Salem Paving Corporation

I was extremely impressed and happy with the work that Salem Paving did for meThe crew showed up exactly on time, went right to work like a well oiled machineThey worked all day until the driveway was completedI have a fairly long and steep driveway with a large large parking areaThey finished it all in one day, cleaned up, and were gone! Just like that! It's been a few years since then, and the driveway still looks fantastic

I have never filed a complaint, however, Arcadia carpet cleaning has "earned"y first! I called, spoke with the office clerk and rec'd a quoteThe owner comes out and tell me it will cost more because my area rugs are woolExp'd the quote and he said "I don't care what she said you should of told her they were wool"Hmm, I m not in the cleaning business and expld I should have been askedWow, and he's the owner!!!! He needs a class in customer service Rude, rude, rude!!!Will NEVER use them again

I just wanna take the time to say I've been using Arcadia cleaning systems for years, they have always been great! They really take the time to insure that we are satisfied with the serviceThey are honest, do great work and very affordableThere is a reason why they are still in business for over years! I would refer anyone to Arcadia cleaning systems!

I called for an estimate late Septor early Octand the Sales associate called and came for the appointment but I had to call back two weeks after the initial request I got the estimate on Oct8th but had to call back again to find out if Salem Paving would come to start the job I got the date of WedNov9th, The crew came and started the removal of the old driveway and got 3/4th finished when they had to stop as they uncovered the Natural Gas Line I had to call the Roanoke Gas Co to come out and they came on late afternoon but said the repair couldn't be done until Nov10th The Gas Corepair was done on Nov10th, I then called Salem Paving and learned that I would not get their work started until the following Monday, etc I then received a call on Satmorning about 8:a.msaying that a crew would be out that day to to the "prepping, etc" and that I could drive on this after this work was done So I parked mone of my three cars on the driveway this night The paving crew arrived on Monday Nov14th to do the black asphalt paving, etc I was advised that I could not drive on the new pavement for three days A Salem Paving Cobanner was staked across the driveway, etc Just about the time the technician started payering the black asphalt on my driveway, my next door neighbor came out and asked how much to do his driveway this same day I believe the asphalt technician was in a hurry to do another job the same day that he rushed to finish my job and get to the neighbor's job After the three day "no driving" passed I examined the job and find that there are some spots that the asphalt did not cover, etc I called the original salesman and asked him to come out and look at the job This was Thursday and Mr [redacted] said he couldn't come until Fri I called him back on Frimorning and was told that Tony Ekinci would need to look at the job and that he would be out after four O'clockI asked that MrTony call me before coming out, etc I had errands to run but checked my caller Id to find that no one from Salem Paving had called I called and left a message that I expected someone to call me as I had received the invoice for the job asking for payment , however since I had a complaint that I wouuld not be payingThe office lady called me and said that she would ask Tony to call me That was Monday Nov 21st Still no response from anyone at Salem Paving It appears that I will need to seek legal counsel to resolve this issue Meanwhile, I am still parking my three cars on the street as I want someone to look at the job before removing the banner across the driveway If I have not heard anything by Nov30th I will proceed with whatever action to get this issue resolved The fact that MrTony Eckinci would not contact me is very irritating This is sub-quality work I would not recommend to a future prospect

I contacted Salem Paving to request a driveway install at my residence An individual did come to my residence in a timely manner to complete an estimate I was very disappointed with the lack of communication and follow up I was led to believe that the delay in the work was with the City of Roanoke I contacted the City of Roanoke yesterday and inquired about the Permit for the work to be completed at my residence I was hoping to assist pushing the permit through the system Due to cooler weather arriving , I was hoping to have this completed very soon Instead, I learned that the Permit was never requested I received a phone call last month from Tony, the Manager with Salem Paving stating that the permit had been requested with supporting documentation and that the City requested more concrete If the "job" had no intentions of being started, why was there no communication with this information, so that I could make other arrangements My residence does not have a driveway entry This job would entail removing the curb, installing a apron/right of way, digging, and pavingI live on the city bus route and busy street and have always wanted a driveway I want to place this review for others to read as a reference and to be cautious when working this company

I will meet wirh mr*** this week and see what the problem is
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, pending completion of the project, will consider this complaint resolved.
Regards,
[redacted]

