Salon rouge

To Whom It May Concern,In response to your complaint submitted 6/20/15, ID# [redacted] This could not be further from the truthFirst and foremost, Gloria is an extremely talented stylistThe complaintants daughter came into the salon on Saturday, June 20th., ALONE with a pictureDuring her consultation, she showed Gloria this picture and stated, "she wanted this, but the blonde softer".When the complaintant called on Tuesday, June 23rd, she was informed of thisIt was not considered a "fix" because the service requested was delivered and that she would need more blonde added, if she decided, after the fact, that she did want it as light as the pictureWhen the complaintant came in yesterday accompanying her daughter, her daughter acknowledge the fact that she did tell Gloria she wanted it softer than the pictureIf anyone was rude and comfrontational, it was the complaintantGloria spent an additional hours, not to "fix" her hair, but provided her with additional servicesWhich was given at a discounted priceIn response to "giving her parenting advice", it was stated that it wouldn't have been a bad idea that the complainted accompanied her year old daughter, to whom was having her hair colored for the first time to the salonThis whole miscommunication could have been avoidedWe stand behing our stylist and our guaranteeIf a stylist delivers a service that is requested and later the client decides they want it lighterThat is not a "fix", it's an additional serviceThe complaintant was unable to comprehend thisAlso, the complaintant has been defaming not only our stylist but salon on social media and the internetIf possible, I am requesting that this type of behavior cease and desistSincerely, Melissa M [redacted] Owner/Cosmetic Consultant Salon Rouge/MedSpa

From: Revdex.com of Metro Washington DCDate: Tue, Jul 14, at 3:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: JD Date: Tue, Jul 14, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "***"
Dear ***:
I see that you closed my case without my response. I am sorry that I did not respond timely but your email was in my spam.
Please be advised that I would like my case to stay open due to the fact that this case is based upon this business is providing a service with a guarantee on their website and not following through with their claim. They provided a service and did not guarantee their service. I am respectfully requesting that they honor their guarantee. Nothing more.
As far as the rest Salon Rouge's response; I'm not sure how it pertains to the situation. But what I can shed light on, as a professional in the customer service industry for years, is that this business owner forgot the foremost lesson of professional business ownership and that is putting your customer first. We should have been treated fairly and we were treated dreadfully. When I called to schedule the appointment to have my daughter's hair "fixed", I was never told that there would be an additional charge or that it was not a "fix". I believe they have a degree of culpability in this matterI sincerely apologize for my delay in response.
*** ** ***

To Whom It May Concern,In response to your complaint submitted 6/20/15, ID#[redacted].
This could not be further from the truth. First and foremost, Gloria is an extremely talented stylist.
The complaintants daughter came into the salon...

on Saturday, June 20th., ALONE with a picture. During her consultation, she showed Gloria this picture and stated, "she wanted this, but the blonde softer".When the complaintant called on Tuesday, June 23rd, she was informed of this. It was not considered a "fix" because the service requested was delivered and that she would need more blonde added, if she decided, after the fact, that she did want it as light as the picture.
When the complaintant came in yesterday accompanying her daughter, her daughter acknowledge the fact that she did tell Gloria she wanted it softer than the picture. If anyone was rude and comfrontational, it was the complaintant.
Gloria spent an additional 2 hours, not to "fix" her hair, but provided her with additional services. Which was given at a discounted price.
In response to "giving her parenting advice", it was stated that it wouldn't have been a bad idea that the complainted accompanied her 15 year old daughter, to whom was having her hair colored for the first time to the salon. This whole miscommunication could have been avoided.
We stand behing our stylist and our guarantee. If a stylist delivers a service that is requested and later the client decides they want it lighter. That is not a "fix", it's an additional service. The complaintant was unable to comprehend this.
Also, the complaintant has been defaming not only our stylist but salon on social media and the internet. If possible, I am requesting that this type of behavior cease and desist.
Sincerely,
Melissa M[redacted]
Owner/Cosmetic Consultant
Salon Rouge/MedSpa

To Whom It May Concern,In response to your complaint submitted 6/20/15, ID#[redacted].This could not be further from the truth. First and foremost, Gloria is an extremely talented stylist.The complaintants daughter came into the salon on Saturday, June 20th., ALONE with a picture. During her...

