Salon Lofts

I am rejecting this response because: I have a legal document as evidence that is a email dated On October 10, at 7:am that I was released from my contract and it states in the email that my credit card will no longer be charged Signed with by [redacted] with her business signature block Also cc'd on the email was [redacted] .You cannot go back and forth on your decision Once you release someone of their obligation you can't change your mind minutes later because you got mad at them trying to discuss a serious customer complaint and run their credit card which was unauthorized Thats not how the law works I was no longer in contract, I was released I am asking that the unauthorized charge of 1850.00, posted to my account on 10/be refunded/credited back to my account

This company entered into a contract for hours of calling, in which we were calling business in their designated areasThey received a free list and a discounted rate based on the commitmentThe first weeks of calling we started off a little slow and took a little time to see an increase in results in which we seen a turn around after the rd week of working this company we have attached all of the leads that were sent to her a total of in which she was to contact each company over the phone to offer a quote on their health insuranceI did speak with [redacted] in October after the first month had been completed we were on our way to a second month of calling she expressed to myself and her sales rep here that she was a brand new agent had no experience and was convinced by her neighbor to do this and he would help her, she did say that she had a call with company and that it went very well even received a census form to provide a quote and that she did not know how to read it contacted the neighbor who was also a broker and asked for help and he would not help her with it When we talked I explained that it sounded like a great opportunity and that I was very sorry that she was new to industry and that we had one more billing to complete her calling program and that we would finish it as it was a commitment and that we would make sure that her contract did not continue once the third month was done However there was a th charge in which her company was set up on an auto billing in which I forgot to remove however she called last night and emailed which was a sunday we were closed I did respond to and refunded the charge this morning as soon as I arrived into the officeShe is asking for me to refund the final charge on 10/as well I do not feel that is fair I have done a very good job in developing the programI have attached all of the leads provided to her and the contract signed along with the refund Please review they are attachedI would really like this removed from our profile as we have never had an issues with clients in the 1/years that we have been in business I have also provided the original email that went back in forth between on 10/10/when I had original said I would let her out however you read from the bottom up the most recent are above in which I told her that " I WOULD HOLD HER TO HER COMMITMENT AND WOULD NOT LET HER OUT" SHE IS NOT BEING COMPLETELY HONEST she only provided you with part of the email not the entire emailPlease review all leads that were emailed to her , her contract and that was signed by her and what she agreed to as well as our emails back and forth on that particular day of October 10th I really hope you see our side of it I also offered to give her half the money back for the October 10th charge however she is asking for a full refund we have done the work I have attached all documents for your review I would hope that the Revdex.com does review all informationThanks again

We stand by our original offer we have already refunded her the $and half of the charge of 10/10/$and that is all we are willing to do no other money will be refunded. Thanks

This letter is in response to the complaint made by *** *** regarding the cheesecake she purchasedAny customer that is unhappy with a product and returns the product unopened we always give the customer credit or their money back, whichever they preferIn this instance with the
cheesecake, *** did not return the cheesecake saying that she did not like it or something was wrong with itShe did eat the cheesecake with her family. Therefore, there is no reason for her to receive her money back. The girl in the store was mistaken and did tell her it was a 9inch cheesecakeThe cheesecakes are made in an 8inch panNo where do we advertise or say that our cheesecakes are inchesWhen she did call to complain, she told our manager that the girl should be slapped and the money be taken out of her payShe posted all of this on our Facebook websiteWe did explain to her again, that we would be happy to refund her money if she returned the cheesecake. She chose not to. None of our employees were ever mean or spoke to her inappropriatelyWe did nothing wrong and we would have been more than happy to give her the money back if she returned the cheesecake, but she chose to keep it and eat it

I am rejecting this response because: I have a legal document as evidence that is a email dated On October 10, at 7:am that I was released from my contract and it states in the email that my credit card will no longer be charged Signed with by *** *** with her business signature block Also cc'd on the email was *** ***.You cannot go back and forth on your decision Once you release someone of their obligation you can't change your mind minutes later because you got mad at them trying to discuss a serious customer complaint and run their credit card which was unauthorized Thats not how the law works I was no longer in contract, I was released I am asking that the unauthorized charge of 1850.00, posted to my account on 10/be refunded/credited back to my account

