Salon del Sol

Revdex.com spoke with a representative from the business who stated that they were not able to locate this customer in their system or the gift card purchaseShe also stated that their system has not changed in years so she is unsure of who would've given that information The representative said that the business has locations, and that any of the locations would've honored the gift card if they had the gift card number or proof of purchaseThe representative asked that the customer provide more information such as the location where the gift certificate was purchased, the location they tried to use the gift certificate and could not, the individual who purchased the gift certificate, gift certificate number, or other proof of purchase and the company will be able to assist further

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company was presented the certificate at the time of sale and refused to honor itTheir practices are discriminatory, as that my son is African American and a male I am an EEO Counselor and will proceed with Discriminatory charges against the company Regards, [redacted]

Revdex.com spoke with a representative from the business who stated that they were not able to locate this customer in their system or the gift card purchaseShe also stated that their system has not changed in years so she is unsure of who would've given that information. The
representative said that the business has locations, and that any of the locations would've honored the gift card if they had the gift card number or proof of purchase. The representative asked that the customer provide more information such as the location where the gift certificate was purchased, the location they tried to use the gift certificate and could not, the individual who purchased the gift certificate, gift certificate number, or other proof of purchase and the company will be able to assist further

Revdex.com spoke with a representative from the business who stated that they were not able to locate this customer in their system or the gift card purchase. She also stated that their system has not changed in 15 years so she is unsure of who would've given that information. 
The...

representative said that the business has 7 locations, and that any of the locations would've honored the gift card if they had the gift card number or proof of purchase. The representative asked that the customer provide more information such as the location where the gift certificate was purchased, the location they tried to use the gift certificate and could not, the individual who purchased the gift certificate, gift certificate number, or other proof of purchase and the company will be able to assist further.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company was presented the certificate at the time of sale and refused to honor it. Their practices are discriminatory, as that my son is African American and a male.  I am an EEO Counselor and will proceed with Discriminatory charges against the company.
Regards,
[redacted]

The business looked in their system based on the information provided from the customer and stated that there was a note in the system that the customer Mr. [redacted] came in and attempted to use a gift certificate without having the gift card in his possession, and merely had the envelope the gift card came in with the amount handwritten on it. The representative from the business stated that they looked in their system, and there was not an accounting of the gift card having been sold to Mr. [redacted]. The representative stated they have also checked their system for the customer's name who filed the complaint, and neither account gave confirmation that a gift card had been purchased. The representative stated that they are glad to honor the gift card amount if they receive proof of purchase, which would include either the gift card number, the receipt on which the gift card was purchased, or a printout of the purchase from the credit card or banking information used to purchase the gift card, but unfortunately without proof of purchase, they are not able to honor the gift card, and that was the reason the gift card was not honored the day the customer attempted to use it.

Review: Salon spa set up our group spa day 3 months before on 2/8/14. We showed up on 5/3/14 at 9 am for our services of massage facial manicure and pedicure. ( group of 4 ladies for my bridal party) we were all told to be there at 9 and all had appointments then. We were to this was a group party and services would be coupled as much as possible to we could enjoy each other's company.Everyone was called back for a service except the bride . I sat there for another 30 minutes until I went to the desk to inquire when I would go back- the front desk girl said " ohh well your first appointment didn't until 10:45". So after being told we would all start at 9 I had to wait another hour and 45 for anything. While getting a pedicure one of my bridesmaids overheard another salon employee talking to a customer complaining g about how busy they were because they had this bridal party to work in ( keep in mind we booked 3 months ahead )and they didn't even know why we were there when my wedding wasn't today . WE were there to pay for services !!!!!!! So we wanted to meet with the manager after we were all made to feel so unwanted and not good enough. The manager wasn't there so they Called her and she offered us 20% off our services and lunch . When we booked that was the agreement since it was our first to there anyway. We all agreed to try to overlook it and move on with the rest of the day. Everyone was done except me and massage was last. When it was my turn they called me up and said unfortunately they were not going to be able to do it because I was in my first trimester of pregnancy . So they cancelled it. There is no law against that- as they stated. I'm a nurse and I'm aware of the cans and cants of pregnancy. What really happened is they messed up the booking and didn't have time for me We got the manager on the phone and she apologized for everything and stated she would make it right and contact us upon returning - she banned us from the salon today .Desired Settlement: I would like an apology and a refund. I have never been treated so badly and we were NEVER rude to them as they were very disrespectful to us. They don't have to ban us as I will never return but we spent almost 1,000 dollars in there and all to be treated horribly. Their business is customer service and when paying for such spa days you come there to relax - and enjoy yourself and we were not able to do any of that . I just wanted to leave the entire time.

