Salon HQ

On March 24th, [redacted] called in to the Salon wanting to make an appointment for an ombré hair colorShe was referred to a commission stylist named *** [redacted] spoke to [redacted] (receptionist) about what kind of service she wanted and [redacted] told her that she could not give her very much information because she is not a hair stylistShe did inform her that depending on the clients current hair color, it is often difficult to achieve a certain color in one service and can take multiple visits [redacted] failed to inform [redacted] that she had previously died her hair with box color on her own which is very hard for stylists to work withOn March 27th when she came in for her appointment, [redacted] died her hair and she was not happy with the colorHe told her that the reason why it was impossible to get her to the shade she wanted in one visit was because she had a lot of previous work done to her hair and he didn't want to further damage the integrity of her hairHe then offered her a complementary service to come back so he could work on it one more timeShe declined this offer [redacted] was also offered an appointment free of charge with another stylist in the salon who could try to get her hair to the color she wantedShe declined that offer as well [redacted] payed 120$ for her service and left the salonShe then came in on April 1st and voiced her complaint to the owner, [redacted] , who tried to explain to her that due to the extremely dark nature of her hair and the box color she used, it is impossible to lighten it to the color she wanted in one visit and that it would be a process [redacted] was not satisfied and wanted her money back [redacted] again offered her services free of charge to accommodate her and her hair needs but [redacted] just wanted her money [redacted] refunded her half of the amount (60$) and said that was the best she could do because of the cost of products used on [redacted] 's hair and the time of her employee [redacted] then left the salon with her 60$Our stylists and receptionist made no promises to [redacted] that her hair would come out the way she wanted and voiced to her numerous time that her hair needed a lot of work to get it to the color she wanted and that it would not be guaranteed in one service

On March 24th, [redacted] called in to the Salon wanting to make an appointment for an ombré hair color. She was referred to a commission stylist named [redacted] spoke to [redacted] (receptionist) about what kind of service she wanted and [redacted] told her that she could not give her very much...

information because she is not a hair stylist. She did inform her that depending on the clients current hair color, it is often difficult to achieve a certain color in one service and can take multiple visits. [redacted] failed to inform [redacted] that she had previously died her hair with box color on her own which is very hard for stylists to work with. On March 27th when she came in for her appointment, [redacted] died her hair and she was not happy with the color. He told her that the reason why it was impossible to get her to the shade she wanted in one visit was because she had a lot of previous work done to her hair and he didn't want to further damage the integrity of her hair. He then offered her a complementary service to come back so he could work on it one more time. She declined this offer. [redacted] was also offered an appointment free of charge with another stylist in the salon who could try to get her hair to the color she wanted. She declined that offer as well. [redacted] payed 120$ for her service and left the salon. She then came in on April 1st and voiced her complaint to the owner, [redacted], who tried to explain to her that due to the extremely dark nature of her hair and the box color she used, it is impossible to lighten it to the color she wanted in one visit and that it would be a process. [redacted] was not satisfied and wanted her money back. [redacted] again offered her services free of charge to accommodate her and her hair needs but [redacted] just wanted her money. [redacted] refunded her half of the amount (60$) and said that was the best she could do because of the cost of products used on [redacted]'s hair and the time of her employee. [redacted] then left the salon with her 60$. Our stylists and receptionist made no promises to [redacted] that her hair would come out the way she wanted and voiced to her numerous time that her hair needed a lot of work to get it to the color she wanted and that it would not be guaranteed in one service.

Review: On March 24th I Spoke with [redacted] to make an appointment to get my hair dyed by [redacted]. I mentioned to her that my hair color was a dark brown and I wanted to color my hair an ash blonde. I also informed her that I did not want a yellow color but more of a white tone and also my hair had been dyed prior. She told me [redacted] would be able to color my hair and it should be done it one process. I came in on March 27th and had a consultation with [redacted] and explained to him what I wanted to dye my hair. I also brought in a picture to show him the color I wanted my hair dyed and how high I wanted the color. [redacted] did not mention he would not be able to achieve the color nor hesitate to dye my hair. After sitting through the dye phase and shampooing [redacted] began to blow dry my hair. I had to stop him and ask him if this was my hair color and inform him that I wanted him to go higher with the blonde in the front and back. He then dyed a few strands in the front and back part of my hair. After the whole process was over of washing and blow dying the second time. I was able to see some spots, I did not like the color, and he did not go as high as I wanted. He said he did not want to continue dying my hair because he did not want to damage it. I told [redacted] I was not happy and he did not even try to assist me further by offering me to come back and fix it. I was so frustrated and disappointed that I spent $120 on something that was not professionally done and I left a tip. I contacted the salon the next morning asking to speak to the boss and they informed me she would not be in until Wednesday, April 1st. I went into the salon and spoke to [redacted], the manager of Salon HQ. I told her how frustrated and disappointed I was. She said that she could not refund my money because they used their products. If a customer is not satisfied with the end result and there is not an attempt to fix the mistake the first time the customer should be refunded all their money. [redacted] only gave me half.Desired Settlement: Partial refund. I do not think it is right for a customer to pay money for something they were not satisifed with. If a customer is not satisfied and wants a refund of their entire payment they should be entitled too.

Business

Response:

On March 24th, [redacted] called in to the Salon wanting to make an appointment for an ombré hair color. She was referred to a commission stylist named [redacted]. [redacted] spoke to [redacted] (receptionist) about what kind of service she wanted and [redacted] told her that she could not give her very much information because she is not a hair stylist. She did inform her that depending on the clients current hair color, it is often difficult to achieve a certain color in one service and can take multiple visits. [redacted] failed to inform [redacted] that she had previously died her hair with box color on her own which is very hard for stylists to work with. On March 27th when she came in for her appointment, [redacted] died her hair and she was not happy with the color. He told her that the reason why it was impossible to get her to the shade she wanted in one visit was because she had a lot of previous work done to her hair and he didn't want to further damage the integrity of her hair. He then offered her a complementary service to come back so he could work on it one more time. She declined this offer. [redacted] was also offered an appointment free of charge with another stylist in the salon who could try to get her hair to the color she wanted. She declined that offer as well. [redacted] payed 120$ for her service and left the salon. She then came in on April 1st and voiced her complaint to the owner, [redacted], who tried to explain to her that due to the extremely dark nature of her hair and the box color she used, it is impossible to lighten it to the color she wanted in one visit and that it would be a process. [redacted] was not satisfied and wanted her money back. [redacted] again offered her services free of charge to accommodate her and her hair needs but [redacted] just wanted her money. [redacted] refunded her half of the amount (60$) and said that was the best she could do because of the cost of products used on [redacted]'s hair and the time of her employee. [redacted] then left the salon with her 60$. Our stylists and receptionist made no promises to [redacted] that her hair would come out the way she wanted and voiced to her numerous time that her hair needed a lot of work to get it to the color she wanted and that it would not be guaranteed in one service.