Sales by George

Received call from business stating that consumer received check and it has been cashed He also stated that he would email a copy of check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** This complaint is about things - proper payment resulting from sales of property and proper accounting of what was soldDespite all efforts on my part, nothing has been accomplished or resolved. MrL*** co-owner of Sales By George, an estate sales company, has repeatedly employed evasive responses to the primary issues of concernThroughout every email and now Revdex.com complaint, he has conveniently avoided the principal concerns(1) An exact and clear accounting of what was sold and was due me according to our contractSection 1B of the contract provides “the Liquidator shall document to Seller, by letter, the property sold at the sale, along with the full amount of the sale price of the property.” Instead I was supplied with a pile of sales receipts that were difficult to decipher along with a letter stating the gross sales minus the commission minus the returned Blue Onion Dishes minus the total cost of advertisingAfter reviewing these tickets multiple times, I determined as best I could from what was provided to me that there were no corresponding sales receipts for seven specific items my husband and I witnessed being sold and therefore are aware of the sales prices as well as several items that were missing from the house at the conclusion of the sale and presumed to have been soldGiven that there were no sales tickets for these items, one has to presume I was NOT paid for these salesMrL*** has never addressed the issue of these seven items. Additionally, (2) the contract specifies that the items would be sold at a “public” sale; no where in the contract is it stated that the Liquidator has permission to sell the homeowner’s property to himself for a price that he deems appropriate and then charge a commission on that saleBy not clearly notifying the Seller of this, the Liquidator is now engaging in “self-dealing” when it “purchases” items from the Seller’s estate for prices that they themselves set to be used for resale in their antique centerThe Liquidator should fully disclose any purchases with a written form and NOT deduct the 25% commission In a continuous effort to amicably resolve my concerns, I repeatedly tried to comply with MrL***s requests even when he insulted me by demanding that my husband call and talk with him as he “was done with me.” My husband then tried on multiple occasions to reach the owners of Sales By George, leaving many messagesHis calls were never returned.The owners of Sales By Geroge continually circle round to points of discussion that are irrelevant to the principal issues, reframing situations to suit their needsThey were not present at the sale, and have chosen instead to twist partial truths, use insulting tactics, and fabricate stories based on the disingenuous, or at least inaccurate, reporting of their employeesI will clarify and respond to each point addressed in MrL***s response:- I did receive proceeds from the sale, but, based on the collection of undecipherable tickets, I have no way to determine whether or not I received the proper amountI was told that the proceeds included the one item sold after the sale concluded, but this is unverifiableMrL*** is aware of the items for which there are no sales tickets and that are in dispute, as I have sent multiple emails to him listing themHe has never addressed this primary issue. - In my very first email to him after the sale concluded I had questioned the rationale for high prices on many items, primarily because I over-heard customers voicing irritation about itI was provided with an answer and it was never brought up again- In my first email I also questioned why so little furniture had sold and was provided with an answerThis issue was not mentioned again- There was never a receipt written for the sale of the Blue Onion dishes and I was never told by the Liquidator’s manager how much she was “paying” for themWhen I noticed that they were no long on a table at the end of the second day and asked if they had been sold, the manager told me that she was “taking” them to sell in the owner’s antique center - something I did not know was doneNo - the dishes were not on display for two days as MrL*** contends - they were put out on display only on the second day, and there was never a “sign over them that clearly priced them at $160.” This is a fabrication on the part of their managerIt was not until a day or two after the sale had concluded when a family issue concerning these dishes arose that I requested to have them returnedWhen total event proceeds were finally sent to me, Sales By George deducted $from my revenue for these dishes even though there was no sales ticket indicating that I had been paid for them to begin withAdditionally, there is the significant matter of the Liquidator buying something from the seller for himself and then extracting a commission from the Seller’s proceedsDoes this mean that Sales By George might really have only paid $for the dishes (if I had been paid at all), yet still deducted $from my proceeds? The whole matter has never been CLEARLY explained and documented- MrL***s assertions about my supposed comments in reference to the codes on the sales receipts is nothing but a confusing rantI, at one point, thought I understood some of the coding and asked about itInstead of explaining and clarifying it for me in a rational matter, he has instead chosen to repeatedly insult my intelligence and ramble incoherently- Well after the sale concluded, especially on the day following (not “as the doors closed”), I did in fact offer some things from my mother’s home to some peopleThis has nothing to do with the issues at hand- An item that I have serious concerns about is a large hooked rug that “disappeared” or was sold and for which there is no sales receiptYes - several rugs, including the two dining room rugs, remained in the house after the sale and were donated to charityWe have several friends and family who can attest to thisHowever, the rug in question was NOT one of themThis one had been rolled up in a small room adjacent to the dining room and was NOT there at the conclusion of the saleThe Liquidators employee(s) have definitely confused the rugs and so they are only partially correct in their recollections.The owners of Sales By George have repeatedly ignored my requests and questions for a formal and accurate accounting of the sale, something I am entitled toInstead they have responded with evasiveness, nonsense and slanderous characterizationsMrL*** would have you believe that I am stupid, “delusional,” and “paranoid” as I have been calledI am none of theseI have instead come to believe that his attempts to intimidate me would make me go awayI am concerned that what MrL*** is doing with respect to my sale could possibly be fraudulent at worst and misleading at bestI cannot help but wonder whether his refusal to clearly and simply account for all items sold is an attempt to hide wrong-goingGiven his partner, MrA***’s own recent legal issues, perhaps he has been left with little time to deal with the shortcomings of their company
*** ***

In response to Complaint [redacted], there is no validity to her complaints. Many hours have been spentattempting to focus her attention on reality. She has received her portion of the revenue for the items sold andcopies of receipts of all items sold except for one item sold by us alter the sale was...

closed. After the sale sheasked us if we knew of anyone who might buy the item. We found an out of town buyer who did pay for theitem. She did receive money for that item also, but was told that no receipt had been written.She was at the sale, as you can see from her complaint. Her first complaint was that items were overpriced.After the sale her complaint was items were undersold, yet it was she that as we sold an item would tell us (infront of the buyer) to reduce the price. It is difficult to deal with a person who wants it both ways.At the end of the sale we offered to buy "blue onion transferware" that had not sold. Items were being offered at50% off to the public when we closed the sale a little after 4 PM. A receipt was written for $80, which was onehalf of the marked price. The next fact is unbelievable but true. She was upset because she said "none of thedishes were priced that high." There was a sign over these dishes for two days of the sale that clearly pricedthem at $160. It "came to her attention" that we buy things at the end of the sale, because she was told that byus. She wanted the dishes back, so they were returned. Then, days later she was upset that there was no receiptfor the "blue onion" and could not understand why she had not receive the $80. She was told that the disheswere not sold and therefore she was not entitled to $80. She still did not understand that concept.In looking at the receipts she insisted that receipts that said "Approval 123..." were tax exempt purchases eventhough those receipts listed the tax collected for the State and County. She was told those receipts are "chargecard" receipts. She apparently still refuses to accept that tax exempt sales are marked "TE" and show no taxcollected and that a TE sale could also be a charge card sale.As the doors closed, at the end of the sale, she was telling people still in the house to take whatever they wanted.One of our people helped her on Sunday clean out the house. He says she was most generous on Sunday ingiving away and selling the remaining items, including rugs. She is now insisting that a rug that was still on thefloor at the close of the sale, as attested to by our four employees, is a missing item. He says she disposed of iton Sunday.Sincerely,Dennis L[redacted] (owner)

Received call from business stating that consumer received check and it has been cashed.  He also stated that he would email a copy of check.