Sal's Landscaping

[redacted], We installed your lawn June 10, 2017, you signed up with Sal's on May 11, 2017, just after all the rain stopped in the month of May, we also installed your neighbors lawn a week before who has a sprinkler system & the lawn came in very nice. After we installed your lawn, we did a follow up...

a week later as we always do & noticed that 75% of the straw was blown away due to lack of water & also noticed footprints along the left property line that is when the office emailed you & you wife to let you know what we noticed & whats needs to be done to remedy situation. Since our last email to you letting you know what needed to be done with watering etc., We haven't heard from you till now. Why didn't you call us as a follow up?? A simple phone call for a follow up for a service call is all you need to do. If you would like contact office & we will be more than happy to address lawn situation. I called you on July 7, 2017 at 7:35 am. to set up a time to come and address the situation, you hung up on me, and I called again & left you a message to call me so we can discuss your lawn situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's clear that Sal does not understand why he was in the wrong. This matter can be closed. Just please make sure he does not attempt to tresspass on our property anymore. The pictures he sent were taken after he received our Revdex.com complaint on Friday morning.  He was evidently attempting to gather evidence to discredit our complaint. My wife and kids were scared when they saw a man lurking in our backyard. We never hid that we had a patio from him or the Revdex.com so I'm not sure what the point of that even was. The patio was not the point of our complaint. As I stated several times, he was told about it, he just didn't pay attention to us until the night before the job was to start. He made us wait over a month when we could have hired someone better and now it's too late in the season to have a yard put in for my kids. Better service from Sal could have remedied the situation. Even an apology after he decided to raise his price at the last second would have at least been something. He never acknowledged that he should have come to inspect the property earlier than the night before he's supposed to start. He put us in a situation where we either pay his large increase or we don't get a yard. That just doesn't seem right to me. Hopefully the next customer receives better service.
Regards,
[redacted]