I called for an estimate late Sept. or early Oct. 2016 and the Sales associate called and came for the appointment but I had to call back two weeks after the initial request.
I got the estimate on Oct. 8th 2016 but had to call back again to find out if Salem Paving would come to start the job. I got the date of Wed. Nov. 9th, 2016. The crew came and started the removal of the old driveway and got 3/4th finished when they had to stop as they uncovered the Natural Gas Line. I had to call the Roanoke Gas Co to come out and they came on late afternoon but said the repair couldn't be done until Nov. 10th. The Gas Co. repair was done on Nov. 10th, I then called Salem Paving and learned that I would not get their work started until the following Monday, etc. I then received a call on Sat. morning about 8:30 a.m. saying that a crew would be out that day to to the "prepping, etc. " and that I could drive on this after this work was done. So I parked mone of my three cars on the driveway this night. The paving crew arrived on Monday Nov. 14th to do the black asphalt paving, etc. I was advised that I could not drive on the new pavement for three days. A Salem Paving Co. banner was staked across the driveway, etc. Just about the time the technician started payering the black asphalt on my driveway, my next door neighbor came out and asked how much to do his driveway this same day. I believe the asphalt technician was in a hurry to do another job the same day that he rushed to finish my job and get to the neighbor's job. After the three day "no driving" passed I examined the job and find that there are some spots that the asphalt did not cover, etc. I called the original salesman and asked him to come out and look at the job. This was Thursday and Mr. [redacted] said he couldn't come until Fri. I called him back on Fri. morning and was told that Tony Ekinci would need to look at the job and that he would be out after four O'clock. I asked that Mr. Tony call me before coming out, etc. I had errands to run but checked my caller Id to find that no one from Salem Paving had called. I called and left a message that I expected someone to call me as I had received the invoice for the job asking for payment , however since I had a complaint that I wouuld not be paying. The office lady called me and said that she would ask Tony to call me. That was Monday Nov. 21st . Still no response from anyone at Salem Paving. It appears that I will need to seek legal counsel to resolve this issue. Meanwhile, I am still parking my three cars on the street as I want someone to look at the job before removing the banner across the driveway. If I have not heard anything by Nov. 30th I will proceed with whatever action to get this issue resolved. The fact that Mr. Tony Eckinci would not contact me is very irritating. This is sub-quality work . I would not recommend to a future prospect.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
This response from the business may have been acceptable however it is 2:00 pm Friday and there has been no contact. The business uses this tactic of promising to contact me and has made appointments with me they never kept. I feel this is a stalling tactic. At this point I prefer a refund. I will have another contractor do the work properly.  
Regards,
[redacted]

I just wanna take the time to say I've been using Arcadia cleaning systems for years, they have always been great! They really take the time to insure that we are satisfied with the service. They are honest, do great work and very affordable. There is a reason why they are still in business for over 30 years! I would refer anyone to Arcadia cleaning systems!

As you can see in pictures wall is there. We did what we said we would do. Actually more than we promissed to do. Bottom raw of wall suppose ro be protected with compactes dirt. We can not be responsible for it. He did another project beside our wall, they probably disturp the bottom of the wall. 
I explained mrs. [redacted] what we can do.
We can add dirt to the bottom of the wall or once he finishes with a wall between utulity building and tree, we can put 2 loads of stone
 
[redacted]
Salem Paving Corp.
Ph: ###-###-####
Cell: ###-###-####
Fax:###-###-####

I have never filed a complaint, however, Arcadia carpet cleaning has "earned"y first!
I called, spoke with the office clerk and rec'd a quote. The owner comes out and tell me it will cost more because my area rugs are wool. Exp'd the quote and he said "I don't care what she said you should of told her they were wool". Hmm, I m not in the cleaning business and expld I should have been asked. Wow, and he's the owner!!!! He needs a class in customer service. Rude, rude, rude!!!. Will NEVER use them again.

Review: On April 15, 2015 I contracted with Salem Paving Corporation to recap my driveway at my home. Unfortunately, the pavement which was installed has developed problems in the time since its installation. At least four (4) cracks with lengths from 36” to more than 48” have developed on the flat surface. Cracks have also developed on the sides, with the paving material threatening to fall off at any time. The recap is crumbling on one side of the driveway where it joins the street, but on my property. At this site it is clear that the 1 3/4 inches of pavement were not applies AS IS STATED IN THE CONTRACT.

