Salon 10 North

Ms [redacted] , I reached out to you again todayWe have tried to resolve this issueYou declined serviceI would be more than happy to resolve this issue Please let us know how you would like to proceed

I spoke with you today You told us that you no longer needed service Thank you D3S Service LLC

Revdex.com:
This letter is to inform you that D3S Service has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/8/and assigned ID *** Sent: Sunday, August 14, 10:PM Subject: Re: A message from your Revdex.com This issue has
been resolved
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The company failed to returnI missed hours of work waiting for the company to return to install the partPer ***'s it is up to the company to return to install the part after the buy out occurredThe company literally left my washer a part in the laundry roomThe company agreed to come and return the washer to the original state, the day they supposedly was to come the technician had a "family emergency" and rescheduled with me for another day that I took off from work and that day came the owner Scott *** came up with this excuse after a conference call with ***'s stating it is up to him if the company would charge a fee to returnThis company has very poor service and tons of negative reviewsI just asked the company to return my washer back to its original state and not to repair it and they failed to do that when they were paid by ***'s to repair and not a service call and definitely not to further destroy someone's personal property
Regards,

Sent: Wednesday, August 05, 2015 11:31 AM To: drteam <[email protected]> Subject: Revdex.com Case # [redacted] - D3S Service   On 06/15/2015 we were out at your home to change a pressure switch.  Found the switch hose was rubbing motor.  We then replaced the hose.  It was our...

understanding the unit is fixed.  I am sorry for any inconvenience you felt through this process.  We would be happy to send another tech out to look at your unit.   D3S SERVICE [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.The problem has been fixed. Took several weeks to have this issue fixed. If the first technician would have done his job the first and even second time when he came out he would have known it was a hose that had fallen off and this could have been resolved in a timely manner. We are glad the problem is fixed and will make sure not to hire your services again. 
Regards,[redacted]

The consumer has an extended warranty with [redacted]'s Service Advantage. The customer would not make her self available for us to return to install the parts.  To please the customer [redacted]'s sent the customer a check to buy a new unit.  When the new unit is delivered [redacted]'s will hall the old...

unit off. Per [redacted]'s if we return to the customers home we will have to charge the customer.  The customer is wanting [redacted]'s to buy a new washer and repair her old one.

Ms. [redacted],             I reached out to you again today. We have tried to resolve this issue. You declined service. I would be more than happy to resolve this issue.  Please let us know how you would like to proceed.

I spoke with you today.  You told us that you no longer needed service. 
 
Thank you
D3S Service LLC

Hello,We are truly sorry you feel like we have given poor service.  We have an obligation to the retailer, manufacturer, and you.  Your unit was under warranty.  Our obligation is to make sure you have a working appliance.  They gave you an exchange to buy a new one.  Our obligation to the company you bought it from is not to fix this unit.  Your retailer informed us they wanted this unit back, and would pick it up when they delivered the new one.  It would be unethical to fix a unit when you were given an exchange.  I hope you understand.  We tried to do right by you and the retailer.  Our goal is to provide good customer service.  The owner had a death in his family.  It was not an excuse.  We are truly sorry you were inconvenienced. Thank you, D3S Service LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  Debbie, the manager from D3s called on
August 5, 2015 inquiring on the Revdex.com complaint against them.  Notified Debbie that I was unsatisfied with the business practice of which D3s holds.  On July 5, 2015 D3s reception calls to confirm reservation for July 6, 2015.  Morning of July 6, 2015 reception again confirms reservation for 3PM.  Called D3s at 2PM and they canceled my reservation without explanation.   Asked when they would be able to come out again, they mentioned three weeks from now.  Until 08/05/15 there was no explanation on what, why, or even how my reservation got canceled.  What prompted a call was when the complaint was made to Revdex.com.  Because of the complaint to Revdex.com, Debbie then decides to call on 08/05/15.   Debbie gave an explanation that LG has decided not to pay D3s therefore D3s could not and would not come out for free.  It is until I have decided to make a complaint against D3s that has prompted Ms. Debbie to give me a call.  Shifts the blame to LG stating that LG should have told us that D3s is not coming.  I wasted a whole day waiting on D3s in which they hold no regard, respect, nor care to have any type of explanation.  Debbie, has also mentioned that since LG is not paying D3s, if a technician from D3s comes out then they bill the customer.  After that response Debbie asks what would it take to solve my issue.  I said I would like them to come out and fix my broken refrigerator.  Debbie says no problem with the caveat of LG does not pay D3s and then D3s will charge the customer.  Since June 28, 2015 I have a broken refrigerator and still awaiting D3s to come fix it.    
Regards,
Dr. [redacted]