Salem Pest Solutions, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this partial resolution of giving MrWeller the opportunity to come by to see the problem is partially satisfactory to me However I do want a full refund for a defective fixture I find it incomprehensible that MrWeller has denied receiving any of my verbal phone messages re: the problem with the flood lights he installed on 9/15/ I have dealt with MrWeller in the past and perhaps in another time I had called him and not left a message But this time- VERBAL messages were left on different days My complaint was essentially: The lights, when on, blinked constantly - every 1-seconds I most certainly was able to "grasp his explanations" of how to switch the lights from automatic to manual and back again I had no trouble with the light switch The problem that needed attention was the constant blinking of the lights when on, either in manual or automatic mode And as for his guess that there was a surge - I do believe that that would have affected electric fixtures throughout the house and there was no other household electric problem.And yes, he did leave sheets of paper re: the operation of the light fixtureAnd yes, I am fully capable of reading them What he did not leave was any written warranty that usually accompanies a new light fixture.Therefore MrWeller may call for an appointment and come by from 6:to 9:00pm, as the floodlights are programed to only work in the dark, to see this neighborhood eyesoreIn the end, I do want a full refund Regards, [redacted]

In response to your letter regarding the above captioned complaint, please be advised that on 9/15/15 our Company did furnish and install one double floodlight with motion sensor on the garage, as a replacement for the existing light, for Ms. [redacted] Road, Great Falls,...

VA.At the time of installation I discussed proper operation of the motion sensor with Ms. [redacted] to include providing her with the owner's manual. We were discussing the operation of the unit while standing in her laundry room, which is the location of the switch. When I provided the manual to her she stated that she "really did not need it because if there was a problem she would be giving us a call. At the time of our discussion I also demonstrated how the unit would work with or without the motion sensor by incorporating the use of the existing light switch.I have done other electrical work for Ms. [redacted] in the past and by her own admission during our earlier phone conversations, she has a history of calling our office but not leaving any messages. I am in the field every day and can be reached in my office after usual business hours, which is when Ms. [redacted] has contacted me to discuss her electrical needs. We have not received any messages from her with regard to this installation.We will be happy to go by to see if we can resolve the problem; however, it is our belief that if she were to follow the instructions in the owner's manual it would resolve any issues. As we previously discussed, the motion sensor is controlled by the operation of the switch. It is also possible that there may have been a power surge which would also affect operation.Since we have not received any messages indicating there is a problem, I believe we should be given the opportunity to rectify this issue.Please let me know if you need any further information.Gary S. Weller, Sr. President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this partial resolution of giving Mr. Weller the opportunity to come by to see the problem is partially satisfactory to me.  However I do want a full refund for a defective fixture.  I find it incomprehensible that Mr. Weller has denied receiving any of my 5 verbal phone messages re: the problem with the flood lights he installed on 9/15/15.  I have dealt with Mr. Weller in the past and perhaps in another time I had called him and not left a message.  But this time- 5 VERBAL messages were left on different days.  My complaint was essentially:  The lights, when on, blinked constantly - every 1-2 seconds.  I most certainly was able to "grasp his explanations" of how to switch the lights from automatic to manual and back again.  I had no trouble with the light switch.  The problem that needed attention was the constant blinking of the lights when on, either in manual or automatic mode.  And as for his guess that there was a surge - I do believe that that would have affected electric fixtures throughout the house and there was no other household electric problem.And yes, he did leave 2 sheets of paper re: the operation of the light fixture. And yes, I am fully capable of reading them.  What he did not leave was any written warranty that usually accompanies a new light fixture.Therefore Mr. Weller may call for an appointment and come by from 6:00 to 9:00pm, as the floodlights are programed to only work in the dark, to see this neighborhood eyesore. In the end, I do want a full refund.
Regards,
[redacted]