I was sold a damaged vehicle from the new car lotWith transmission and radiator being replacedI am asking to be placed in a true new vehicle I bought a brand NEW Dodge Charger from Salsbury on Sept 5, On September 27, NOT even a month later of having my NEW car, I dropped my car off to the service dept due to some issues I started to encounterI was notified that my BRAND NEW car needs a new TRANSMISSION AND RADIATOR.I patiently waited in hopes that I would receive a new vehicle do to the fact that these horrible conditions were quite unsafe and uncommon for a new carI was notfied on October 21, , days days later that my car was repaired and ready to go [redacted] and [redacted] were very professional and informativeBUT options given from my warranty and the Sales dept were very limited to none in regards of getting a new car with an even swap [redacted] from the manufacturer company advised me that I have to test drive my car for days before I can get any t
Customer Service and Repair issue that has not been resolved with the same issue for the last months I began taking my Dodge Journey in for repairs in August The problem was ignition/starter issuesThe service deptinitially told me it was the battery cable that was giving me the problemAfter replacing those, I still had the same problem and had to REPEATEDLY bring the vehicle back, as well as HAD IT TOWED IN on three separate occasions, bring the total amount of times bring it to the shop to Each time they told me that they couldn't find anything wrong with itThey constantly give me the run around and try to make me feel like I'm just making up the problemI have even tried giving them solutions after doing my own research!! The last thing I suggested after research was replacing the Range Sensor after reading several blogs and watching videos of people with the same issueTheir response was even less than expected! They didn't even try it see if that could
My rantI bought a Dodge Dart from Salsbury Dodge used car lot on April 23, I put $down and have been paying my note since thenI have had issues with the dealershipFor example they still have not gotten my registration and title to me so I can pay my taxes and get a license plateI have had temporary tags and have been told they are waiting on paperwork from GeorgiaTo top it all off today they call me and tell me that they are gonna need the car back in 1-days due to the fact that it was not paid off in Georgia when they sold itAre you kidding meFirst of all it is the dealerships responsibility to make sure a car is paid off before they sell itThat shows very poor credibility on their partWho just assumes a car is paid off and sales itSecond of all that debt owed on the car is the dealers responsibility to pay and get my clear titleI have held up my part now they must hold up theirsThis is the craziest situation I have ever heard ofWhat kind of dealership sales a car that's not paid for So the answer is no they can not have my car backI signed a binding legal contract and I am holding up my end of the dealThey are going to have to eat the difference between the owed on it and the amount I agreed to buy it for
Purchased the car on the 20th and I received a ticket on the 24th because of the windows being too dark and exhaust burnt off the car
I had a Dodge Charger with 5,miles that I traded in for a Dodge Challenger with 26k miles on itI traded my camaro in for the Charger and had to pay a $9,differenceI paid $24,for the Dodge ChargerWhen I purchased the challenger I was told there where no problems, the vehicle was certified, everything was connected it was a clean tradeOn the 24th I contacted the dealership because I was pulled over because my tint was too darkI received a ticket because of it so I called and talked to the managerThe manager stated that Baton Rouge doesn't care about the tint on the windows and that they can't oay my ticketOne of my concerns was the tint on the windows and they kept stating it would be fineI asked my cousin (police officer) and he stated it was illegal to certify a vehicle with tint that darkis the legal l
The Labor Day weekend I traded in a Tundra for a Jeep Grand CherokeeI had a pre approved check from Navy Federal that Salsbury messed upThe weekend of Labor Day I was at Salsbury for hours with a pre approved check for the diffence after my trade was evaluatedI went in to the finance office and I opened the FedEx envelope and told the finance guy that the instructions said I need to fill it out with signatures on the front and backThe finance guy filled it in and said that I needed to sign the front, because all they wanted was the digit codeSo I believed him because that's what he doesThe check went back to Salsbury from NavFed on the 10th because it wasn't endorsed on the back as per the instructionsOn the of Sept, there was a conference call by Navy Federal including me and the finance guy, Harley..Debbie from Navy Federal told Harley that the check wasn't endorsed on the backHe asked who said I didn't need to sign the back and I said you didHe told Debbie he and I would fix the problemNever heard from him againI then asked to speak to the sales managerHe called and swore I signed it on the back and it wasn't his problemI called Navy