Business

Response:

When the current

employees (the former who had booked and made alleged promises is not

longer with the company) contacted the parties to verify the

appointments they specifically asked if they would be having and lunch

and were told no. They were also given the schedule of who was getting what and when. This information is also sent either via email or text message. With a group booking we try and accommodate at the same time and as conveniently as possible for the group, but this is not always possible. My understanding is the group was drinking the entire time (including the pregnant bride) and some member of the party became loud in the middle of the salon. If something was allegedly heard by a member of the party or not I cannot confirm, but I can assure the complainant that any Saturday in our salon is going to be quite busy, but should always remain professional. The first attempt at getting a discount for their trouble began here when they requested to speak to a manager. I am still a bit unclear about what they had a problem with except the fact that someone thought they heard another technician say something about their party.The other part of the complaint centers around the massage not performed on the pregnant member of the party. Our salon policy is to not perform massage on pregnant women during certain periods. It is also up to the technician's discretion whether they are comfortable performing the service or not. My technicians were following company policy and it does not matter if it is the law or not. Our liability insurance gives us certain parameters that we have to work in and that we must follow. Follow up calls to rectify the situation were unproductive because the complaintent was extremely loud and disrespectful to our management. I advise my managers to not tolerate rude or disrespectful discourse and when that became apparent in this situation we asked the client to please take her business elsewhere. We will not be refunding any money for the services performed as they were performed and there were no complaints regarding the services themselves. I would also summarize by saying that just because you have services booked at a salon does not give you free reign to drink and be disorderly hereby disrupting the other patrons.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First off this is completely untrue. We were offered a bottle of wine to split between 4

Ladies at lunch on behalf of your staff to attempt to make things better. I, the pregnant bride , did not drink and half the bottle remained At The salon after we left.

Yes we did receive the services - however we were not treated with respect or dignity by anyone BUT [redacted]. No one else tried to make us feel welcome. We were never rude or loud to any of the salon staff members . We all have very professional jobs and I am always professional in In my interactions with others. I'm appalled at the fact that you would even accuse our group of ladies as being such. Again I don't think we should have been treated the way we were and spending the amount of money we did. You as a salon are customer service based!!!!! That is how you get return service and more business , quite frankly it's what you want and I would think you would go out of your way to ensure a customers first visit is amazing -not this outcome.

We never received any text messages or email confirmations - no appointment times were confirmed with who or what services they will be receiving. I would love to see the email you sent.

Again I asked for a refund AND and apology and I see that your salon has provided neither. The customer paid for the services . We didn't argue about the price or walk out , we paid for you to be rude to us in hopes that the manager would make this right over the next conversation . Huge disappointment,

Regards,

Review: My grown son went in for services. He had a gift certificate purchased at the same location. The gift certificate was for $85. After his services were completed, he was charged $90 and told that he could not use the gift certificate. He had to pay out of pocket, which he did. He was also told by the staff that they could not locate the purchase of the gift certificate because the company had changed their system. I would like my $85 returnedDesired Settlement: The business has a responsibility to honor all gift certificates purchased at any of their locations.

Business

Response:

Revdex.com spoke with a representative from the business who stated that they were not able to locate this customer in their system or the gift card purchase. She also stated that their system has not changed in 15 years so she is unsure of who would've given that information. The representative said that the business has 7 locations, and that any of the locations would've honored the gift card if they had the gift card number or proof of purchase. The representative asked that the customer provide more information such as the location where the gift certificate was purchased, the location they tried to use the gift certificate and could not, the individual who purchased the gift certificate, gift certificate number, or other proof of purchase and the company will be able to assist further.

Business

Response:

The business looked in their system based on the information provided from the customer and stated that there was a note in the system that the customer Mr. [redacted] came in and attempted to use a gift certificate without having the gift card in his possession, and merely had the envelope the gift card came in with the amount handwritten on it. The representative from the business stated that they looked in their system, and there was not an accounting of the gift card having been sold to Mr. [redacted]. The representative stated they have also checked their system for the customer's name who filed the complaint, and neither account gave confirmation that a gift card had been purchased. The representative stated that they are glad to honor the gift card amount if they receive proof of purchase, which would include either the gift card number, the receipt on which the gift card was purchased, or a printout of the purchase from the credit card or banking information used to purchase the gift card, but unfortunately without proof of purchase, they are not able to honor the gift card, and that was the reason the gift card was not honored the day the customer attempted to use it.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company was presented the certificate at the time of sale and refused to honor it. Their practices are discriminatory, as that my son is African American and a male. I am an EEO Counselor and will proceed with Discriminatory charges against the company.

Regards,