Salon Dolce Vita

In regards to this matter, the client was a new client to the salonThe stylist discussed with her exactly what she was going to do and they both agreedSix days after the service she called and said her color changed after two shampoos was getting darker and more blendedI told her ita not chemically possible for hair to fade darkerIf anything it would fade lighterI physically saw this client close up when she was sitting under our dryers dying her hair and it looked great I told her to come in so I could see her hair and we could see itHer hair looked exactly the same as when I saw it the day it was doneYes we will redo a color if it's an error on our partIn this case we believe the client has decided she wanted to go lighter after the fact and wants us to do it at our expenseWe cannot redo color because a client wants to "try on " different colorsWe did exactly what the client agreed upon with the stylistI apologize to the client for the tone in which I spokeI felt as if she as not accepting what I was trying to explain to herI will personally redo her hair myself at no charge if she would take down the bad reviews she posted all over the internet and put this to rest

In regards to this matter, the client was a new client to the salon. The stylist discussed with her exactly what she was going to do and they both agreed. Six days after the service she called and said her color changed after two shampoos was getting darker and more blended. I told her ita not...

chemically possible for hair to fade darker. If anything it would fade lighter. I physically saw this client close up when she was sitting under our dryers dying her hair and it looked great.  I told her to come in so I could see her hair and we could see it. Her hair looked exactly the same as when I saw it the day it was done. Yes we will redo a color if it's an error on our part. In this case we believe the client has decided she wanted to go lighter after the fact and wants us to do it at our expense. We cannot redo color because a client wants to "try on " different colors. We did exactly what the client agreed upon with the stylist. I apologize to the client for the tone in which I spoke. I felt as if she as not accepting what I was trying to explain to her. I will personally redo her hair myself at no charge if she would take down the bad reviews she posted all over the internet and put this to rest.

I am rejecting this response because:Yes I did agree that the stylist had shown me the color but I did not know that my hair was going to change color. I remember a lady coming to me to help dry my hair but did not know it was the owner. I believe the color was an error on the stylist’s part. I have gotten hair color done numerous times before so I do have an idea of how the hair color should look after two to three shampoo washes. I did not say that I wanted to change the hair color and make it lighter the owner is using what I said in wrong context.What I meant was that my hair has turned a different color which I cannot explain in words. When I got my hair colored it was definitely lighter and seemed like I had highlights. My hair looks like one color now and does not even seem like I have highlights.  I am not asking for a free ride from the owner, because I know that is wrong. I hold myself to high standards but the same time I do not allow others to mistreat me. The problem is not about the money. I can pay another salon to do the job.By saying that I want to try on different colors for fun the owner is very wrong and is making me feel like I am some scam who does this for a living. I have better things to do than to go around getting my hair colored for free. What is the point of having a 7 day policy if I cannot come back and tell you that I am not satisfied with the service I got? I am very upset after reading the response from the owner that she is doing me a favor. It is my right as a consumer/customer to give my feedback and let the salon know that I am not satisfied with the service.

Review: I went to Dolce Vita Salon to get highlights. The have a 7 day policy if you are not satisfied with the service. After 3 to 4 days of my service my hair started changing color. My husband and other family members noticed a difference. I called the salon to let them know of the problem. The hair stylist [redacted] has such a rude attitude with me and told me that it is not possible that my color would change. I also spoke to the owner who also said the same thing but on me insisting she asked me to come in. When I went in the owner was so rude to me. She told me that my hair looked the same when it was not the case. I told her that why would I lie about it. She kept arguing with me and when I told her that I would complain she said "Go have fun with it". She also lied to me that I was a day late which was not true. The owner clearly went against the store's policy and lied to me and behaved so rudely.Desired Settlement: Either I want a refund or a complete service again. This is not fair that the store is taking advantage of people like this. I also want an apology from the owner on how she behaved with me.

Business

Response:

In regards to this matter, the client was a new client to the salon. The stylist discussed with her exactly what she was going to do and they both agreed. Six days after the service she called and said her color changed after two shampoos was getting darker and more blended. I told her ita not chemically possible for hair to fade darker. If anything it would fade lighter. I physically saw this client close up when she was sitting under our dryers dying her hair and it looked great. I told her to come in so I could see her hair and we could see it. Her hair looked exactly the same as when I saw it the day it was done. Yes we will redo a color if it's an error on our part. In this case we believe the client has decided she wanted to go lighter after the fact and wants us to do it at our expense. We cannot redo color because a client wants to "try on " different colors. We did exactly what the client agreed upon with the stylist. I apologize to the client for the tone in which I spoke. I felt as if she as not accepting what I was trying to explain to her. I will personally redo her hair myself at no charge if she would take down the bad reviews she posted all over the internet and put this to rest.

Consumer

Response:

I am rejecting this response because:Yes I did agree that the stylist had shown me the color but I did not know that my hair was going to change color. I remember a lady coming to me to help dry my hair but did not know it was the owner. I believe the color was an error on the stylist’s part. I have gotten hair color done numerous times before so I do have an idea of how the hair color should look after two to three shampoo washes. I did not say that I wanted to change the hair color and make it lighter the owner is using what I said in wrong context.What I meant was that my hair has turned a different color which I cannot explain in words. When I got my hair colored it was definitely lighter and seemed like I had highlights. My hair looks like one color now and does not even seem like I have highlights. I am not asking for a free ride from the owner, because I know that is wrong. I hold myself to high standards but the same time I do not allow others to mistreat me. The problem is not about the money. I can pay another salon to do the job.By saying that I want to try on different colors for fun the owner is very wrong and is making me feel like I am some scam who does this for a living. I have better things to do than to go around getting my hair colored for free. What is the point of having a 7 day policy if I cannot come back and tell you that I am not satisfied with the service I got? I am very upset after reading the response from the owner that she is doing me a favor. It is my right as a consumer/customer to give my feedback and let the salon know that I am not satisfied with the service.