Federal again because now I was going to have to make a payment on the tundra that I didn't have any longer to keep my credit in good standingNavy Federal once again sent the check back because this time the front of the check was altered and they sent a copy of the back of another bankJ.P Morgan ChaseNot the back of my check proving I never signed as per their salemanager .Things are looking badI finally was told to contact someone named Dan, assuming he was the OwnerI received a call from Dan in AccountsHe worked with me to fix the problemNavy Federal sent another check because it was screwed up with blue and black ink on the front and no endorsement on the backDan Sent a driver to pick up the new checkIt has now been a month and I will have to make another payment on the tenth of October if this isn't completedDarren the salesman and Dan in accounting were the two that were positiveThe Salemanager outright lied to me about my signature being on the back of the checkAnd Harley who worked with me in finance filled the check after I showed him Navy Federal instructions as to how it was to be filled inHe told Navy Federal in our conference call that him and I would fix the problemHe never called againHow you Give Salsbury an A+ is also questionableI will only talk to the ownerI have no interest in speaking with anyone else"
I will state first this taught me to trust no oneLook at what you signOn January 2,myself and a friend went to Salsbury because my friend wanted to buy a Ram truckSince I had bought a new Ram from them in 2014, and also a Ram truck in my friend wanted me to help him with a dealHe did buy a new Ram and got a good deal because they took over 13,dollars offWhile there I decided to look at the 2018's(I need to note that I had never looked at my papers from the or the Ram)When my deal went into finance it seems we had a problemI did not look for any problems since the first two Rams were financed at Chrysler CreditWasn't turned down but they wanted me to put 10,down and the finance on the rest at 9.9%I said no deal since I was presently financed at 1.9% After I left I started looking at my papers and found my problemThe Ram I was looking at was supposed to be marked down 10,dollarsWhen I looked at my purchase agreement on my They had financed 47,After looking at the finance agreement and the finance amount they had me paying over 50,dollars for a truck They only gave me a discount of dollarsI went back and looked at my agreement and to me it seems I paid more then the 31,this truck was marked atThey are not in my opinion to be trustedI talked to the service mgr who sounded like no snot nosed kid that did nothing but holler and disrespect meI am in the process of reporting this to consumer affairsBottom line, WATCH WHAT YOU SIGN THERE(One other note is they will not show me any paper work from the Jan 2,deal) My thoughts are they were trying to finance over 50,dollars
My vehicle has been in their service department 7days and they have not looked at it yet
My Dodge Challenger has been a t Dodge days*** is my service repThey do not return callsNever can get the right person on the phone
I was sold a damaged vehicle from the new car lotWith transmission and radiator being replacedI am asking to be placed in a true new vehicle
I bought a brand NEW Dodge Charger from Salsbury on Sept 5, On September 27, NOT even a month later of having my NEW car, I dropped my car off to the service dept due to some issues I started to encounterI was notified that my BRAND NEW car needs a new TRANSMISSION AND RADIATOR.I patiently waited in hopes that I would receive a new vehicle do to the fact that these horrible conditions were quite unsafe and uncommon for a new carI was notfied on October 21, , days days later that my car was repaired and ready to go*** and *** were very professional and informativeBUT options given from my warranty and the Sales dept were very limited to none in regards of getting a new car with an even swap*** from the manufacturer company advised me that I have to test drive my car for days before I can get any t
brought car on 4/22/
was told they had to order windshield being getting the run aroundManager Mr *** very rude not willing to honor deal plus key they gave is not working very hardWas told he sales car will chips all the timehe should have told us a windshield would not be ordered prior to the contract after being told windshield would be ordered and someone would come out sat to home to fix no one came or call backgetting the run around
