Salon Exterior Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In Theresa’s response to my claim, she quoted one text message that I sent her and one text message that she sent to me in responseHowever, Theresa purposefully omits the rest of the conversation that we had regarding the botched hairstylePrior to the text messages that she quoted in her response, I sent her a message explaining that I was dissatisfied with the color of my hair, but did not mention my dissatisfaction at the time because I wanted to give the hair an opportunity to settleAfter allowing it to settle, the color was not close to what I requested and $was excessive for the resultTheresa responded by claiming to have texted “Holly” (the person that referred me to Theresa) the pricesTheresa went on to say that she could not anticipate the different colors that would result due to previous hair dyeShe then states that her salon prices are justified because she does not do this as a side job in her kitchenI further explained to Theresa that I understand that she is running a business, and that I was shocked with all of the problems she was having coloring my hair, because I have had my hair colored blonde previously, and there was no problem with any hair dye that was in my hair beforeI went on to state that I was not attempting to discredit her work, but I was left speechless after finding out that it costs $I explained that due to the dissatisfactory result $seems like a reasonable price, considering that my hair was colored a different shade of brown instead of blonde, as I requestedIn no way was a seeking “something for free” but believe that I was charged way too much for Theresa’s complete and utter failure to provide me with the hair style that I paid forMy suggestion of $was just an attempt to reason with her, and to resolve this issue.Theresa responded to my message stating that she is sorry that I feel the way that I do, the price listed for a foil alone is $220, that she worked long and hard on my hair, and that it is neither of our faults that the hair did not “lift” the way that I wanted it toLifting the hair is the process of bleaching it to remove the existing colorThe chemicals used in the lifting process have been known to burn hair and dry it outI cannot understand how Theresa can refuse to accept any responsibility for not only failing to turn my hair blonde, but to also severely burn my hair by repeating the lifting process over and over againAs a cosmetologist, Theresa should have been aware of the dangers of repeatedly bleaching my hairI have all of the text messages saved, and can provide them at your request, along with before/after photos of my hair, and the pictures I showed Theresa depicting the type of hair that I wanted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Her statement is not true. I have all the proof and pictures and dates and times for when the pictures were taken.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Her statement is not true. I have all the proof and pictures and dates and times for when the pictures were taken.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The before and after pictures are not true to this statement. This girl is posting false pictures to make the hair not look like she asked and I explained to her throughout her entire time at the salon due to previous colors it wouldnt come as light as she wished