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Salina Area Chamber of Commerce

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Salina Area Chamber of Commerce Reviews (3)

We were called to diagnose the furnace. The unit is 14 years old and not maintained. The customer was informed of this at the time. The offer was made to get a project manager out to quote a replacement instead of repair. We were informed at that time that she would rather repair than replace because of cost. Once repairs got too expensive she then wanted to replace. I gave her the price of all parts off of the price of a new unit at that time. I also offered to give her the Comfort Care Agreement money back. We decided on what unit to put in and I gave her a price. She then talked to our retro fit manager to get her on the schedule, while talking to our manager she told her that I had told her a different and more expensive furnace to put in. I told our manager that was wrong but also told her to go ahead a give her the more expensive unit anyway. She then wanted to do the work on a Saturday, which is more expensive for us, but we scheduled it on Saturday anyway to meet her needs without raising the price. She then called late Friday night to cancel the work. I have not heard back from her sense until the first complaint on Revdex.com. It is not our fault that the unit is old and has broken down. I have done everything I can do to make her happy. I am more than happy to refund the Comfort Care Agreement money and maybe even work something out on the bill. But I am not going to give it all back as we only did what we were asked to do. All the while explaining every process along the way. I feel we have EARNED our rating with the Revdex.com because of our hard work, the quality of our service and the quality of all our techs. I am sorry this has not worked out in this customers favor but also feel I have done everything possible to make her happy.

This was a mistake on our part and it has been resolved. The customer does not owe us anything. Thank you.

I've spoken with the customer about this and we both agree that this is just a unfortunate misunderstanding. We have worked it out and the customer is happy. We try very hard to not have these types of things happen but from time to time there are going to be misunderstandings. I would like to thank...

Mr [redacted] for his understanding in this matter.

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