Husband called them on the phone and asked if they could do warranty work along with fixing items on a recall They were very pleasant on the phone and told him to bring the truck in When he brought the truck in, they immediately insisted that the item that needed fixing was not covered by the warranty They did NOT say that on the phone Then when husband asked if they could check the warranty, they said they would charge him $to find out whether or not it was covered by the warranty Husband asked customer service person-Dawn, if she could call and find out about the warranty She just shrugged and got very sarcastic and refused to do anything Husband asked for manager who came out and had an even WORSE attitude than the rude girl who worked the desk When husband said it was ridiculous to charge someone $just to tell them whether or not the warranty would cover something, their exact words were "Well, we need to be paid" When husband demanded his truck back (they had taken his truck and driven it to the service area in the back) they told him they were busy and he had to wait I didn't know what was going on at the time because I was waiting for him in my car After seeing him standing outside doing nothing for minutes, I got out and asked him what was going on He explained situation to me and told me he was waiting for them to bring out his truck There were no vehicles in line at the service entrance, so there was NO reason for them not to have brought out his truck immediately after he asked for it back since they were not going to work on it But they wanted to inconvenience him and make him wait I went back to the car After a little while, he was still waiting At this point, I got mad and drove my car into a spot that was blocking both entrances to the service department and laid on my horn After they saw I didn't intend to move until they brought the truck out, they FINALLY brought it out These people are rip-off artists! They tell you one thing on the phone and try to get you there so that they can con you into getting expensive and mostly unnecessary work done for exorbitant prices so they can make a quick buck!!!!!!!!!!!!!!!! AVOID AT ALL COSTS IF YOU WANT GOOD SERVICE!!!!!!!!!! THEIR SERVICE PEOPLE HAVE NO CUSTOMER RELATIONS SKILLS!!!!!!!!!!!!!!! THEY WILL TREAT YOU LIKE DIRT!!!!!!!!!!!!!!!!!!
Customer Service and Repair issue that has not been resolved with the same issue for the last months
I began taking my Dodge Journey in for repairs in August The problem was ignition/starter issuesThe service deptinitially told me it was the battery cable that was giving me the problemAfter replacing those, I still had the same problem and had to REPEATEDLY bring the vehicle back, as well as HAD IT TOWED IN on three separate occasions, bring the total amount of times bring it to the shop to Each time they told me that they couldn't find anything wrong with itThey constantly give me the run around and try to make me feel like I'm just making up the problemI have even tried giving them solutions after doing my own research!! The last thing I suggested after research was replacing the Range Sensor after reading several blogs and watching videos of people with the same issueTheir response was even less than expected! They didn't even try it see if that could
I was sold a damaged vehicle from the new car lotWith transmission and radiator being replacedI am asking to be placed in a true new vehicle I bought a brand NEW Dodge Charger from Salsbury on Sept 5, On September 27, NOT even a month later of having my NEW car, I dropped my car off to the service dept due to some issues I started to encounterI was notified that my BRAND NEW car needs a new TRANSMISSION AND RADIATOR.I patiently waited in hopes that I would receive a new vehicle do to the fact that these horrible conditions were quite unsafe and uncommon for a new carI was notfied on October 21, , days days later that my car was repaired and ready to go [redacted] and [redacted] were very professional and informativeBUT options given from my warranty and the Sales dept were very limited to none in regards of getting a new car with an even swap [redacted] from the manufacturer company advised me that I have to test drive my car for days before I can get any t
Customer Service and Repair issue that has not been resolved with the same issue for the last months I began taking my Dodge Journey in for repairs in August The problem was ignition/starter issuesThe service deptinitially told me it was the battery cable that was giving me the problemAfter replacing those, I still had the same problem and had to REPEATEDLY bring the vehicle back, as well as HAD IT TOWED IN on three separate occasions, bring the total amount of times bring it to the shop to Each time they told me that they couldn't find anything wrong with itThey constantly give me the run around and try to make me feel like I'm just making up the problemI have even tried giving them solutions after doing my own research!! The last thing I suggested after research was replacing the Range Sensor after reading several blogs and watching videos of people with the same issueTheir response was even less than expected! They didn't even try it see if that could
My rantI bought a Dodge Dart from Salsbury Dodge used car lot on April 23, I put $down and have been paying my note since thenI have had issues with the dealershipFor example they still have not gotten my registration and title to me so I can pay my taxes and get a license plateI have had temporary tags and have been told they are waiting on paperwork from GeorgiaTo top it all off today they call me and tell me that they are gonna need the car back in 1-days due to the fact that it was not paid off in Georgia when they sold itAre you kidding meFirst of all it is the dealerships responsibility to make sure a car is paid off before they sell itThat shows very poor credibility on their partWho just assumes a car is paid off and sales itSecond of all that debt owed on the car is the dealers responsibility to pay and get my clear titleI have held up my part now they must hold up theirsThis is the craziest situation I have ever heard ofWhat kind of dealership sales a car that's not paid for So the answer is no they can not have my car backI signed a binding legal contract and I am holding up my end of the dealThey are going to have to eat the difference between the owed on it and the amount I agreed to buy it for