When the company's representative received payment (April 27, 2015), he stated that the top 1 ¾ inches of the old driveway is not scraped off (as I was verbally told it would be) during a recap; but scraping is done at the street or at the top of the job if needed to join the existing surfaces correctly. This was not done. When it snowed, the snow plow hit the raised portion where the driveway abuts the street, removing part of the new recap.

This job came WITH A ONE YEAR GUARANTEE (contract issue); as you can see from today’s date, this time has not yet expired.

I sent a copy of the above message to Salem Paving on March 29 [redacted] email as well as registered mail. The company has responded to neither message.Desired Settlement: I would like to be contacted by the company which will then explain how they will repair the product according to its one year guarantee AND THE REPAIR SHOULD BE DONE IN A SATISFACTORY AND TIMELY MANNER (within the next month, two at the most). This includes correcting all the damages outlined in the message above. I would also like an apology or explanation as to why I had to go to this extent to get the company's attention. The email and registered letter should have caused a response.

Business

Response:

I talked with [redacted] couple of times. I explain to her, what we are going to do. And we Schedule the job for 5/10/16[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and spoke with [redacted] of Salem Paving in person when his crew came by to work on the repair of my driveway May 10th. The cracks on the flat surfaces have been repaired as well as the area where the driveway meets the road. In order to completely repair the driveway, Mr. [redacted] has stated that his company will seal the entire driveway twice as soon as the weather permits with the first coat probably being done this Saturday. He will also bring in some dirt on both sides of the driveway to support it due to the height of the pavement. I will wait for the business to completely perform this action and, if it does, will consider this complaint resolved. I am pleased to see that Salem Paving stands behind its guarantee.

Regards,

As unprofessional as they come. Extremely poor communication from this business. When they show up to do a repair of their own work they don't call prior or even knock on the door. Two times so far when they have made an "Any time this day" appointment they no showed and no called. With this type unprofessional behavior I'm surprised they remain in business. I would not recommend salem paving to anyone for any work what so ever!

I was extremely impressed and happy with the work that Salem Paving did for me. The crew showed up exactly on time, went right to work like a well oiled machine. They worked all day until the driveway was completed. I have a fairly long and steep driveway with a large large parking area. They finished it all in one day, cleaned up, and were gone! Just like that! It's been a few years since then, and the driveway still looks fantastic.

Review: When initially discussing paving job, we discussed with Tony the manager of company, our options for the driveway on our rental property. Options were to repair or totally replace. We specifically discussed concerns on crab grass which is what destroyed the current driveway. We agreed upon dig out and replacement. After several months, the crab grass started to penetrate through the new driveway. We were made aware by another contractor stated availability weed preventing mesh. Which is normally laid down where there is a case such as ours. After discussing with Salem Paving why we this option was never presented, he stated that there was no guaranteed it would work. That is assumption that as a consumer he should have given us the option to pay additional for to protect our investment, that the owner stated would last for 25+ years with totally new driveway. Hence why we opted not to repair. We now have a new driveway just a year old that is now being destroyed again with crabgrass. We were told that SP would rectify issue by end of April. We have sent multiple emails and phone message.We have told SP that this is rental property & we have to give notice to tenant prior to work being done. Only time we ever received a call was on a rainy day which was mother's day weekend. Since then we have heard nothing in regards to repairs of this issue. No return calls or emails.Desired Settlement: I would like for Salem Paving to honor his agreement to schedule in advance a convenient time that is good for us and for our tenant.We have asked to allow us to be present when contractors come out, not to just show up.We want our investment to be protected, to last 25+ yrs as Tony advised. I want Salem Paving to rectify the crabgrass issue,as a professional in the paving, to secure our new driveway.