Complaint: [redacted]
I am rejecting this response because: First and foremost, weather the first girl I spoke to was mistaken or not then MANAGER that I spoke with when I called after getting the cake home also said the same thing that "all of our cakes are 9 inches and that's all we have" as well as NEVER once suggesting a refund or offer any kind of compensation. I have already explained that bringing the cake back to the store was NOT an option for me because guests were already arriving at my house and I was unable to leave. Therefore my son and a couple of his friends were the few who got to eat the cake. YES the cake got eaten because it was all I had. Why is it that I am unreasonable for wanting a refund but yet Lacey, a woman who had also had a bad experience with Aversa's Bakery and also left a bad review on their Facebook page wanted a refund but she was not being unreasonable? They even offered her compensation and gave her more food because what they originally gave her WAS NOT THE AMOUNT OF FOOD THAT SHE HAD ORDERED. My situation is no different. This size cake was not the size I ordered. Furthermore, I NEVER threatened anyone. Aversa's is referring to a girl who commented on my sister-in-law's review on their Facebook page and trying to say it was me. I do not control what others do, just like I could not control it when my sister-in-law took it upon herself to call Aversa's 2 days later and speak to Jason, someone I have never spoken to. My sister-in-law is no fool and would absolutely not threaten to slap anyone. EVER. That was a phone call that I knew nothing about until I woke up that afternoon. If Aversa's wants to hold me responsible for things that other people do then I could hold them responsible for the Facebook messages I was receiving from a girl who claimed to be the owner's granddaughter and throwing around threats and nasty slurs, which I also have pictures of just in case it turned out that she really was the granddaughter. In their response they say that nowhere do they advertise or SAY that their cheesecakes are 9 inches when I was TOLD over and over that it was 9 inches even by the MANAGER who was working that night when I called and she told be that she removed a cheesecake and another cake from the case and placed them on top of each other and they were the exact same size, 9 inches. Even if the cake was made in an 8 inch pan it would not shrink over an inch in size when baked. They do NOT shrink that much. This cake can only be described as a 7 inch cheesecake at the most. It cannot even be sold as an 8 inch because it is not. This bakery needs to learn proper customer service. 
Regards,
[redacted]

This company entered into a contract for 150 hours of calling, in which we were calling business in their designated areas. They received a free list and a discounted rate based on the commitment. The first 4 weeks of calling we started off a little slow and took a little time to see an increase in...

results in which we seen a turn around after the 3 rd week of working this company we have attached all of the leads that were sent to her a total of 33 in which she was to contact each company over the phone to offer a quote on their health insurance. I did speak with [redacted] in October after the first month had been completed we were on our way to a second month of calling she expressed to myself and her sales rep here that she was a brand new agent had no experience and was convinced by her neighbor to do this and he would help her, she did say that she had a call with company and that it went very well even received a census form to provide a quote and that she did not know how to read it contacted the neighbor who was also a broker and asked for help and he would not help her with it.  When we talked I explained that it sounded like a great opportunity and that I was very sorry that she was new to industry and that we had one more billing to complete her calling program and that we would finish it as it was a commitment and that we would make sure that her contract did not continue once the third month was done.  However there was a 4 th charge in which her company was set up on an auto billing in which I forgot to remove however she called last night and emailed which was a sunday we were closed.  I did respond to and refunded the charge this morning as soon as I arrived into the office. She is asking for me to refund the final charge on 10/12 as well I do not feel that is fair I have done a very good job in developing the program. I have attached all of the leads provided to her and the contract signed along with the refund.  Please review they are attached. I would really like this removed from our profile as we have never had an issues with clients in the 6 1/2 years that we have been in business.  I have also provided the original email that went back in forth between on 10/10/17 when I had original said I would let her out however you read from the bottom up the most recent are above in which I told her that " I WOULD HOLD HER TO HER COMMITMENT AND WOULD NOT LET HER OUT" SHE IS NOT BEING COMPLETELY HONEST she only provided you with part of the email not the entire email. Please review all leads that were emailed to her ,  her  contract and that was signed by her and what she agreed to as well as our emails back and forth on that particular day of October 10th 2017.   I really hope you see our side of it.  I also offered to give her half the money back for the October 10th charge however she is asking for a full refund we have done the work I have attached all documents for your review.   I would hope that the Revdex.com does review all information. Thanks again.