Revdex.com that the business returned to him home, corrected the issues and he now considers this matter resolved.

Miss [redacted], I read your complaint to the Revdex.com and have acquired your service invoice (#[redacted]) on 3/30/2017 appointment time 2:00P – 4:00P. 6 Areas to be cleaned: 3 bedrooms, Living Room, Dining Room & Steps. Total $127.02 I spoke to my internal staff about this complaint. It is protocol that...

when a customer calls in about a previous carpet cleaning job the Calloway customer service representative contacts the technician(s) who did the job and the technician(s) are to get in touch with the client about the subject matter. After the Technician, has spoken to the customer and, there is an additional appointment needed to go back to the property, the technician or the client will contact the Calloway customer service representative back and let them know that they need to contact the customer to schedule an appointment to go back to the property to address the subject matter. Per our records there has not been an 2nd appointment set to come back out to the property. Once the technician has been contacted if the office is not contact by the technician or the client to set another appointment there would be no record. I have searched our website emails, our company [redacted] page & my personal [redacted] page. There aren’t any messages matching your name when a search was performed. We have a 7-day guarantee that if you are unhappy for any reason. We will come back out and reclean/retreat those areas for no additional charge. Per your Revdex.com complaint this wasn’t reported to us until 3 weeks after it was cleaned. The rate of which the carpet dried depends on the current humidity conditions both inside & outside and if the HVAC was running or not running during the time of the cleaning. This is the first time I’m hearing about this as well 3 months after your cleaning. I would like to set up an appointment to have someone come out and do an inspection of the carpet, the carpet damage, & the odor then proceed with a solution from that point.

Good morning [redacted],I had the opportunity to review this complaint and the customer file over the weekend.  It appears that we are already in the midst of reconciling the issues this customer has.  The owner of our company stated that he has been in touch with the homeowner and that Mr....

[redacted] will be removing his review once the work has been completed. The only thing our company can figure out is that this project was one of approximately (15) that came in over a (2) day period due to heavy rain. Obviously we made a mistake when we were trying to schedule all of the equipment management tasks, such as checking equipment for the drying process, as well as scheduling this customer for any necessary repairs to their damaged basement.  I look forward to forwarding information shortly that will show that this complaint has been resolved.  Please do not hesitate to call or email me at any time with any further questions or concerns.  Have a great week.Thank you,[redacted]VP of OperationsCalloway Cleaning & Restoration, Inc.11316 Tamarco Dr.Cincinnati, OH 45242

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]