Business

Response:

I have talked with Mr.[redacted] at least twice. I have responded to their email once. I also have sent the crew twice to apply weed-killer on crab grass at 1467 Mountain Heights dr, even though our contract clearly states that we are not responsible for crab grass. I only did this as a favor. It is the customer's responsibility to spray and keep all weeds and grass away from the asphalt. Crab grass has grown from the sides of their driveway, not under it. But even if it grew from the middle, it is still the customer's responsibility. The entire yard is full of crab grass. It needs to be taken care of. Most of it is growing on the right side of the driveway. In any case, if you look at your estimate sheet, you will see where it is written that we are not responsible for crab grass. As a reminder, we did apply weed killer for crab grass twice, that we are not responsible for. At this point there isn't anything else that we can do. Tony Ekinci, President Salem Paving Corp.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Tony at Salem Paving has not explained our concerns regarding the mesh treatment option. No where on our estimate does it state does not protect against crab grass. Why as a Paving contractor he never gave us this option to pay to have mesh put down to help prevent the growth of crabgrass and to protect the new driveway. Tony assured us we would not have the same issue with the new driveway and new driveway would last for many years to come. Here it is less than a year (March) driveway is starting to crack because all options were not disclosed to us. I have reviewed the paperwork regarding the new driveway, and it plainly states all paving jobs are guaranteed for one year. When this issue was originally brought up in March, we specifically explained to Salem Paving this is rental property. We requested advance notice prior to any entrance onto property as we are required to give our tenant ample notice. We also expressed our desire to be present at all times. We have advised Salem Paving of this on every occasion we call or email. I have an email from Tony stating the following: We will heat and tamp the edges of your driveway. We have called Tony on several times and have left multiple messages along with emails trying to set up a time to meet him at the property. We call get voice mail and leave messages. The only time he made an offer to meet us was on Friday Mother's day weekend, in which it was raining. The week it rained for like 5-6 days straight. Tony called on a Wednesday and we advised that that Friday (which it rained anyway) was not good for tenant as she was having family in for Mother's day. He has yet to return the last phone call message by Mr. [redacted]. If Tony has sent a crew over twice, we were not notified either time. We have explained to Tony that we both work full time jobs, and all work has to be scheduled and at the convenience of our tenant. We don't know what work was or was not completed. We want this issue rectified and we want to be present when work is complete. Salem Paving has not followed through on the work they said they would do. We have not seen them do any of the work he has described in his response. Salem Paving terms states All Paving jobs are guaranteed for one year and our estimate does not state anything regarding crab grass or mesh option.

Business

Response:

As I mentioned before, crab grass is coming from the yard and not from under the driveway. We cannot be responsible for crabgrass in the yard. The yard has to be treated for crabgrass. There is no mesh treatment that can stop crabgrass from coming through. I have seen crab grass coming through 8" of concrete. Even if you had 12" of concrete under an asphalt driveway, crab grass coming from the yard will still come through your driveway. You cannot believe everything you read on the internet. We have completed over 14,000 driveways and I personally, have been involved with over 6,200 of them, and we don't have crabgrass growing in our driveways unless the yard already has it. We did everything we said we would do. I sent my crew as a favor to kill your crabgrass, but it is not our fault that you have crabgrass on the side of your driveway. Tony Ekinci

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have provided documentations of the paperwork Salem Paving provided us. It says our driveway was warranty for one year. The driveway didn't make the one year. I also have an email from Tony at Salem Paving stating he would be back to rectify the issue at the end of April, to heat and tamper the driveway. We have yet to have this happen. If Salem Paving has a signed document from us stating that our driveway did not have a one year warranty excluding crab grass , I would like a copy of this documentation. I would also like a response to the email received from Tony on March 24th, explaining when he plans to follow through with his response. If we are unable to resolve this matter, I will seek legal advice. Regards,[redacted]

Business

Response:

Dear [redacted],In general, all of our estimate sheets state that we are not responsible for crab grass. On occasions, the form is printed without stating that. One of those estimate sheets must have been given to Mrs. [redacted].However, in This case, we will treat the crabgrass at [redacted], again.We will apply weed Killer, once a week for 2 times and heat & tamp driveway. Starting 6/24/13 monday and 2 mondays after that at 8 am. We will be there 6/24/13, 7/1/13, and 7/8/13 to take care of the situation, weather permitting of course. If it's raining then it will be following day. Regards, Tony EkinciSalem Paving Corp.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will accept the below treatment options and heat tampering as long as Salem Paving is willing to abide by the one year written warranty agreement. I would like a written guaranteed from Salem Paving to honor their contract and the life of the new driveway. Tony told both my husband and I that our driveway should last 20+ years. Actually he said the life of the house. He stated the day I wrote the check, along with the paid receipt, that also again states on the paperwork ONE year guarnatee that we should not have any issues. No cracking no breaking, no exclusions, that we should not even have to reseal the new driveway. Tony acknowledges in this complaint along with the email documentations stating he did not mention the pretreatment option to us because under his assumption, not ours, this pre -treatment option would not work. As a professional, we were never given the opportunity to pay additional for the pretreatment option to protect and safe guard our investment in a new driveway. The new driveway is cracking on the sides, and breaking up. Why would we or any consumer, invest in a new driveway verses just repairing the old driveway, if a new driveway is not going to sustain as explained to us by Salem Paving . If Tony is a man of his word, then he will stand behind his work, and have no objection to giving a written warranty for any additional cracking or breaking in the driveway. I would also like written work order receipt on the days they go detailing what actions were taken. Regards,[redacted]

