SALEMN LIMOUSINE

Complaint: ***
I am rejecting this response because:
I made a phone call that Friday night (dance was Friday, not Saturday as the business stated) before the dance even began and left a voicemail for the business stating that the jacket was not the one picked out and that there was a hole in the shoesIn the message I stated that my child was not able to wear the tux due to those reasons(Phone call can be verified by the phone company)I can also provide a photo taken at the dance that shows that my son was unable to wear the tux.
When I went to return the tux on Monday I told the employee there that I had left a message stating that there an issue with the tux and I asked for the refundShe became extremely rude, told me that there were no refunds, and to be goneShe stated that I took it so I'll pay for itIt was after she was so rude and refused the refund that I did tell her that I would be contacting my bank and would be contacting the Revdex.com since the item that was paid for was not the same item that I picked up.
The tux that I picked up was not the tux that *** and his father picked outIt did not fit correctly and as stated before there was a hole in the shoe where the sole was coming away from the shoeHad I thought that there would be an issue, I would have checked the items before leaving the store.
Regards,
*** ***

The customer refused to provide additional information so that we could verify the purchase. We do not normally sell dresses for $19.99. We need to see what dress that the customer purchased so that we could verify the price. The customer is more than welcome to send pictures
via Email, [email protected]. Also proof of the charge/s on the credit card. Owner is Korean and has some difficulty conversing

*** *** was the "customer of record"Rental price of order was $Rental date on form was May 27, Customer picked up the rented Tux and accessories on May 20, and nothing was said at that time. There was never a phone call about the shoes, as if there was an
issue with the shoes, we would have gladly replaced them.When the customer brought the Tux and accessories back on May 23, 2016, she demanded her money back with no explanation and was very rude and said she was going to write a bad review and contact the Revdex.com, at that time she was offered a 50% refund and refused thatWe assume that when a customer picks up the rental on a Friday for a wear date of the next Saturday brings it back on Monday it was worn, therefore no refund is available, the tux still has to be laundered
If the customer had told us of the error in the pickup date something could have been worked outIt was not noticed n

[redacted] tried on the jacket at the time the tux was rented and his father approved.  There is no way that the Tux is not the one picked out as it was a stock tux, not a tux that had to be ordered.
Paperwork that was filled out at the time of the order stated the wear date was 5-27-2016, not 5-20-2016. We can only assume that the customer picked the tux up a week early and if this was the fact, we could have rectified the situation. 
Again, the rental price was a total of $104.94 and a 50% refund was offered when the tux was returned and the mother refused the offer and left.
The "employee" that mother refers to is the owner of the shop.  A message was located on the phone sometime later and it is not understood why a second call was not made on Saturday or the tux returned on Saturday 5-21-16. 
We would ask for proof of when the dance was scheduled.