Salon Only Sales

I would like to address the complaint filed by [redacted] of Lux Salon in regards to unauthorized charging of his credit card. Although our terms of doing business are mostly Credit Card and COD, Salon Only Sales extends, on occasion, payment terms to customers to help them finance large introductory prepacks or large ongoing purchases. We do this in good faith and trust that our customers will pay these invoices in a timely manner. We provide this courtesy with no interest charges to the customer. We have had exceptional response from customers and many sincere thanks for helping them through tough times. In this particular case, the customer did not communicate with us and expected that we do business on their terms. It was only after numerous attempts by my staff and myself that we charged the customer’s credit card that was willingly given to us for product that we had shipped to customer months prior. Never did anyone treat this customer disrespectfully or hang up on his staff. It was only after Mr. [redacted] called threatening me did I tell him we would not do business with him or his salon. We have a policy that the customer is always right but only to a degree. I am sorry that the situation has ended the way that it has, but we were left with no options after non-payment of invoices. Thank you. Sincerely, [redacted] Co-Owner Salon Only Sales

Having been in business for years we have experienced two issues where customers have contacted the Revdex.com We have a long history with
thousands of satisfied customers and hundreds of thousands of orders
This particular customer received delivery of product from our warehouse without his credit card being charged as a courtesy Customer then has not returned phone calls or has he sent payment We have worked with this customer for months on trying to clear up their account and most of the time we are met with hostility!! It was only after numerous attempts to collect that we then charged the credit card on file that the customer willingly gave us
Last, this customer was threatening and unwilling to give me any plan to pay on balance due in most recent phone conversation It was after this that I told the customer that we no longer wanted to do business with him This is when I ended the call
Thank you for your interest in this matter as you are correct, there are always two sides to the story Last, we treat our customers with respect and sincere thankfulness of their business in order to work as partners With this particular customer we were always the bad guy because we were trying to collect money owed
Sincerely,
*** ***
Co Owner
** ***
** ***
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did receive a delivery of product from Salon Only Sales without being charged upfront. As we have done plenty times in the past and as many other salons also do. 
Approximately 6 months ago, this same situation happened with Salon Only Sales and when I contacted Salon Only Sales and they immediately reversed the transaction and I requested our debit card be taken off file and all future orders would be paid at the time of ordering. I was notified by one of Salon Only Sales employees that on occasion [redacted]  will go through accounts receivable and process credit/debit card charges to any salon that has a card on file at random hoping the salon doesn't notice or lets it go.
We typically pay for product at the time of making the order, this particular time my salon was in a bind with fraud with our bank accounts and I had to have the bank freeze our accounts so nothing further went through. So we asked to have it put on an account to be paid later, I talked to Mark over the phone and agreed that once my bank issue was cleared up we would get into contact again and discuss a payment arraignment. 
Few days after I made this one time order, I went on FMLA leave from my full time job outside of the salon to help take care of my terminally ill father that isn't expected to make it to March. I advised my employees at the salon that if anyone calls to give them my personal contact information to contact me if the matter cant be taken care of by an employee. I was advised by 3 employees that Salon Only Sales had been calling asking for me and they had passed on my personal contact information but continued to call the salon everyday. My employees informed me that after the first few calls that whomever was calling was very rude and would hung up when informed that I wasn't in and to call my directly. I'am  rarely at the salon, I have a manager that runs it and takes care of day to day business. I stop in maybe once every 2 weeks to pick up any bank deposits and replenish anything needed. 
I noticed the bank charge for the $1400 and called Salon Only Sales and asked Mark to reverse the transaction because it was unauthorized. He refused immediately and I let him know that if he wasn't willing to reverse the transaction I would report it to my bank as an unauthorized transaction (I have done this). Mark and his sales rep both threatened that they were going to come to my salon the following day and remove all product from our shelves. 
I have also filed a complaint with The [redacted]
 
Regards,
[redacted]

I would like to address the
complaint filed by [redacted] of Lux Salon in regards to unauthorized
charging of his credit card.
Although our terms of doing
business are mostly Credit Card and COD, Salon Only Sales extends, on occasion,
payment terms to customers to help them finance large introductory prepacks or
large ongoing purchases. We do this in good faith and trust that our customers
will pay these invoices in a timely manner. 
We provide this courtesy with no interest charges to the customer.  We have had exceptional response from
customers and many sincere thanks for helping them through tough times. 
In this particular case, the
customer did not communicate with us and expected that we do business on their
terms.  It was only after numerous
attempts by my staff and myself that we charged the customer’s credit card that
was willingly given to us for product that we had shipped to customer months
prior.  Never did anyone treat this
customer disrespectfully or hang up on his staff.  It was only after Mr. [redacted] called
threatening me did I tell him we would not do business with him or his salon.
We have a policy that the customer
is always right but only to a degree.  I
am sorry that the situation has ended the way that it has, but we were left
with no options after non-payment of invoices.
Thank you.
Sincerely,
[redacted]
Co-Owner
Salon Only Sales