Business

Response:

Concerning the request for written one year warranty and the work schedule, we have already given the estimate with a one year warranty on it, which is signed. We have also given dates that we will be there to do the treatments. The treatments are completed except for the last one, which is the heat and tamping and it has been delayed because of rain. We will get in touch when we have rescheduled. We will honor the one year warranty as long as the driveway is cared for in a responsible manner, which includes killing crabgrass and other weeds in the yard and on edges of asphalt, and protecting the edges and all parts of driveway from damage, as it takes about a full year to cure. Nature, harsh environment, and upkeep determine how long asphalt will last. Some will last 20 years, and because of these factors, some will not. We do not mention any treatment for crabgrass other than chemicals, for any customer of ours. There is no need to, the chemicals do work if applied regularly and this is a simple enough solution. Even though an estimate was given without the statement on crabgrass it is logical that the customer would care for a new driveway, and be responsible for it, and know that letting weeds grow, will damage it. We will be in touch for the last appointment. Tony Ekinci Salem Paving Corp.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have my warranty and this issued begin before the one year warranty lapsed. On my signed paperwork, there were no limit or condition, a full one year warranty period. I reported this issue well in advance. I have dated pictures and all my correspondence. Salem Paving is suppose to be the professional expert in driveway and asphalt. Salem Paving saw the old driveway before it was removed and was perfectly aware of the conditions surrounding a new driveway verses repair. Tony is evading taking responsibility that the company failed to to disclose all options available which was the pretreated mesh which could have elevated this entire issue. The new driveway has been treated numerous times by us. It's ashame that as a consumer we opted a new driveway based on the information provided to us by Salem Paving only to be fooled. I want a signed written letter with the dates treated as well as a schedule date on when Salem Paving plans to finish the heat and tampering. Notice will need to be given to tenant who resides at home prior to any work being complete. All work must be complete before Revdex.com can close this case. Regards,[redacted]

Business

Response:

Tony Ekinci states he will be at the consumer on Monday July 22nd to complete the job.

Consumer

Response:

We have a movie of the current condition of the driveway. Note to Sue Richard at Revdex.com, we will be happy to supply a DVD picture of the current conditions as well as before photos during the year and current. We have proof of inconsistency of thickness of driveway and what was actually written on the sign estimate/paperwork. As far as treatment of driveway they have used excessive amount of weed kill extending in some places 2-3 ft from the driveway into not only our yard but our neighbors. The excessive treatment has exposed the inconsistency of thickness of the asphalt all the way down. We have been dealing with trying to get this issue rectify since winter/early spring within the one year guaranteed period. Paperwork states in black and white "All paving jobs guaranteed for one year". Driveway is cracking in places where crabgrass has never grown. There is no support on the sides of the driveway. The driveway has completely lost it's color within the year that we have had it. These are all points that Salem Paving, Tony the owner is aware of but is avoiding. He is trying to say that it's a complete crab grass issue and is not. Just today we had another contractor tell us we needed to seal our driveway. When we told he contractor we just had ta brand new driveway put in (dug out and replaced) last year, he was shocked at the condition of the driveway. According to Tony from his mouth and paperwork on back of signed estimate, driveway should not have to be sealed but every 4 years if that. In regards to the heat and tampering as we have requested numerous times, we want a scheduled time that convenient for us. W want to be present. WE do work full time jobs, and this will need to be scheduled accordingly. A Tues/Wed or Thursday after 2 or any Saturday. Honestly after getting several professional second opinions. Showing the before and after pictures, and all our documents we have on file. I do not see where there a consistency of what the paperwork depth states. I want Tony from Salem Paving to prove the 6' depth and the 2.5 inch asphalt in consistent all the way down the driveway (where no cars go) that was stated on the agreement. I am sorry it has come to this but honestly contractors are shocked and when they asked who put it in, we do not lie we tell them. Therefore this product is representation of the work provided by Salem Paving. I do have pictures that I would like to share with this profile and let the proof speak for itself. I do not want anyone to have this same experience. Regards,[redacted] and [redacted]

