Salerno Remodeling, L.L.C.

I am Michael P[redacted]rom Salerno Remodeling LLC, I am responding to complaint ID#[redacted] submitted by [redacted] our customer. We are planning on installing new cement stairs for the front entrance and on fixing the asphalt that was ruined during the demolition. We have...

come to an agreement with the customer to finish the work on the house in a timely manner. Sincerely, Michael P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I paid Salerno Remodeling in full over $25,000 and they're not even halfway complete. The timeframe for the project was from mid-January to the end of February to complete phase 1. I've been trying to get them back to my site repeatedly through March, April, May, June, July, August, and September and they keep saying they'll show up but they never do. Why can't they finish the job? I paid them in full. When will they finish putting in the Trex decking, rails, and stairs? When will they finish the soffit, ceiling fans, and electrical? When will they finish the gutters and spigots? When are they going to put the garage door in? When are they going to put the steps in for Phase 2?Desired Settlement: I want the work completed as agreed to. If they can't complete the work in a reasonable amount of time, then I want my money back.

Business

Response:

Jeff, we understand your concerns as we want to resolve this issue as well. Your list of items for the project that are not completed is mainly because the amount of unforeseen issues that arouse and we had covered those expenses, and those had to be done to continue forward. Mostly they were excavation expenses from underground objects that were in the way. Once you accept the change orders and are willing to pay for them we can proceed. Those items are not in the original scope of work that you had put together. Also in your list of items sent via email by you to us dated September 3rd 2013 @ 3:01pm it clearly states the amount paid and owed. The amount listed on page 3 of your complaint in the section of disputed amount is listed as $25,597.78. If you recall the $ 6000.00 payment to us dated 12/8/12 check # 429 was for repairs made and completed to your home from storm damage. The second payment listed as payment to us dated 1/8/2013 (bank check from Sourceone) for the amount of $ 13,749.94 was for the initial payment prior to starting the addition project, which leaves a balance of $5,847.84 for the addition, not including change orders. Having said that the disputed amount is $ 13,749.94 NOT $ 25,597.78 as you listed in your complaint. Your first sentence of your complaint states that you paid us over $ 25,000.00 which is very incorrect according to your payments listed on your email.

The correct amount of dispute is as listed above $ 13,749.94, and in my professional opinion we have completed that amount of work between the original scope and the unforeseen work that arouse that we financially absorbed, and completed.

Also listed on page 3 of complaint under desired settlement you list that you want the work completed that "WE" had agreed to. We have and always have had good intentions of completing your project. We want to rectify this, however clearly you have not paid us the correct amount as listed in your complaint. We will draft a change order to cover the costs for work completed that wasn't in the scope. In good faith because of the timeline of this project completion we are willing to reduce the amount by 30%, and once accepted in writing we will gladly set a schedule and complete. We simply cannot absorb the additional costs.

So, between the correct amount owed to us which is $ 5,847.84 and the reduced amount of the change order, we feel we can complete your project. We will send to you and include the Revdex.com the proper change order amount as well as a completion schedule. We will submit in the required response time, and look forward to working with you to complete your project.

Thank You

Salerno Remodeling

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I paid Salerno Remodeling in full over $25,000 and they're not even halfway complete. The timeframe for the project was from mid-January to the end of February to complete phase 1. I've been trying to get them back to my site repeatedly through March, April, May, June, July, August, and September and they keep saying they'll show up but they never do. Why can't they finish the job? I paid them in full. When will they finish putting in the Trex decking, rails, and stairs? When will they finish the soffit, ceiling fans, and electrical? When will they finish the gutters and spigots? When are they going to put the garage door in? When are they going to put the steps in for Phase 2?