Salem Media Group

To Whom It May Concern1) The merchant provided a refund to the customer on 12/10.2) Because of our experience with the vagaries of USPS delivery, it's our policy only to reship lost packages if they have not been received in business days(Delivery typically takes 4-business days, but there is the occasional outlier package, and this is the time of year when we expect to see that increase, considering the uptick in mail volumes starting in November.) The customer service representative misunderstood the customer's first query, on November 20, as being about a delay instead of a delivery to a wrong addressFor that, we apologize.3) Part of the difficulty in addressing the customer's problem is that their address information was correct in our ordering and warehouse system; the incorrect address was a "correction" being done by our shipperAs far as we can tell, USPS has, in fact, noted the incorrect address information on the original order sent, and delivered it correctly on 12/Further, the first reshipment is also in the process of being rerouted to the customer's addressUSPS routinely provides this sort of address correction, and that is why our policy is typically that the customer will receive their refund when we get the returned product; because the post office may belatedly deliver it to the customer instead of returning the product to us.4) We were not able to offer the customer delivery by an alternative shipper because, by the time she requested that, we had already sent the second reshipment, this time making sure that our shipping service would not change the addressAnticipated delivery is 12/16, business days after it was sent.Please let us know if there is further action required by the merchant to resolve this complaint.Jim Z***Director of OperationsEagle Wellness / Salem EagleEagle Products, LLC.***@eaglepub.com ###-###-####

This letter should serve as notification that we have ceased sending any email communications to [redacted] in reference to the above-listed complaint.Our systems show that [redacted] unsubscribed from our messages on August 15th, and we have not sent any communications to him since.We were in receipt of your communications dated August 10th and 22ndI attempted to go to your Website to respond, but was unable to locate where we might do this on your site.We appreciate your contacting us about this concernIt is our mission to correct any mistakes made on our part so that the customer is satisfied with the outcome within reason