Salon Adeva

Initial Business Response / [redacted] (1000, 5, ***/08/02) */ We acknowledge the clients' tax returns were not filed until the client called to inquire about the status of their returnsThis was an administrative mistake on our part I had contacted Mrs [redacted] to resolve the issue and to acknowledge our mistake the week prior to receiving this complaint from Revdex.com.A voice mail was left on Mr [redacted] 's voice mail with an offer of a full refund and asking him to confirm this was an acceptable solution We did not receive a replyI contacted Mrs [redacted] on Friday [redacted] st, [redacted] to make certain they had gotten the first message and to confirm this was an acceptable solutionShe acknowledged receiving the first message and accepted the offer of a full refund The check is printed and will be mailed Tuesday [redacted] th *** Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your involved with our claim We wish to clarify some of the firms claims 1- The firm did contact us and we did promotely call them back but it was unfortunately a 'telephone tag match and not a lack of response on our part' [redacted] The firm is closed outside business hours and we were not given any options for after hours call Until the Revdex.com was involved there was no offer for a refund, only a credit on next years return [redacted] - [redacted] - [redacted] - On Friday [redacted] th we received a refund cheaque from Alain and AssociatesWe are satisfied with the refund and can end this discussion However, we remain unsatisfied with the handling of the matter by the Partners of the firm and allowing their admin help to do all the nasty dealings [redacted]

Final Consumer Response /* (3000, 10, 2017/03/30) */
Hello,
Someone from Allain and Associates contacted us Monday March 27th to confirm that our file was ready.
As compensation they offered us a [redacted]$ rebate from our almost [redacted]$ bill. This is not satisfactory and our board of directors...

stand by its initial request: that Allain and Associates pay the totality of the bill and penalties that may occur from back taxes.
Thank you,
[redacted]

Initial Business Response /* (1000, 5, [redacted]/08/02) */
We acknowledge the clients' tax returns were not filed until the client called to inquire about the status of their returns. This was an administrative mistake on our part.
I had contacted Mrs [redacted] to resolve the issue and to acknowledge...

our mistake the week prior to receiving this complaint from Revdex.com.A voice mail was left on Mr. [redacted]'s voice mail with an offer of a full refund and asking him to confirm this was an acceptable solution.
We did not receive a reply. I contacted Mrs. [redacted] on Friday [redacted]st, [redacted] to make certain they had gotten the first message and to confirm this was an acceptable solution. She acknowledged receiving the first message and accepted the offer of a full refund.
The check is printed and will be mailed Tuesday [redacted]th [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your involved with our claim.
We wish to clarify some of the firms claims.
1- The firm did contact us and we did promotely call them back but it was unfortunately a 'telephone tag match and not a lack of response on our part'. [redacted]. The firm is closed outside business hours and we were not given any options for after hours call.
2. Until the Revdex.com was involved there was no offer for a refund, only a credit on next years return. [redacted].
3 - [redacted].
4 - [redacted].
5 - On Friday [redacted]th we received a refund cheaque from Alain and Associates. We are satisfied with the refund and can end this discussion.
However, we remain unsatisfied with the handling of the matter by the Partners of the firm and allowing their admin help to do all the nasty dealings.
[redacted].