Salem Mobile & Modular Homes

This was a custom ordered door The first replacement we got didn’t fit We ordered another one in September which takes weeks to be custom made This is about a $door, so we want to make sure it is done correctly I called [redacted] and they said they should have it by October

10/10/2017: Mediator sent business an email (***@***) with complaint detailEmail was returnedSent email to ***@*** and it was also returned.10/16/2017: Called business and spoke to *** who provided me with a current email address for *** ***10/16/2017: Mediator sent email to *** *** at ***@***10/17/2017: I am in the process of reviewing the file and I will get back to you.10/24/2017: I have two carpenters scheduled to go to the customers home next weekI will keep you apprised of all the detailsThe home size with the addition is square feetThe proper A/C size for this home is tons.The unit that is installed is tons.11/06/2017: Mediator sent business email requesting update11/06/2017: Yes we sent the crew out last weekWe still have a few items

10/06/2017: Mediator emailed consumer for update.10/06/2017: They sent an ex-con who doesn't know what he is doing to fix a few of the problemsHowever, since he does not know what he is doing all he did was make it worseNothing
is fixedThe spots he attempted to paint are now striped and look ridiculousHe also attempted to replace the transition strip but cut it too short so it doesn't look rightThat is all they have attempted to fixEverything else is left untouchedNow we have siding falling off the house because everything was done to save money on their endI am just absolutely dumbfounded that they can get away with this work ethicI have been completely ripped off and did not get anything I paid forThey installed an air conditioner that is not big enough for this size of a house and the air handler is absolutely ridiculousThey put the holes in the wrong spot and it leaks air so bad that it is super inefficientThey made it so bad that they could not even get the front to go back on so they had to drill holes and screw it onEverything about all of the work they did was a scamI want them to pay me back for the work I paid them to do correctly so I can pay someone else to do it since they are not doing it right.10/06/2017: Sent consumer email requesting photos/documents.10/06/2017: I have not had anyone else come bid for the work, but the contractors had painters bidI know the bids they received were over $4,000.00 to paint the houseI can see if I can get anyone to bid on fixing the issuesI provided photos in my original complaint, but will send them to you as well.10/24/2017: Mediator sent consumer email providing update.11/06/2017: Mediator sent consumer email requesting update11/06/2017: I just had surgery repairing my stomach and esophagus on ThursdayThey came on Wednesday and fixed the transition strip and started repairing the painting issuesSome of the paint issues aren't repairable or it is not feasible to repair( such as all of the paint on all of the ceilings and trim because their painter refused to use tape)They also cleared up the insulation issue in the atticWe had already taken care of wrenching under the house because we were having flooding issues and we also repaired insulation under the houseThey also attempted to fix the mantleIt still looks horrible but is probably fixed as good as it will beThey fixed one of two of the exterior doorsThat is really all they did on the listThey are supposed to come back, but we have no idea when

I am working on this dispute.  I received it via fax on 6.22.17.

This was a custom ordered door.  The first replacement we got didn’t fit.  We ordered another one in September which takes 10 weeks to be custom made.  This is about a $900 door, so we want to make sure it is done correctly.  I called [redacted] and they said they should have it by...

October 26.