Purchased the car on the 20th and I received a ticket on the 24th because of the windows being too dark and exhaust burnt off the car
I had a Dodge Charger with 5,miles that I traded in for a Dodge Challenger with 26k miles on itI traded my camaro in for the Charger and had to pay a $9,differenceI paid $24,for the Dodge ChargerWhen I purchased the challenger I was told there where no problems, the vehicle was certified, everything was connected it was a clean tradeOn the 24th I contacted the dealership because I was pulled over because my tint was too darkI received a ticket because of it so I called and talked to the managerThe manager stated that Baton Rouge doesn't care about the tint on the windows and that they can't oay my ticketOne of my concerns was the tint on the windows and they kept stating it would be fineI asked my cousin (police officer) and he stated it was illegal to certify a vehicle with tint that darkis the legal l
The Labor Day weekend I traded in a Tundra for a Jeep Grand CherokeeI had a pre approved check from Navy Federal that Salsbury messed upThe weekend of Labor Day I was at Salsbury for hours with a pre approved check for the diffence after my trade was evaluatedI went in to the finance office and I opened the FedEx envelope and told the finance guy that the instructions said I need to fill it out with signatures on the front and backThe finance guy filled it in and said that I needed to sign the front, because all they wanted was the digit codeSo I believed him because that's what he doesThe check went back to Salsbury from NavFed on the 10th because it wasn't endorsed on the back as per the instructionsOn the of Sept, there was a conference call by Navy Federal including me and the finance guy, Harley..Debbie from Navy Federal told Harley that the check wasn't endorsed on the backHe asked who said I didn't need to sign the back and I said you didHe told Debbie he and I would fix the problemNever heard from him againI then asked to speak to the sales managerHe called and swore I signed it on the back and it wasn't his problemI called Navy Federal again because now I was going to have to make a payment on the tundra that I didn't have any longer to keep my credit in good standingNavy Federal once again sent the check back because this time the front of the check was altered and they sent a copy of the back of another bankJ.P Morgan ChaseNot the back of my check proving I never signed as per their salemanager .Things are looking badI finally was told to contact someone named Dan, assuming he was the OwnerI received a call from Dan in AccountsHe worked with me to fix the problemNavy Federal sent another check because it was screwed up with blue and black ink on the front and no endorsement on the backDan Sent a driver to pick up the new checkIt has now been a month and I will have to make another payment on the tenth of October if this isn't completedDarren the salesman and Dan in accounting were the two that were positiveThe Salemanager outright lied to me about my signature being on the back of the checkAnd Harley who worked with me in finance filled the check after I showed him Navy Federal instructions as to how it was to be filled inHe told Navy Federal in our conference call that him and I would fix the problemHe never called againHow you Give Salsbury an A+ is also questionableI will only talk to the ownerI have no interest in speaking with anyone else"
I will state first this taught me to trust no oneLook at what you signOn January 2,myself and a friend went to Salsbury because my friend wanted to buy a Ram truckSince I had bought a new Ram from them in 2014, and also a Ram truck in my friend wanted me to help him with a dealHe did buy a new Ram and got a good deal because they took over 13,dollars offWhile there I decided to look at the 2018's(I need to note that I had never looked at my papers from the or the Ram)When my deal went into finance it seems we had a problemI did not look for any problems since the first two Rams were financed at Chrysler CreditWasn't turned down but they wanted me to put 10,down and the finance on the rest at 9.9%I said no deal since I was presently financed at 1.9% After I left I started looking at my papers and found my problemThe Ram I was looking at was supposed to be marked down 10,dollarsWhen I looked at my purchase agreement on my They had financed 47,After looking at the finance agreement and the finance amount they had me paying over 50,dollars for a truck They only gave me a discount of dollarsI went back and looked at my agreement and to me it seems I paid more then the 31,this truck was marked atThey are not in my opinion to be trustedI talked to the service mgr who sounded like no snot nosed kid that did nothing but holler and disrespect meI am in the process of reporting this to consumer affairsBottom line, WATCH WHAT YOU SIGN THERE(One other note is they will not show me any paper work from the Jan 2,deal) My thoughts are they were trying to finance over 50,dollars
