Salon U

All our policies were verbalizedShe was told this deposit was non-refundableWe were in the process of sending all of the emails when she cancelledThe deposit will not be refunded

Complaint: [redacted] I am rejecting this response because: I was not informed of the no refund policy, verbally or non verbally"In the process" of sending written documentation does not mean I was aware of nor agreed to them Regards, [redacted] ***

Salon U requires a deposit to pre book wedding appointmentsThis deposit is non-refundable, no exceptionsThis is made clear with all guests who call to book in advance. Thank you, *** Salon U

All our policies were verbalized. She was told this deposit was non-refundable. We were in the process of sending all of the emails when she cancelled. The deposit will not be refunded.

Complaint: [redacted]
I am rejecting this response because: I was not informed of the no refund policy, verbally or non verbally. "In the process" of sending written documentation does not mean I was aware of nor agreed to them.
Regards,
[redacted]