Consumer

Response:

I would like my complaint ID [redacted], to be handled through an Arbitration hearing.Regards,[redacted] and [redacted] ###-###-#### [redacted] ###-###-####

Revdex.com COMMENT: THIS COMPLAINT WAS RESOLVED THROUGH THE Revdex.com MEDIATION/ARBITRATION PROGRAM.

Review: I initially contracted with Salem Paving to do a repair to a portion of my driveway where the grading was such that water collected resulting in a "pothole" forming. The solution was to cut out a portion of the driveway, regrade, install a drain and repave. This was done in July of 2013. The work was completed but the drain did not flow in the proper direction resulting in the water continuing to collect and not drain away. Additionally, their large trucks significantly damaged the lower portion of the driveway. Tony Ekinci of Salem Paving returned 3 days later and reviewed the work, agreeing that it was not correct. He offered a solution of repaving (for additional charge) the entire driveway to completely correct the grade away from the garage and run the water out of the driveway onto the street. His crew arrived 2 weeks later and removed the entire driveway, regraded and repaved. While they were repaving I could see an area near the top of the driveway where they were having difficulty with water flow and it was collecting. When they completed, I inquired to his crew about that spot and they assured me that they corrected it and everything was fine. They demanded I pay for the job then stating that "Tony would make it right if it wasn't". I was reluctant, but because he returned once from the faulty drain, I begrudgingly agreed and gave them a check. It rained the next day and it was very clear that the area was not corrected and water gathered there and in several places. I took several photographs of that. I reached out to Tony who now, after having been paid, was very unresponsive. Completely different than prior to payment. After multiple attempts I was finally able to reach him and he agreed to return and look at the driveway. He did so and agreed the grading was wrong at the top. He asked that I send the pictures to him to help train his staff. I did so. His offered solution was to remove and regrade the upper 2/3 of the driveway to correct the water flow. At that time the water that did make it to the lower third was flowing out of the mouth of the driveway and into the street as per all of our discussions. He made several promises to arrive and do the job, missing at least 2 confirmed dates. Finally, a person came to regrade. He ripped up the upper 2/3rd of the driveway and worked on the grading. He did not however compact the grade or roll it out resulting in a lot of loose dirt and dust that would blow all around for the following week while I waited for them to return. Although the man that did the regrade said they would be back the next day, they were not. Another man returned about a week later, on a Saturday and finished the grade in the upper third and they came back a few days later to pave the driveway again. They left with no notice. This time a person, a layman, could visually see a low bowl spot in the driveway. I tested that one spot with the hose and sure enough water gathered and puddled there. Additionally, the driveway grade was now such that water did not flow out of the driveway but instead, off the side where the 2/3 portion met with the previous 1/3rd portion. I called Tony right away and then repeatedly to alert him and see if possibly resolution would be easier while the asphalt was still hot. He told me his crew would return in 10 minutes and he himself would return that evening after an appointment he had with another customer. His crew did arrive, but Tony never returned again. The crew evaluated the puddling spot and took measures to offset the poor grading underneath by re-heating and tamping the area around the puddle to try an make it flow. They were mildly successful (based on a hose test), but actively struggled to correct the flow of water out of the mouth of the driveway. The solution offered was to return the following day and build a slight incline on the yard side of the driveway to offset the poor underneath grade. They did not return the next day as promised, but did come the following day. They built a slight incline such that the driveway edge exceeded the dirt edge of the lawn, but offered to bring fill dirt to offset the difference. Based on a hose test, the water approached the edge but then would trickle back and actually exit the mouth of the driveway. They did not return with the fill dirt the next day as promised nor did they call to let me know. I had to repeatedly call Tony on his cell to gain a response and they returned the following day with the dirt. It was 10 days from then until the first rain which was a light morning rain. This rain however exposed a continued defect that the hose test was not able to expose. When other water is on the driveway, the grading was such that the water ran off the side and eroded the yard area. I called Tony immediately and let him know. I took pictures of that, along with a spot of continued puddling near the original spot of puddling. I received no call back. I called the office and spoke to [redacted] and told her of the issue. She took notes and promised a return call. No call came. I waited 4 more days and called both the office and cell again. Asking simply for the courtesy of a return call and correction of the driveway. I received none. So here I am, 60 days after the first work with a driveway that puddles much the same as the driveway being replaced and a grade of water flow that now floods my lawn instead of going to the street. I am worse than the day we met. I like Tony and I appreciate the struggles of a small business. I understand the many struggles his crew has had doing the job promised. I don't understand the failure to return the multitude of phone calls, or to follow through and complete the job such that the water flows away from the house and out of the bottom of the driveway. When we met, he quickly identified bad grading as the problem. One that would not go away on its own and assured me if he re-graded it, it would be correct. After several chances it isn't a correct grade. Still I allowed them to try and implement "work arounds" via additional build up of asphalt slope to offset the poor grade. Those have still not accomplished the task and now he refuses to respond. Additionally in the course of the work, his crew has left multiple, large oil spots on several areas of the roadway around my home. They damaged several areas of lawn by parking vehicles and rollers on it. They broke the first run of bricks in the adjacent brick walkway and cracked the mortar extending to the second row of bricks. A general lack of care for the surrounding property.Desired Settlement: My desired outcome would be for them to return and correct the flow of water such that it flows down the hill and out the mouth of the driveway and into the street without eroding the lawn area to the side. Additionally that they correct the area of puddling in the upper portion that based on their own initial opinion was the cause of my "pothole" and the reason for any of this work. I want these corrections to be made in a way that the driveway remains one full piece driveway and not several patches as what I paid for was a new, full driveway. I would like these accommodations to be made which would of course be covered by the One Year Guarantee. When accommodations are agreed upon, I would like his crew to arrive on the agreed day at the agreed time or call and notify me if there will be delays. During the course of these accommodation I would ask that no further damage be done to my surrounding property and/or the street. Failing their ability to correct the problems, I would ask that my money be returned so I can pursue a suitable driveway from another source.

