Salinda's Unique Boutique

We have received confirmation that the credit card processor has corrected the duplicate charge to Mr. [redacted].  ·         I was sitting in front of Kyle while he was speaking to Mr. [redacted], and while I was on the phone overheard the conversation.  At no point did Kyle not allow Mr. [redacted] to speak with anyone else. ·         [redacted] is also NOT an authorized [redacted] dealer, however we made an exception and matched their price.·         Mr [redacted]. Information has been deleted from our database. Please let me know if you need any other details.Thank youChris

Complaint: [redacted]
I am rejecting this response because:As of this reply, our bank has not received any refund/credit or any other adjustment to the account.  We are still owed $117.00 for fraudulent and unauthorized charges.
The customer service agent I spoke (Kyle) with would not allow me to speak with any other individual.  He said HE was able to speak with a Chris V, however I was not able to speak with him or any other manager or owner. We still have an active charge to the account and not credit has been made.  As for any accommodations made to me, your customer service representative in the call center clearly stated that you match prices with competitors.  [redacted] according to [redacted] is an authorized distributor of their product.  I am not asking much, other than you stand behind your word as a company.  From day one we had issues, first with a product shipped to an incorrect address and it not being there... To untimely replacement of a product and having to call back several times...  now to unauthorized charges to account.  I would like the money deposited back in my account.  I have used [redacted] in professional applications before and I am not have any other problem with any other merchant.  
Regards,
[redacted]

Kiel did not refuse the customer access to a manager.  At the time of the call, the manager was not available, and an email was sent to the customer about 1 hour after the call with details of the issue.The customer was told that [redacted], who, since 1996, has been a leading provider of...

payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers, experienced an issue during a system update.  This is the official statement from [redacted], that not only had an issue with our website, but hundreds of websites, "[redacted] experienced an issue during a system update on October 17th that caused a subset of previously settled transactions from September to be sent for settlement again between October 17th and 18th. This issue is no longer occurring."The customers $117 will be completely refunded as soon as [redacted] resolves their issue.  We have been following up with [redacted], as many other companies have, about this issue. Looking into this account is seems that we also made several exceptions, including matching a price from an unauthorized cpap dealer.  We have removed any and all credit card and customer details from our data-base.  We made another call to [redacted] today and they anticipate all refunds to be complete today.

[redacted]
The Anthony you
spoke with is in customer service, and not the president of the companyThat
being said, your machine was thoroughly tested and also addressed with the
manufacture to assist with proper diagnosis of your new CPAP machine. We found
no error code and could not
duplicate the issues you expressedThe manufacture also confirmed that what you are stating is not possible. After
receiving the CPAP back you then called and spoke with Kiel and expressed your
concern that the unit is still not properly workingThis conversation occurred on 2/23/at about
9:30am. Kiel suggested to you that the
manufacture believes the outlet the unit is plugged into in your home may be
faulty, and to please try plugging the unit into a different outlet. This was unfortunately not something you
wanted to test and the phone call endedA few minutes after that call ended, I emailed you several
options, which I never received a
response. I then re-emailed you again on
3/due to a credit card dispute you filled, again never receiving a response
We understand the importance of sleep apnea and the need to have a working
device and mask. My email provided every
option, including a pre-paid mail label and a full refund. I would be happy to still send you a pre-paid
return slip and refund you in full upon receiving all the items you were
originally sent. You can expect a [redacted] return slip in your email today
Below is my original email:
From: The CPAP Shop
[redacted]
Sent: Thursday, February 23, 9:AM
To: [redacted]
Subject: The CPAP Shop
[redacted]
We thoroughly
tested your machine as well as received assistance with the manufacture to
conduct a complete inspection and found no issue. The only thing
the manufacture suggested is to try and plug your machine into a different
outlet
Please try this
suggestion and let us know if you still have them same issue. If so, I
would like to send you pre-paid return label, refund you in full, and explore
purchasing a different cpap machine from a different manufacture
Thank youChris
The CPAP Shop