Salen's Landscaping, Inc. Reviews (1)
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Salen's Landscaping, Inc. Rating
Description: Landscape Contractors, Concrete Removal, Concrete - Restoration, Sealing & Cleaning, Contractor - Electrical, Drainage Contractors, Deck Builder, Patio Cover, Concrete - Stamped & Decorative, Fence Contractors, Water Gardens Fountains & Ponds, Lawn & Garden Sprinkler Systems, Hauling & Clean Up Services, Contractors - Retaining Wall
Address: 9261 Survey Rd, Elk Grove, California, United States, 95624
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Review: Within the 3 day cancellation period, I requested via email on April 21, 2014 at 11:24 am, a landscaping plan and layout description of the Landscaping to be installed in my backyard and sides of my home for my review. On April 21, 2014 at 11:30 Mr. [redacted] replied: "No worries, I can sketch something later this week and email it to you. By Mr.[redacted] stating "later this week" he placed me in the position of being past the 3 day rule. A landscaping plan was never emailed to me. On April 24, 2014 at 10:14 am, I emailed Mr. [redacted] "Please have the plan for me -on line? Or your drawing".I never received a sketch or layout of the landscaping plan he was to send. Instead, I sent Mr. [redacted] another email on April 24,2014, at 7:34 am, asking for a weekend appointment at my home so that my daughter could be in the conversation and view the landscaping plan. The Saturday meeting proved to be nothing but a sketch on a piece of paper 6 x 6, without any descriptions of items to be installed, what type of drip system was to be installed, where exactly was the seating area was to be, etc. There was no clear description of the landscaping work to be done for the $15,00.00 so that I could make a decision to go forward or to cancel. I called Mr. [redacted] to cancel the job and he replied via email "I am sorry to say that the deposit is non-refndable after 3 business days. Please let me know if you want to cancel or move forward with the project."I was within the 3 days when I emailed Mr. [redacted] on April 21, 2014 asked for a plan and his reply never came until the Saturday morning visit and that was not a professional landscaping plan at all Please advise if you would like copies of the emails and the "drawing".Thank you,[redacted]Desired Settlement: A refund of my deposit in the form of a check in the amount of $1000.00
Business
Response:
Good morning
We have a strict company policy of "notice of cancelation" which the customer signs when they sign the contract. She also signed one and has two copies if it. If says in bold letters that the deposit is non refundable after three business days. Up till today we still didn't get any signed copy of the notice of cancelation from her. So there will be no refunds