My vehicle has been in their service department 7days and they have not looked at it yet
My Dodge Challenger has been a t Dodge days*** is my service repThey do not return callsNever can get the right person on the phone
Horrible service Sold me a truck with bad tiresAnd basically said not there problem But they got my grand for the truck
I was sold a damaged vehicle from the new car lotWith transmission and radiator being replacedI am asking to be placed in a true new vehicle
I bought a brand NEW Dodge Charger from Salsbury on Sept 5, On September 27, NOT even a month later of having my NEW car, I dropped my car off to the service dept due to some issues I started to encounterI was notified that my BRAND NEW car needs a new TRANSMISSION AND RADIATOR.I patiently waited in hopes that I would receive a new vehicle do to the fact that these horrible conditions were quite unsafe and uncommon for a new carI was notfied on October 21, , days days later that my car was repaired and ready to go*** and *** were very professional and informativeBUT options given from my warranty and the Sales dept were very limited to none in regards of getting a new car with an even swap*** from the manufacturer company advised me that I have to test drive my car for days before I can get any t
brought car on 4/22/
was told they had to order windshield being getting the run aroundManager Mr *** very rude not willing to honor deal plus key they gave is not working very hardWas told he sales car will chips all the timehe should have told us a windshield would not be ordered prior to the contract after being told windshield would be ordered and someone would come out sat to home to fix no one came or call backgetting the run around
Husband called them on the phone and asked if they could do warranty work along with fixing items on a recall They were very pleasant on the phone and told him to bring the truck in When he brought the truck in, they immediately insisted that the item that needed fixing was not covered by the warranty They did NOT say that on the phone Then when husband asked if they could check the warranty, they said they would charge him $to find out whether or not it was covered by the warranty Husband asked customer service person-Dawn, if she could call and find out about the warranty She just shrugged and got very sarcastic and refused to do anything Husband asked for manager who came out and had an even WORSE attitude than the rude girl who worked the desk When husband said it was ridiculous to charge someone $just to tell them whether or not the warranty would cover something, their exact words were "Well, we need to be paid" When husband demanded his truck back (they had taken his truck and driven it to the service area in the back) they told him they were busy and he had to wait I didn't know what was going on at the time because I was waiting for him in my car After seeing him standing outside doing nothing for minutes, I got out and asked him what was going on He explained situation to me and told me he was waiting for them to bring out his truck There were no vehicles in line at the service entrance, so there was NO reason for them not to have brought out his truck immediately after he asked for it back since they were not going to work on it But they wanted to inconvenience him and make him wait I went back to the car After a little while, he was still waiting At this point, I got mad and drove my car into a spot that was blocking both entrances to the service department and laid on my horn After they saw I didn't intend to move until they brought the truck out, they FINALLY brought it out These people are rip-off artists! They tell you one thing on the phone and try to get you there so that they can con you into getting expensive and mostly unnecessary work done for exorbitant prices so they can make a quick buck!!!!!!!!!!!!!!!! AVOID AT ALL COSTS IF YOU WANT GOOD SERVICE!!!!!!!!!! THEIR SERVICE PEOPLE HAVE NO CUSTOMER RELATIONS SKILLS!!!!!!!!!!!!!!! THEY WILL TREAT YOU LIKE DIRT!!!!!!!!!!!!!!!!!!
Customer Service and Repair issue that has not been resolved with the same issue for the last months
I began taking my Dodge Journey in for repairs in August The problem was ignition/starter issuesThe service deptinitially told me it was the battery cable that was giving me the problemAfter replacing those, I still had the same problem and had to REPEATEDLY bring the vehicle back, as well as HAD IT TOWED IN on three separate occasions, bring the total amount of times bring it to the shop to Each time they told me that they couldn't find anything wrong with itThey constantly give me the run around and try to make me feel like I'm just making up the problemI have even tried giving them solutions after doing my own research!! The last thing I suggested after research was replacing the Range Sensor after reading several blogs and watching videos of people with the same issueTheir response was even less than expected! They didn't even try it see if that could