consultation, she showed Gloria this picture and stated, "she wanted this, but the blonde softer".When the complaintant called on Tuesday, June 23rd, she was informed of this. It was not considered a "fix" because the service requested was delivered and that she would need more blonde added, if she decided, after the fact, that she did want it as light as the picture.When the complaintant came in yesterday accompanying her daughter, her daughter acknowledge the fact that she did tell Gloria she wanted it softer than the picture. If anyone was rude and comfrontational, it was the complaintant.Gloria spent an additional 2 hours, not to "fix" her hair, but provided her with additional services. Which was given at a discounted price.In response to "giving her parenting advice", it was stated that it wouldn't have been a bad idea that the complainted accompanied her 15 year old daughter, to whom was having her hair colored for the first time to the salon. This whole miscommunication could have been avoided.We stand behing our stylist and our guarantee. If a stylist delivers a service that is requested and later the client decides they want it lighter. That is not a "fix", it's an additional service. The complaintant was unable to comprehend this.Also, the complaintant has been defaming not only our stylist but salon on social media and the internet. If possible, I am requesting that this type of behavior cease and desist.Sincerely,Melissa M[redacted] Owner/Cosmetic Consultant Salon Rouge/MedSpa

From: Revdex.com of Metro Washington DC<[redacted]>Date: Tue, Jul 14, 2015 at 3:47 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>---------- Forwarded message ----------From: JD <[redacted]>Date: Tue, Jul 14, 2015 at 3:02 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[redacted]" <[redacted]>Dear [redacted]:  I see that you closed my case without my response.  I am sorry that I did not respond timely but your email was in my spam.  Please be advised that I would like my case to stay open due to the fact that this case is based upon this business is providing a service with a guarantee on their website and not following through with their claim.  They provided a service and did not guarantee their service.  I am respectfully requesting that they honor their guarantee.  Nothing more.  As far as the rest Salon Rouge's response; I'm not sure how it pertains to the situation.  But what I can shed light on, as a professional in the customer service industry for 25 years, is that this business owner forgot the foremost lesson of professional business ownership and that is putting your customer first.  We should have been treated fairly and we were treated dreadfully.  When I called to schedule the appointment to have my daughter's hair "fixed", I was never told that there would be an additional charge or that it was not a "fix".  I believe they have a degree of culpability in this matter.I sincerely apologize for my delay in response.  [redacted]

Review: I came to the salon notifying the hair stylist on how I wanted my hair to look. I previously showed her two photographs of the same girl, but confirmed with the stylist that I wanted the more browner color. She even brought a hair chart of what color I wanted and confirmed again I wanted more of the brown color, not blonde. She told me she needed to strip my hair because I had a reddish brown color to my hair which will conflict with the new color. She told me it would take about 4-5 hours. The stripping process made my hair completely blonde, and I kept notifying the stylist that I do not want my hair to be too light and that I wanted the brownish tone and she told me that it will look like the picture and not to worry. I patiently waited because I wanted my hair to look good so I did not want to complain on why it was taking so long. I told the stylist that the reason why I wanted my hair done was for my boyfriend's show in LA and I was leaving early morning to LA for the show. The whole process took 7hours, I was there from 4pm-1am! Regardless of how long it took, I just wanted my hair to look the way I wanted, and it was completely blonde! I told her right away that it was way too light and they told me to grow into the color! I didn't know what to do because it was 1am, I was hungry and tired and shocked. I thought maybe the lighting in the salon is making it look lighter, so I paid her $335! (She told me it would be around $200 before we started) As soon as I got home and looked closer, I was in tears. It was absolutely nothing like I wanted, it was completely blonde! I called her twice instantly and she did not answer so I sent her a message that I wanted it fixed before I left to LA. It was too late for me to get it done when she replied because I was on my way to my boyfriend's show so I ended up dying my hair with $7 box dye from target to get it darker because I didn't want to leave in public like that. She ignore my messages throughout the weekend when I demanded my money back.Desired Settlement: I want my money back for the horrible service I received. The stylist ignore my messages and I had to go to her shop on Wednesday to notify the owner about this concern and did not think it was a big deal. Then she finally responded on Wednesday telling me it was my fault for not making time for them. I notified her that I was coming on Friday to her shop to speak to her, and she was screaming at me telling me she was not going to give me my money back, she even put her hand in my mom's face!

Business

Response:

Response:The Customer [redacted] was very satisfied with her color when she left. She infact even tipped the stylist [redacted] very well. it was not til her boyfriend/fiance did not like it that she decided to compllain that she was dissatified. Yes she did contact the stylist [redacted] at 1:45am, ofcourse the stylist [redacted].was not going to respond immediately, but she didi at around 730am. The client demanded to have it fix right then and immeiately [redacted] offered different ooptions of times and days, but the client [redacted] did not want to give our salon the opportunity to change her tone of color. [redacted] and her botfriend/fiance came into the salon causing a scene ifront of other clients. He said with that color his family would never approve of her. Her boyfriend also threatened that with this color his family would never accept her as a daughter in law. She showed on picture to our Master Color specialist [redacted] during the color consultation when she assisted [redacted]. Not happy when [redacted] was not at salon she decided to return to days later with her mother and Speak to [redacted] and myself the salon owner in a very rude and disrespetful manner. We offerd to please her with her color change and she was not allowing us to assist her. When she left the salon she was very happy and even tho she was rude and disrespectful we tried to help her acheive her color change needs. If you have any additional questions please feel free to contact me.Sent on: 10/17/2015 10:45:34 PMSent by: 99.33.253.203