Business

Response:

Problems will be corrected next 15 days Tony ekinci Salem paving

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I contracted Salem Paving ([redacted]) last fall to redo a driveway, the work was excellent, but during the work I asked about a small area approx 30" that I wished to be cleared for a project. [redacted] recommended not just doing the clearing but to do a retaining wall. The wall became a ring with the back being approx 4' high and the front being approx 3' high. The "ring" was to be reinforced and I was given the companies guarantee on the work. The "ring' began shifting and shows signs of collapse in several areas due to lack of a secure base. The brinks were laid on top of the ground without reinforcement and the area, due to the construction is directing water through the brick area eroding the soil as well as destabilizing the ring. During the construction phase I alerted [redacted] to the water issue and he had to install drainage lines around the wall. This failed and he had to come back and reinstall them, as they were simply redirecting the water into the ring. The project cost 2,700.00 and I have tried for 4 months to contact [redacted] and Salem Paving leaving voicemails as well as text messages (phone records available more than 20 attempts). [redacted] finally contacted me two weeks ago and assured me he would come and look at it as well as fix it properly. I have had no further contact with [redacted].Desired Settlement: I want [redacted] DBA Salem Paving to either honor the contract and do the wall properly or refund the entire amount paid for the this service. The construction diverted a water flow through the area and the wall needs to have a solid base below ground level as well as having the bricks reinforced to prevent movement.

Business

Response:

I will meet wirh mr. [redacted] this week and see what the problem is.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This response from the business may have been acceptable however it is 2:00 pm Friday and there has been no contact. The business uses this tactic of promising to contact me and has made appointments with me they never kept. I feel this is a stalling tactic. At this point I prefer a refund. I will have another contractor do the work properly.

Regards,

Business

Response:

As you can see in pictures wall is there. We did what we said we would do. Actually more than we promissed to do. Bottom raw of wall suppose ro be protected with compactes dirt. We can not be responsible for it. He did another project beside our wall, they probably disturp the bottom of the wall.

