Salon D Entourage

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards,d [redacted]

Thank you for the opportunity to respond. I have completed a thorough investigation and have concluded that our billing office didn't forward the complaint to our management team to review to address her Quality of Care concern I sincerely apologize for the delayed response and hope we
can resolve this to her satisfaction. I have authorized a refund of $per the request as a courtesy due to the communication delays. I have asked that it be expedited on her behalf. We will use this as a opportunity to review and improve our processes internally. If there are any further concerns or issues she would like to discuss please feel free to have them contact me directly at ***. Respectfully,Paula P***Director Of Operations

Thank you for the opportunity to resolve this issue.  I have researched the claim history and did verify that a refund of $315 is due to Mr. [redacted]'s daughter, [redacted].  However, because his daughter is over 18 and the guarantor on her own account the refund will be issued to her...

directly.  The insurance sent us their payment and it was posted to the account on 11-20-15.   We didn't receive the EOB from the insurance until a few days later to indicate that the patient portion due was zero.  I have requested that the refund be expedited and she should expect the payment shortly.   Subsequently, Mr. [redacted] will also be receiving a $15 refund for his son who was seen.     Thank you for bringing this to our attention and I apologize for the inconvenience.  If you require further assistance please feel free to contact me directly at [redacted].   Thank You, [redacted]Director of Operations[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,d 
[redacted]