Consumer

Response:

I am rejecting this response because: This business is stating that I was satisfied with my hair, which is completing incorrect. I had repeatedly stated that my hair was way too light and different therfore indicating I was not satisfied. Also, when I spoke to the store owner on wednesday, she said it herself that she was aware of the situation and the hair stylist [redacted] had told her I was unsatisfied. The business is assuming that I was satisfied because I tipped her, however it was 1am and I was at the salon past business hours, and my focus was to just leave and go home, that is why I paid the business and I did not tip well, my total was $325 and I had given the stylist $335. The stylist was fully aware of me not thinking it looks like how I wanted it but instead kept telling me to wait two weeks and grow into this new color. Of course I showed my boyfriend a picture of my hair when I was done to get his opinion, it is my boyfriend and his opinion matters to me the most. The point of me doing my hair was for my boyfriend's show which was in LA the next day, which the hair stylist was fully aware of, so why wouldn't I ask him for his opinion? He told me that wasn't the hair I wanted and also stated it was way too light. I had called the stylist as soon as I got home from the salon and she stated her phone was in her vehicle. I had perviously told the stylist that I was leaving to LA in the morning for my boyfriend's show, and wanted her to fix it before. If the stylist was willing to stay after hours until 1:00am, I assumed she was willing to fix her mistake early in the morning. The stylist stated she was in school and would not be able to do it until 10:00am from another stylist, but I had already left to LA by then. The purpose of my hair was for the show, and I ended up fixing it myself in my hotel room with box dye from target, why would I need them to fix it when I got back from my trip? It is not my fault that the stylist was not able to give me the right color even after 7 hours of me being there. I spoke to many other stylists and all of them told me that the stylist made the process way longer than it was needed. They had stated that she stripped my hair for too long and it shouldn't had taken that long for the color I needed, that is way my hair ended up being completely blonde, which I had repeatedly stated throughout the hair process that I did not want blonde hair and that I wanted it to be more brown. I had messaged the stylist throughout the weekend and she ignored me. Then I was fed up with her service and found it very unprofessional of her to avoid me when she made a huge mistake, and not considering to help me and make me feel satisfied and find a solution. So why would I want this salon to dye my hair when it has already been through so much chemicals and work with a salon that is ignoring my messages and not being considerate? Ofcourse I would want my money back. She continued ignoring my messages, so that is why I had to go to the salon on wednesday and bring this issue up in person. I did not cause a scene, however yes I was in tears because the shop owner kept telling me I was not going to get my money back and that it was not the stylist fault. Her exact words were: "All transformations never look like how you want it to look all the time". I have been getting my hair done for years from other salons, and yes I agree that sometimes the color is a little off but it is always at least similar. The color this stylist did was COMPLETELY different from what I wanted, not even slightly close, even after I kept saying I did not want blonde hair. It was completely blonde, not brown at all. My boyfriend was with me at the salon was I spoke to the shop owner, and he DID NOT say anything as a threat, all he said was "My girlfriend was going to meet my mom for the first time at the show, in our culture blonde hair is too extreme and meeting my mom for the first time with hair like that will not look good. We are indian decent so hair that is too blonde looks bad." He never stated that she wouldn't accept me or not approve of me as a daughter in law, that is completely a false statement because my boyfriend and I are not even at that level to talk about marriage! So there is no way he said that at all. Why would I want to meet my boyfriend's mom for the first time with hair that is not me! I was never rude, I was honest and I was only defensive because the salon kept telling me that they did not make a mistake therefore I was stern with my facts. And this salon can not call me rude when the stylist put her hand in my mom's face while my mom was calmly talking and she said "I am NOT talking to you! I don't even know why you are here" That is completely rude! I am allowed to bring whoever I want, whether it is my boyfriend or my mom, they had an issue with it but I don't understand why that is a problem. Also, the stylist was rolling her eyes at me when I came to the salon and demanded me to come back after an hour when I live 30 minutes away, but I told her that I been trying to get a hold of her and she is avoiding me and that is why I am at the salon to talk to her because this is a big issue for me and $335 is a lot of money for something I did not like at all. Bottom line: The salon did not care to give me the right attention, they avoided me, they spoke to me rudely first which triggered me to be stern and cry, they disrespected my mom, they commented on MY review on Facebook about them, they just handled everything very unprofessionally.