I explained mrs. [redacted] what we can do.

We can add dirt to the bottom of the wall or once he finishes with a wall between utulity building and tree, we can put 2 loads of stone

Salem Paving Corp.

Ph: ###-###-####

Cell: ###-###-####

Fax:###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, pending completion of the project, will consider this complaint resolved.

Regards,

Review: Salem Paving repaired/paved the neighborhood 11 months ago in June 2012. The company contracted to repair my personal driveway: sealing and filling the cracks, resealing the asphalt, and creating a clean cut/seam between our driveway and the neighbors'. The company failed to address any of these issues, yet charged us the full amount of over $1,200. We immediately paid for the job, assuming that Salem Paving would honor their warranty, and return to fix the problems. I have called/emailed Salem Paving over 15 times (I can provide the phone records if necessary) since June 2012, asking them to fix the driveway. They have ignored all of the messages, except for 3 recent occurrences in which they answered the phone and agreed to repair the driveway. The owner of the company looked at the driveway 3 several weeks ago, agreed that his company had not fixed the problem, and was contractually obligated to repair it at his cost. I asked him to repave the entire driveway at the original bid from the previous June. We agreed on the price of $1,282, and he assured me that he would send me a contract, set up a specific date for the job in the 3rd week of May, and return to finish the job. Since then, I have called/emailed Salem Paving many times (7-8 times). There has been no response. The secretary assured me that the owner would drop off the contract in person. He did not. I was also promised that they would send me the new contract by email. They have not. They have had 11 months to fix the problem.Desired Settlement: I expect one of two solutions. 1) Salem Paving can refund me the full amount for the work that they did on my driveway. 2) The company should honor their promise made last June, as well as in early May to repair the driveway by June 1, 2013. The owner agreed to repave the driveway at an additional $1,282. He should send me a contract for the agreed upon amount, and complete the work during the 3rd week of May.

Business

Response:

5/20/2013 We gave an estimate to pave Mr. [redacted]'s driveway last year. He decided to repair & seal his driveway instead. He forgot to mention that we also did an extension to his driveway, which he is happy with. Although we do not give a warranty on patching, the patching and sealing job could have been better. When we met a few weeks ago, we agreed on paving his driveway for $1,282. And we also agreed on the job to be done the 3rd or 4th week of May 2013, depending on weather. He complained at the end of the 2nd week of May. He is complaining BEFORE the due date of the job to be paved. There are still 2 weeks to do the job that we agreed on. I guess he is complaining for not receiving a contract. There are still 2 weeks to receive a contract !!!! He left an ugly message on our office answering machine on 5/16/13, threatening us that he will get in touch with Revdex.com, media, and his lawyer if we did not get in touch with him in 24 hrs. But he did not wait 24 hours or even 5 minutes. One minute later he filed a complaint at Revdex.com. At this point, we are taking Mr. [redacted]'s job out of our schedule and we are not interested in doing business with him. $ 720 of $1280 that he paid us was for pavng the extension part of the driveway and we will refund the difference, which is $ 560.00 . Tony Ekinci Salem Paving

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Consumer has not received refund as promised. Please advise.Regards,[redacted]

Business

Response:

Company states check was mailed on June 5, 2013.

Consumer

Response:

I received the check in the mail yesterday. Everything is taken care of.[redacted]

I contacted Salem Paving to request a driveway install at my residence. An individual did come to my residence in a timely manner to complete an estimate. I was very disappointed with the lack of communication and follow up. I was led to believe that the delay in the work was with the City of Roanoke. I contacted the City of Roanoke yesterday and inquired about the Permit for the work to be completed at my residence. I was hoping to assist pushing the permit through the system. Due to cooler weather arriving , I was hoping to have this completed very soon. Instead, I learned that the Permit was never requested. I received a phone call last month from Tony, the Manager with Salem Paving stating that the permit had been requested with supporting documentation and that the City requested more concrete. If the "job" had no intentions of being started, why was there no communication with this information, so that I could make other arrangements. My residence does not have a driveway entry. This job would entail removing the curb, installing a apron/right of way, digging, and paving. I live on the city bus route and busy street and have always wanted a driveway. I want to place this review for others to read as a reference and to be cautious when working this company.