Salon Jessica

I HAD GONE TO SALON [redacted] TO GET MY HIGHLIGHTS DONE. I SPENT ALL DAY AT THE SALON. I TOOK THE DAY OFF FROM WORK AS WELL. I TOLD THEM IN THE BEGINNING THE COLOR I WAS LOOKING FOR. THEY SAID THAT'S FINE WE CAN DO IT. [redacted] THE LADY WHO DID MY HAIR, SHE STARTED THE WORK. SHE RAN OUT OF BLEACH IN THE MIDDLE AND WENT TO MIX MORE. SO I HAD TWO DIFFERENT COLORS AT THIS TIME. SHE DID THE COLOR AND SHOWED ME THE COLOR. I SAID I WANTED MORE DARK (I ASKED FOR BROWN IN THE BEGINNING. IT WAS BLOND THE FIRST TIME). SHE SAID OK I CAN MAKE IT MORE BROWN FOR YOU. SO SHE COLORED MY WHOLE HAIR WITH BROWN COLOR. SHE SHOULD NOT HAVE DONE THAT SINCE I HAD ASKED FOR BROWN COLOR. THEN SHE SHOWED ME THE COLOR AGAIN FROM THE FRONT ONLY WHICH WAS BROWN. I SAID YES THAT'S WHAT I WANT. SO SHE STYLED IT AND EVERYTHING. I PAID HER $140 FOR SERVICE. WHEN I CAME HOME WASHED MY HAIR THE BOTTOM OF MY HAIR WAS BLOND. COMPLETELY DIFFERENT FROM WHAT SHE SHOWED ME. I AM MAD AT THIS POINT. CALLED MULTIPLE TIMES TO RESOLVE THE MATTER BUT THEY DIDN'T WANTED TO DO ANY THING. NO REFUNDS OR NO EXCHANGES. NOTHING AT ALL.Product_Or_Service: GOT HAIR HIGHLIGHTEDDesired SettlementI WOULD EITHER LIKE TO HAVE REFUND OR HAVE A COMPLIMENTARY HAIR CUT AND STYLED Business Response We have been in business for over eleven years and we have always strive to ensure every single client is satisfied. This client came in for service in February of 2016. The service was determined between the client and the stylist. The average cost for this service is $180 and we charged the client only $140. When the work was completed by our stylist, the client ensured our stylist she was satisfied with the color and style before she left the salon. The stylist spent several hours with this client to ensure we met her needs. The client noted that she washed her hair out when she came home. It would not be recommended to wash your hair the same day you color it and if you spend hours at a salon, why would you wash it the same day. If the customer was unsatisfied with the service, she did not provide us a call back the day after she had washed her hair. She gave us a call about three weeks later and spoke with the stylist. The stylist informed her she could return and she would color the clients hair but the client informed us that was not necessary that it was minimal fixes that needed to be done. The stylist did inform her we could not provide her monetary refund. The client agreed to provide us a call back to schedule an appointment. She called back a few weeks later and this time I spoke with the client. I informed her the same information. I specifically told the client we could fix anything she was not satisfied with and she agreed. She did try again to get monetary refund but I also let her know we cannot do monetary refunds because of the amount of time and product used for her that day. She agreed and informed me she would call back to schedule an appointment. She did not call back to schedule an appointment as she specifically noted she would. We are now in May 2016, it has been about three months since her completion of service. The client has not stopped by to show us where the problem is in her hair nor has she called to make an appointment. We have provided the client we an alternate solution to her service each time she calls but she has not made an effort to come back. Since it has been about three months since the time of the service, the client has washed her hair multiple times since then, the color is not the same since the time of service, and her hair has grown out as well. This would mean if we were to fix her hair where she states to not be satisfied the job would be more than just fixing a few spots like she mentioned. If we were to allow her to come back the cost of product and time would be too high. With this said we cannot provide her a monetary refund or complimentary service. As the customer has shown multiple times that she was not satisfied with her service at our salon we now recommend she tries a new salon. We encourage her to come back sooner rather than later if she is ever unsatisfied with a service because hair grows out and color changes with time. There is now no proof of color because of the time gap the customer waited. We cannot ensure she has not colored it again since her time of service. We work hard to ensure each client comes out feeling refreshed and more than satisfied. This client left the salon feeling satisfied and we hope she is able to find satisfaction once again at another salon. Thank you.Consumer Response I am not interested in knowing how long you have been in business because clearly your client is not satisfied. I did not ask for any kind of discounts and paid the amount that I was asked. yes the services were decided between me and stylist and we agreed on brown color. the stylist started working on my hair and in the middle the stylist ran out of color and mixed another color which is completely unacceptable. I did not complain at that point because I was more worried about getting even color on my hair. the stylist checked the color and showed me. it was blond so I told her I am looking for brown color. I can not believe what the stylist did to make my highlights brown she color my whole hair brown and she knows she did it wrong. when a customer comes in the salon to get highlights you do highlights you do not color the whole hair. I never mentioned or washed my hair the same day, that's the story that the salon made. I washed my hair after 9 days and saw that the bottom of my hair is blond (which I was not showed by the stylist) and top of my is brown, which I asked for. so when I am showed the desired color of my air I was happy. but what about the bottom that is blond. I started getting in touch with salon. every time I called for the first 2 weeks all I got was I do not speak English I take number and call u back. it's not my fault if your staff does not speak English maybe for a business u need people who speak English. I live 40 mins away from Cary, I work 6 days a week. I have to take special time off u go to Cary. I told [redacted] that I have to take a special day off from work and do not plan to spend the whole day at the salon for their mistakes. I have not done anything to my hair since the time I left salon. I am very dissatisfied because I paid such a big amount for the work that they done wrong . I wished you had told me before you touched my hair that I should try another salon as we do not know how to highlight hair. at this point it looks like you do not want to deal with your mistakes. I need a solution to the money that I paid. it would not hurt if u had done everything right in the first place. I also have been coming to your place for the past 10 years. but this time you all drop the ball.