Salon d'Artiste

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I am rejecting this response based on information providedI would like to first make it clear that I never received a consultation for either of the treatmentsThe first time I came in for the treatment, the stylist immediately took me back and began washing my hairWhile she was washing my hair, I was struggling to ask questions about the product and how it works, but unless I asked, I was given absolutely no information about the product nor what it would do to my hairThe second time I came in after the initial treatment did not work, the receptionist at the front told me that a stylist newly recommended this product to the salonShe explained how this same product was used on a stylist at the salon and it also did not work on her hairAgain, I was given no information that it could have been the texture of my hair that caused this product to not workIf I were to receive a consultation and a stylist who informed me of what could happen, I would not have invested over $After I left the salon the second time with the second treatment, I asked the stylist if I would have to come back to the salon due to the treatment not working again and she responded with, "I do not know, but I hope not." The stylist was clearly unsure on whether the product would take on my hair or not rather than confidently responding with something more certain.
I would also like to mention that the manager was on vacation the entire time of this process, and therefore cannot clearly or correctly speak for any of the parties I dealt with at the salonShe stated that my mother called after I said I was unhappy with the results, which is falseAfter my first treatment, I called the salon and said that I did not think the product took in my hair, and the receptionist immediately blamed the productShe told me to come in to get the problem fixedThe second treatment was completed and I waited four days to wash my hair, hoping that the longer I waited, the better the product would takeUpon washing my hair, my hair was back to its normal, frizzy selfThere was no smoothness, no decrease in the frizz, and nothing that appeared to be even close to a 50% increase in the smoothnessAgain, I never received a consultation and was never informed that "smoothness" was all I was to expect from this treatmentI was told that there would be a significant reduction in the curls in my hair, though some curls and wave would still be presentMost people do not invest so much time and money for an additional "smoothness."
The manager incorrectly stated that my mother called the salon screaming after I initially discovered the second treatment did not workAfter the second treatment did not work, I, personally, called the salon and spoke with the receptionist who spoke in a way that I have never been spoken to beforeUpon telling her who I was and saying that the treatment did not work, she told me to come in to get my hair trimmedI said that it was okay, and that I would just like my money backHer response was that there was no way I could get my money back, but I could come in for a complimentary trimI responded with, "Okay, thank you." She yelled, "What do you mean thank you?!" When my mother overheard this conversation and saw how shaken up I was, she called up the salon and wanted to speak to the lady who spoke to me in that wayMy mother was furious with the woman who both belittled and disrespected her daughterMy mother only ever spoke to the receptionists on the phone, never the manager who stated herself was on vacation.
I was leaving for vacation a few days after I called the salon and will be returning in another weekI do not want to trim my hair; that is not what I went in for and will not fix the problemI would like a refund for spending so much time and money on a company that did not deserve itIf after the treatment I was spoken to in the right manner and was not belittled or disrespected, I would not have reached out to the Revdex.com.
I brought this case to the attention of the Revdex.com for both the investment I made in which I did not receive what I was promised, but also because of the amount of disrespect I encountered, from being taken advantage of in the beginning and not being given a consultation, to the receptionist at the front desk who belittled me
As a year old *** student who has been working part time in customer service for five years, I expect respect from individuals in which I am providing business toIf the salon were to properly give me a consultation and inform me to make a better decision, I would not have spent money that I work very hard for just for some "smoothness" in my hairThe stylist was eager to take me back to begin the treatment on my hair to make her money rather than explaining to me what will happen and the results I should expect based on my hair typeIf the stylist knew my hair was not made for this type of treatment, she should have told me instead of taking advantage of me and proceeding with the treatment anywayI am therefore rejecting this response based on information provided by an individual who was not present at the time of the occurrence.
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This is in response to the claim from *** *** We have been in business for years and have never had a complaint against us and maintain an excellent reputation on the main lineWe rarely have a dissatisfied client, however, when it happens we bring that person in and do whatever it takes
to please them and beyond.*** came to us for the first time wanting a Keratin treatment, and went the stylist did the initial consultation, she clearly told her that she would get a reduction in the frizz in her hair but that she could not achieve completely smooth hair with any Keratin productWe never, under any circumstance, promised *** any more than could be delivered with the Keratin treatmentWe invest a significant amount of time and education in teaching each stylist how important it is to communicate what is a realistic outcome to expect in all situations, and this is why we rarely have a dissatisfied clientEveryone's hair is different and we strive to be realistic with the goal that a client is hoping for right up frontThis is why we do a consultation first, so that all parties are clear on the possible outcomes,*** is a year old and we now believe she was hoping for better results than her hair type could expect, regardless of what was explained to her at the time of her consultationHer mother was not present at this consultation.However, when her mother called and said she was unhappy with the results, we immediately brought *** back in and did another complete Keratin and used another Keratin product that we offer, hoping it would add some additional smoothness to her hairAt that time, the stylist was able to observe that *** did, in fact, get results from both Keratin treatments, and to expectanything additionally was is impossibleThese treatments can give to 75% smoothness to the original hair structureThat was explained to her on both occasions.The following week, ***'s mother called the salon screaming at the top of her lungs on the phone, that she wanted her money back and that she was consistently lied toShe also accused us of insulting her daughter and threatened to bring the police to our salon to collect her money, and calling the receptionists liars.I was on vacation at the time, but our receptionist called me crying that the woman had screamed and yelled on the phone ather, calling her names, and making outrages accusations at everyone and needed to call her immediatelyOf course, I did so, and the moment identified myself, she began screaming and making threats toward me as wellI have never encountered such hysteria in yearstried to calm her and ask her to please bring her daughter into the salon so that we could shampoo and dry her hair ourselves in order to show her how to handle it and be able to observe for ourselves what was going onI also offered to trim her hair, free of charge, since the stylist had observed at her first consultation that her hair had not been trimmed in quite sometime and was in much need of having the ends trimmed up.Her mother than said she would be going on vacation, and assured her that was not a problem and we would be happy to have her come in when she returnedShe did not bring her back in and this is the first time we are hearing from her since that conversation.It is for these reasons, that we believe it is unfair and that the mothers request is not valid since she would not contact us as she said she would when they returned and allow us to bring *** in and help her with her hair further.Sincerely,Ann S***