Salisbury Construction, Inc.

I have asked our sales reprensentativewho dealt directly with the *** to give me a full accointing of this matter and am waiting for his responce

the lawn has been replaced

Mr [redacted]Salisbury Homes does not do or every does poor construction practice.  We went over and above what the IRC recommended by putting in the 2x12 beam.  If the deck needed repair or replacing we would have done it no questions ask. Your new home orientation explained to you as a homeowner to look for any shifting or 1/4" cracks or bigger in concrete  before it is reason to replace or repair and all exposed wood needs to be sealed.   Your concrete cracks do not fall under that guidelines and again your cracks in the lumber do not pose a hazard to deck.   At this time the deck will not be fixed.

The deck has been inspected by our head superintendent  and the city inspector and has been told that it is structurally sound and meets city code.  The master door has been fixed and is schedule to be painted  The flooring and air duct cleaning have been resubmitted to subcontractors

I am sorry that you are having issues with your sprinkling systemI will have them come out again to look at your system As a homeowner you would want to take pride in your yard and make sure that the dry spot is taken care of until they are able to come and see what the problem is  the...

landscaper is not responsible to fix your sprinkler heads by damage of the lawn mowers

Complaint: [redacted]
I am rejecting this response because:Not building a deck up to code is a poor construction practice. I am not the only one who has issues with poor construction on their home. Many of my neighbors have told me they have had issues as well.  Bringing a deck up to code is not "over and above." It is ridiculous that I have had to fight tooth and nail to get my deck brought up to code, and get repairs done since I am supposed to have a home warranty. All of the corrections that have been done since the initial building of the deck should have been done from the start. That is why the Santaquin Building Inspector had you fix these items. In regards to your previous message about him not contacting you, he sent me a text that says he has been talking with "Ryan with Salisbury Homes", so I know that your statement is not accurate and a misrepresentation, which is also a very poor business practice.When doing our walkthrough, Reed told us to look for cracks larger than 1/4 inch in the basement foundation, nothing about the footings for the deck. All cracks in lumber weaken its structural soundness. Like I referenced in the previous message, the 2x12's were installed with cracks in them, and sealing them will never repair the cracks, or make them more structurally sound.
Sincerely,
[redacted]

In Response[redacted] visited with me in the Spring of 2015 about the opportunity to build a new home. They both had very specific ideas about home and site plan layout in regards to a view and walkout basement. Salisbury Homes had just opened some lots at Summit Ridge in Santaquin, the price, lot size and layout were very appealing to the [redacted]. Over time we discussed different plans and lots, ultimately they decided on a very large lot located on a heavy slope. The lot runs thru the block having access on both the East and West with the high side on the West. The utilities are located on the East or downhill side, I advised the [redacted] the home would need to face East. [redacted] asked me to try and place the home facing West with a walkout basement, the [redacted] reserved the lot and began the process. Salisbury Homes notified me the cost to move utilities and the site work would be too great and were not willing to sell it with a West facing home. [redacted] opted not to build on that lot. As we looked into other lot options, [redacted] asked about 3 lots that fit the site plan he was interested in. All three lots were on hold due to site work needs, [redacted] chose to reserve one of those lots. A contract was put together with a predetermined knowledge that there were site work needs to make the lot build-able. As we progressed forward [redacted] would call on occasion demanding discounts and definitive dates, I have put together a basic time table below.05.30.2015 Buyer reserved lot 13a in Sunset Trails Santaquin for future build.06.11.2015 Academy Mortgage informed Seller that Buyer would qualify for a loan in mid November 2015.08.11.2015 Buyer presented offer to Seller for a build.08.13.2015 Seller notified Buyer home would not work on West side of lot, utilities and grade would require an East build.08.13.2015 Seller offered to return all deposits to Buyer or move to an available lot.08.18.2015 Buyer rescinded offer for Sunset Trails lot 13a, only wants home if West facing for walkout basement and views.08.18.2015 Buyer reserves lot 91a in Sunset Trails, lot on hold for required site work to make lot build-able.08.27.2015 Seller agrees to contract on Sunset Trails lot 91a with Buyer knowledge of lot hold and required site work.08.27.2015 Seller estimates a February completion.09.01.2015 Seller begins sending weekly updates to Buyer to keep informed. 10.26.2015 Seller informs Buyer site work is taking longer than expected, completion looking more like June 2016.10.26.2015 Seller offers to return all deposits and cancel contract or move to available lot, Buyer wants to continue.12.11.2015 Seller offers to help with some closing costs, Buyer agrees but wants a firm date, Seller says not yet available.02.16.2016 Seller continues to prepare site work for future build, again offers to refund deposits or move lots, Buyer wants to press on.03.16.2016 Seller informs Buyer site work will likely create a June completion.04.19.2016 Seller sends Buyer preliminary site plan.04.26.2016 Architectural Review Committee notifies Seller there will need to be additional garage space and stone work added to home.05.02.2016 Seller notifies Buyer there will be additional cost for site work, garage & stone work.05.07.2016 Seller sends Buyer two options, an addendum with additional costs or a rescission.05.09.2016 Buyer sends objection letter to the Seller.05.16.2016 Seller gives Buyer till 05.20.2016 to respond with one of the two options.05.19.2016 Both Seller and Buyer agents meet with Buyer to try and resolve issues.05.20.2016 Buyer agrees to pay for garage and stone but refuses to pay for site work and wants 20 days to make decision.05.23.2016 Seller sends rescission to Buyer, Buyer contacts Seller voicing frustrations.05.31.2016 Title returns all $8,000 of deposits plus $500 additional from Seller to the Buyer.In general, I got along well with [redacted] and their agent [redacted]. It is a frustrating situation for all involved, I wish the [redacted] well, I enjoyed working with them.Reed S[redacted]###-###-####Salisbury Homes[redacted]

Complaint: [redacted]
I am rejecting this response because:The response is only a "we will look into it".  I have not received any response from Salisbury Management.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]