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Salem Montessori School Inc.

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Salem Montessori School Inc. Reviews (1)

Review: This situation really isn't that complicated. We were billed for late pickups that occurred in February. We don't dispute those charges and have made an attempt to pay those charges. However, Salem Montessori School (SMS) refuses to acknowledge receipt or accept payment for those charges. I do dispute some (four) of the late pickup charges for the month of May and inconsistencies in the system that is used to determine late pickups. I have made payment for late pickups in May and SMS also has refused to acknowledge receipt or accept payment for those charges. Despite the fact that we don't have an issue with the late pickup charges for February, we do have an issue with the invoice dated 5/1/2013 that was sent on 6/29/13 regarding those charges. At the bottom of that invoice it states that payments of $699.20 were made in February. As I reviewed this bill at the end of June that number stood out to me because I have never made a payment to SMS for that amount. In fact, I have never made a payment for any amount less than the tuition amount of $705. On 6/29/13, I inquired via email to the accountant [redacted], the school administrator [redacted], and the Directress [redacted] about this to clarify the confusion regarding the actual payment. In that email I also inquired about why these charges were not included on an invoice that I had received four days earlier on 6/25/13 listing late pickups for May. On 6/29 via email I also wanted to know the dates and times specifically that she was picked up late in May. After one week I had not received a response from SMS. Therefore, on 7/8/13, I sent another email as a follow-up. At that time Ms. [redacted] sent a pdf will an overview of all charges accrued for 2012-13 school year. She did not respond to why those charges were not included on the invoice that was sent days earlier despite the fact that the charges were of the same category (all late pickups) nor did she address why the invoice indicated that a payment was made for an amount other than what was actually paid. Upon reviewing that document, there wasn't one place where the amount of $699.20 could be found. In addition, on 7/9/13 Ms. [redacted] responded in a separate email listing the dates in which late pickups occurred. In response to the request for a computer print-out of when she was picked up, Ms [redacted] stated "we do not use the clock in/out computer for late charges. We have a manual form for pickups and teachers simply write in the time a child was picked up." I responded to that email questioning two of those dates because I know that late pickups didn't occur. On August 1, 2013, I received an email from Ms. [redacted] inquiring about when SMS could expect payment for outstanding charges. At this point I thought that it would be better to meet in person to address these issues further. On August 1, 2013, I stopped by SMS to discuss this matter further with Ms. [redacted]. At that time, I provided her with the invoice as well as the pdf documents that had been sent to me. In response to those documents, she stated that she couldn't make any sense of what had occurred and attempted to contact Ms. [redacted] who was not available at that time. I also stated that I wanted to know what times specifically our daughter was picked up in May late and she read off a handwritten sheet (I was not provided with a copy) of the actual times that she was picked up. She even stated "for one of these days [redacted] was picked up at 5:50 but don't worry because she didn't charge you for that." When I told her that there must be a mistake because our daughter has never been picked up after 5:25 in her tenure at SMS , she shrugged and said that's what had been written down. I told her that this was a problem. If someone had made an error like that, it was possible that the times that she was listed as being picked up late IN MAY (I am not disputing any other month) were in error as well. Ms. [redacted] did not respond to that statement. The meeting ended with confirmation (as I was heading out of the country the following week) that she would speak with Ms. [redacted] and upon my return on 8/13/13, a response would be sent to me via email. However, upon my return on 8/13, I had not received any response from SMS. On 8/21/13, I sent a follow-up email to inquire about the status of this situation. I did receive a response from Ms. [redacted] stating that she had discussed the account with Ms. [redacted] and to contact Ms. [redacted] if I had any questions. On 8/24/13, I contacted Ms. [redacted] and Ms. [redacted] again inquiring about the origin of the $699.20 and the potential errors in late pickups for May. At that time, I also indicated that I would be submitting a payment for all of February's late pickup charges and three of the seven for May. I submitted payment via check to the PO Box address where all payments must be sent. Typically upon receipt of payment Ms. [redacted] sends a receipt to confirm receipt of the payment. I have not received a receipt nor has the check cleared my account. Therefore on Saturday 9/14/13, I sent an email inquiry to determine whether or not the payment had been received to Ms. [redacted] and Ms. [redacted]. I also sent an email to Ms. [redacted] to request a time to meet to discuss this matter further. As of 9/17/13, no one has responded to either messages. On Monday 9/16/13, my husband and I stopped by SMS to speak with Ms. [redacted]. When we arrived, Ms. [redacted] greeted us and said that you must be here to speak with Ms. [redacted]. After a few minutes Ms. [redacted] greeted us and appeared confused stating that we had not scheduled an appointment to meet with her. I told her that I had sent an email requesting a time to meet with her and she had not responded and in general there had been a lack of response on behalf of SMS regarding this matter. Ms. [redacted] was busy and had little time to speak with us due to another scheduled appointment. However, we attempted to address briefly several of our concerns in the amount of time that she could allocate to this conversation. In response to the questions involving bookkeeping, she said that she would defer that to Ms. [redacted] as it was an area that she didn't directly manage. When I informed her that Ms. [redacted] had been unresponsive for almost three weeks, including a lack of response to the inquiry regarding receipt of the payment, she stated that "for the past three weeks she has been busy; we all have been busy it's the start of our school year." I responded by stating that wasn't a justification not providing a response at least to an inquiry regarding receipt of a payment. She said to give her "time." I don't really understand what that means. How much time? In addition to the inquiry regarding late pickups, Ms. [redacted] asked if we had received a computer printout as the school uses the clockin/out times to determine late charges. When I told her that we we didn't always clock her in or out and that the computer wasn't always working properly, she said that's what they base this on. However, that information is inconsistent to what I had been told in writing by the school administrator. We would like to resolve this problem and have made numerous attempts to do so, including an actual payment made. Since she was busy, Ms. [redacted] suggested that we contact her to set up a time for everyone to meet. However, due to the lack of response from her since my initial inquiry at the end of June 2013 and the fact that we were told on 9/16/13, that she and her staff were busy, my husband and I are concerned that it is likely that no one will be contacting us any time soon regarding a resolution to this matter. As of writing this complaint on the afternoon of 9/17/13, no one has contacted us regarding scheduling an appointment.Desired Settlement: Since the end of June 2013, I have sent 10 email messages inquiring about late charges and other billing related problems. I submitted payment covering all of the charges associated with February's late fees and payment for May's fees (see above for further explanation). The Directress has not responded formally in writing to any of my attempts to contact her. I would like someone to either acknowledge receipt of that payment or to reject it formally in writing with an explanation accordingly. The appropriate response is one from SMS to resolve this dispute. Currently, neither the administration, accounting department, nor the owner has been willing to resolve this issue in a professional manner. I have made a payment and the school has not accepted the payment nor has formally confirmed that it will not do so. Is it possible to receive an answer regarding this situation?

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Response:

Please see the attached PDF document which contains Salem Montessori School's response to the complaint filed by [redacted] Cooper. Please let us know if there is anything else you need from us and the status of this complaint.

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Description: SCHOOLS-ACAD-PRE & KINDERGARTEN, CHILD CARE CENTERS

Address: 1574 Roanoke Blvd., Salem, Virginia, United States, 24153

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